Assistant Manager Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Nicole Brondus
(123) 456-7890
[email protected]
234 Second Street, Los Angeles, CA 90005
Profile
Dedicated team member with marketing knowledge and supervisory experience. Completed bachelor’s degree in marketing with a concentration in digital media. Two years’ experience supervising 2-4 employees at a time. Skilled at analyzing budgets, recommending promotions, and coaching colleagues.
Key Skills
- Retail Store Operations
- Sales & Marketing Tactics
- Task Prioritization
- Team Collaboration
- Time Management
Education
Bachelor of Arts (BA) in Marketing, UCLA, Los Angeles, CA | 2020
- Served as Recruitment Officer for Beta Sigma Theta
Select Coursework:
- Communications and Public Relations
- Digital Marketing
Professional Experience
Shift Supervisor, Aldi’s, Los Angeles, CA | January 2018 to Present
- Supervise a team of 2 to 4 workers
- Count register drawers and prepare daily bank deposits
- Address and resolve various customer questions and concerns
- Set up promotional displays and restock products
Server, Lucio’s Italian Restaurant, Los Angeles, CA | September 2016 to December 2017
- Gained strong foundation in customer service, team collaboration, and task prioritization
Justine Bello
(012) 946-3587
[email protected]
123 Main Street, Tampa, FL 12345
Profile
Customer-focused Assistant Manager with 9+ years of experience in the retail sector. Skilled at building and motivating sales teams to deliver outstanding customer experiences.
Professional Experience
Assistant Manager, PMB Clothing, Tampa, FL | September 2015 to Present
- Hire and train a team of sales representatives
- Ensure customers are satisfied with the level of service offered
- Monitor sales representatives’ adherence to company policies and protocols
- Confirm that all displays and clothing racks are organized
- Set and execute strategies to grow sales
Highlight:
- Launched a brand loyalty program that increased sales by 35% and customer satisfaction by 27%
Assistant Manager, Nationwide Pools, Tampa, FL | September 2011 to August 2015
- Oversaw daily business operations on the sales floor
- Initiated follow-up calls to ensure customer satisfaction
- Hired and trained new sales representatives
- Promoted customer loyalty and grew sales by providing friendly, knowledgeable service
- Helped book installation and delivery teams for customers
- Ensured that sales representatives followed all company policies and protocols
Highlights:
- Exceeded weekly sales goals by 30%-35%
- Won “Employee of the Month” award 5 times
Education
Bachelor of Science (BS) in Retail Management, The University of Tampa, FL | 2011
Key Skills
- Budgeting & Cost Accounting
- Business Development
- Strategic Business Planning
- Customer Relations & Service
- Lead Conversion
- Process Redesign & Improvement
- Staff Training & Development
- Team Leadership & Motivation
Grant Hardison
(774) 123-0000
[email protected]
3859 Victory Avenue, Braintree, MA 02184
Profile
Airport Assistant Manager with 10+ years of experience. Confident leader who trains and motivates staff to deliver excellent customer service and strict regulatory compliance.
Key Skills
- Business Planning
- Complex Problem-Solving
- Conflict Resolution
- Reporting & Documentation
- Security Regulations
- Team Leadership & Motivation
Professional Experience
Assistant Airport Manager, Boston Logan International Airport, Boston, MA | January 2016 to Present
- Work with airport manager to set training schedules for employees
- Help ensure compliance with company, airport, and FAA policies and regulations
Highlights:
- Trained employees on customer service and confrontation avoidance, resulting in 30% fewer negative customer interactions in 2018 and 2019
- Helped negotiate new vendor contracts, reducing office supply costs by 25% and food service costs by more than $2M
Shenandoah Valley Regional Airport, Weyers Cave, VA
Senior Assistant to Airport Manager (December 2010 to November 2015)
- Helped set short- and long-term plans and market airport services, securing 5 new vendors
- Prepared reports of daily airport operations
Highlights:
- Co-developed budgets, oversaw capital projects, and maintained leases with tenants, cutting overhead costs by 14%
- Promptly responded to aircraft emergencies, and helped avert a runway crash in 2011
Airport Operations Coordinator (October 2008 to December 2010)
- Ensured safe, efficient flow of passengers throughout terminals
- Inspected airport facilities for legal compliance
- Helped devise and implement airport emergency plan
Education
Associate of Applied Science in Aviation Maintenance Technology, Blue Ridge Community College, Weyers Cave, VA | 2015
Common Key Skills and Action Verbs for Assistant Manager Resumes
When evaluating resumes, hiring managers look for essential skills and appropriate action verbs to determine the merit of each job candidate. To assist with this task, applicant tracking systems (ATS) are used to scan resumes, sorting them based on keywords that match a specific position’s requirements. Only highly rated resumes are passed on to hiring managers. Your resume must highlight the key skills and action verbs that ATS and hiring managers use to identify ideal job candidates. The more skill keywords your resume includes the greater the chance a hiring manager will schedule an interview with you.
| Key Skills & Proficiencies | |
|---|---|
| Active listening | Assess and monitor others |
| Critical thinking | Highly organized |
| Industry-specific skills | Leadership |
| POS and scheduling software | Service-oriented |
| Team player | Time management |
| Verbal/written communication | |
| Action Verbs | |
|---|---|
| Assess | Assist |
| Coach | Communicate |
| Coordinate | Evaluate |
| Instruct | Interact |
| Lead | Listen |
| Manage | Monitor |
| Observe | Organize |
| Plan | Prioritize |
| Schedule | Supervise |
| Support | Train |
Tips for Writing a Better Assistant Manager Resume
Highlight education that adds to your professional qualifications
Most assistant manager positions only require a high school diploma or G.E.D. Some organizations may prefer candidates with some college education, such as an associate degree. If you have education above the norm or have completed certification programs related to the job you’re seeking, be sure to include it on your resume. For example, if you’re applying for an assistant manager position in retail, highlight relevant certifications you’ve received that helped prepare you for taking a leadership role in this industry.
Example #1
Good
Accelerated my competencies in the retail sector by earning a Retail Management Certificate from Cuesta College in 2016, which provided me with the knowledge, skills, and confidence to become a successful leader in retail management.
Bad
Retail Management Certificate, Cuesta College 2016
Example #2
Good
Earned Retail Industry Fundamentals credential from Penn Foster in 2015, which armed me with the basics of retail operations, customer service, and sales.
Bad
Retail Industry Fundamentals, Penn Foster 2015
Highlight your managerial abilities
Strong leadership skills are likely the most important attribute of a person in a management position. As an assistant manager, your supervisor counts on you to lead a store, department, or team in their absence. You must demonstrate your ability to be a strong leader, especially since many organizations expect their assistant managers, not their managers, to supervise employees.
Example #1
Good
Managed a retail team of 55 during the largest Black Friday sale in the history of a local big box store, with sales exceeding every other year by at least 10%.
Bad
Managed at a local department store
Example #2
Good
Created more stable scheduling for the retail staff at a local clothing store, which resulted in a 6.5% increase in sales, a 5% increase in workforce productivity, and a decline of 20% for call-offs.
Bad
Made new schedules which increased sales
How to Align Your Resume With the Job Description
Hiring managers look for job applicants who fit the advertised position requirements, so it’s crucial to highlight your relevant skills and experience in your resume. You can accomplish this by mirroring the skills and experience detailed in the job description.
To help you determine what to include to ensure your resume stands out, look at the requirements listed first or mentioned more than once in the job description. These are usually the most important. Compare your resume to the job description and make sure it specifically describes how you can deliver on the key requirements you identified. Avoid generalized descriptions while focusing on your significant attributes, noteworthy accomplishments, and distinctive contributions.
Example Assistant Manager Job Description
XYZ Department Store is a leading retail outlet focused on exceeding customers’ expectations and named one of the best places to work in the Greater Chicago area. We’re seeking an above-average assistant manager with previous managerial experience and the ability to lead a team dedicated to the smooth operation of our facility. This position requires strong organizational and problem-solving skills, monitoring and ordering inventory, and hiring and training sales associates.
Responsibilities:
- Assist store manager in implementing strategies to attract customers
- Analyze consumer behavior to ensure the store exceeds customer expectations
- Act as a liaison between managers, employees, and customers
- Handle customer complaints
- Supervise staff and motivate peak performances
- Train and support new and existing staff
- Monitor and maintain inventory
- Monitor operating costs and budgets
- Create biweekly schedules
- Ensure employees adhere to company policies and procedures
Qualifications:
- High school diploma or equivalent required; Associate degree in Business Management preferred
- 1-2 years of experience as a retail assistant manager or similar position
- Proven leadership and organizational abilities
- Proficient with MS Office Suite, specifically Microsoft Excel
- Experience with POS systems required
- Experience with employee recruiting and performance reviews
- Strong verbal and written communication skills
The job description shows that the ideal assistant manager applicant should have the following qualities and experience:
- Experience in retail management
- Leadership and organization
- Supervising, training and motivating employees
- Recruiting skills
- Communication skills
- Problem-solving skills
- Scheduling abilities
- Inventory control
- Experience with POS systems and Microsoft Excel
Compare the key skills and experience you highlighted in the job description to your resume, and make sure you include all your skills and experience that match these requirements. The example below demonstrates how to include them in your resume to your advantage.
Assistant Manager Work Experience Example
Retail Assistant Manager, Zippy Mart, Tulsa, OK
December 2015 – July 2019
- Assisted store manager in daily operations, including supervising and motivating staff of approximately 150
- Trained incoming staff on store operations and company policies and procedures
- Monitored store inventory and ordered new stock as needed
- Performed customer service, handling all complaints swiftly to exceed expectations
- Hired and trained 50+ employees, including five department managers
- Maintained Linux-based POS system, including required reprogramming
- Created and maintained biweekly schedules
- Created weekly sales performance reports in Microsoft Excel