Assistant Manager Resume Examples
Years of Experience
- 0
- 1-2
- 5-10
- 10+
Kevin Barduccio
(123) 456-7890
[email protected]
123 First Street, New York, NY 10001
Profile
Dedicated team member with customer service and supervisory experience. Familiarity with retail settings, including promotion setups and basic sales techniques to move specific items. Knowledge of customer resolution principles and tactics and strong communication skills for coaching other team members. Academic training in retail profit and loss statements, target setting, and monthly and quarterly reports. Fluent in both English and Italian.
Key Skills
- Good oral and written communication skills
- Close attention to detail and precision
- Understanding of customer service resolution techniques
- Familiarity with retail display setups
- Knowledge of basic sales techniques used in retail settings
Education
Associate of Retail Management
Essex County College, Newark, NJ, September 2018 – June 2020
Professional Experience
Team Lead, Panera Bread, New York, NY
May 2020 – Present
- Supervise 3 to 6 team members during shifts
- Coach team members on customer service
- Resolve customer complaints when they arise
- Assist with seasonal retail display changes
- Ensure all team members follow sanitary protocols
Cashier, Walmart, Newark, NJ
September 2018 – April 2020
- Rang out customers’ purchases and bagged their items
- Maintained accurate cash register balances
- Answered customers’ questions when possible
- Assisted at the customer service desk occasionally
Nicole Brondus
(123) 456-7890
[email protected]
234 Second Street, Los Angeles, CA 90005
Profile
Hard-working team member with marketing knowledge and supervising experience. Completed bachelor’s in marketing with a concentration in digital mediums. Have two years of experience supervising between two and four employees at a time. Able to analyze budgets, recommend promotions, and coach fellow employees.
Key Skills
- Strong communication ability
- Good attention to detail
- Knowledge of marketing and sales tactics
- Familiarity with a retail store environment
Education
Bachelor of Arts in Marketing
UCLA, Los Angeles, CA September 2016 – June 2020
Served as Recruitment Officer for Beta Sigma Theta
Coursework Completed:
- Communications and Public Relations
- Concentration in Digital Marketing
Professional Experience
Shift Supervisor, Aldi’s, Los Angeles, CA
January 2018 – Present
- Supervise a team of 2 to 4 workers during shifts
- Count register drawers and prepare daily bank deposits
- Resolve customer issues and complains
- Set up promotional displays and restock products
Server, Lucio’s Italian Restaurant, Los Angeles, CA
September 2016 – December 2017
- Took customers’ orders, brought food to tables, and recommended promotional items
- Checked IDs for customers who ordered alcohol
- Rang up customers’ checks and addressed complaints
- Communicated with back-of-house staff to ensure orders were prepared correctly
- Cleaned tables, swept the floor, and restocked front-of-house necessities
Justine Bello
(012) 946-3587
[email protected]
123 Main Street, Tampa, FL 12345
Profile
Enthusiastic and customer-centered assistant manager with 9+ years of experience in the retail sector. A proven track record for creating a consistently excellent customer experience and building high-performing sales teams.
Professional Experience
Assistant Manager, PMB Clothing, Tampa, FL
September 2015 – Present
- Created a new customer loyalty program that has increased sales by 35% and customer satisfaction by 27%
- Hire and train a team of sales representatives
- Sort out customer complaints and ensure that customers are satisfied with the level of service offered
- Ensure that all sales representatives follow company policies and protocols
- Confirm that the displays and clothing racks are organized
- Devise strategies to increase customer sales
Assistant Manager, Nationwide Pools, Tampa, FL
September 2011 – August 2015
- Met and exceeded weekly sales goals by between 30 and 35%
- Ensured that customers were happy with the service provided and initiated follow-up calls to ensure customer satisfaction
- Hired and trained new sales representatives
- Promoted customer loyal and increased sales by friendly and knowledgeable service
- Oversaw day-to-day business operations on the sales floor
- Assisted in booking installation and delivery teams for customers
- Ensured that sales representatives followed company policies and protocols
- Named employee of the month on numerous occasions
Education
Bachelor of Science in Retail Management
The University of Tampa, Tampa, FL September 2007 – July 2011
Key Skills
- Punctual
- Team Leader
- Organized
- Client Services
- Customer Relations
- Budgeting
- Lead Conversion
- Team Training
- Business Planning
- Relationship Building
- Fluent in English and Spanish
- Process Improvement’
- Business Development
Grant Hardison
(774) 123-0000
[email protected]
3859 Victory Avenue, Braintree, MA 02184
Profile
Responsible Airport Assistant Manager with 10+ years of experience overseeing operations in small and major airports. Effective negotiator and proactive leader with strong analytical and planning skills. Enjoys investing knowledge and confidence into others and promoting excellent customer service and excuse-free compliance.
Professional Experience
Assistant Airport Manager, Boston Logan International Airport, Boston, MA
January 2016 – Present
- Training employees on customer service, confrontation avoidance, and compliance, resulting in 30% fewer negative customer interactions in 2018 and 2019
- Helping ensure compliance with company, airport, and FAA regulations and policies
- Working with the airport manager to set up training schedules for employees
- Helping the airport manager negotiate contracts with vendors, saving the airport 25% in office supply costs and over $2 million in food service-related costs
Senior Assistant to Airport Manager, Shenandoah Valley Regional Airport, Weyers Cave, VA
December 2010 – November 2015
- Assisted airport manager in short- and long-term planning and marketing of airport services, securing five new vendors
- Helped prepare budgets, oversaw capital projects and maintained leases with tenants, cutting capital overhead costs by 14% between 2012-2015
- Prepared reports of daily airport operations
- Responded to aircraft emergencies, averted a runway crash in 2011
Airport Operations Coordinator, Shenandoah Valley Regional Airport, Weyers Cave, VA
October 2008 – December 2010
- Ensured safe, efficient flow of passengers throughout terminals
- Inspected airport facilities for safety compliance
- Helped devise and implement airport emergency plan
Education
Associate of Applied Science in Aviation Maintenance Technology, Blue Ridge Community College, Weyers Cave, VA
January 2013 – December 2015
Key Skills
- Leadership
- Verbal and written communication
- Negotiation
- High familiarity with security regulations
Common Key Skills and Action Verbs for Assistant Manager Resumes
When evaluating resumes, hiring managers look for essential skills and appropriate action verbs to determine the merit of each job candidate. To assist with this task, applicant tracking systems (ATS) are used to scan resumes, sorting them based on keywords that match a specific position’s requirements. Only highly rated resumes are passed on to hiring managers. Your resume must highlight the key skills and action verbs that ATS and hiring managers use to identify ideal job candidates. The more skill keywords your resume includes the greater the chance a hiring manager will schedule an interview with you.
| Key Skills & Proficiencies | |
|---|---|
| Active listening | Assess and monitor others |
| Critical thinking | Highly organized |
| Industry-specific skills | Leadership |
| POS and scheduling software | Service-oriented |
| Team player | Time management |
| Verbal/written communication | |
| Action Verbs | |
|---|---|
| Assess | Assist |
| Coach | Communicate |
| Coordinate | Evaluate |
| Instruct | Interact |
| Lead | Listen |
| Manage | Monitor |
| Observe | Organize |
| Plan | Prioritize |
| Schedule | Supervise |
| Support | Train |
Tips for Writing a Better Assistant Manager Resume
Highlight education that adds to your professional qualifications
Most assistant manager positions only require a high school diploma or G.E.D. Some organizations may prefer candidates with some college education, such as an associate degree. If you have education above the norm or have completed certification programs related to the job you’re seeking, be sure to include it on your resume. For example, if you’re applying for an assistant manager position in retail, highlight relevant certifications you’ve received that helped prepare you for taking a leadership role in this industry.
Example #1
Good
Accelerated my competencies in the retail sector by earning a Retail Management Certificate from Cuesta College in 2016, which provided me with the knowledge, skills, and confidence to become a successful leader in retail management.
Bad
Retail Management Certificate, Cuesta College 2016
Example #2
Good
Earned Retail Industry Fundamentals credential from Penn Foster in 2015, which armed me with the basics of retail operations, customer service, and sales.
Bad
Retail Industry Fundamentals, Penn Foster 2015
Highlight your managerial abilities
Strong leadership skills are likely the most important attribute of a person in a management position. As an assistant manager, your supervisor counts on you to lead a store, department, or team in their absence. You must demonstrate your ability to be a strong leader, especially since many organizations expect their assistant managers, not their managers, to supervise employees.
Example #1
Good
Managed a retail team of 55 during the largest Black Friday sale in the history of a local big box store, with sales exceeding every other year by at least 10%.
Bad
Managed at a local department store
Example #2
Good
Created more stable scheduling for the retail staff at a local clothing store, which resulted in a 6.5% increase in sales, a 5% increase in workforce productivity, and a decline of 20% for call-offs.
Bad
Made new schedules which increased sales
How to Align Your Resume With the Job Description
Hiring managers look for job applicants who fit the advertised position requirements, so it’s crucial to highlight your relevant skills and experience in your resume. You can accomplish this by mirroring the skills and experience detailed in the job description.
To help you determine what to include to ensure your resume stands out, look at the requirements listed first or mentioned more than once in the job description. These are usually the most important. Compare your resume to the job description and make sure it specifically describes how you can deliver on the key requirements you identified. Avoid generalized descriptions while focusing on your significant attributes, noteworthy accomplishments, and distinctive contributions.
Example Assistant Manager Job Description
XYZ Department Store is a leading retail outlet focused on exceeding customers’ expectations and named one of the best places to work in the Greater Chicago area. We’re seeking an above-average assistant manager with previous managerial experience and the ability to lead a team dedicated to the smooth operation of our facility. This position requires strong organizational and problem-solving skills, monitoring and ordering inventory, and hiring and training sales associates.
Responsibilities:
- Assist store manager in implementing strategies to attract customers
- Analyze consumer behavior to ensure the store exceeds customer expectations
- Act as a liaison between managers, employees, and customers
- Handle customer complaints
- Supervise staff and motivate peak performances
- Train and support new and existing staff
- Monitor and maintain inventory
- Monitor operating costs and budgets
- Create biweekly schedules
- Ensure employees adhere to company policies and procedures
Qualifications:
- High school diploma or equivalent required; Associate degree in Business Management preferred
- 1-2 years of experience as a retail assistant manager or similar position
- Proven leadership and organizational abilities
- Proficient with MS Office Suite, specifically Microsoft Excel
- Experience with POS systems required
- Experience with employee recruiting and performance reviews
- Strong verbal and written communication skills
The job description shows that the ideal assistant manager applicant should have the following qualities and experience:
- Experience in retail management
- Leadership and organization
- Supervising, training and motivating employees
- Recruiting skills
- Communication skills
- Problem-solving skills
- Scheduling abilities
- Inventory control
- Experience with POS systems and Microsoft Excel
Compare the key skills and experience you highlighted in the job description to your resume, and make sure you include all your skills and experience that match these requirements. The example below demonstrates how to include them in your resume to your advantage.
Assistant Manager Work Experience Example
Retail Assistant Manager, Zippy Mart, Tulsa, OK
December 2015 – July 2019
- Assisted store manager in daily operations, including supervising and motivating staff of approximately 150
- Trained incoming staff on store operations and company policies and procedures
- Monitored store inventory and ordered new stock as needed
- Performed customer service, handling all complaints swiftly to exceed expectations
- Hired and trained 50+ employees, including five department managers
- Maintained Linux-based POS system, including required reprogramming
- Created and maintained biweekly schedules
- Created weekly sales performance reports in Microsoft Excel