Customer Service Representative Resume Templates and Examples (Download in App)
- Entry-Level
- Mid-Career
- Senior-Level
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Customer Service Representative Text-Only Resume Templates and Examples
How To Write a Customer Service Representative Resume
To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.
1. Write a dynamic profile summarizing your customer service representative qualifications
Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.
Senior-Level Profile Example
Profile
A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.
Entry-Level Profile Example
Profile
A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.
2. Add your customer service representative experience with compelling examples
Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.
Example 1 - Senior-Level
Professional Experience
Customer Service Manager, Roland Financial, New York, NY
August 2017 – present
- Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
- Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
- Serve as the escalation point for five to 10 major customer issues per week
Example 2 - Entry-Level
Professional Experience
Customer Service Representative, West Light Florists, San Francisco, CA
October 2021 – present
- Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
- Meet or exceed customer satisfaction goals month over month
3. Include customer service representative-related education and certifications
Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.
Certifications
Template
- [Certification Name], [Awarding Organization], [Completion Year]
Example
- Help Desk Certification, HubSpot, 2018
- Customer Service Certification, Service Strategies, 2017
Education
Template
- [Degree Name]
- [School Name], [City, State Abbreviation] [Dates Enrolled]
Example
- Bachelor of Science (B.S.) Marketing
- Temple University, Philadelphia, PA September 2012 – June 2016
4. List key skills and proficiencies for customer service representatives
When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.
An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.
| Key Skills and Proficiencies | |
|---|---|
| Account management | Call center operations |
| Client relations | Communication |
| Conflict resolution | Consultative sales |
| Continuous improvement | Cross-functional collaboration |
| Customer relations | Customer relationship management (CRM) |
| Customer service | Customer solutions |
| Customer success | De-escalation techniques |
| Microsoft Office Suite | Process improvement |
| Relationship building | Retail sales |
| Sales | Team management |
How To Pick the Best Customer Service Representative Resume Template
When selecting a resume template, prioritize organization and readability over style.
Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.
Frequently Asked Questions: Customer Service Representative Resume Examples and Advice
What are common action verbs for customer service representative resumes?-
Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:
| Action Verbs | |
|---|---|
| Achieved | Analyzed |
| Built | Collaborated |
| Communicated | Conducted |
| Coordinated | Delivered |
| Drove | Ensured |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Oversaw | Performed |
| Planned | Provided |
| Resolved | Supported |
How do you align your resume with a job description?-
Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.
Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.
What is the best customer service representative resume format?-
Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.
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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.
