Supervisor Resume Examples
Years of Experience
123 Your Street, Bastrop, LA 71220
HDI Support Center Team Lead Certified Help Desk Supervisor with approximately three years in IT support. Holds an associate degree in management information systems and attends monthly seminars on the latest IT support topics. Comfortable supervising a team of 30+ employees to quickly resolve customer concerns.
- Communication skills, written and verbal
- Problem solving
- IT Expertise
- Monitoring and coaching support staff
- Meeting facilitation
Associate of Science in Management Information Systems, 3.8 GPA
Bristol Community College, Fall River, MA, May 2017
Help Desk Supervisor, Rhode Island School of Design, Providence, RI
March 2019 – Present
- Train, supervise, and evaluate 27 part-time IT Support Technicians
- Provide upper management with statistical performance reports and plans for improvement related to the IT support department monthly
- Perform repairs on PCs, Mac, Chromebooks, etc., and replace defective hardware and accessories
- Identify, recommend, develop, and implement end-user training programs to improve computer literacy
Computer Support Technician, Rhode Island School of Design, Providence, RI
June 2017 – February 2019
- Provided basic technical support for students and staff
- Outperformed 90% of the IT department in customer satisfaction and productivity
- Led a students and staff brown bag lunch series on easy fixes for frustrating tech problems
- AppleCare Mac Technician, 2018
- HDI Support Center Team Lead, 2019
123 Capitol Street Harrison, NY 12345
Motivated call center supervisor with 6+ years experience and expertise at training employees and streamlining processes to boost productivity. Awarded Employee of the Year by upper management for maintaining a customer complaint resolve record of at least 90%. Supervises between 35 and 50 employees, depending on the season.
Call Center Customer Service Supervisor, TeleDoc, Harrison, NY,
April 2019 – Present
- Supervise a team of 35+ call center representatives
- Monitor productivity for all TeleDoc call center employees, making appropriate adjustments to increase speed of service without sacrificing quality
- Maintain a customer complaint resolve record of 90%
- Motivate team members by implementing a new employee recognition program, which reduced turnover by 30%
- Interview and recommend seasonal employees for hire
Assistant Call Center Supervisor, Blue Cross Blue Shield of Minnesota, Minneapolis, MN
August 2016 – March 2019
- Helped monitor recorded calls for quality
- Retrained associates whose calls scored a 2 or below on procedures, customer service expectations, basic claim info, and related technology
- Served as acting call center supervisor when the center manager/supervisor was unavailable
- Took over calls that the associates struggled with and was able to solve the problem 92% of the time
Call Center Worker/Supervisor Trainee, Sunrise Hospital Call Center, Rochester, MN
April 2014 – July 2016
- Connected with customers online and over-the-phone to answer questions about the hospital
- Transferred calls to the appropriate person or department, if necessary
- Closed approximately 40+ calls each day per using superb customer service skills
- Exceeded company productivity standards frequently
Bachelor of Business Administration
Minnesota State University, Mankato, MN September 2017
Key Skills/Knowledge Areas:
- Resolving customer complaints
- Training employees
- Quality monitoring
- HIPAA compliance
- Call Center Manager Training and Certification by Resource Center for Customer Service Professionals, 2017
- Certified Contact Center Supervisor (CCCS), Resource Center for Customer Service Professionals, 2018
123 Your Street, Richmond, Virginia 12345
Experienced and responsible operations supervisor with 10+ years in operations for packaging companies. Responsible for successfully training over 100 individuals and managing nearly 50 direct reports. Decreased product distribution time by 25%, and created an operations manual distributed to over 200 staff members.
Operations Supervisor, Handle With Care Packaging, Alexandria, VA
April 2017 – Present
- Recruit, train, and monitor performances of over 45 direct reports
- Monitor OHSA compliance at warehouse and customer-facing stores
- Manage over payroll for over 80 employees
- Investigate alternative product distribution methods
- Supervise mail-order distribution, resulting in a 25% decrease in customer receipt time
Senior Operations Assistant, Packaging Corporation of America, Richmond, VA
April 2017 – Present
- Supervised four operations assistants
- Completed packaging quality control assessments weekly
- Updated internal operations documents
- Aided with marketing efforts, both online and in person
- Assisted in the development of a new recruitment program
Administrative/Operations Assistant, Craters and Freighters, Richmond, VA
April 2009 – October 2011
- Supported company operations by completing general filling
- Answered calls and took messages when necessary
- Prepared status/goal reports weekly, monthly, and seasonally
- Developed operations procedures manual which was distributed to 200+ people
Associate of Arts and Sciences in Business Administration
Central Virginia Community College, Lynchburg, VA, June 2013
- Interpersonal skills
- Problem solving
- Cost reduction
- Supervising many employees at once
- Project management
- Decision making
- Certified Operations Manager – The American Institute for Business Management and Communication, 2014
Common Key Skills and Action Verbs for Supervisor Resumes
When applying for supervisor jobs, it’s important to emphasize key skills and related action verbs. A large percentage of companies rely on Applicant Tracking Systems (ATS) to help narrow down the several hundred submitted applications they receive for the position to a small group of viable candidates that the hiring manager reviews. One thing a company’s ATS evaluates your resume for is whether it includes those skills and action verbs discussed above. As expected, the more you incorporate these job-related keywords and action verbs into your resume, the better chance your resume will pass the ATS scan and land in front of the position’s hiring manager who will request an interview.
Here are a few of the popular skills and action verbs companies often look for in supervisors:
|Key Skills & Proficiencies|
|Willingness to learn and take feedback|
Tips for Writing a Better Supervisor Resume
Include all your management-related certifications
Supervisors should list all of their certifications on their resume, including those that are in progress. Be sure to include all leadership-related certifications as well as any technical certifications. Employers want support for your leadership abilities, and widely-recognized certifications can go a long way toward providing that. Companies also prefer, or require, supervisors to be experts in the industries and specialty areas in which the individuals or teams they supervise will be working. Technical certifications serve an endorsement for your knowledge and skills in these areas.
Certifications are usually added in a separate section or included in the “Skills” section. To ensure ATS scans and hiring managers recognize your certifications as credible support for your experience and skills, list your certifications using their exact titles. Don’t use acronyms, especially if you’re applying for roles outside your immediate industry. Additionally, depending on the certification, you may want to include the name of the certifying organization.
Certified Scrum Master – Scrum Alliance, 2017
CSM or Scrum, 2017
Master Property Manager – National Association of Residential Property Managers, 2018
Quantify your leadership experience on your resume
Seeing quantified leadership experience on resumes makes hiring managers feel more confident that you can be effective in a supervisory role. Simply stating, “Led a team,” has far less impact than, “Effectively managed a team or 13 individuals responsible for completing a high-stakes project which helped the company gain a $14 million annual contract.” Give those details and include as many flattering, yet honest, statistics as you can.
As you write your bullets for professional experience, try to include answers to questions about your leadership experience such as “how much?” or “how many?” For example:
- How many employees did you supervise?
- How much did your employee retention percentage increase?
- How many new employees did you hire, mentor, train, etc.?
Supervised a call center staff of 45, and implemented new standards, which reduced customer complaints by 30%.
Supervised a call center.
Trained a team of 12 sales associates which surpassed its annual revenue goals by 10% in only eight months.
Trained employees in sales.
How to Align Your Resume With the Job Description
Hiring managers review many resumes in search of extraordinary candidates. To stand out among the other candidates, one of the smartest steps you can take is to mirror your resume to the skills and experience that the job description details.
To determine which skills your resume should highlight, look at the job description. Most often, the key requirements for the position are listed at the beginning of the job description or included more than once. These are the words you want your resume to incorporate. Once you’ve identified these keywords, go through and add them naturally to your resume. As you reread your resume, take a few minutes to communicate how you can deliver on their key priorities.
To see this exercise in action, take a look at the job description below and the keywords an applicant should target in their resume.
Example Warehouse Supervisor Job Description
Cactus Candle Company is searching for an experienced supervisor to take the lead in our Kansas City warehouse. This individual must demonstrate exceptional interpersonal skills and a history of effectively hiring, training, and monitoring employees on a large scale. Strong recordkeeping and inventory skills also required. Full benefits including vision and dental after three months. Tuition reimbursement also available.
- Hire, train, and motivate full-time and seasonal employees
- Monitor employee productivity and provide feedback
- Keep detailed records of inventory
- Oversee facilities and ensure they are safe, meeting health and environment standards
- Repair machinery and equipment
- Conduct semi-annual warehouse personnel performance reviews
- High school diploma; Associate’s degree preferred
- Proven experience as supervisor or relevant role
- Ensure warehouse operations work cohesively to meet all deadlines
- Microsoft Office expertise
- Excellent interpersonal skills
- Ability to motivate and lead, and develop others
- Strong knowledge of health and environment regulations
According to the job description, the ideal applicant should have the following qualities and/or experience:
- Experienced supervisor
- Interpersonal skills: Hire, Train, Monitor
- Meeting health and environment standards
- Microsoft Office
Next, take what you highlighted from the job description and include that language in the experience and skills sections of your resume. Below is an example of how to incorporate these keywords:
Supervisor Work Experience Example
Weekend Warehouse Supervisor
ACE Bandages, October 2017–November 2020
- Hired and trained all weekend employees
- Used Microsoft Office tools for detailed recordkeeping
- Employed exceptional interpersonal skills when resolving customer complaints and employee concerns
- Completed weekly inventory
- Assessed the warehouse daily to ensure it met health and environment regulations
- Motivated employees with a creative incentive plan