How To Write a Customer Service Supervisor Resume

To build an eye-catching customer service supervisor resume, highlight career achievements that illustrate your ability to manage diverse teams and positively impact performance metrics.

Demonstrate your background in developing forward-thinking work cultures and identifying opportunities to enhance customer service delivery. Show prospective employers your proven track record of creating value for your teams, customers, and organizations. Get expert tips and insights to help you craft an accomplishment-driven resume.

  • Entry-Level
  • Mid-Career
  • Senior-Level
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1. Create a profile by summarizing your customer service supervisor qualifications

Because hiring managers often have limited time to evaluate each application they receive, it’s important to grab their attention early. Lead with a strong opening summary to set the tone for your resume and draw the reader in. Start with an opening sentence that lists your job title, years of experience, and three to four specializations that match the job posting. In the subsequent sentences, illustrate your background building and leading diverse teams. Demonstrate to prospective employers you have a proven history of driving customer satisfaction and success.

Professional Profile - Example #1

A customer service supervisor with five years of professional experience specializing in operations management, human resources, client relations, and team leadership. A proven track record of building and leading cross-functional teams to enhance customer service ratings.

Professional Profile - Example #2

A customer service supervisor with over 10 years of professional experience in health care, specializing in patient success, continuous improvement, and operations management. A proven track record of communicating effectively with patients and customer service teams. Adept at building high-performance organizations and establishing collaborative work cultures

2. Create a powerful list of your customer service supervisor experience

A successful manager needs to build strong work cultures that will empower and engage the team members they supervise. They must also achieve customer service metrics and identify opportunities to help the organization grow. Create a results-driven professional experience section that features tangible examples of these achievements to grab the attention of prospective employers and accelerate your job search.

To paint a clearer picture of your experience, incorporate key metrics, monetary figures, and data into your bullet points. For example, if you spearheaded an initiative to enhance service delivery, highlight the impact your efforts had on customer satisfaction ratings. If you’ve established collaborative, inclusive work environments in the past, draw attention to employee engagement or retention metrics.

Professional Experience - Example #1

Customer Service Supervisor, MedExpress, Seattle, WA | October 2017 – present

  • Oversee call center daily operations for telemedicine and in-person appointments for over 12 urgent care locations, monitor and track key performance indicators (KPIs) and quality metrics, coordinate scheduling, and collaborate with corporate teams to define service standards
  • Manage a team of over 40 customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques
  • Identify opportunities to improve the patient experience and operational performance, resulting in a 10% reduction in wait times and a 92% patient satisfaction rating

Professional Experience - Example #2

Customer Service Supervisor, AllModern, Detroit, MI | October 2019 – present

  • Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales, home delivery, and product returns, resulting in a 91% average for positive customer surveys
  • Manage a team of over 20 sales associates and retail staff, provide training on communication and customer service protocols, and conduct evaluations on performance and surveys
  • Develop employee incentives to improve team engagement, augment membership enrollments by 10%, and increase responses to customer surveys by 15%

3. Add customer service supervisor education and certifications

In addition to your education, highlight relevant certifications to bolster your application during the hiring process. Although these credentials aren’t always mandatory, they can help you stand out in a crowded job market. The Certified Customer Service Manager (CCSM) is a staple for this occupation, but the Certified Professional in Customer Service designation is another strong option.



  • [Degree Name]
  • [School Name], [City, State Abbreviation] | [Graduation Year]


  • Bachelor of Business Administration (B.B.A.)
  • University of Washington, Seattle, WA | 2016



  • [Certification Name], [Awarding Organization], [Completion Year]


  • CCSM, Customer Service Institute | 2020
  • Certified Professional in Customer Service (CPCS), ICSA, | 2019

Organizations utilize Applicant Tracking Systems (ATS) to screen potential candidates based on specific keyword parameters. If your resume lacks the key terms the company seeks, they may reject your document before it gets into the hiring manager’s hands. To prevent this, integrate as many relevant keywords as possible into your profile, work experience, and skills section. Be sure to demonstrate a mix of customer service, operations management, and leadership skills throughout your document. Below, you’ll find a list of key terms you may encounter while applying for customer service supervisor positions:

Key Skills and Proficiencies
Budget management Client relations
Communication Conflict resolution
Continuous improvement Cross-functional leadership
Customer care Customer relationship management (CRM)
Customer service Customer success
Employee engagement Employee relations
Human resources KPIs
Leadership Management
Operations management Policy development
Process improvement Sales
Staff development Team management

How To Pick the Best Customer Service Supervisor Resume Template

When selecting your template, prioritize structure and readability over aesthetics. Avoid flashy colors, graphics, and overly decorative fonts, as these visual elements can often distract the hiring manager from your qualifications and achievements. Choose a basic, single-column template that allows you to control the flow of information and helps the reader easily scan your resume for key points.

Customer Service Supervisor Text-Only Resume Templates and Examples

  • Example #1
  • Example #2
  • Example #3

Cameron Malfara
(123) 456-7890
[email protected]
123 Franklin Pike, Nashville, TN 12345


A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Professional Experience

Customer Service Supervisor, Nashville International Airport, Nashville, TN
October 2017 – Present

  • Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
  • Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
  • Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN
May 2015– October 2017

  • Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
  • Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume


Bachelor of Business Administration (B.B.A.)
University of Tennessee, Knoxville, TN September 2011 – May 2015

Key Skills

  • Customer Care
  • Operations Management
  • Team Building
  • Process Improvement
  • Quality Assurance
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Expert Advice
Advice From a Recruiter: Anna Berentson

Anna Berentson - Manager of Talent Acquisition at Trupanion, Linkedin

Meet our Expert: Anna has over six years of experience as an in-house recruiting professional, specializing in roles from customer service and sales to finance and technology.

1. What are the most in-demand skills for customer service supervisors that should be featured on a candidate’s resume?-

Recruiters are looking for the following skills.

  • Schedule flexibility or requirements, which you can share in your resume and in your application
  • Physical ability to lift boxes, if in retail and not for online/phone customer service
  • De-escalation of customers in person or over the phone
  • Ability to mentor and train customer service employees
  • One to four years of customer service experience
  • Verbal & written communication ability
  • Capable of working independently with minimal supervision
  • If working in an office, what tools do you have experience with? MS suite, outlook, multi-line phone systems, etc.
2. What work experience and other accomplishments are hiring managers seeking in a customer service supervisor?-

Recruiters are looking for experience that shows you are good at problem-solving, have an action-oriented approach to service, and have a track record of excellent customer service. Hiring managers will want to gain insight into your ability to hit goals and metrics and your ability to coach others to do the same. Share your stats, don’t be afraid to brag, and share your wins if they can be condensed into a bullet point on your resume.

3. What else besides a resume should a customer service supervisor candidate be prepared to provide hiring managers?-

In this job market, a cover letter is a nice addition to highlight your true interest and passion in customer service leadership.Sharing an anecdote or two about your time in customer service and leading or providing mentorship will also help your application stand out.

4. What advice would you give a customer service supervisor candidate about their job search? -

Before starting your search, know your needs and be ready to evaluate job opportunities to match your needs. Do you have a completely flexible schedule or are there days and times that you won't be able to work? Many customer service roles will include the needed schedule availability in their job posting or application, so that can help you not waste time applying to a role that doesn't match your needs.

You can gain much insight about a company from their job description. Do they include their company values and employee benefits? Both can give a good window into their company culture and employee value proposition. Listed responsibilities on a job description and the length of that list will also tell of the workload and work environment.

Frequently Asked Questions: Customer Service Supervisor Resume Examples and Advice

What are common action verbs for customer service supervisor resumes?-

While crafting your resume, you may run out of action verbs to describe your professional experience. That said, diversifying your usage of verbs in your bullet points can improve your resume’s overall readability and presentation. To keep your content fresh and engaging, we’ve compiled a list of standard action verbs to convey your customer service supervisor achievements.

Action Verbs
Analyzed Built
Collaborated Communicated
Conducted Coordinated
Created Delivered
Developed Drove
Enhanced Evaluated
Executed Identified
Implemented Improved
Led Managed
Negotiated Oversaw
Performed Planned
Provided Resolved
Supervised Supported
How do you align your resume with a customer service supervisor job description?-

Aligning your resume with the job description is essential for generating interviews during your job search. As you build your content, cross-reference your document with the positions you’re applying for. Showcase how your background and expertise as a customer service supervisor meets the needs of individual organizations.

For example, if a company places a specific emphasis on driving customer success, feature achievements that speak to your knowledge and experience in this area. If the job posting mentions cross-functional leadership, highlight examples of you interfacing with various departments to achieve corporate goals. By tailoring your resume to the job description, hiring managers will notice you customized your document for the application, showing you’re genuinely engaged and interested in the position.

What is the best customer service supervisor resume format?-

Reverse chronological is the ideal format for customer service supervisors. This allows you to present your most recent and relevant work experience first, while still featuring your career progression. In a management role, you likely have a robust professional history to convey, so avoid combination and functional resume formats in most instances. Skill-based resumes are generally considered outdated by most hiring managers and recruiters because they don’t provide detailed bullet points for your work experience.

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Expert Advice
Include a cover letter with your resume
Include a matching cover letter to increase your chances of landing the interview. Tailor your cover letter towards each individual company you apply for. Mention something specific about the organization’s reputation, culture, or mission statement and why this draws you to apply for the opportunity. For more insights, visit our customer success cover letter guide.
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