Help Desk Resume Templates and Examples (Download in App)
- Entry-Level Help Desk
- IT Help Desk
- Help Desk
Help Desk Text-Only Resume Templates and Examples
Skyler Thompson
(123) 456-7890
[email protected]
Seattle, WA 12345
LinkedIn | Portfolio
Profile
A lead help desk technician with six years of experience specializing in hardware configuration, disaster recovery, cybersecurity, and end-user support. A strong history of interfacing with junior technicians and customers to identify ideal solutions for complex technical issues.
Professional Experience
Lead Help Desk Technician, Arkline Technical Pros., Seattle, WA | March 2020 – present
- Serve as the escalation point for junior technicians, field over 80 tier II tickets per week, perform research, and conduct root-cause analysis to identify optimal solutions for software, hardware, PC, and mobile device issues
- Document solutions for recurring issues in a shared knowledge base and lead initiatives to enhance workflows, contributing to a 10% reduction in average resolution times
- Provide training to over 35 new hires during the onboarding process
Help Desk Technician, Miami-Dade College, Seattle, WA | June 2018 – March 2020
- Delivered technical support to over 20 end users per day, resolved tier I and tier II issues related to hardware configuration, disaster recovery, and cybersecurity
- Communicated empathetically and calmly to guide users through the troubleshooting process, resulting in a 90% satisfaction rating
Key Skills
- Technical support
- Cybersecurity
- Microsoft Azure
- Hardware configuration
- System administration
Certifications
- CompTIA A+ Certification | 2018
Education
Bachelor of Science (B.S.) Information Technology
University of Washington, Seattle, WA | 2018
This is a strong example of how to craft an engaging help desk resume. The bullet points are concise and engaging, providing unique insights into how the candidate successfully optimized processes and workflows for previous employers.
How To Write a Help Desk Resume
To stand out from the competition in today’s job market, you need a results-driven help desk resume that captures your strongest qualifications as an information technology (IT) service technician. Avoid simply describing mundane job responsibilities and instead bring your most impactful technical achievements to light. In this guide, we’ll walk you through each step of the resume-building process to help you identify the right solution for your career needs.
1. Write a dynamic profile summarizing your qualifications
Given the sheer volume of applicants for any singular job opportunity, hiring managers often spend less than 30 seconds reviewing a resume. To make a lasting impression, lead with a powerful opening summary that illustrates the value you bring to the table. Start with a sentence that lists your title, years of experience, and three to four impressive technical skills that align with the job description. Round out your paragraph with unique insights into who you are as an IT professional.
For example, if you’ve consistently found innovative ways to improve resolution times for trouble tickets, emphasize this directly in your summary. If you excel in leading and training help desk teams, highlight how your leadership skills could be an asset to the organization.
Strong Profile Example
A help desk manager with 10 years of experience managing service desk operations and resolving complex tier III issues for end users. A proven track record of leading help desk teams and identifying opportunities to improve resolution times and user satisfaction.
Weak Profile Example
A hardworking help desk manager with a decade of experience with strong interpersonal and solution-finding skills. Quickly resolve technical issues. Strong knowledge of various operating systems, PC devices, and hardware.
2. Add an accomplishment-driven professional experience section
Help desk job responsibilities tend to be similar across job postings and can sometimes appear generic at first glance. While it’s important to show you can have experience performing these types of tasks, go a step further to grab the attention of the hiring manager. As you build your professional experience section, emphasize compelling achievements that show how your contributions have positively impacted service desk operations.
One viable strategy is to incorporate meaningful data and metrics to paint a clearer picture of your achievements. For instance, you might mention the total number of tickets you fielded each day or draw attention to your user satisfaction rating. You could also show how your efforts helped to improve average resolution times.
Strong Professional Experience Example
Lead Help Desk Technician, Arkline Technical Pros., Seattle, WA | March 2020 – present
- Serve as the escalation point for junior technicians, field over 80 tier II tickets per week, perform research, and conduct root-cause analysis to identify optimal solutions for software, hardware, PC, and mobile device issues
- Document solutions for recurring issues in a shared knowledge base and lead initiatives to enhance workflows, contributing to a 10% reduction in average resolution times
- Provide technical support training to over 40 new hires during the onboarding process
Weak Professional Experience Example
Lead Help Desk Technician, Arkline Technical Pros., Seattle, WA | March 2020 – present
- Resolve a large number of escalated tickets and utilize solution-finding skills to quickly address user issues
- Log solutions to common technical issues and improve resolution times
- Assist with the training of new employees
3. Include relevant education and certifications
Feature your college education and industry certifications to show potential employers that you have the knowledge and qualifications to succeed in the position. Help desk technicians are usually expected to have a bachelor’s degree in IT or computer science. The CompTIA A+ certification is also commonly listed as a requirement for these types of positions. As you grow in your career, consider pursuing additional certifications, such as a Certified Service Desk Manager (CDSM) credential.
Education
Template
- [Degree Name]
- [School Name], [City, State Abbreviation] | [Graduation Year]
Example
- Bachelor of Science (B.S.) Information Technology
- University of Washington, Seattle, WA | 2020
Certifications
Template
- [Certification Name], [Awarding Organization], [Completion Year]
Example
- Certified Service Desk Manager (CSDM), SDI | 2019
- CompTIA A+ | 2017
4. List pertinent key skills
Most companies utilize applicant track systems (ATS) to expedite the hiring process and remove less qualified candidates. To pass the initial screening phase, incorporate a range of both technical and soft skills that match the job posting. For instance, if a company mentions a skill such as cloud technology multiple times in the description, the ATS will likely seek this keyword. Below are potential key terms you may encounter when applying for help desk technician jobs:
| Key Skills and Proficiencies | |
|---|---|
| Client relations | Cloud technology |
| Communication | Computer science |
| Cross-functional collaboration | Customer service |
| Customer success | Data analysis |
| Debugging | End-user training |
| Hardware configuration | IT |
| Leadership | Process improvement |
| Root-cause analysis | Software configuration |
| System administration | Technical support |
| Troubleshooting | |
How To Pick The Best Help Desk Resume Template
When selecting your help desk resume template, opt for a format that allows the hiring manager to easily navigate your content. Choose a template that is visually appealing without being overly reliant on distracting colors and graphics. Prioritize clean, well-organized layouts that use an elegant font such as Calibri, Cambria, or Garamond.
Frequently Asked Questions: Help Desk Resume Examples and Advice
What are common action verbs for help desk resumes?-
Lead each bullet point with a strong action verb to add a dynamic and engaging element to your writing. Avoid passive verbs such as “helped” or “worked” in favor of proactive language such as “led,” “managed,” and “implemented.” We’ve compiled a list of action verbs to diversify your word choice during the resume-building process:
| Action Verbs | |
|---|---|
| Analyzed | Built |
| Collaborated | Conducted |
| Created | Developed |
| Diagnosed | Drove |
| Enhanced | Evaluated |
| Executed | Identified |
| Implemented | Improved |
| Integrated | Led |
| Managed | Performed |
| Resolved | Supported |
How do you align your resume with a help desk job description?-
According to the Bureau of Labor Statistics, jobs for computer support specialists are expected to grow by 5% between 2022 and 2032. Despite these optimistic projections, it’s still important to tailor your resume toward each individual opportunity to maximize your chances of success during the job search.
For example, if a company needs a help desk technician with a comprehensive knowledge of Linux, highlight your experience diagnosing and resolving issues related to this specific operating system. If an organization is seeking a candidate with a strong background in Microsoft Azure, emphasize your expertise in cloud technologies.
What is the best help desk resume format?-
The reverse chronological format is generally best suited for help desk resumes. Hiring managers are most interested in your prior work history, and this approach places your most recent experience at the forefront of your document. A combination approach that prioritizes technical skills, education, or certifications should only be considered if you have no prior work experience to highlight on your resume.
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Building an engaging help desk cover letter is a great way to strengthen your application during the job search. The key is to craft a compelling document that shows how your background is aligned with the organization’s needs, mission, and values. For more insights, visit our information technology and computer science cover letter guides.
