Office Assistant Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Wilson B. Frankel
(401) 000-1234 | [email protected] | 568 Dewberry Lane South, Apt. 3251, Cranston, RI 02823
Profile
Office Assistant with 2+ years of experience serving customers, managing social media, and providing administrative support. Firm grasp of various Microsoft applications and office equipment. Collaborate with team members to consistently hone processes and surpass client expectations.
Key Skills
- Customer Service
- Microsoft Office Suite
- Social Media Management
- Team Collaboration
- Typing (65 WPM)
Education
Bachelor of Science (BS) — Marketing (minor in Public & Community Service Studies), Providence College, Providence, RI | December 2020
Member, Delta Sigma Pi Business Fraternity | Participant, Friar Leadership & Immersion Program
Coursework completed:
- Data Applications in Business
- Diversity, Community & Service
- Foundations of Organizational Service
- Legal Environment of Business
- Managerial Accounting
- Organizational Behavior
- Promotional Strategy
Professional Experience
Office Assistant, Global Studies/Public and Community Service, Providence, RI | January 2018 to December 2020
- Collaborated with the Administrative Coordinator and other student employees to maintain Peer Mentoring Program
- Assisted office management with greeting visitors, answering phones, and organizing and filing documents
- Helped other student employees draft monthly newsletters and update department website and social media page
Tyreece Rivers
(123) 456-7890 | [email protected] | 123 Main Road, San Francisco, CA 12345
Profile
Administrative Professional with 5+ years of experience. Skilled at planning and streamlining tasks to help achieve company goals. Offer advanced expertise in Microsoft Office Suite and calendar management. Equally effective working independently or on a team.
Professional Experience
Executive Assistant, Burke + Co, San Francisco, CA | October 2019 to Present
- Efficiently support the Head of Investor Relations with operational and administrative tasks
- Handle sensitive client data in line with data protection guidelines
- Schedule meetings and manage travel bookings and itineraries
Administrative Assistant, Felton Institute, San Francisco, CA | August 2017 to September 2019
- Maintained productive phone and email correspondence with end users, colleagues, and vendors
- Placed orders to vendors and processed invoices efficiently and accurately
- Answered and forwarded phone calls, and carried out service user and management requests as needed
- Checked invoice records for accuracy and completeness
Education
Bachelor of Business Administration, The Paul Merage School of Business, University of California, Irvine
Key Skills
- Data Protection Practices
- Event Planning & Organizing
- Information Technology (IT)
- Microsoft Office Suite
- Process Streamlining
- Record Maintenance
- Report Generation
- Team Collaboration
- Time Management
Zoey Mia Kennedy
(012) 987-6543 | [email protected] | 123 Main Street, Tampa, FL 12345
Profile
Organized and tech-savvy Office Assistant with 10+ years of experience in a fast-paced environment. Consistently praised for 100% accuracy maintaining records and generating reports. Well-rounded skillset includes database management, customer service, and process streamlining.
Professional Experience
HR Office Assistant, Tech Systems USA, Tampa, FL | October 2016 to Present
- Support company’s Senior HR Director by fielding calls and emails, maintaining weekly calendar, and drafting standard correspondence
- Plan and coordinate department team activities and company events
- Generate reports, charts, graphs, and diagrams for use in HR meetings
Office Assistant, JXR Corporation, Tampa, FL | August 2014 to September 2016
- Promptly and courteously responded to client calls and emails
- Performed data entry tasks for all client orders
- Designed surveys and tracked responses to gauge client satisfaction
- Created a document organizing system that reduced clerical errors by 23%
Junior Office Assistant, Z & R Properties, Tampa, FL | June 2012 to July 2014
- Supported all staff including property agents, property managers, and accountants
- Screened each rental application to ensure applicants met minimum requirements
- Answered or forwarded phone and email inquiries to the correct staff member
Education
Bachelor of Arts (BA) Business Administration, The University of Florida, Tampa | 2005
Key Skills
- Customer Service
- Database Management
- Editing & Proofreading
- Efficiency Improvement
- Microsoft Office Suite
- QuickBooks
- Team Collaboration
Common Key Skills and Action Verbs for Office Assistant Resume
Hiring managers use Applicant Tracking Systems (ATS) to identify potential job candidates. These programs scan resumes and evaluate them based on the number of keywords and phrases included and those that have a high number of matching words forwarded for further investigation. This means the more key skills and appropriate action verbs your resume highlights, the more likely your resume will get noticed, and you’ll be invited for an interview.
| Key Skills & Proficiencies | |
|---|---|
| Administrative support | Appointment setting |
| Communication skills | Computer skills |
| Contract management | Customer service |
| Data processing and filing | Financial reporting |
| Front desk operations | Invoice processing |
| Mail distribution | Message taking |
| Microsoft Office Suite | Minute taking |
| Office supply inventory | Organizational skills |
| Paperwork | Phone systems |
| Screening and directing calls | Teamwork |
| Technology skills | Time management |
| Travel arrangements | Vendor management |
| Word processing | |
| Action Verbs | |
|---|---|
| Administer | Answer |
| Arrange | Assign |
| Communicate | Direct |
| File | Invoice |
| Manage | Message |
| Organize | Process |
| Proofread | Scan |
| Schedule | Screen |
| Solve | Support |
| Type | Write |
Tips for Writing a Better Office Assistant Resume
Highlight your office technology skills
Emphasize any experience you have with software for online scheduling, invoicing, project management, and customer relationship management. Also emphasize your experience with hardware like scanners, copiers, and phone systems. By highlighting your office tech knowledge, you’ll show hiring managers you bring relevant skills to the job and can quickly learn new ones.
Examples
- Oversaw implementation of a PBX phone system for seamless call answering and forwarding
- Kept the office organized and efficient by using many software programs, including QuickBooks and Microsoft Office Suite
Quantify your office assistant experience
When you give specific numbers and results, hiring managers can better grasp the scope and impact of your work. Within each bullet point of your Experience section, see if you can include answers to the questions “How much?” or “How many?” If you don’t know the exact number, you can use the tilde (~) symbol to indicate an estimate or average.
Examples
- Assisted ~130 customers by phone and email per day, and scheduled 50 appointments for sales staff per week
- Provided high-level support to 4 executives by booking travel for ~80 conferences and meetings annually
Keep a forthright tone
For nearly any piece of regular writing, it’s important to choose language that sets and maintains a clear tone or “voice”. That principle also applies to resumes, which call for a formal yet forthright tone (as opposed to the more casual tone of a LinkedIn profile and the eager, confident voice of a cover letter).
To achieve a forthright voice on your resume, use simple sentences and straightforward descriptions of your experience. Keep this advice in mind especially when writing your Profile section, since you may be tempted (or think you need) to use overly “promotional” terms like “Outstanding at” when a more direct, straight-shooting term like “Skilled in” is better.
How to Align Your Resume with the Job Description
Hiring managers need to look at a lot of resumes to find a candidate who fits their needs. Companies use job descriptions to define those needs, and matching your skills and experience to what’s listed in the job description can help you stand out from other applicants.
Job descriptions generally list the most important requirements first or mention them multiple times, so start there when deciding what to feature in your resume. Make sure the skills and attributes you highlight show the hiring manager how you can meet the company’s main priorities. Generic resumes often get overlooked, so avoid copy and pasting and focus on notable achievements to help catch the hiring manager’s eye.
Example Office Assistant Job Description
ABC Ltd. is seeking an experienced office assistant to provide clerical support to our sales team. As the first contact our customers have with the company, you must provide friendly and helpful interactions via phone, email, and in-person. You will also be responsible for office administration, including managing files, updating documents, processing invoices and other general office tasks. The successful candidate will have strong communication skills, proficiency with spreadsheets and databases, and the ability to work as part of a team.
Responsibilities:
- Greet customers and visitors in a friendly and welcoming manner
- Answer or redirect queries made via phone, email or in-person
- Update sales and customer details into company database
- Process invoices, refunds and accounts payable
- Update, maintain and type documents, as required
- Manage filing system
- Maintain office equipment and supplies
- Perform general office tasks and errands
Qualifications:
- Associate degree in office administration or related field preferred
- Experience as an office assistant
- Friendly personality and strong communication skills
- Ability to work as part of a team
- Expertise with databases and spreadsheets
- Excellent customer service skills
- Knowledge of basic office administration processes
The job description shows that the hiring manager will be looking for the following skills and experience:
- Teamwork
- Friendly and helpful
- Communication skills
- Filing
- Customer service
- Databases and spreadsheets
- Process invoices
- General office tasks
Build your resume around the skills and attributes you highlighted in the job description. See below for an example of how to include them to your advantage.
Office Assistant Work Experience Example
Office Assistant, RPT Training
December 2018 – Present
- Provided friendly and efficient customer service to students and corporate clients and answered or redirected queries made by phone, email or in-person
- Worked with a team of lecturers to communicate enrollment processes, class times and curriculum information to students
- Processed invoices and refund requests for students and corporations and kept student databases and tracking spreadsheets up-to-date
- Performed general office tasks to keep the company organized, including filing, ordering supplies, maintaining office equipment and scheduling appointments