Senior Sales Associate Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Blaine Connelly
(615) 000-1234
[email protected]
111 Main Avenue, Nashville, TN 37202
Profile
A Senior Sales Associate with six years of professional experience in commission-based sales. A proven track record of identifying customer needs and recommending ideal product solutions to enhance sales growth and customer satisfaction.
Professional Experience
Senior Sales Associate, Best Home Styles, Nashville, TN
June 2019 – Present
- Conduct over $150K in annual sales, provide support to customers in identifying home furnishing products, and identify upsell and cross-sell opportunities
- Resolve customer grievances and negotiate solutions
- Provide training for new sales associates on customer service techniques and product knowledge
- Exceed monthly sales quotas for 6 consecutive months by 15% by applying upselling and cross-selling techniques
Sales Associate, Best Home Styles, Nashville, TN
January 2016 – May 2019
- Interfaced with diverse clientele, provided education on home furnishing products, and guided customers throughout the showroom to conduct sales
- Entered sales orders, processed payments, scheduled sales meetings, and conducted follow-up calls with prospects
- Earned frequent Employee of the Month awards for strong work ethic, customer service, and high sales
Volunteer, Habitat ReStore, Nashville, TN
March 2015 – Present
- Greeting and assisting customers with point of sales transactions
- Stocking shelves and helping with inventory management
- Setting up eye-catching furniture displays
- Assisting pick-up crew with processing furniture donations
Key Skills
- Upselling
- Cross-selling
- Team Leadership
- Customer Service
- Design Consulting
Education
Associate of Science in Business Administration
NASHVILLE STATE COMMUNITY COLLEGE, Nashville, TN, September 2016 – June 2020
Reeva Fry
(765) 432-1098
[email protected]
456 My Road, Grand Rapids, MI 32109
Profile
A Senior Sales Associate with seven years of experience within the automobile industry, specializing in consultative sales, customer service, upselling, and client relations. A proven track record of nurturing talent and developing sales teams to achieve revenue targets and improve close rates.
Professional Experience
Senior Retail Sales Associate, AutoZone, Grand Rapids, MI
September 2017 – Present
- Generate $250K in annual sales and provide training to colleagues to develop customer service skills and knowledge of automobile parts and products
- Supervise a team of nine sales representatives to meet ambitious sales targets, exceeding team goals by 54% in February 2021
- Maintain a thorough knowledge of cutting-edge products and services and communicate information to customers and team members
- Utilize strategies to protect company assets, resulting in a loss reduction of 23% in just six months
Retail Sales Associate, Lentz Auto Repair, Grand Rapids, MI
July 2013 – September 2017
- Conducted over $120K in annual sales, maintained a safe and attractive reception environment, and updated promotional product displays
- Greeted customers warmly and professionally and listened to their requirements to suggest suitable solutions
- Capitalized on opportunities for upselling, generating more additional revenue than any other sales associate in 2016
- Handled cash and card transactions using the point-of-sale system and kept accurate financial records
Education
Associate of Science in Business Administration
GRAND RAPIDS COMMUNITY COLLEGE, Grand Rapids, MI, September 2011 – June 2013
Key Skills
- Consultative Sales
- Upselling Techniques
- Lead Generation
- Coaching and Mentorship
- Sales Management
Savannah Dennis
(765) 432-1098
[email protected]
987 My Street, Sacramento, CA 43210
Profile
A Senior Sales Associate with 11+ years of experience developing and leading high performance sales teams in retail outlets. A strong history of identifying new revenue opportunities, developing sales strategy, and negotiating contracts with prospects.
Professional Experience
Senior Retail Sales Associate, AutoZone, Sacramento, CA
July 2013 – Present
- Train new hires and provide ongoing professional development to improve knowledge of customer service practices, company policies, and product ranges
- Supervise retail staff and undertake performance management responsibilities, including setting personal and team productivity goals
- Devise and market customer loyalty schemes and promotions, resulting in a 23% store revenue increase in 2020
- Maintain an attractive and safe retail environment and create appealing merchandising displays
- Actively research and pursue new revenue streams and negotiate favorable contracts with suppliers, securing savings of 42% over two years
Sales Associate, Trek Bicycle, Sacramento, CA
September 2009 – June 2013
- Assumed a managerial role as required to cover senior colleague’s leave and sickness
- Provided attentive and professional customer service in person and over the phone to build brand loyalty
- Mentored three new recruits to improve customer service skills
- Processed payments and refunds using the point-of-sale system following the company’s cash handling policies and procedures
Education
Associate of Science in Business
SACRAMENTO CITY COLLEGE, SACRAMENTO, CA, September 2011 – June 2013
Key Skills
- Retail Sales
- Product Merchandising
- Staff Development and Training
- Talent Recruitment
- Business Development
Common Key Skills and Action Verbs for Senior Sales Associate Resumes
It’s helpful to figure out which words hiring managers are keeping an eye out for when they read through senior sales associate resumes. Including industry-specific keywords and action verbs can place you at a significant advantage if the potential employer uses an applicant tracking system (ATS) to help them process large numbers of applications. ATS software can be set up to recognize certain vocabulary, so knowing the type of language it may look for makes it more likely that your resume will get put forward for further consideration.
| Key Skills & Proficiencies | |
|---|---|
| Business development | Cash handling |
| Customer service | IT skills |
| Leadership | Product and industry knowledge |
| Sales ability | Staff management and deployment |
| Stock management | Training and mentorship |
| Vendor negotiation | |
| Action Verbs | |
|---|---|
| Achieve | Develop |
| Exceed | Generate |
| Grow | Inspire |
| Launch | Lead |
| Manage | Motivate |
| Negotiate | Operate |
| Promote | Serve |
| Sell | Supervise |
Tips for Writing a Better Senior Sales Associate Resume
Highlight your leadership skills
As a senior sales associate, your resume needs to demonstrate that you have the ability to supervise and motivate a team of associates to meet group and individual sales targets. You should mention any experience you have of recruiting, training, and deploying colleagues. If you are already in a senior role, you probably have plenty of leadership experience to draw on. However, sales associates applying for their first senior position should try to think of times when they have displayed good leadership, even if this was in an informal capacity. Remember to mention key statistics, such as the size of your team and significant group accomplishments.
Example #1
Good
Supervised and mentored a team of 15 junior colleagues, provided inspiring, assertive leadership, and ensured that 99.8% of team goals were met
Bad
Led a team of colleagues and made sure they met their sales targets
Example #2
Good
Was chosen to deliver a training session for six new hires on customer service best practices that improved satisfaction ratings by 32%
Bad
Helped the manager train new hires on customer service
Quantify your management experience
During a recruitment cycle, hiring managers will sift through lots of resumes where candidates have pretty similar levels of professional experience. You can make your resume stand out by quantifying your experience with data that proves your skill level. Hard statistics can make your resume more compelling and persuasive among a sea of experienced candidates.
Example #1
Good
Developed and promoted a customer loyalty program that increased repeat customers by 45% and generated an average of $4.5k additional revenue per month
Bad
Devised a customer loyalty program that helped the store make more money
Example #2
Good
Reorganized the stock ordering system, improving availability by 87% without increasing overheads
Bad
Improved restocking process to make sure products were always available
How to Align Your Resume With the Job Description
According to the Bureau of Labor Statistics, the number of job opportunities for retail sales workers isn’t expected to change significantly in the next 10 years. However, many roles are likely to shift online, with fewer jobs available in brick-and-mortar locations by 2031.
Hiring managers are looking for a candidate that fits specific job requirements as closely as possible. Fortunately, it’s not hard to work out exactly what they’re searching for by closely studying the job description. While customizing your resume for each job application may sound time-consuming, tailoring it to match the job description can significantly increase your chances of getting an interview.
Companies tend to state their most non-negotiable requirements at the beginning of a job advert and may repeat them for emphasis, so checking what they mention first can help you prioritize what to highlight on your resume. Before you click send on your application, compare it against the job description to make sure that you explain clearly how you display as many of their must-haves as possible.