Senior Sales Associate Resume Examples

Updated May 5, 2021

According to the Bureau for Labor Statistics, the number of job opportunities for retail sales workers isn’t expected to change significantly in the next 10 years. However, many roles are likely to shift online, with fewer jobs available in brick-and-mortar locations by 2029.

Although there shouldn’t be a decline in senior sales associate roles anytime soon, that doesn’t mean that you should neglect your application. Competition for jobs may still be fierce, and a great senior sales associate resume could set you head and shoulders above the competition. Below, you can download template entry-level and experienced resumes and find hints to help you craft your application to fit a specific job description.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Senior Sales Associate Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Lana Olsen
(345) 678-9012
[email protected]
432 First Avenue, San Francisco, CA 43210

Profile

Driven and ambitious sales associate with 5+ years of retail experience and an academic background in business administration. Thrives working towards challenging sales targets in fast-paced environments and trusted to step into a management role to cover staff absence. Reliable, professional, and passionate about delivering outstanding service for every customer.

Key Skills

  • Mentorship and training
  • Customer service
  • Cash handling
  • Assertive and motivational leadership
  • Workplace health and safety

Education

Associate of Science in Business Administration
UNIVERSITY OF SAN FRANCISCO, San Francisco, CA, September 2018 – June 2020

Coursework Completed:

  • Management and Organizational Dynamics
  • Principles of Finance
  • Business Statistics

Professional Experience

Sales Associate, Foot Locker, San Francisco, CA
July 2017 – Present

  • Work collaboratively with other team members to meet 100% and exceed 43% of group sales targets in 2019 and 2020
  • Assist the management team in training four new hires to improve their knowledge of sales techniques and the company’s product range
  • Create quick rapport with customers and assess their needs to help them pick the best product for their requirements, receiving a 99.5% satisfaction rating last year
  • Participate in stock-taking activities and reorder items when required

Sales Associate, Mattress Firm, San Francisco, CA
March 2016 – July 2017

  • Used ICT skills to order products for customers and facilitate deliveries and returns
  • Answered customers’ questions face-to-face, over the telephone, and via email and explained features and benefits of a wide product range
  • Maintained a tidy and appealing store environment and reported potential hazards to the management team
  • Processed payments and returns using the till system following the company’s cash handling protocols

Blaine Connelly
(615) 000-1234
[email protected]
111 Main Avenue, Nashville, TN 37202

Profile

Motivated, professional Senior Sales Associate with over a year of experience in the commission-based sale of home furnishings. Adept at learning customers’ needs and desires and offering ideal solutions within their budgets. Committed to helping build a team of associates dedicated to excellence in service. Strong eye for detail, colors, fabrics and furnishing styles.

Key Skills

  • Upselling & cross-selling
  • Teamwork
  • Flexibility
  • Design consulting
  • Point of sales systems

Education

Associate of Science, Business Administration
NASHVILLE STATE COMMUNITY COLLEGE, Nashville, TN, September 2016 – June 2020

Professional Experience

Senior Sales Associate, Best Home Styles, Nashville, TN
June 2019 – Present

  • Greeting customers and helping them design their “dream rooms” with standard and custom options
  • Resolving customer grievances and negotiating solutions
  • Training new sales associates on customer service techniques and product knowledge
  • Exceeded monthly sales quotas for 6 consecutive months by 15% by applying upselling and cross-selling techniques

Sales Associate, Best Home Styles, Nashville, TN
January 2016 – May 2019

  • Greeted customers and provided knowledgeable assistance and guidance throughout the showroom
  • Entered sales orders and accepted payments
  • Set appointments and followed up with clients
  • Earned frequent Employee of the Month awards for strong work ethic, customer service and high sales

Volunteer, Habitat ReStore, Nashville, TN
March 2015 – Present

  • Greeting and assisting customers with point of sales transactions
  • Stocking shelves and helping with inventory management
  • Setting up eye-catching furniture displays
  • Assisting pick-up crew with processing furniture donations

Reeva Fry
(765) 432-1098
[email protected]
456 My Road, Grand Rapids, MI 32109

Profile

Seasoned senior sales associate with more than seven years’ experience in the automobile industry and more than three years in a management position. Assertive and motivational leader with a proven ability to nurture talent and spearhead teams to meet challenging targets. Organized and ambitious with outstanding written and verbal communication skills.

Professional Experience

Senior Retail Sales Associate, AutoZone, Grand Rapids, MI
September 2017 – Present

  • Provide support and training to colleagues to develop their customer service skills and knowledge of automobile parts and products
  • Supervise a team of nine sales representatives to meet ambitious sales targets, exceeding team goals by 54% in February 2021
  • Maintain a thorough knowledge of cutting-edge products and services and communicate information to customers and team members
  • Utilize strategies to protect company assets, resulting in a loss reduction of 23% in just six months

Retail Sales Associate, Lentz Auto Repair, Grand Rapids, MI
July 2013 – September 2017

  • Maintained a safe and attractive reception environment and updated promotional product displays
  • Greeted customers warmly and professionally and listened to their requirements to suggest suitable solutions
  • Capitalized on opportunities for upselling, generating more additional revenue than any other sales associate in 2016
  • Handled cash and card transactions using the point-of-sale system and kept accurate financial records

Education

Associate of Science in Business Administration
GRAND RAPIDS COMMUNITY COLLEGE, Grand Rapids, MI, September 2011 – June 2013

Key Skills

  • Detailed knowledge of automobile repair
  • Leadership and mentoring
  • Staff performance management
  • Financial record-keeping
  • Strong sales ability

Savannah Dennis
(765) 432-1098
[email protected]
987 My Street, Sacramento, CA 43210

Profile

Diligent and professional senior sales associate with 11+ years’ experience providing strong leadership and excellent customer service in retail outlets. Shrewd business acumen and capable of planning strategically to seize new revenue opportunities. Assertive negotiator and experienced in budget management and contract sourcing.

Professional Experience

Senior Retail Sales Associate, AutoZone, Sacramento, CA
July 2013 – Present

  • Train new hires and provide ongoing professional development for all colleagues to improve knowledge of customer service practices, company policies, and product ranges
  • Supervise retail staff and undertake performance management responsibilities, including setting personal and team productivity goals
  • Devise and market customer loyalty schemes and promotions, resulting in a 23% store revenue increase in 2020
  • Maintain an attractive and safe retail environment and create appealing merchandising displays
  • Actively research and pursue new revenue streams and negotiate favorable contracts with suppliers, securing savings of 42% over two years

Sales Associate, Trek Bicycle, Sacramento, CA
September 2009 – June 2013

  • Assumed a managerial role as required to cover senior colleagues’ leave and sickness
  • Provided attentive and professional customer service in person and over the phone to build brand loyalty
  • Mentored three new recruits to provide orientation and improve customer service skills
  • Processed payments and refunds using the point-of-sale system following the company’s cash handling policies and procedures

Education

Associate of Science in Business
SACRAMENTO CITY COLLEGE, SACRAMENTO, CA, September 2011 – June 2013

Key Skills

  • Merchandising and displays
  • Training and mentorship
  • Recruitment
  • Clear communicator
  • Cash handling
  • Strong salesperson and engaging customer service style
  • Strategic planning and target setting

Common Key Skills and Action Verbs for Senior Sales Associate Resumes

It’s helpful to figure out which words hiring managers are keeping an eye out for when they read through senior sales associate resumes. Including industry-specific keywords and action verbs can place you at a significant advantage if the potential employer uses an applicant tracking system (ATS) to help them process large numbers of applications. ATS software can be set up to recognize certain vocabulary, so knowing the type of language it may look for makes it more likely that your resume will get put forward for further consideration.

Key Skills & Proficiencies
Business development Cash handling
Customer service IT skills
Leadership Product and industry knowledge
Sales ability Staff management and deployment
Stock management Training and mentorship
Vendor negotiation
Action Verbs
Achieve Develop
Exceed Generate
Grow Inspire
Launch Lead
Manage Motivate
Negotiate Operate
Promote Serve
Sell Supervise

Tips for Writing a Better Senior Sales Associate Resume

Highlight your leadership skills

As a senior sales associate, your resume needs to demonstrate that you have the ability to supervise and motivate a team of associates to meet group and individual sales targets. You should mention any experience you have of recruiting, training, and deploying colleagues. If you are already in a senior role, you probably have plenty of leadership experience to draw on. However, sales associates applying for their first senior position should try to think of times when they have displayed good leadership, even if this was in an informal capacity. Remember to mention key statistics, such as the size of your team and significant group accomplishments.

Example #1

Good


Supervised and mentored a team of 15 junior colleagues, provided inspiring, assertive leadership, and ensured that 99.8% of team goals were met

Bad


Led a team of colleagues and made sure they met their sales targets

Example #2

Good


Was chosen to deliver a training session for six new hires on customer service best practices that improved satisfaction ratings by 32%

Bad


Helped the manager train new hires on customer service

Quantify your management experience

During a recruitment cycle, hiring managers will sift through lots of resumes where candidates have pretty similar levels of professional experience. You can make your resume stand out by quantifying your experience with data that proves your skill level. Hard statistics can make your resume more compelling and persuasive among a sea of experienced candidates.

Example #1

Good


Developed and promoted a customer loyalty program that increased repeat custom by 45% and generated an average of $4.5k additional revenue per month

Bad


Devised a customer loyalty program that helped the store make more money

Example #2

Good


Reorganized the stock ordering system, improving availability by 87% without increasing overheads

Bad


Improved restocking process to make sure products were always available

How to Align Your Resume With the Job Description

Hiring managers are looking for a candidate that fits specific job requirements as closely as possible. Fortunately, it’s not hard to work out exactly what they’re searching for by closely studying the job description. While rejigging your resume for each job application may sound time-consuming, tailoring it to match the job description can significantly increase your chances of getting an interview.

Companies tend to state their most non-negotiable requirements at the beginning of a job advert and may repeat them for emphasis, so checking what they mention first can help you prioritize what to highlight on your resume. Before you click send on your application, compare it against the job description to make sure that you explain clearly how you display as many of their must-haves as possible.

Example Senior Sales Associate Job Description


Are you a sales associate with over five years of retail experience looking to make a move into a senior position? Nespresso is the perfect setting to advance your career if you’re passionate about providing amazing customer service and inspiring leadership. In return, we’ll provide some of the best employee perks and benefits in the industry. 

Responsibilities:

  • Assist the management team with rota scheduling to ensure adequate staffing
  • Mentor colleagues to ensure team targets are met and assist with training sessions
  • Monitor stock levels and reorder products when necessary
  • Provide outstanding customer service and supervise colleagues to ensure high standards
  • Contribute ideas to team meetings and identify opportunities for business growth
  • Maintain a thorough knowledge of Nespresso products and explain features and benefits to customers and colleagues

Qualifications:

  • High school diploma
  • Minimum 5 years of retail experience; leadership experience is desirable but not mandatory
  • Flexible availability
  • Reliable and punctual

By highlighting the key points of the job description, it’s clear that the employer is looking for the following qualities:

  • Retail experience
  • Customer service skills
  • Leadership ability
  • Mentoring
  • Rota management
  • Stock management
  • Idea generation
  • Product knowledge and explanation
  • Reliability
  • Punctuality

While it may not be possible to demonstrate every skill mentioned in the job description, this exercise can help you highlight as many as possible to make your resume more persuasive. Below, you can see an example of a professional experience entry designed to match the job description closely. 

Senior Sales Associate Work Experience Example


Senior Sales Associate, Twinings, Boston, MA

September 2018 – Present

  • Took responsibility for rota management, saving 23% on staffing costs in 2020 while maintaining adequate levels to ensure excellent service
  • Mentoredfive new hires and provided training to increase their product knowledge, resulting in increased confidence according to their feedback forms
  • Spearheaded a project to improve the stock management system, reducing instances of unavailable products by 87%
  • Greeted customers warmly and provided prompt, professional assistance, receiving 100% customer service satisfaction ratings during spot checks last year