Senior Account Manager Resume Examples
Years of Experience
- Example #1
- Mid-career
- Senior-level
Luisa Hunter
(321) 098-7654
[email protected]
654 Main Street, Boston, MA 32109
Profile
A Senior Account Manager with six years of experience, specializing in business development, customer success, strategic planning, and client engagement. A proven track record of overseeing high value accounts and identifying opportunities to drive customer success and expand revenue growth.
Professional Experience
Senior Account Manager, Pendo Financial, Boston, MA
March 2019 – Present
- Serve as the point of contact for 35+ customer accounts generating $200K-$1.6M for a financial consulting firm, educate prospects on product offerings and services, deliver presentations, and identify opportunities to upsell services, resulting in a 25% increase in annual sales revenue
- Manage a team of 15+ account managers, sales representatives, and account executives, provide support throughout all phases of the sales process, and achieve 120%-135% of annual quotas YOY
- Conduct research on lead generation and prospecting tools and manage the transition to Salesforce.com to enhance tracking and management of sales prospects
Account Manager, Fluke Corporation, Boston, MA
July 2014 – March 2019
- Managed over 100 accounts simultaneously with a 99.5% client satisfaction rate, negotiated prices to maximize sales revenue, and generated over $300K in new business in 2018
- Attended industry events and conferences to network with sales prospects and raise awareness of company products and services, resulting in five new deals in 2017
- Provided consultations to clients, evaluated customer business needs, delivered product demonstrations, and educated prospects on the benefits of company product offerings
Key Skills
- Account Management
- Consultative Selling
- Relationship Building
- Territory Management
- Salesforce
Education
Bachelor of Science in Business Administration
QUESTROM SCHOOL OF BUSINESS, BOSTON UNIVERSITY, Boston, MA, September 2010 – June 2014
Jason Taylor
(123) 456-7890
[email protected]
123 Main Street, Orlando, FL 12345
Profile
A Senior Account Manager with eight years of experience overseeing multi-million dollar accounts within the financial services industry. A proven track record of managing all aspects of the sales process and building long-term customer relationships. Adept at leading high-performance sales teams and identifying opportunities to enhance performance and improve close rates.
Professional Experience
Senior Account Manager, Oceanside Financial Services, Tampa, FL
September 2016 – Present
- Manage a portfolio of 32 high-profile client accounts valued at $600K-$4M, deliver consultations and prepare proposals for new and existing customers, and identify appropriate services based on individual business needs, resulting in a 25% increase in client retention
- Establish long-term client relationships and build rapport with CEOs, CFOs, and VPs
- Oversee a team of six account managers, evaluate sales pitches, identify opportunities to improve sales performance, resulting in a 10% increase in average close rates
Account Manager, Exodus Financial Inc., Miami, FL
June 2013 – August 2016
- Utilized innovative sales strategies and consultative sales techniques to secure new customer accounts for a premiere financial firm, resulting in over $500K in new business YOY
- Analyzed client financials to recommend appropriate services and packages based on individual needs, which included delivering business presentations to C-level executives
- Achieved 120% of annual sales quota in 2014, 135% of quota in 2015, and 130% of quota in 2016
Education
Bachelor of Science in Accounting and Business Management
THE UNIVERSITY OF MIAMI, Miami, FL, September 2009 – June 2013
Key Skills
- Contract Negotiation
- Risk Evaluation
- Product Demonstrations
- Account Management
- Relationship Building
David Taylor
(123) 456-7890
[email protected]
123 Main Street, Orlando, FL 12345
Profile
A results-driven Senior Account Manager with over 12 years of global sales experience. A strong history of building long-term client relationships based on trust and integrity. A proven track record of managing domestic and international territories and utilizing consultative sales techniques to generate new business.
Professional Experience
Senior Account Manager, Comcast International, Orlando, FL
June 2010 – Present
- Identify and secure national and international business opportunities valued at up to $50M for a leading digital accounts agency, build relationships with C-level executives, and retain 87% of accounts
- Close deals with 15+ new clients in 2021, resulting in a $10M increase in revenue
- Coordinate with sales, marketing, and senior leadership teams to drive the expansion of Comcast International in the Chinese market, increasing the company’s annual profits by $22 million
Senior Account Manager, Solar Energy Partners, Tampa, FL
June 2008 – June 2010
- Managed, developed, and grew a portfolio of 50+ commercial customer accounts for a leading provider of alternative energy solutions, resulting in over $20M in new revenue over two years
- Negotiated contracts with new clients, identified opportunities to grow existing accounts, and expanded sales growth by 27%, and achieved the Account Manager of the Year Award in 2009
- Led a team of five account managers, provided coaching and mentorship to drive professional development, and delivered training on consultative sales techniques to improve performance
Education
Bachelor of Science in Accounting and Business Management
THE UNIVERSITY OF MIAMI, Miami, FL, September 2004 – June 2008
Key Skills
- Business Development
- Consultative Sales
- Team Management
- Strategic Planning
- Sales Strategy
Common Key Skills and Action Verbs for Senior Account Manager Resumes
Applicant tracking systems (ATS) are often used to help hiring managers sort through large volumes of senior account manager resumes by searching for keywords that show candidates have the correct skills and experience for the role. Knowing which words ATS scan for when selecting resumes for further consideration is crucial if you want to get to the interview stage. Covering as many of the following keywords and action verbs as possible increases the likelihood of your resume coming to the hiring manager’s attention.
| Key Skills and Proficiencies | |
|---|---|
| Account Management | Account Development |
| B2B Sales | B2C Sales |
| Business Development | Client Relations |
| Consultative Sales | Cold Calling |
| Customer Relationship Management (CRM) | Cross-Functional Leadership |
| Cross-Selling | Deal Closing |
| Inside Sales | Outside Sales |
| Lead Generation | Lead Qualification |
| Negotiations | Pipeline Development |
| Prospecting | Salesforce |
| Sales Presentations | Sales Strategy |
| Solution Selling | Strategic Selling |
| Relationship Management | Team Leadership |
| Upselling | |
| Action Verbs | |
|---|---|
| Collaborate | Communicate |
| Deliver | Develop |
| Generate | Lead |
| Leverage | Manage |
| Mentor | Negotiate |
| Retain | Sell |
| Train | Upsell |
Tips for Writing a Better Senior Account Manager Resume
Showcase your leadership experience
Senior account managers are responsible for managing their own client portfolio and ensuring their team achieves group targets. Therefore, hiring managers want to see that you have the ability to provide assertive and motivational leadership. Highlighting any experience you have training and mentoring colleagues can also set you apart from the competition. Backing your experience up with hard data on retention rates, team sizes, or any other impressive figures you have under your belt can help you show off your accomplishments as a leader.
Example #1
Good
Spearheaded the department’s internship plan and devised a comprehensive training and mentoring program, leading to the onboarding of five talented new graduates in 2020.
Bad
Trained and mentored student interns.
Example #2
Good
Supervised and motivated a team of 25 colleagues to exceed 78% of group targets and improve client satisfaction by 65% in the past fiscal year.
Bad
Supervised my team, made sure they met their targets, and provided good customer service.
Quantify your sales ability
Hiring managers will want to see evidence that you can generate impressive sales figures and manage existing client relationships to build brand loyalty. Quantifying your sales experience with statistics gives you the perfect opportunity to showcase any impressive professional achievements that could sway recruiters in your favor.
Example #1
Good
Retained 97% of existing clients in 2020 by nurturing positive relationships and leveraging opportunities to introduce them to new products that added value to their businesses.
Bad
Kept in touch with existing clients and sold them new products whenever possible.
Example #2
Good
Grew client portfolio by an average of 15% each fiscal year, leading to a revenue increase of $450K in 2020.
Bad
Used sales skills to grow client base and increase revenue.
How to Align Your Resume With the Job Description
Many candidates make the mistake of sending out the same generic resume for every vacancy, but senior account manager job descriptions can vary significantly. Tailoring your resume to reflect the key points mentioned in the job description can help demonstrate to a hiring manager that you have the skills and experience to excel in the role. It can also help set your resume apart from other similar applications.
When you’re aligning your resume to a particular role, start by highlighting the key skills and attributes mentioned in the job description. Many descriptions include long lists of desirable qualities, and hiring managers don’t necessarily expect you to possess all of them. However, you should try to demonstrate how you can deliver on as many as possible. You can figure out the company’s non-negotiables by checking what they list first and any factors mentioned more than once.
Example Senior Account Manager Job Description
Excel Healthcare is one of the market leaders in the healthcare information technology solutions sector. We’re looking for an experienced and organized senior account manager to supervise a large team of account managers and leverage upselling opportunities. The successful candidate will be a strong and motivational leader and capable of working collaboratively with multidisciplinary teams.
Responsibilities:
- Develop a deep understanding of existing clients’ needs and identify and capitalize on opportunities to upsell
- Lead initiatives to educate clients on existing and upcoming services
- Nurture and manage client relationships to build brand loyalty and maximize retention
- Analyze sales trends and identify new business opportunities in collaboration with other departmental managers
- Mentor and trainnew and existing staff members and oversee operations to ensure productivity and revenue targets are reached
Qualifications:
- Bachelor’s degree in business administration, marketing, or another relevant field
- 7+ years’ experience as an account manager; experience in the healthcare services industry strongly preferred
- Proficient in Microsoft Office Suite
- Leadership experiencestrongly desired
- Outstanding customer service skills
- Multitasking and prioritization
The job description states that the ideal candidate should possess the following attributes:
- Organization and multitasking
- Leadership
- Upselling
- Mentoring and training
- Healthcare services experience
- Microsoft Office Suite
- Customer service
- Teamwork
- Relationship management
- Client education
Once you’ve established the employer’s priorities by analyzing the job description, you can tailor your resume to match. The following excerpt shows how you can integrate them into your resume:
Senior Account Manager Work Experience Example
Senior Account Manager, MaxiHealth, San Diego, CA
September 2015 – Present
- Supervised and mentored a team of 30 account managers, ensuring strategic task prioritization and exceeding 72% of team goals over three years
- Educated new and existing clients on healthcare products and services to demonstrate their potential, achieving a 96% retention rate
- Built enduring relationships with over 100 major clients and developed an in-depth understanding of their business needs to uncover upselling opportunities
- Collaborated with senior leaders from multiple departments to analyzesales patterns and generate opportunities for new ventures