Sales Associate Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Maria Hernandez
(123)-456-7890
[email protected]
123 Your Street, San Antonio, TX 12345
Profile
Personable and professional sales associate with 2+ years of retail store experience. Extensive knowledge of women’s clothing and fashion and technically proficient with point-of-sale systems. Seeking opportunity to apply enthusiasm for clothing and fashion and exceptional customer service skills to a career with a leading clothing retail company.
Professional Experience
Retail Sales Associate, Rewind, San Antonio, TX
July 2019 – Present
- Assist an average of 50 customers per day
- Exceeded monthly sales goals by 10% for six consecutive months, earning Best Sales Associate in 2020
- Guide customers on purchases based on interests, promotions and other sales
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
- Stock and organize inventory with accuracy and efficiency, completing tasks 10% faster than staff average
- Maintain up-to-date product knowledge and information on brands and product lines
Junior Sales Associate, Rewind, San Antonio, TX
July 2018 – July 2019
- Assisted customers with questions, concerns and purchases
- Performed cross-sells and upsells based on customers’ interests and tastes to drive additional store revenue
- Learned features and specifications of new brands and product lines
- Ensured cleanliness and safety on the sales floor for customers
- Attended weekly sales meetings
Education
High School Diploma
Gloria Anzaldúa High School, September 2014-July 2019
Key Skills
- Bilingual
- Communication skills
- Customer service
- Merchandising
- Problem-solving
Julian VanBuren
(123)-456-7890
[email protected]
123 Your Street, Chicago, IL 12345
Profile
Motivated sales associate with 5+ years of experience in retail environments, working both at Bloomingdales and Yves Saint Laurent. Recognized for the ability to provide outstanding customer service, boosting sales and strengthening brand loyalty. Seeking to transfer my high energy and passion for the retail industry to a leading luxury retailer.
Professional Experience
Sales Associate II, Yves Saint Laurent, Chicago, IL
April 2018 – Present
- Provide exemplary customer service by portraying a gracious, friendly and engaging manner
- Anticipate and promptly respond to client needs, adhering to store service experience standards
- Maintained 98.5% customer service satisfaction score over 12 consecutive months
- Accurately and efficiently process all POS transactions
- Adhere to and apply visual directives, ensuring that store standards are executed daily
- Communicate the brand aesthetic, philosophy and lifestyle to clients
Store Associate, Bloomingdales, Chicago, IL
May 2014 – April 2016
- Achieved 100% of individual and store sales targets for two consecutive years by engaging proactively with customers and marketing new brands and product lines
- Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards and store policies
- Effectively handled all customer requests, ensuring professional and prompt customer service
- Operated point-of-sale systems, processing sales, refunds, exchanges, and distribution of returns to appropriate departments
- Opened store on 25% of shifts, including opening cash drawer and fulfilling a 20-point opening checklist.
Education
Associate of Arts in Business
City Colleges of Chicago, IL, August 2012 – May 2014
Key Skills
- Attention to detail
- Communication skills
- Customer service
- Merchandising
- POS systems
- Time management
Certifications
- Professional Program Certificate in Retail, Olivet Nazarene University, 2016
Joselyn Harden
(123)-456-7890
[email protected]
123 Your Street, Chicago, IL 12345
Profile
Experienced sales associate with 10+ years of professional experience in retail environments, working in furniture, fine jewelry, and health and personal care sectors. Highly effective in building professional relationships with clients to achieve sales goals and maximize profits.
Professional Experience
Store Associate, Steve Quick Jeweler, Chicago, IL
March 2018 – Present
- Continuously surpassed monthly sales targets by 9% for all years and maintained 97.5% positive customer reviews over 12 consecutive months
- Deliver exceptional customer service by portraying an accommodating and engaging attitude, building and maintaining professional relationships with clients
- Maintain knowledge of all types of precious stones and metals and familiarity with designs and trends in fine jewelry
- Prepare estimates, invoices and warranty certificates
- Collect payment and wrap merchandise
- Maintain jewelry displays, checked inventory and performed basic housekeeping
Lead Store Associate, West Elm, Chicago, IL
January 2015 – March 2018
- Assisted an average of 50 customers per day, providing beneficial advice and knowledge on furniture and promoting customer loyalty
- Operated point-of-sale systems, processing sales, refunds, exchanges and distribution of returns to appropriate departments
- Awarded Employee of the Month twice for excellence in achieving customer satisfaction goals as well as individual and store sales goals
- Conducted daily inventory and sales reports with accuracy and efficiency
- Trained 24 new hires on store policies and procedures
Store Associate, Lush Cosmetics, Chicago, IL
May 2012 – January 2015
- Maintained constant presence on the sales floor to address customer needs
- Exceeded sales targets by 5% in first year and by 7% or more in subsequent years
- Demonstrated use of products to customers, consulted with customers on beauty care needs and recommended appropriate products
- Operated point-of-sale systems, processing sales, refunds and exchanges
- Performed daily inventory and sales reports and attended weekly sales meetings
Education
Bachelor of Arts in Business
The University of Illinois at Chicago, IL, August 2006 – May 2010
Key Skills
- Building client relationships
- Customer service
- Interpersonal skills
- Merchandising
- Problem-solving
- Upselling
Certifications
- Professional Program Certificate in Retail, Tacoma College, 2016
Common Key Skills and Action Verbs for Sales Associate Resumes
A common way hiring managers and applicant tracking systems (ATS) identify promising job candidates is by searching for key skills and action verbs in resumes. In fact, an ATS is programmed to scan a resume and evaluate it based on the number of keywords and phrases that match before highlighting it for hiring managers. A resume that doesn’t contain key pieces of information may never even make it into human hands. So, if you want to make it past the ATS and get the attention of hiring managers, you’ll need to include specific keywords on your resume.
| Key Skills & Proficiencies: | |
|---|---|
| Attention to detail | Basic math |
| Bilingual | Building client relationships |
| Communication skills | Customer service |
| Interpersonal skills | Merchandising |
| Multi-tasking | Problem-solving |
| Time management | Team player |
| Retail software | Sales |
| Visual skills | |
| Action Verbs: | |
|---|---|
| Assist | Build |
| Calculate | Collaborate |
| Communicate | Coordinate |
| Execute | Explain |
| Fulfill | Greet |
| Interact | Help |
| Sell | Stock |
| Maintain | Organize |
| Perform | Provide |
| Resolve | Respond |
| Upsell | |
Tips for Writing a Better Sales Associate Resume
Write an eye-catching professional profile
Writing a professional profile that summarizes your experience, achievements and skills is a great way to introduce yourself to hiring managers, and it helps differentiate you from other job candidates as well. Make sure you’re highlighting the most important things and quantifying where possible.
Example #1
Good
Enthusiastic and customer-centric sales associate with 4+ years’ experience in retail environments. Seeking the opportunity to apply my passion for customer service, exceptional interpersonal skills and excellent upselling abilities to a career with an outstanding retail company.
Bad
Enthusiastic sales associate seeking retail position. Skilled in store upkeep tasks and customer service. Extremely dependable worker and not afraid to work long hours.
Example #2
Good
Outgoing and naturally driven sales associate with 2+ years’ experience in the retail industry. Seeking opportunity to deliver positive customer experiences through energetic attitude while exceeding sales goals and driving profitability.
Bad
Friendly sales associate seeking position that will allow me to showcase my people skills. Experience operating cash registers and helping customers locate items.
Quantify your sales associate experience on your resume
Quantifying your sales associate experience gives hiring managers a clearer picture of the scope of your skills and abilities. When writing your resume bullets for professional experience, see if you can include answers to the following questions. For example:
- How many customers did you help per day?
- How much inventory did you stock, replenish, and organize?
- How many sales did you generate?
Example #1
Good
Assisted an average of 50 customers per day and exceeded monthly sales goals by 15% for six consecutive months, earning Best Sales Associate in 2020.
Bad
Assisted many customers and generated additional sales.
Example #2
Good
Stocked and organized inventory with accuracy and efficiency, completing tasks 10% faster compared with sales associate team average.
Bad
Stocked and organized inventory daily.
How to Align Your Resume With the Job Description
Hiring managers often look at hundreds of candidates to find someone who fits their needs. An effective way to capture the attention of a hiring manager and prove you’re a better match than other job seekers is by mirroring the details found in the job description.
Not sure what skills and experiences you should highlight in your resume? Typically, the most important requirements for the position are mentioned first or more than once in the job description. Compare your resume to the company’s job description and make sure it describes the skills and qualifications the hiring manager is seeking. But never lie on a resume. Few applicants meet every qualification sought in a job description. Tailor your resume so that a hiring manager notices the skills you do have.
Example Sales Associate Job Description
XYZ, Inc., is a leading global clothing retail company that designs, manufactures, and sells clothing under five main brands: Bright Republic, Bonjour Amour, Common, 2 People and JAMES. We are looking for an experienced Sales Associate to join our team. The Sales Associate will demonstrate excellent communication skills and thrive in a fast-paced retail environment. They are responsible for demonstrating exceptional customer service by responding promptly and professionally to customer needs, providing in-depth product information and product recommendations, and closing the sale. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation, etc.) and for meeting monthly sales targets.
Responsibilities:
- Greetall customers and associates and assists in a friendly, courteous manner, responding quickly to customer and associate needs
- Deliver the highest level of customer service through effective problem solving
- Maintain a clean and organized sales floor, checkout and fitting room to ensure the store is safe and inviting to customers
- Follow store merchandise processes; unpack, stock, restock and rotate merchandise on shelves and builds merchandise displays
- Operate register and process transactions accurately and efficiently while engaging customers
- Work as a team to help meet the sales goals for the store
- Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters, and replenishing restroom supplies as requested
- Understand loss prevention and merchandise protection standards
- Follows all store policies and procedures
According to the job description, the ideal job applicant should have the following skills and/or experience:
- Communication skills
- Customer service
- Process transactions
- Team oriented
- Sales targets
After identifying the most important keywords in the job description, make sure your resume includes skills and/or experiences that match. Below is an example of how to incorporate them into your resume:
Sales Associate Work Experience Example
Sales Associate, Aritzia, Cleveland, OH
September 2018 – Present
- Performed sales floor work, greeting and assisting customers in a courteous and prompt manner
- Consistently received 98% on customer service feedback surveys by creating a friendly in-store environment
- Operated point-of-sale systems and processed transactions, including cash and credit purchases and returns
- Worked as a team to exceed store sales goals by an average of 10% for six consecutive months