When writing your customer service representative cover letter, focus on how you can keep clients engaged and satisfied with the hiring company’s products or services. Also, emphasize your related skills like conflict resolution, payment processing, or fast problem-solving.

This guide will help you write a cover letter that gets you interviews for your next job as a customer service representative.

Customer Service Representative Cover Letter Templates and Examples

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How To Write a Customer Service Representative Cover Letter

Your customer service representative cover letter should usually have five sections, in this order:

1. Heading

At the top of the page, include:

  • Your name and contact information
  • The date
  • The recipient’s name, title, company, and contact information (when available)

(Note: Feel free to omit this section if you send your letter by email and your contact details are part of your signature.)

Example


Britt Gaines
Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406

January 7, 2024

Amber Louis
Human Resources Manager
Hawthorne Global Aviation Services
(205) 000-1234
[email protected]

2. Salutation

If you can’t find the recipient’s name, use a variation of “Dear Hiring Manager.”

Examples 


Dear Ms. Wingate,

Dear Nordstrom Hiring Manager:

3. “Hook” or introduction

Catch the reader’s attention by citing an achievement from your resume or a key credential the company seeks in applicants.

Example


My 12-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” in 2020. This likely resulted from my diligence in offering outstanding customer support and my consistent work ethic.

4. Body paragraph(s)

Explain why the job or employer interests you. Then, cite a few more of your key achievements or qualifications, possibly using bullet points.

Example


HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. The company also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

  • Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
  • Resolved over 90% of customer issues on average, reducing the manager’s caseload
  • Led a customer service team of 25, with no turnover in the past five years
  • Customer service ratings were 97% during 2020 and 96% the preceding year

5. Closing

Finally, request an interview for the position.

Example


I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Sincerely,

Greg Burgess

Customer Service Representative Cover Letter Tips

1. Show you can support clients and uphold company standards

Start your letter with a clear example of your success in this role. As the title implies, a customer service representative doesn’t only help customers – they also represent a company’s brand or service philosophy. View your own work experience from this perspective, and choose a highlight pertaining to one or both of those objectives. For instance, maybe you earned a near-perfect score on the last client satisfaction survey. Or perhaps you co-developed a training program to help clarify and instill the team’s service values in new hires.

Example 


Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.

2. Explain why you’re drawn to the opportunity

On a separate document or sheet of paper, take 10 minutes to brainstorm why this job or employer interests you. For example, maybe the firm has a reputation for thorough customer care. Or maybe the company is in telecommunications, a sector you’re eager to return to. Also, consider the role’s primary mode(s) of interaction with customers (phone, email, in person, and so on) and how that overlaps with your experience so far.

When you’re done brainstorming, review your notes: Do any stand out as important or persuasive? Take another 10 minutes to brainstorm and elaborate on them. Repeat this process until you have two or three concise sentences that speak to the job opening. By adding these to your cover letter, you can show hiring managers you read their job posting and are responding to it directly.

Example 


As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

3. Highlight your other service skills

Add a short list of bullet points to cover your success in other key customer service areas, like payment processing, account retention, or conflict resolution. With each bullet, show how you applied the skill to drive a positive result. For instance, you could display efficiency by describing how you ranked No. 3 on your team for average email response time.

Example 


My most significant career achievements so far include:

  • Consistently exceeding my individual targets by up to 45% every month
  • Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
  • Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020

Customer Service Representative Text-Only Cover Letter Templates and Examples

  • Entry-Level
  • Mid-Career
  • Senior-Level

Greg Burgess
Customer Service Representative | [email protected] | (123) 456-7891 | 123 My Road, San Francisco, CA 12345

January 8, 2024

Natalia Wingate
Senior Hiring Manager
Nordstrom
(098) 765-4321
[email protected]

Dear Ms. Wingate,

Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

My most significant career achievements so far include:

  • Consistently exceeding my individual targets by up to 45% every month
  • Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
  • Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Sincerely,

Greg Burgess

P.S. I would love to tell you how I achieved a steady five-star customer satisfaction rating for the last three years.

Customer Service Representative Cover Letter Frequently Asked Questions

What traits are useful to highlight in my cover letter? -

Desired qualities in customer service representatives include politeness, professionalism, clear communication, and a steady focus on solutions. Consider which of these traits best describe you, then give an example or two of how you’ve shown them in a work setting.

What’s the most important part of a cover letter? -

Any explanation you give for why the specific job opening or employer interests you. These details distinguish the cover letter from your resume and other application materials and can help you get past applicant tracking systems. They also set the stage for a good interview discussion about how you fit the role and the office’s work culture.

What credentials should I consider noting on my cover letter? -

An associate or bachelor’s degree in related subjects like business, hospitality, public relations, or communications. If you have one or more of these credentials, including them can show hiring managers you have a strong knowledge base toward customer service. Also, if you’re applying to finance jobs, consider mentioning any required state license, or training you have on new regulations.

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Jacob Meade

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Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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