Flight attendants need a well-crafted resume to obtain new opportunities in the aviation industry. Your resume displays your experience and is a powerful tool to showcase your dedication to exceptional customer service. It also highlights special skills like medical training and upholding safety standards. We’ll lead you through the process of creating a flight attendant resume recruiters will notice.
Why this bilingual flight attendant resume example is strong:
This resume emphasizes the candidate’s ability to communicate effectively in both English and French, an essential skill for international flights. Their experience with American Airlines and measurable achievement of a 93% satisfaction rating further strengthens their qualifications. The candidate’s focus on customer service and problem-solving, coupled with FAA and CPR certifications, demonstrates their capability to handle both safety and service responsibilities. For more tips on how to showcase similar strengths, read our guide to resume skills.
Why this corporate cabin attendant resume example is strong:
This resume stands out due to the candidate’s experience in providing high-quality, personalized service to VIP passengers on private jets. The focus on luxury service, with a consistent 90% satisfaction score, is a key highlight. Additionally, their ability to manage both customer needs and safety protocols positions them as a valuable asset for high-end flight services. For more details on tailoring your resume for unique roles like this, learn about resume summary examples.
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Why this flight attendant supervisor resume example is strong:
Leadership skills are the centerpiece of this resume, as the candidate has successfully managed a large team of 120 flight attendants. By developing training programs and achieving high satisfaction ratings, the candidate shows their strength in both operational management and customer service. The specific metrics, such as a 91% satisfaction rate, add measurable impact. Read our guide to listing certifications on your resume to further enhance your resume.
Why this corporate flight attendant resume example is strong:
The resume highlights the candidate’s ability to provide excellent service to corporate clients, demonstrated by a 92% satisfaction score. Their experience managing in-flight catering and amenities for private jets shows they excel at maintaining luxury standards. Additionally, the focus on compliance with safety protocols and certifications in flight safety and CPR enhances their credibility in both service and safety roles. Learn how to list certifications effectively on your resume.
Why this senior flight attendant resume example is strong:
This resume shows significant experience in hospitality and tourism management, with a clear focus on leadership and customer service. The candidate’s ability to drive sales, with a 20% increase in in-flight sales, coupled with a 94% customer satisfaction score, is a key strength. Their bilingual skills in Spanish make them a valuable asset in diverse flight environments. Learn how to align your resume with the job description for better job search outcomes.
Why this cabin server flight attendant resume example is strong:
This resume highlights the candidate’s ability to manage flight operations efficiently while delivering exceptional customer service. Achievements like a 17% increase in sales and a 93% satisfaction score underscore their impact on both service quality and revenue. The inclusion of certifications in flight safety and CPR demonstrates their readiness to handle emergency situations. Explore our guide to listing professional skills on your resume for more insights.
Why this Emirates flight attendant resume example is strong:
The Emirates flight attendant resume demonstrates the candidate’s ability to handle both domestic and international flights while maintaining high customer satisfaction levels (91%). The inclusion of FAA certification and CPR training reinforces the candidate’s competence in safety procedures. The use of metrics, such as a 15% increase in sales, shows measurable impact, making this a well-rounded resume. Learn how to improve your resume format for better results.
A bilingual Flight Attendant with one year of experience at American Airlines as a crew member on both domestic and international flights. A proven track record of interfacing effectively with passengers and identifying opportunities to improve the flight experience.
Key Skills
Customer Service
Communication
Passenger Safety
French (Fluent)
Emergency Evacuation Procedures
Flight Operations
Professional Experience
Flight Attendant, American Airlines, Philadelphia, PA
July 2022 – Present
Deliver high-quality customer service and support to passengers across various ethnicities and cultural backgrounds, communicate with empathy and patience, and provide solutions to passenger issues, resulting in a 93% satisfaction rating
Conduct cabin preparations prior to flight departure and deliver presentations to passengers on safety protocols and flight etiquette
Serve meals to pilots and passengers, provide information on menu items and ingredients, and address in-flight needs
Airline Customer Service Agent, American Airlines, Philadelphia, PA
June 2021 – July 2022
Coordinated with airline teams to ensure appropriate accommodations for passenger needs and resolve issues with compassion and understanding
Managed check-in procedures to verify travel documents and ensured compliance with baggage weight restrictions before boarding
Certifications
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2023
CPR Certified, American Heart Association, 2023
Education
Bachelor of Arts (B.A.) Communication, Temple University, Philadelphia, PA September 2017 – June 2021
Anthony Gentile
(123) 456-7890 [email protected] LinkedIn | Portfolio
San Francisco, CA 12345
Profile
A customer-oriented Flight Attendant with six years of experience and over 3,000 domestic and international flight hours. A proven track record of calming passengers during emergency landings, performing CPR, and ensuring compliance with flight safety protocols.
Professional Experience
Corporate Cabin Attendant, Delta Airlines, San Francisco, CA
October 2020 – Present
Review private jet customer profiles, provide accommodations according to passenger needs, and identify opportunities to enhance the flight experience
Deliver quality service to private and business jets with up to 50 passengers and prepare and serve upscale food and beverages to VIP clients
Provide accommodations for individual needs, and maintain a 90% satisfaction score
Attend regular flight safety tracking for both large and small business jets
Flight Attendant, Delta Airlines, San Francisco, CA
June 2017 – October 2020
Provided exceptional service to passengers on both domestic and international flights and collaborated with flight attendants and pilots during pre-flight briefings to discuss weather conditions, service plans, and safety protocols
Developed and delivered engaging pre-flight safety presentations to passengers and utilized upselling techniques to increase food sales by 15%
Key Skills
Flight Safety
Customer Service
Conflict Resolution
Emergency Medical Care
Italian (Fluent)
Certifications
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2016
CPR Certified, American Heart Association, 2016
Education
Bachelor of Arts (B.A.) Tourism & Hospitality, University of San Francisco, San Francisco, CA | September 2013 – June 2017
Aliya Jackson
(123) 456-7890 [email protected] LinkedIn | Portfolio
New York, NY 12345
Profile
A Flight Attendant Supervisor with 10+ years of experience and 8,000 flight hours, specializing in customer service, passenger safety, and team management. A customer-focused leader with a proven track record of managing 150+ flight attendants.
Professional Experience
Flight Attendant Supervisor, Frontier Airlines, New York, NY
December 2017 – Present
Manage a large team of over 120+ flight attendants, provide training on catering, VIP service, flight procedures, and safety protocols, and establish a forward-thinking work culture centered on accountability and collaboration
Conduct performance evaluations and develop new training programs to enhance service delivery and conflict resolution skills, resulting in a 91% passenger satisfaction average
Create flight attendant schedules, track attendance, and address shift vacancies
Address passenger complaints and serve as liaison between customers and flight crew
Flight Attendant, Frontier Airlines, New York, NY
June 2013 – December 2017
Delivered exceptional service to passengers and crew, provided support during medical emergencies, and ensured compliance with flight safety procedures
Provided training to 10+ new flight attendants on customer service best practices and safety protocols, contributing to a 91% satisfaction rating across the team
Conducted pre-flight inspections, performed in-flight security and exit checks, and coordinated with airport security teams to de-escalate situations
Key Skills
Team Management
Flight Safety
Customer Service
Training & Development
Flight Operations
Certifications
Travel and Tourism Professional (TTP), IATA, 2016
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2013
CPR Certified, American Heart Association, 2013
Education
Bachelor of Arts (B.A.) Tourism & Hospitality, Columbia University, New York, NY | September 2009 – June 2013
A corporate flight attendant with seven years of professional experience and over 2,500 domestic flight hours. A strong history of delivering exceptional service to passengers, maintaining safety compliance, and responding effectively to emergency situations.
Professional Experience
Corporate Flight Attendant American Airlines, Seattle, WA
October 2022 – present
Manage in-flight catering and amenities according to the specific needs and preferences of corporate clients, resulting in a 92% passenger satisfaction score
Ensure readiness of the aircraft cabin, including restocking supplies, maintaining equipment, and reviewing private jet customer profiles
Liaise between flight crew and passengers and identify solutions to customer issues
Corporate Flight Attendant, Delta Airlines, Seattle, WA
June 2017 – October 2022
Delivered high-quality service to diverse passenger populations, provide pre-flight safety presentations, and ensure compliance with safety protocols and regulations
Provided food and beverages to corporate clients in accordance with individual needs and specifications
Successfully maintained passenger satisfaction ratings of 91% to 93% year over year
Key Skills
Flight safety
Communication
Customer service
Team leadership
Conflict resolution
Education
Bachelor of Arts (B.A.) Tourism & Hospitality, University of Washington, Seattle, WA | September 2013 – June 2017
Certifications
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2017
CPR Certified, American Heart Association, 2017
Heather Ramirez
(123) 456-7890 [email protected] LinkedIn | Portfolio
San Diego, CA 12345
Profile
A multilingual senior flight attendant with eight years of experience in hospitality and tourism management. A proven track record of identifying opportunities to enhance the passenger experience and drive in-flight sales.
Professional Experience
Senior Flight Attendant, Frontier Airlines, San Diego, CA
November 2019 – present
Oversee passenger boarding and evacuation procedures, de-escalate conflicts with unruly passengers, and deliver reassurance and support during emergency situations
Deliver pre-flight safety briefings to passengers and ensure compliance with Federal Aviation Regulations (FAR)
Achieve a customer satisfaction rating of 94% and exceed in-flight sales targets by 20%
Senior Flight Attendant, American Airlines, San Diego, CA
June 2016 – November 2019
Managed two flight attendants and ensured the delivery of quality customer service to 40+ passengers on domestic and international flights, resulting in a 92% satisfaction score
Ensured the safety and comfort of passengers, including providing demonstrations of safety procedures, serving meals and beverages, and administering first aid
Key Skills
Customer service
FAR
Hospitality and tourism management
Conflict resolution
Spanish (fluent)
Education
Bachelor of Arts (B.A.) Tourism & Hospitality, University of San Diego, San Diego, CA | September 2012 – June 2016
Certifications
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2016
A cabin server and flight attendant with five years of experience specializing in customer service, flight safety, and conflict resolution techniques. A proven track record of supporting passengers, managing emergency situations, and achieving satisfaction scores of over 93%.
Professional Experience
Cabin Server & Flight Attendant, Delta Airlines, Nashville, TN
February 2020 – present
Ensure the comfort and satisfaction of passengers by providing excellent customer service, including serving meals, drinks, and other amenities
Identify solutions to customer issues and provide support to passengers throughout all phases of the flight, including helping with luggage and answering flight questions
Perform comprehensive pre-flight safety demonstrations, including proper usage of seat belts, oxygen masks, and emergency exits
Cabin Server & Flight Attendant, American Airlines, Nashville, TN
June 2019 – February 2020
Provided outstanding customer service to passengers throughout the duration of the flight and identified opportunities to increase in-flight sales by 17%
Ensured patient safety during domestic and international flights and managed stressful situations, including medical emergencies, turbulence, and flight delays
Key Skills
Flight safety
Upselling techniques
Communication
Customer service
Operations management
Education
Bachelor of Arts (B.A.) Tourism & Hospitality, University of Tennessee, Nashville, TN | September 2015 – June 2019
Certifications
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2019
CPR Certified, American Heart Association, 2019
Jessica Lang
(123) 456-7890 [email protected] LinkedIn | Portfolio
Los Angeles, CA 12345
Profile
A dynamic flight attendant with four years of experience and over 1,500 domestic and international flight hours. A strong history of interfacing effectively with flight crews and diverse passenger populations. Adept at driving in-flight sales and customer satisfaction.
Professional Experience
Flight Attendant, Emirates Airline, Los Angeles, CA
March 2021 – present
Provide exceptional service to a wide range of passengers during international and domestic flights, communicate effectively to resolve conflicts and ensure passenger satisfaction, and liaise effectively with flight crews and pilots
Perform cabin maintenance and preparations, ensure optimal inventory levels, restock items, and drive in-flight sales using upselling techniques
Deliver pre-flight safety presentations and ensure compliance with FAR
Flight Attendant, Emirates Airline, Boston, MA
June 2020 – March 2021
Supported over 55 passengers throughout the duration of the flight, served food and beverages, provided amenities, and maintained the comfort and safety of passengers, contributing to a 91% satisfaction rating on exit surveys
Ensured compliance with luggage storage and carry-on protocols during boarding and provided pre-flight safety demonstrations
Key Skills
Communication
Conflict resolution
Customer service
FAR
Flight safety
Education
Bachelor of Arts (B.A.) Tourism & Hospitality, University of California, Los Angeles, CA | September 2016 – June 2020
Certifications
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2020
CPR Certifiedv, American Heart Association, 2020
Selena Ramirez
(123) 456-7890 [email protected] LinkedIn | Portfolio
123 Santa Maria, San Francisco, CA 12345
Profile
An Airline Customer Service Agent with four years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.
Professional Experience
Airline Customer Service Agent, Frontier Airlines, San Francisco, CA
September 2019 – Present
Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations
Airline Customer Service Agent, JetBlue Airlines, San Francisco, CA
May 2018 – September 2019
Coordinated with airline customer service agents in a collaborative team environment and provided support to colleagues to resolve customer challenges and issues
Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
Education
Bachelor of Arts (B.A.) Communication, University of San Francisco, San Francisco, CA | September 2015 – May 2019
Key Skills
Airline Customer Service
Aviation Security
Boarding Procedures
Team Collaboration
Safety Regulations
How To Write a Flight Attendant Resume
1. Write a dynamic profile summarizing your flight attendant qualifications
Make a strong first impression by writing an impactful resume profile. Be concise and engaging, capturing your unique blend of skills and experiences in two to three sentences. Tailor your profile to each flight attendant position using keywords from the job description. Customization is key, so highlight relevant certifications, language fluency, and specific expertise, such as in-flight medical training. Focus on demonstrating your passion for providing an unparalleled passenger experience and your commitment to maintaining the highest safety standards. This paragraph sets the stage for the rest of your resume, enticing recruiters to dive deeper into your qualifications.
Senior-Level Profile Example
A flight attendant supervisor with over 10 years of experience and 8,000 flight hours, specializing in customer service, passenger safety, and team management. A customer-focused leader with a proven track record of managing over 150 flight attendants.
Entry-Level Profile Example
A bilingual flight attendant with one year of experience at American Airlines as a crew member on both domestic and international flights. A proven track record of interfacing effectively with passengers and identifying opportunities to improve the flight experience.
2. Create a powerful list of your flight attendant experiences
As you construct your professional experience section, feature accomplishments demonstrating your value as a flight attendant. Quantify your experiences wherever possible, emphasizing the number of passengers served, flights managed, or outstanding customer feedback received. These results highlight your impact and show potential employers that you possess the skills they seek.
Add a dynamic element to your experience by starting each bullet point with an action verb to convey a sense of proactivity and drive. This section is your opportunity to paint a vivid picture of your expertise, professionalism, and ability to achieve results through excellent service in the skies.
Senior-Level Professional Experience Example
Flight Attendant Supervisor, Frontier Airlines, New York, NY December 2017 – present
Manage a large team of over 120 flight attendants, provide training on catering, VIP service, flight procedures, and safety protocols, and establish a forward-thinking work culture centered on accountability and collaboration
Conduct performance evaluations and develop new training programs to enhance service delivery and conflict resolution skills, resulting in a 91% passenger satisfaction average
Create flight attendant schedules, track attendance, and address shift vacancies
Address passenger complaints and serve as liaison between customers and flight crew
Entry-Level Professional Experience Example
Flight Attendant, American Airlines, Philadelphia, PA July 2022 – present
Deliver high-quality customer service and support to passengers across various ethnicities and cultural backgrounds, communicate with empathy and patience, and provide solutions to passenger issues, resulting in a 93% satisfaction rating
Conduct cabin preparations prior to flight departure and deliver presentations to passengers on safety protocols and flight etiquette
Serve meals to pilots and passengers, provide information on menu items and ingredients, and address in-flight needs
3. Include flight attendant-related education and certifications
When crafting your flight attendant resume, it’s essential to highlight pertinent education, coursework, and certifications. In your education section, begin with your highest earned degree. Relevant degrees may include those in hospitality, tourism, or other related fields. List the degree name, institution name, location, and completion date.
If applicable, create a separate section specifically for certifications. List those such as CPR and First Aid, aviation safety training, language proficiency, or any additional specialized courses you’ve completed. Again, give the certification name, issuing organization, and date obtained.
Education
Template
[Degree Name]
[School Name], [City, State Abbreviation] [Dates Enrolled]
Example
Bachelor of Arts (B.A.) Tourism & Hospitality
Columbia University, New York, NY September 2009 – June 2013
Flight Attendant Certificate of Demonstrated Proficiency, FAA, 2013
4. List key flight attendant skills and proficiencies
Including relevant professional skills is a great way to give hiring managers a clear understanding of your qualifications. When listing skills, emphasize those directly related to the position you’re applying for. Demonstrating a solid and suitable skill set will undoubtedly capture the attention of hiring managers. The list below will give you a good idea of the skills you may want to include on your flight attendant resume:
Key Skills and Proficiencies
Airport codes
Airport operations
Baggage procedures
Communication
Conflict resolution
CPR/AED
Customer service
De-escalation techniques
Emergency evacuation procedures
Emergency medical care
Federal Aviation Administration (FAA) regulations
First Aid certified
Flight operations
Flight safety
Food safety regulations
Food service
Foreign language
Passenger relations
Passenger safety
Plane evacuation
How To Pick the Best Flight Attendant Resume Template
The best resume template for flight attendants has a clean and organized design. It should present your information professionally and look visually appealing. Select a template that prioritizes your most relevant professional accomplishments and key skills. Be sure it allows for bullet points and short paragraphs to make your achievements easy to read and understand. Remember to maintain a balance between creativity and professionalism, so avoid fancy designs and decorative fonts. Choosing the right template for the job will leave a lasting impression on potential employers.
Frequently Asked Questions: Flight Attendant Resume Examples and Advice
What are common action verbs for flight attendant resumes?-
We understand that writing the professional experience section of a resume can be tricky, especially when it comes to finding the right words to describe your work as a flight attendant. To help you break through this barrier, we curated a list of common action verbs to convey your responsibilities. These powerful verbs allow you to better articulate your duties and achievements. Consider using these words in your flight attendant resume:
Action Verbs
Administered
Assessed
Assisted
Collaborated
Communicated
Conducted
Coordinated
Delivered
Directed
Enhanced
Ensured
Evaluated
Executed
Identified
Implemented
Improved
Led
Managed
Oversaw
Performed
How do you align your resume with a job description?-
Between 2021 and 2031, the Bureau of Labor Statistics projects that job growth for flight attendants will increase by an impressive 21%. This jump will add more than 22,000 new jobs over the next decade. As applicants flood the market to meet this demand, you'll need a resume that stands out above the rest. Especially if you have a specific flight attendant job opening in mind, it's highly recommended you tailor your resume accordingly.
Carefully analyze the requirements and responsibilities outlined in the job posting. Incorporate relevant keywords and phrases into your resume, showcasing how your skills and experiences align with the employer's needs.
What is the best flight attendant resume format?-
The usual resume format for flight attendants is chronological. This layout highlights your work experience in reverse chronological order, showcasing your career progression and longevity in the industry. It allows hiring managers to easily see your relevant experience and assess your tenure with previous airlines or companies.
However, a combination format may be beneficial if you have employment gaps or are transitioning from a different field to the flight attendant role. This format combines the chronological and functional formats, emphasizing both skills and work history. A well-designed resume will enhance your job search by appropriately presenting your qualifications and capturing the attention of hiring managers.
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A well-written cover letter significantly boosts your chances of securing an interview. The secret to crafting a compelling cover letter is customizing it for the specific organization you're applying to. Our cover letter guide provides valuable insights on how to create an impactful cover letter tailored to your industry. Explore both our customer service representative and bartender cover letter guides for relevant examples in related fields.
Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).
