General Manager Resume Examples
Years of Experience
- #1
- #2
- #3
Larry Johnson
(123) 456-7890
[email protected]
123 Your Street, Cincinnati, OH 12345
Profile
A General Manager with seven years of operations management experience within the retail industry, specializing in staff development, sales forecasting, and organizational leadership. A proven track record of building and managing diverse high-performance teams. Adept at identifying process improvement opportunities to enhance operational efficiency.
Professional Experience
General Manager, BestBuy, Cincinnati, OH
July 2017 – Present
- Manage all aspects of store operations for an electronics retail business, oversee P&L valued at $30M, conduct inventory forecasting, and lead initiatives to improve customer service, resulting in a 30% increase in online survey scores
- Build, recruit, and lead a team of 50+ personnel, including department managers, cashiers, custodians, sales representatives, and technical support specialists
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
- Oversaw monthly inventory of electronics products valued at $5M and conduct forecasting to optimize stock levels based on sales projections
General Manager, Kohl’s, Cincinnati, OH
May 2014 – July 2017
- Oversaw operations for a retail store with $10M in P&L, coordinated staffing, managed inventory levels, and ensured compliance with customer service best practices
- Managed a team of 40 retail staff, led all aspects of the hiring process, and developed incentives to improve sales for Kohl’s credit cards by 25%
Education
Bachelor of Science (B.S.) Business Administration
University Of Cincinnati, Cincinnati, OH, September 2010 – May 2014
Key Skills
- Operations Management
- Staff Development
- Workflow Coordination
- Process Improvement
- Cross-Functional Leadership
Alyssa Brown
(123) 456-7890
[email protected]
123 Your Street, Philadelphia, PA 12345
Profile
A General Manager with eight years of experience within the restaurant industry, specializing in operations management, logistics, vendor management, and P&L. A strong history of developing innovative business strategies to improve gross margins. Adept at recruiting, training, and building teams to deliver an unparalleled dining experience.
Professional Experience
General Manager, Fogo de Chão, Philadelphia, PA
July 2017 – Present
- Oversee operations for a high-end Brazilian steakhouse, manage P&L valued at over $15M, and identify opportunities to enhance workflows and operational efficiency
- Manage 30 servers, hostesses, and sou chefs, and lead efforts to improve communication between front of the house and back of the house during high volume periods
- Develop new procedures to improve inventory management and forecasting, which has reduced waste by 15%
- Coordinate with corporate leadership to implement Covid-19 safety protocols, including rapid testing and mask mandates
General Manager, Gentile Italian Cuisine, Philadelphia, PA
May 2014 – July 2017
- Managed all aspects of daily operations for an upscale Italian restaurant and led initiatives to improve marketing outreach on social media and within the local community, which increased annual revenue from $2M to $2.8M over three years
- Conducted negotiations with vendors to secure optimal pricing for food products and ingredients, which reduced costs by 15%
Education
Bachelor of Science (B.S.) Business Administration
Temple University, Philadelphia, PA September 2010 – May 2014
Key Skills
- Team Management
- Operational Excellence
- Restaurant Management
- Customer Service
- Vendor Management
Jared Jackson
(123) 456-7890
[email protected]
123 Your Street, Seattle, WA 12345
Profile
A General Manager with 10+ years of experience within the hospitality industry, specializing in budget management, team leadership, strategic planning, and continuous improvement. A proven track record of spearheading change management initiatives to revamp hotel operations and drive operational excellence.
Professional Experience
General Manager, Four Seasons Hotel, Seattle, WA
September 2016 – Present
- Oversee day to day operations and functions for a high-end hotel generating $10M in gross annual revenue, including staffing, vendor management, and guest relations
- Lead a team of 100+ personnel, coordinate workflows, and identified operational enhancements to reduce overhead costs by 35%
- Manage the development and implementation of new safety protocols during COVID-19 in alignment with CDC guidelines
General Manager, Hilton Hotel, Seattle, WA
May 2011 – September 2016
- Led a diverse team of 80+ hospitality staff to execute daily operations for a leading hotel, which included managing a $7M operating budget
- Spearhead change management and training initiatives to improve customer service and enhance the guest experience, resulting in a 20% increase in client satisfaction scores
Education
Bachelor of Science (B.S.) Business Administration
Seattle University, Seattle, WA September 2007 – May 2011
Key Skills
- Hotel Management
- Team Leadership
- Process Improvement
- Change Management
- Client Relations
Common Key Skills and Action Verbs for General Manager Resumes
You need to include a combination of action verbs and key skills from the job description to meet the requirements of Applicant Tracking Systems. It’s important to highlight the key skills and appropriate action verbs that hiring managers and Applicant Tracking Systems (ATS) look out for to identify potential job candidates. An ATS scans your resume and evaluates it based on the number of keywords and phrases that match before highlighting it for hiring managers. So, the more keywords you include on your resume, the higher the chances a hiring manager will see it to bring you in for an interview.
| Key Skills and Proficiencies | |
|---|---|
| Budget Management | Business Development |
| Business Strategy | Change Management |
| Client Relations | Continuous Improvement |
| Cross-Functional Leadership | Customer Service |
| Hospitality | Human Resources (HR) |
| Inventory Management | Negotiations |
| Operational Excellence | Operations Management |
| Process Improvement | Profit and Loss (P&L) |
| Project Management | Team Leadership |
| Team Management | Recruiting |
| Restaurant Management | Retail Management |
| Staff Development | Strategic Planning |
| Supply Chain Management | Vendor Management |
| Action Verbs | |
|---|---|
| Analyzed | Built |
| Coordinated | Collaborated |
| Created | Developed |
| Drove | Enhanced |
| Evaluated | Executed |
| Identified | Implemented |
| Improved | Led |
| Managed | Negotiated |
| Oversaw | Planned |
| Resolved | Supported |
Tips for Writing a Better General Manager Resume
Quantify your management experience
You want to include hard numbers, monetary figures, and metrics to showcase the impact of your professional achievements. The key to grabbing the employer’s attention is providing context and detail for your accomplishments. Detailing your job responsibilities and duties to the reader won’t be enough to differentiate you from the field of applicants. Focus on crafting bullet points that encapsulate the full breadth of your managerial experience. Below, you’ll find some examples to help you quantify your career achievements on your resume.
Example #1
Good
- Led the implementation of a new HR management system to optimize staffing coverage and scheduling based on business volume and forecasts, which reduced labor costs by 10%
Bad
- Acquired a new software to help better identify staffing needs for the business based on volume, which helped to reduce costs
Example #2
Good
- Developed strategies to drive business development and improve gross margins, led the vendor selection process, and performed contract negotiations, which reduced materials costs by up to $200K per year
Bad
- Communicated with vendors, developed strategies, and performed negotiations to reduce costs for the company
Feature your leadership abilities
Leadership skills are essential for success as a general manager. Employers want to see tangible examples from your career that demonstrate your managerial expertise. Focus on drawing attention to your ability to create strong work cultures and develop teams rather than simply detailing generic job responsibilities. Companies value managers with a background in driving diversity, equity, and inclusion (DEI), so you’ll want to include relevant experience in this area as well. Below, you’ll find examples to aid you in featuring your leadership abilities on your resume.
Example #1
Good
- Managed a team of 40+ sales associates, department managers, and retail staff, developed an inclusive work culture centered on diversity, equity, and inclusion, and led initiatives to improve employee engagement, which reduced turnover rates by 30%
Bad
- Led a large team of retail personnel, defined the work culture, and kept team members happy to reduce turnover
Example #2
Good
- Implemented a leadership training program to drive the professional development and growth of team members, which resulted in promotions into leadership roles for five direct reports
Bad
- Created a training program to help team members learn valuable skills which helped them grow as professionals
How to Align Your Resume With the Job Description
Tailoring your resume to specific job descriptions is the surest way to generate traction in the job market. You want to implement keywords and skill sets directly from the posting into your document. Not only will this ensure that you meet the requirements of Applicant Tracking Systems (ATS), you’ll also be making a strong case to hiring managers that you’re the ideal candidate for the position.
When determining what key terms to prioritize on your resume, you should carefully evaluate the order in which the keywords appear on the job description. Employers highly value qualifications mentioned early in the posting. Feature these qualifications in your skills section or work history. If you notice that a keyword is mentioned more than once, you should prioritize integrating it directly into your professional profile. Below, you’ll find an example to help you align your resume with the job description.
General Manager Job Description Example
XYZ, Inc. is a leading electronics retail brand named one of Boston’s best places to work. We’re seeking a general manager with expertise in operations management and cross-functional leadership to oversee a new store location. We value candidates that excel in facilitating diversity, equity, and inclusion (DEI) within the workplace.
Responsibilities:
- Oversee recruiting, human resources (HR) functions, and staff development for the opening of a new store location in a high traffic area
- Lead process improvement initiatives to refine standard operating procedures (SOPs) and reduce overhead costs for the company
- Manage a diverse team, drive employee engagement, and ensure compliance with customer service standards
Qualifications:
- Bachelor’s degree in business administration preferred
- 5-6 years of operations management experience within the retail industry
- Strong team leadership and budget management skills
- Expertise in profit and loss (P&L) and inventory management
According to the job description, the ideal job applicant should have the following qualities and/or experience:
- General Manager
- Operations Management
- Cross-Functional
- Recruiting
- Human Resources (HR)
- Diversity, Equity, and Inclusion (DEI)
- Staff Development
- Process Improvement
- Standard Operating Procedures (SOPs)
- Employee Engagement
- Customer Service
- Team Leadership
- Profit and Loss (P&L)
- Inventory Management
- Budget Management
Next, take what you highlighted from the job description and include your experience and skills that match. Below is an example of how to incorporate them in your resume to your advantage:
General Manager Work Experience Example
Profile
A General Manager with six years of experience specializing in operations management, human resources (HR), profit and loss (P&L), and process improvement. A strong history of facilitating diversity, equity, and inclusion (DEI) and driving employee engagement to build a high-performance work culture.
General Manager
Walmart, October 2016 – Present
- Manage a team of 45+ retail personnel and implement training initiatives to facilitate staff development and enhance team performance, resulting in a 15% increase in customer service survey ratings
- Develop standard operating procedures (SOPs), oversee inventory management and budget management activities, and lead recruiting initiatives
Key Skills
- Operations Management
- Cross-Functional Collaboration
- Team Leadership
- Human Resources (HR)
- Process Improvement
