General Manager Resume Examples of 2022

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Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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According to the Bureau of Labor Statistics, the median annual salary for general managers was $125,740 in 2020. The compensation for these types of positions is very lucrative, so you’ll likely encounter strong competition as you begin your job search. Crafting an accomplishment-driven resume that highlights your managerial and process improvement skills will help to differentiate you from other applicants. Focus on your career achievements and avoid detailing generic job responsibilities. Below, you’ll find three examples to help you craft your general manager resume.

Downloadable Resume Examples

Example #1
General-Manager_Example-1.pdf

Example #1

Example #2
General-Manager_Example-2.pdf

Example #2

Example #3
General-Manager_Example-3.pdf

Example #3

General Manager Resume Examples

Years of Experience
  • Example #1 #1
  • Example #2 #2
  • Example #3 #3

Larry Johnson
(123) 456-7890
[email protected]
123 Your Street, Cincinnati, OH 12345

Profile

A General Manager with seven years of operations management experience within the retail industry, specializing in staff development, sales forecasting, and organizational leadership. A proven track record of building and managing diverse high-performance teams. Adept at identifying process improvement opportunities to enhance operational efficiency.

Professional Experience

General Manager, BestBuy, Cincinnati, OH
July 2017 – Present

  • Manage all aspects of store operations for an electronics retail business, oversee P&L valued at $30M, conduct inventory forecasting, and lead initiatives to improve customer service, resulting in a 30% increase in online survey scores
  • Build, recruit, and lead a team of 50+ personnel, including department managers, cashiers, custodians, sales representatives, and technical support specialists
  • Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
  • Oversaw monthly inventory of electronics products valued at $5M and conduct forecasting to optimize stock levels based on sales projections

General Manager, Kohl’s, Cincinnati, OH
May 2014 – July 2017

  • Oversaw operations for a retail store with $10M in P&L, coordinated staffing, managed inventory levels, and ensured compliance with customer service best practices
  • Managed a team of 40 retail staff, led all aspects of the hiring process, and developed incentives to improve sales for Kohl’s credit cards by 25%

Education

Bachelor of Science (B.S.) Business Administration
University Of Cincinnati, Cincinnati, OH, September 2010 – May 2014

Key Skills

  • Operations Management
  • Staff Development
  • Workflow Coordination
  • Process Improvement
  • Cross-Functional Leadership

Alyssa Brown
(123) 456-7890
[email protected]
123 Your Street, Philadelphia, PA 12345

Profile

A General Manager with eight years of experience within the restaurant industry, specializing in operations management, logistics, vendor management, and P&L. A strong history of developing innovative business strategies to improve gross margins. Adept at recruiting, training, and building teams to deliver an unparalleled dining experience.

Professional Experience

General Manager, Fogo de Chão, Philadelphia, PA
July 2017 – Present

  • Oversee operations for a high-end Brazilian steakhouse, manage P&L valued at over $15M, and identify opportunities to enhance workflows and operational efficiency
  • Manage 30 servers, hostesses, and sou chefs, and lead efforts to improve communication between front of the house and back of the house during high volume periods
  • Develop new procedures to improve inventory management and forecasting, which has reduced waste by 15%
  • Coordinate with corporate leadership to implement Covid-19 safety protocols, including rapid testing and mask mandates

General Manager, Gentile Italian Cuisine, Philadelphia, PA
May 2014 – July 2017

  • Managed all aspects of daily operations for an upscale Italian restaurant and led initiatives to improve marketing outreach on social media and within the local community, which increased annual revenue from $2M to $2.8M over three years
  • Conducted negotiations with vendors to secure optimal pricing for food products and ingredients, which reduced costs by 15%

Education

Bachelor of Science (B.S.) Business Administration
Temple University, Philadelphia, PA September 2010 – May 2014

Key Skills

  • Team Management
  • Operational Excellence
  • Restaurant Management
  • Customer Service
  • Vendor Management

Jared Jackson
(123) 456-7890
[email protected]
123 Your Street, Seattle, WA 12345

Profile

A General Manager with 10+ years of experience within the hospitality industry, specializing in budget management, team leadership, strategic planning, and continuous improvement. A proven track record of spearheading change management initiatives to revamp hotel operations and drive operational excellence.

Professional Experience

General Manager, Four Seasons Hotel, Seattle, WA
September 2016 – Present

  • Oversee day to day operations and functions for a high-end hotel generating $10M in gross annual revenue, including staffing, vendor management, and guest relations
  • Lead a team of 100+ personnel, coordinate workflows, and identified operational enhancements to reduce overhead costs by 35%
  • Manage the development and implementation of new safety protocols during COVID-19 in alignment with CDC guidelines

General Manager, Hilton Hotel, Seattle, WA
May 2011 – September 2016

  • Led a diverse team of 80+ hospitality staff to execute daily operations for a leading hotel, which included managing a $7M operating budget
  • Spearhead change management and training initiatives to improve customer service and enhance the guest experience, resulting in a 20% increase in client satisfaction scores

Education

Bachelor of Science (B.S.) Business Administration
Seattle University, Seattle, WA September 2007 – May 2011

Key Skills

  • Hotel Management
  • Team Leadership
  • Process Improvement
  • Change Management
  • Client Relations

Common Key Skills and Action Verbs for General Manager Resumes

You need to include a combination of action verbs and key skills from the job description to meet the requirements of Applicant Tracking Systems. It’s important to highlight the key skills and appropriate action verbs that hiring managers and Applicant Tracking Systems (ATS) look out for to identify potential job candidates. An ATS scans your resume and evaluates it based on the number of keywords and phrases that match before highlighting it for hiring managers. So, the more keywords you include on your resume, the higher the chances a hiring manager will see it to bring you in for an interview.

Key Skills and Proficiencies
Budget Management Business Development
Business Strategy Change Management
Client Relations Continuous Improvement
Cross-Functional Leadership Customer Service
Hospitality Human Resources (HR)
Inventory Management Negotiations
Operational Excellence Operations Management
Process Improvement Profit and Loss (P&L)
Project Management Team Leadership
Team Management Recruiting
Restaurant Management Retail Management
Staff Development Strategic Planning
Supply Chain Management Vendor Management
Action Verbs
Analyzed Built
Coordinated Collaborated
Created Developed
Drove Enhanced
Evaluated Executed
Identified Implemented
Improved Led
Managed Negotiated
Oversaw Planned
Resolved Supported

Tips for Writing a Better General Manager Resume

Quantify your management experience

You want to include hard numbers, monetary figures, and metrics to showcase the impact of your professional achievements. The key to grabbing the employer’s attention is providing context and detail for your accomplishments. Detailing your job responsibilities and duties to the reader won’t be enough to differentiate you from the field of applicants. Focus on crafting bullet points that encapsulate the full breadth of your managerial experience. Below, you’ll find some examples to help you quantify your career achievements on your resume.

Example #1

Good


  • Led the implementation of a new HR management system to optimize staffing coverage and scheduling based on business volume and forecasts, which reduced labor costs by 10%

Bad


  • Acquired a new software to help better identify staffing needs for the business based on volume, which helped to reduce costs

Example #2

Good


  • Developed strategies to drive business development and improve gross margins, led the vendor selection process, and performed contract negotiations, which reduced materials costs by up to $200K per year

Bad


  • Communicated with vendors, developed strategies, and performed negotiations to reduce costs for the company

Feature your leadership abilities

Leadership skills are essential for success as a general manager. Employers want to see tangible examples from your career that demonstrate your managerial expertise. Focus on drawing attention to your ability to create strong work cultures and develop teams rather than simply detailing generic job responsibilities. Companies value managers with a background in driving diversity, equity, and inclusion (DEI), so you’ll want to include relevant experience in this area as well. Below, you’ll find examples to aid you in featuring your leadership abilities on your resume.

Example #1

Good


  • Managed a team of 40+ sales associates, department managers, and retail staff, developed an inclusive work culture centered on diversity, equity, and inclusion, and led initiatives to improve employee engagement, which reduced turnover rates by 30%

Bad


  • Led a large team of retail personnel, defined the work culture, and kept team members happy to reduce turnover

Example #2

Good


  • Implemented a leadership training program to drive the professional development and growth of team members, which resulted in promotions into leadership roles for five direct reports

Bad


  • Created a training program to help team members learn valuable skills which helped them grow as professionals

How to Align Your Resume With the Job Description

Tailoring your resume to specific job descriptions is the surest way to generate traction in the job market. You want to implement keywords and skill sets directly from the posting into your document. Not only will this ensure that you meet the requirements of Applicant Tracking Systems (ATS), you’ll also be making a strong case to hiring managers that you’re the ideal candidate for the position.

When determining what key terms to prioritize on your resume, you should carefully evaluate the order in which the keywords appear on the job description. Employers highly value qualifications mentioned early in the posting. Feature these qualifications in your skills section or work history. If you notice that a keyword is mentioned more than once, you should prioritize integrating it directly into your professional profile. Below, you’ll find an example to help you align your resume with the job description.

General Manager Job Description Example


XYZ, Inc. is a leading electronics retail brand named one of Boston’s best places to work. We’re seeking a general manager with expertise in operations management and cross-functional leadership to oversee a new store location. We value candidates that excel in facilitating diversity, equity, and inclusion (DEI) within the workplace.

Responsibilities:

  • Oversee recruiting, human resources (HR) functions, and staff development for the opening of a new store location in a high traffic area
  • Lead process improvement initiatives to refine standard operating procedures (SOPs) and reduce overhead costs for the company
  • Manage a diverse team, drive employee engagement, and ensure compliance with customer service standards

Qualifications:

  • Bachelor’s degree in business administration preferred
  • 5-6 years of operations management experience within the retail industry
  • Strong team leadership and budget management skills
  • Expertise in profit and loss (P&L) and inventory management

According to the job description, the ideal job applicant should have the following qualities and/or experience:

  • General Manager
  • Operations Management
  • Cross-Functional
  • Recruiting
  • Human Resources (HR)
  • Diversity, Equity, and Inclusion (DEI)
  • Staff Development
  • Process Improvement
  • Standard Operating Procedures (SOPs)
  • Employee Engagement
  • Customer Service
  • Team Leadership
  • Profit and Loss (P&L)
  • Inventory Management
  • Budget Management

Next, take what you highlighted from the job description and include your experience and skills that match. Below is an example of how to incorporate them in your resume to your advantage:

General Manager Work Experience Example


Profile

 

A General Manager with six years of experience specializing in operations management, human resources (HR), profit and loss (P&L), and process improvement. A strong history of facilitating diversity, equity, and inclusion (DEI) and driving employee engagement to build a high-performance work culture.

General Manager

Walmart, October 2016 – Present

  • Manage a team of 45+ retail personnel and implement training initiatives to facilitate staff development and enhance team performance, resulting in a 15% increase in customer service survey ratings
  • Develop standard operating procedures (SOPs), oversee inventory management and budget management activities, and lead recruiting initiatives

 

Key Skills

  • Operations Management
  • Cross-Functional Collaboration
  • Team Leadership
  • Human Resources (HR)
  • Process Improvement