Desktop Support Resume Examples

Desktop support professionals combine deep technology knowledge with effective communication and a customer service focus. The role has so many dimensions that it can be hard to wrap your head around writing a clear or focused resume.

The following guide provides examples and advice about:

  • •   Organizing your work history on the page
  • •   Choosing the right skills and verbs for your resume
  • •   Aligning your resume with a job posting that interests you

Downloadable Resume Examples

Example #1
Desktop-Support_Example-1.pdf

Example #1

Example #2
Desktop-Support_Example-2.pdf

Example #2

Example #3
Desktop-Support_Example-3.pdf

Example #3

Desktop Support Text-Only Resume Examples

Years of Experience
  • Example #1 #1
  • Example #2 #2
  • Example #3 #3

Melissa Anderson
(123) 456-7890
[email protected]
123 Pine Brook Dr, Miami, FL 12345

Profile

Service-oriented Desktop Support Technician with 6+ years of experience. Combine deep technology knowledge with strong communication skills to provide high-quality support and solutions. Expertly balance multiple priorities, and quickly isolate and solve users’ technical problems in a fast-paced environment. Equally effective and comfortable on the latest Windows and Mac operating systems.

Professional Experience

Desktop Support Specialist, ABC Tech, Miami, FL
2019 to Present

  • Address and resolve various computer hardware and software issues for employees in 20 office locations
  • Coordinate prompt emergency responses to prevent loss of any key corporate data
  • Drafted new step-by-step technical instructions for several of the company’s most-used software programs

Desktop Support Manager, DEF Technology, Miami, FL
2016 to 2019

  • Handled employee requests for help with technical issues on Mac and Windows desktops and applications
  • Helped train and support newly hired help desk personnel
  • Ensured utmost security of proprietary or password-protected data

Education & Professional Development

Bachelor of Science (BS) – Information Technology
University of Florida, Gainesville, FL, 2016

CompTIA A+ Certification, 2016

Key Skills

  • Active Directory (AD)
  • Complex Problem-Solving
  • Computer Hardware & Software
  • Cross-Functional Collaboration
  • Desktop & Application Support
  • Information Security
  • Information Technology (IT)
  • Internal Customer Service
  • Mac OS
  • New Hire Training
  • ServiceNow
  • Task Prioritization
  • Windows 10

Meera Patel
(123) 456-7890
[email protected]
123 W Adams Ave, Detroit, MI 12345

Profile

Dedicated Desktop Support Technician with 5+ years of experience. Focused on streamlining procedures to help continually raise IT team performance. An enthusiastic collaborator who builds productive relationships with diverse team members.

Professional Experience

Desktop Support Specialist, GHI Technologies, Detroit, MI
2020 to Present

  • Focus on creating, updating, and removing user accounts for a large-scale operation
  • Boosted information security by formalizing and standardizing various data backup procedures

Desktop Support Manager, KLM Technologies, Inc., Detroit, MI
2017 to 2020

  • Delivered Tier I and Tier II support, addressing both common and escalated technical issues for 500+ onsite and offsite employees
  • Provided timely, thorough responses to email, phone, and in-person requests and inquiries
  • Disconnected, transported, and reconnected employee computer systems as needed

Education & Credentials

Bachelor of Science (BS) – Computer Science
University of Michigan, Ann Arbor, MI, 2017

Microsoft Certified Professional (MCP), 2017

Key Skills

  • Data Backup
  • Desktop Support
  • Information Security
  • Information Technology (IT)
  • Internal Customer Service
  • Microsoft Office Suite
  • Process Streamlining
  • ServiceNow
  • Team Collaboration
  • Technical Issue Resolution
  • User Account Management
  • Workstation Relocation

Jasmine Brown
(123) 456-7890
[email protected]
123 W 15th Street, Minneapolis, MN 12345

Profile

Desktop Support Technician with 4+ years of experience. Natural problem-solver who quickly finds, isolates, and resolves urgent technical issues. Versatile communicator who puts complex technical information in clear terms, educating and empowering teams to better technology.

Professional Experience

Desktop Support Specialist, OPQ Tech, Minneapolis, MN
2018 to Present

  • Appointed to provide both Tiers I and Tier II technical support to 200+ end users
  • Organize and carefully maintain computer equipment inventory
  • Co-wrote and formatted new technical training manuals that improved users’ computer knowledge and confidence
  • Devised new standard procedures for faster resolution of users’ most-common technical issues

Education & Professional Development

Bachelor of Science (BS) – Information Technology
University of Minnesota, Minneapolis, MN, 2018

CompTIA A+ Certification

Key Skills

  • Active Directory (AD)
  • Complex Problem-Solving
  • Cross-Functional Collaboration
  • Desktop Support
  • End User Support
  • Equipment Inventory Management
  • Information Technology (IT)
  • Microsoft Access
  • Microsoft Excel
  • Procedure Development
  • Technical Documentation
  • Technical Issue Resolution

Tips for Writing a Better Desktop Support Resume

1. Show how you help the overall business

Desktop support professionals often must put complex technical information in clear terms for lay audiences. If this is a skill you possess and would like to apply in your next role, mention it in your resume’s profile description. You can show the hiring manager how you work across functional lines and bring value to colleagues in other departments by highlighting communication. But even if this skill area doesn’t apply to you or your search, keep it in mind as a good example of what works best in the profile section, statements about your top strengths and how you use them to influence and benefit the broader organization.

2. Dodge profile clichés

When writing your resume profile, it’s all too easy to rely on cliché phrases. Continuing the above example about communication, you might be tempted to say, “Excellent verbal and written communication skills.” But noun phrases like this are so generic and overused that they make no impact on the hiring manager.

A better profile approach is to convert your work themes into complete sentences with strong action verbs. To do this, think not only about your professional skills like “communication” (which is a noun) or qualities like “excellent” (which is an adjective) but what you actually do at work, the actions (or verbs) you take to generate results. This line of thinking can turn a static word like “communication” into a much more specific, verb-powered statement.

Example:

Desktop Support Technician with 4+ years of experience. Natural problem-solver who quickly finds, isolates, and resolves urgent technical issues. Versatile communicator who puts complex technical information in clear terms, educating and empowering teams to better use technology.

3. Keep it concise

You may have been told to “be concise” on your resume. A better way to understand this tip is that you should always try to avoid repeating information. Case in point: often, your past job titles will at least partly “do the work” of telling your core function and basic duties, so you don’t have to. If one of your past job titles was “Desktop Support Specialist,” don’t start off the corresponding job description with “Focused on providing desktop support,” the hiring manager already knows that. Instead, go right into more specific job duties and highlights, and you’ll maintain the concision needed to keep a hiring manager’s attention.

Example:

Desktop Support Specialist, ABC Tech, Miami, FL

2019 to Present

  • Address and resolve various computer hardware and software issues for employees in 20 office locations
  • Coordinate prompt emergency responses to prevent loss of any key corporate data
  • Drafted new step-by-step technical instructions for several of the company’s most-used software programs

 

Key Skills Hiring Managers Look for on Desktop Support Resumes

Desktop support professionals combine deep technology knowledge with a strong customer service focus. You can capture this broad skill set on your resume by including a “Key Skills” section under your profile, as in the examples on this page. Consider including any of the terms below:

Key Skills and Proficiencies
Active Directory (AD) Application Support
Complex Problem-Solving Computer Hardware & Software
Desktop Support End-User Support
Equipment Inventory Management Information Security
Internal Customer Service Microsoft Access
Microsoft Excel Microsoft Office Suite
Procedure Development Process Streamlining
STask Prioritization Team Collaboration
Technical Issue Resolution User Account Management
Windows 10 Workstation Relocation

Common Action Verbs for Desktop Support Resumes

A key part of desktop support is responding to users’ technical issues. Avoid using passive phrases like Responsible for or Tasked with, and instead, use active verbs like Enhanced or Increased to start the sentences in your job descriptions. Doing so will capture the true dynamic nature of your work and keep your past jobs from sounding like boring obligations. Consider using any of the action verbs below:

Action Verbs
Addressed Collaborated
Communicated Coordinated
Developed Ensured
Handled Helped
Instructed Isolated
Prevented Prioritized
Protected Provided
Resolved Responded
Secured Streamlined
Supported Trained

How to Align Your Desktop Support Resume With the Job Description

What tier level(s) of support have you provided? What software programs have you set up and implemented, and how many end users at a time? Keep details like these in mind when looking at desktop support jobs that interest you. Then if a posting includes details that overlap with your own background, be sure to mention that in your resume profile. Taking this extra step will make your resume more relevant to the job at hand and therefore, more likely to attract the hiring manager’s notice.

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Author

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.