Desktop Support Resume Examples and Templates for 2023

Desktop Support Text-Only Resume Examples

Years of Experience

Tips for Writing a Better Desktop Support Resume

1. Show how you help the overall business

Desktop support professionals often must put complex technical information in clear terms for lay audiences. If this is a skill you possess and would like to apply in your next role, mention it in your resume’s profile description. You can show the hiring manager how you work across functional lines and bring value to colleagues in other departments by highlighting communication. But even if this skill area doesn’t apply to you or your search, keep it in mind as a good example of what works best in the profile section, statements about your top strengths and how you use them to influence and benefit the broader organization.

2. Dodge profile clichés

When writing your resume profile, it’s all too easy to rely on cliché phrases. Continuing the above example about communication, you might be tempted to say, “Excellent verbal and written communication skills.” But noun phrases like this are so generic and overused that they make no impact on the hiring manager.

A better profile approach is to convert your work themes into complete sentences with strong action verbs. To do this, think not only about your professional skills like “communication” (which is a noun) or qualities like “excellent” (which is an adjective) but what you actually do at work, the actions (or verbs) you take to generate results. This line of thinking can turn a static word like “communication” into a much more specific, verb-powered statement.

3. Keep it concise

You may have been told to “be concise” on your resume. A better way to understand this tip is that you should always try to avoid repeating information. Case in point: often, your past job titles will at least partly “do the work” of telling your core function and basic duties, so you don’t have to. If one of your past job titles was “Desktop Support Specialist,” don’t start off the corresponding job description with “Focused on providing desktop support,” the hiring manager already knows that. Instead, go right into more specific job duties and highlights, and you’ll maintain the concision needed to keep a hiring manager’s attention.

Key Skills Hiring Managers Look for on Desktop Support Resumes

Desktop support professionals combine deep technology knowledge with a strong customer service focus. You can capture this broad skill set on your resume by including a “Key Skills” section under your profile, as in the examples on this page. Consider including any of the terms below:

Common Action Verbs for Desktop Support Resumes

A key part of desktop support is responding to users’ technical issues. Avoid using passive phrases like Responsible for or Tasked with, and instead, use active verbs like Enhanced or Increased to start the sentences in your job descriptions. Doing so will capture the true dynamic nature of your work and keep your past jobs from sounding like boring obligations. Consider using any of the action verbs below:

How to Align Your Desktop Support Resume With the Job Description

Desktop support professionals combine deep technology knowledge with effective communication and a customer service focus. The role has so many dimensions that it can be hard to wrap your head around writing a clear or focused resume.

What tier level(s) of support have you provided? What software programs have you set up and implemented, and how many end users at a time? Keep details like these in mind when looking at desktop support jobs that interest you. Then if a posting includes details that overlap with your own background, be sure to mention that in your resume profile. Taking this extra step will make your resume more relevant to the job at hand and therefore, more likely to attract the hiring manager’s notice.