Customer Service Representative Resume Examples of 2022

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Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Downloadable Resume Examples

Entry-level
Customer-Service-Representative_Entry-level.pdf

Example #1 Entry-level

Mid-career
Customer-Service-Representative_Mid-career.pdf

Example #2 Mid-career

Senior-level
Customer-Service-Representative_Senior-level.pdf

Example #3 Senior-level

Customer Service Representative Resume Examples (Text Format)

Years of Experience
  • Entry-level Entry-level
  • Mid-career Mid-career
  • Senior-level Senior-level

Jason Miller
(123) 456-7890
[email protected]
123 Your Street, Columbus, OH 43004

Profile

A Customer Service Representative with four years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

Key Skills

  • Call Center Operations
  • Communication and Client Relations
  • Customer Service and Sales
  • De-escalation and Conflict Resolution

Education

A. A. Marketing
Anne Arundel Community College, Maryland, Graduated 2019

Professional Experience

Customer Service Representative, ABC Company, Washington D.C.
February 2019-Present

  • Manage in-person and telephone complaints and requests from more than 100 customers daily
  • Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
  • Meet or exceed customer satisfaction goals month over month

Store Associate, DEF Store, Silver Spring, MD
April 2018-February 2019

  • Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
  • Supported regular and monthly inventory process and reconciled stock levels to ensure accurate counts
  • Handled customer returns and complaints with patience and attention to detail

Robert Johnson
(123)-456-7890
[email protected]
123 Your Street, Columbus, OH 43004

Profile

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with a diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Professional Experience

Customer Service Agent, TUV Firm, Alexandria, VA
January 2017-Present

  • Manage and resolve 50+ escalated customer complaints per day, processing returns, exchanges and changes to service levels
  • Train new employees on CRM software to deliver high-quality customer service
  • Achieve average customer service ratings of 87%, 13% higher than the company average

Customer Support Specialist, WXY Calls, Montgomery County, MD
March 2015-January 2017

  • Provided quality customer service in high-volume call center processing transactions and assisting with service sign-ups
  • Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
  • Achieved outstanding customer service ratings via an external audit, earning 100% in categories such as communication, listening and problem-solving

Education

TUV Firm Customer Service Training

Completed four 3-hour modules including topics such as:

  • How to greet and transfer calls
  • The importance of building rapport and how to listen
  • Clarifying and managing the flow of a conversation
  • Conflict resolution
  • Maintaining politeness during challenging situations

High School Diploma
HIJ High School, White Marsh, MD 

Skills

  • Customer Service
  • Client Relations
  • Microsoft Office Suite
  • Process Improvement
  • Team Leadership

Sam Wilson
(123)-456-7890
[email protected]
123 Your Street, Columbus, OH 43004

Profile

A Senior Customer Service Professional with 10+ years of experience, specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Professional Experience

Customer Service Agent, Financial Firm, Alexandria, VA
January 2017-Present

  • Utilize communication and interpersonal skills by reducing cancellation rates on customer calls by 30%
  • Train three call center employees on using multiline telephones, active listening and consultative sales techniques
  • Improve customer satisfaction rating to 98% by identifying an opportunity to automate manual processes for simple return requests

Customer Account Representative, Answer Calls, Rockville, MD
March 2015-January 2017

  • Assisted more than 75 customers daily with product locations, benefits and ancillary items
  • Memorized all product offerings to more quickly and efficiently assist customers and answer inquiries
  • Tracked all customer communications to ensure account accuracy and followed-up on purchases as needed

Education

High School Diploma
Acme High School, Baltimore, MD

Skills

  • Customer Service
  • Relationship Building
  • Customer Relationship Management (CRM) tools
  • Client Relations
  • Conflict Resolution

Common Key Skills and Action Verbs for Customer Service Representative Resumes

When applying to a position, the right combination of keywords is often critical be able to get past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the right phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. If it doesn’t find them, your resume goes to the bottom of the pile. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, it is important to design a resume that naturally includes these phrases. The more keywords you work into your resume text, the more likely you are to land an interview.

Key Skills & Proficiencies
Account Management Call Center Operations
Client Relations Communciation
Conflict Resolution Consultative Sales
Cross-functional Collaboration Customer Relationship Management (CRM) Software Proficiency
Customer Satisfaction Customer Service
Customer Solutions Customer Success
De-escalation Techniques Microsoft Office Suite
Process Improvement Relationship Building
Retail Sales Team Leadership
Action Verbs
Analyzed Assisted
Collaborated Communicated
Conducted Coordinated
Delivered Developed
Drove Enhanced
Evaluated Fielded
Led Managed
Oversaw Performed
Provided Resolved
Supported

Tips for Writing a Better Customer Service Resume

Quantify your customer service experience to feature your successes

When writing your resume, it is important to quantify your experience to give hiring managers a way to understand your skills and abilities at a glance. When pulling together bullet points for your resume, be sure to ask questions such as:

  • How many customers did you help per day?
  • How many products did you sell?
  • How many people were in your department?

 

The goal is to provide concrete information that describes your performance.

Highlight your communication skills and ability to listen to customer needs

A customer service career requires the ability to listen to customers, communicate product information and finalize sales or handle complaints. The ability to communicate politely and in accordance with company policies is critical for driving high customer satisfaction ratings. Include some concrete examples of your success at communication in your professional experience bullets, without ignoring the importance of concrete information.

How to Align Your Resume With the Job Description

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts that the economy will shrink by 2% in this industry. Automation technology plays a big role in the expected change. More companies allow customers to handle frequent tasks like returns or exchanges through a bot or via a web portal. With less need for human oversight on standard procedures, companies may not be adding as many customer service jobs.

While the competition might be fierce for the remaining customer service jobs, those who excel in this field are likely to see expanded responsibilities. Customer service representatives might be called upon to perform more complex tasks and help turn angry callers into satisfied customers. Below is a guide to writing a better resume, along with downloadable samples and tips on tailoring your resume for each job posting.

A hiring manager might sort through dozens — or hundreds — of resumes to find a shortlist of qualified candidates. To help your resume make it to the list of resumes that lead to interview requests, be sure to include the skills and experience listed in the job description.

The job description posted by a potential employer often lists exactly what skills and experience the hiring manager wants to see. In general, any skill listed more than once or that is near the top of the job description is one worth highlighting on your resume. Before submitting your resume, take a few minutes to compare the post to the information on your resume. Make sure your resume details how your experience can deliver the skills listed in the post. Below is a sample resume along with some tips on how to find and include featured skills.

Example Customer Service Representative Job Description


KLM Corp is a leading call center handling customer service for a variety of major brands. Put your sales and service skills to work in a fast-paced environment working with diverse customers. This position requires you to work independently to assist a variety of customers with account renewals, cancellations and product searches.

Responsibilities:
  • Communicate product offerings to customers via phone and email
  • Maintain client records and notes for all interactions
  • Screen phone calls and take messages when appropriate
  • Answer all customer inquiries quickly and accurately
  • Handle high-volume call environment with tact and patience
  • Deliver exceptional customer service, even with dissatisfied customers

Qualifications:

  • High school diploma or equivalent
  • 2-3 years of experience working in a call center environment
  • Experience working with financial accounts preferred
  • Proficient in general office software including Microsoft Office and Outlook
  • Familiar with multiline phone systems and VoIP
  • Strong written and verbal communication skills
  • Attention to detail
  • Data entry experience
  • Experience working with teams in a collaborative environment

The job description notes that the best candidate should have a combination of the following qualities and experience:

  • Account
  • Accurate
  • Call center experience
  • Communication
  • Computer savvy
  • Customer service
  • Fast-paced
  • Highly organized
  • Multiline phone systems
  • Sales

Using the keyword phrases pulled from the job description, take the time to make sure your resume matches up. Here is a quick example of how to organically include these keywords in your resume:

Customer Service Representative Work Experience Example


Customer Service Representative, Acme Call Center

February 2015-Present

  • Provide excellent customer service to more than 60 callers per day in a fast-paced call center environment, boosting sales by 3%
  • Collaborate with team members in a mentorship role to improve customer satisfaction ratings and ensure customer account accuracy when using multiline phone systems and office software
  • Organize call notes for a diverse group of customers, using a variety of software programs to communicate order status and monitor account performance