Customer Service Representative Cover Letter and Resume Example

Downloadable Customer Service Representative Cover Letter and Resume Examples

Resume Example
Cover Letter Example

Customer Service Representative Cover Letter and Resume Example (Text Form)

Facts About This Resume:

  • The candidate mentions in their objective that they'd like to find a position with a higher level of responsibility.
  • The candidate uses specific numbers to quantify their experience and results.
  • Education is highlighted last, making the main focus of this resume the candidate's professional experience.

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  • Cover Letter Example


Erin Emmons
[email protected]
123 Your Street, Vancouver, WA 12345

Resume Objective

Customer service representative with more than 10 years of professional experience providing over-the-phone and one-on-one customer care in a sales-focused environment. Superior communication skills and proven competency with major CRM and POS software systems. Actively seeking a leadership role in your company that lets me take on a higher level of responsibility while continuing to optimize my problem-solving skills to contribute to customer satisfaction.

Professional Experience

Voss Lubricants, Vancouver, WA
Customer Relationship Specialist,  August 2015 — Present
  • Manage relationships with corporate clients in the oil and gas industry
  • Meet with new clients and potential clients to discuss the needs of their business and recommend products
  • Liaise with the sales team to ensure the needs of each client are met appropriately and to receive education on new products that can be passed on to the customer
  • Trained three new employees on company policies and product knowledge
  • Received a customer satisfaction rating of 92% in 2018
Toluse Telecommunications, Great Falls, MT
Customer Service Representative,  September 2009 — July 2015
  • Met with more than 25 customers per day, which included signing up new customers, suggesting upgrades to current contracts and canceling services
  • Suggested alternative solutions to customers wishing to cancel their services
  • Handled customer complaints in-person and over the phone while exercising patience and providing effective solutions
  • Consistently achieved and exceeded sales goals — in December 2014 sales goal was exceeded by 32%


Montana State University, Great Falls, MT
Bachelors of Arts in Marketing & Communications,  September 2005 — June 2009

Key Skills

  • Competent with software including: Microsoft Excel, Microsoft Word, Zoho, Salesforce and Nutshell
  • Excellent communication skills and a high level of patience
  • Focused on achieving a high level of customer satisfaction
  • Proven track record of motivating co-workers and comfortable with delegation

Dear [Manager's Name],

I'm writing to express my interest in the customer service representative opening, as advertised on (name of source). I have more than a decade of experience working in a customer care role and have spent that time optimizing important skills, including communication, organization, patience and leadership. I have a proven track record of successfully recovering relationships with dissatisfied customers on behalf of my employers, as well as exceeding sales and customer satisfaction goals.

In my most current position with Voss Lubricants, I work one-on-one with corporate clients to ensure that my company is meeting their needs. It's my duty to work alongside our sales team to educate the client on new and exciting product launches, as well as secure long-term contracts and increase overall sales for the company.

In addition to the sales skills and techniques that I've learned in my previous experience, I've also gained leadership skills through training new employees and delegating duties on behalf of my manager to other members of my team. I'm eager to continue using these skills in a position that allows me to take on more responsibility. It's my hope that I'll be able to accept a long-term position with (name of company) and grow within the company.

I'm confident that I can bring adequate skills and experience to this role, and I look forward to further discussing this opportunity and my qualifications with you. Thank you for your consideration.

Erin Emmons
[email protected]
(123) 456-7890

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Update Your LinkedIn!

LinkedIn is the most popular social media platforms for professionals, businesses, and hiring managers. A well written and fully updated profile that highlights your experience and skillset can not only ensure your resume and profile align, but can also communicate to other hiring managers that you're qualified for a job they need to hire for.

This makes your LinkedIn profile one of the most important things to update beyond your resume and cover letter. Click the link below for more information!

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4 Tips for Writing a Customer Services Representative Resume from an Expert

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1. List Your Experience First and Your Education Second

While education shouldn’t be discounted, many employers who are hiring customer service representatives aren’t seeking a candidate with an advanced degree, and in many cases, high school education is perfectly acceptable. When creating your customer service representative resume, first list your relevant experience in reverse chronological order, highlighting special skills and experience that are relevant to customer service, and then, follow it up with a small section listing your education.

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2. Focus on Skills Such as Communication and Patience, Which are Vital in the Customer Service Industry

Customer service representative is a role that’s centered around being patient, a good communicator and an overall people person. In any customer service role, chances are good that you’ll have to deal with customers presenting concerns about products or the company in general. Employers want to know that you’re capable of communicating effectively and exercising patience in difficult situations.

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3. Always Include Seasonal and Temporary Jobs

In the customer service industry, employers understand that turnover can be high and in some cases, positions are only temporary. However, all experience you have in the industry is relevant, especially if you played a role in increasing sales over the holiday season for a previous employer or dealt with a particularly difficult situation that demonstrated your communication skills.

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4. Highlight Sales Experience and Focus on Results

Many customer service representative jobs include a sales element. If you’re applying to one that does, it’s a great idea to mention any previous sales experience in your resume. Quantify that experience by including how often you met sales goals or what percentage you may have contributed to a previous employer’s sales increase. If you’re applying to a customer service job that doesn’t require sales experience, focus on other results. This might mean highlighting results from customer satisfaction ratings or discussing a particular problem that you helped solve for your previous employer.

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