Program Manager Resume Examples

Updated May 19, 2021

According to the Bureau of Labor Statistics, jobs for those in management occupations, including program managers, are projected to grow by 5% or 505,000 positions from 2019 to 2029. The formation of new businesses and the expansion of existing ones will help drive the need for more workers, including program managers. Program managers work in a variety of fields, so job expectations will fluctuate based on the industry.

Although jobs for program managers are expected to increase, you’ll still face job competition, especially when applying to well-known, desirable companies. A strong resume helps you to stand out from other competing applicants. Below, you’ll find downloadable resume examples for entry-level and experienced job seekers. Keep reading for tips on how to write a resume that aligns with a particular job opening.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Program Manager Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

 

Andre Anderson
(123) 456-7890
[email protected]
123 Top Street, Houston, TX 77017

Profile

Skilled organizer and recent business management graduate who has on-the-job training through internships. High in emotional intelligence and communication ability, allowing for seamless interactions with others. Able to combine people skills, big-picture thinking and a detail-oriented day-to-day approach to manage effectively.

Key Skills

             Collaborative problem-solving

             Microsoft Office, including Excel

             Budget and schedule planning and analysis

             SMART goal-setting framework

             Stakeholder analysis and communication

Education

Master of Business Management
DALLAS BUSINESS UNIVERSITY, Dallas, TX September 2018 – June 2020
Named “Graduate Student of the Year” in the Business Management program

Coursework completed:

             Financial Management

             Business Ethics

             Corporate Governance

             Operations Management

Bachelor of Science in Business Management
HOUSTON INSTITUTE OF BUSINESS, Houston, TX, September 2014 – June 2018
Participated in the school’s Business Leaders of Tomorrow program

Coursework completed:

             Business Analytics

             Management Essentials

             Strategy Execution

Professional Experience

Management Intern, ACE Construction, Houston, TX
June 2020 – September 2020

             Coordinated meetings between stakeholders and appropriate construction personnel

             Researched and reported on events that posed potential scheduling problems, such as foul weather

             Checked purchase orders against supply deliveries to ensure the construction team was properly stocked

             Maintained database on workers’ schedules and absences

Business Operations Intern, Houston Nanotech, Houston, TX
June 2018 – September 2019

             Shadowed a mid level managerial professional for 12 weeks

             Helped with reviewing schedules to catch red flags and opportunities for improvement

             Performed a process review to cut down on meeting inefficiencies

             Completed the organization’s in-house management onboarding program

Marcus Dacelin
(417) 111-0000
[email protected]
123 S Main Street, Branson, MO 65616

Profile

Forward-thinking, articulate IT Program Manager with a recent MBA and over a year of experience monitoring and coordinating overall programs. Adept at identifying and reducing inefficiencies in addition to facilitating communication among cross-functional teams. Highly familiar with process knowledge, PMO standard tools and templates, and other SaaS platforms. Eager to learn and grow with a team of similarly driven, passionate associates and leaders.

Key Skills

  • Detail-oriented
  • Highly motivated and coachable
  • Strong written and oral communications skills
  • Teamwork
  • PM Method

Education

Concurrent Bachelor of Science in Computer Science & Master of Business Administration
KANSAS STATE UNIVERSITY, Manhattan, KS, September 2014 – May 2019

Professional Experience

Program Manager, Branson Enterprises, Inc., Branson, MO
August 2019 – Present

  • Defining program core stakeholders and regularly reviewing to ensure alignment across functions
  • Executing programs with program master schedules, program action items and resource allocation matrices
  • Delivering all programs to meet or surpass KPIs
  • Leading custom HR software project that eliminated four meeting hours per week for 20 employees
  • Automated file transfer process that is saving 100 labor hours

Business Operations Intern, Select Diagnostics, Manhattan, KS
January 2019 – May 2019

  • Analyzed company performance history to optimize efficiency
  • Performed SQL queries for real-time reporting
  • Provided analytical support across company departments
  • Produced clear, concise presentations for project managers

Certification

  • Project+ – CompTIA
  • PgMP – PMI

Tonya Zimmerman
(901) 234-5678
[email protected]
109 My Road, Albany, NY 32109

Profile

Passionate and committed program manager with qualified social worker status and more than seven years’ experience leading community projects and residential programs. Organized and diligent. Adept at leading and motivating colleagues. Proven ability to oversee staffing and operations. Talent for promoting services to the public.

Professional Experience

Youth Project Program Manager, Research Foundation for Mental Hygiene Incorporated, Albany, NY
March 2016 – Present

  • Arrange and oversee suicide prevention initiatives for local high schools, colleges, and other youth organizations
  • Lead a team to deliver training to educators, resulting in a 64% improvement in participants’ confidence to discuss sensitive issues with students in 2020
  • Recruiting and onboarding five new staff members in 2020 and providing career development opportunities for colleagues
  • Spearhead initiatives to raise public awareness, resulting in 54% more young people accessing support from the crisis helpline over a three-month period

Program Manager, Hope House Incorporated, Albany, NY
July 2013 – March 2016

  • Supervised and deployed care and administrative staff, led performance reviews, and set development targets
  • Devised and facilitated a broad range of training and therapeutic activities to empower male residents in recovery from alcohol addiction
  • Negotiated with and selected contractors and managed the departmental budget

Education

Bachelor of Science in Social Work
SILVER SCHOOL OF SOCIAL WORK, New York University, New York, NY, September 2007 – June 2011

Master of Social Work
SILVER SCHOOL OF SOCIAL WORK, New York University, New York, NY, September 2011 – June 2013

Key Skills

  • Staff recruitment and training
  • Budget management
  • Detailed knowledge of addiction and mental health programs
  • Service promotion

Certifications

  • Social Worker Certification, 2011

Kendra Perry
(012) 345-6789
[email protected]
876 Main Avenue, Orlando, FL 76543

Profile

Dedicated and organized program manager with 13+ years’ experience coordinating multi-disciplinary teams across multiple programs. Excellent risk management skills with a talent for contingency planning to avoid foreseeable issues. Motivational self-starter with a proven track record for effective colleague deployment and mentorship.

Professional Experience

Program Manager, MetaBank, Orlando, FL
March 2013 – Present

  • Monitor remote workforce performance and identify areas for improvement or where training is required
  • Use insights to devise a comprehensive training and professional development schedule, improving efficiency by 43% in 2020 and employee satisfaction by 75%
  • Actively create opportunities for remote knowledge sharing and use technology innovatively to allow collaborative working across a wide geographic area
  • Monitor program milestones and outcomes and solve problems as they arise, resulting in 34% faster progress towards target outcomes in 2020

Program Manager, ServiceNow, Orlando, FL
July 2007 – March 2013

  • Led several programs simultaneously to improve operational efficiency and customer experiences, carefully prioritizing tasks to ensure timely outcomes
  • Worked collaboratively with other managers to analyze and strategically change policies and procedures to improve customer service
  • Responded quickly to changes in business needs, updating practices and expectations and promoting workplace adaptability
  • Maintained strong cross-departmental relationships and worked with colleagues from other disciplines to solve complex operational problems

Education

Bachelor of Science in Business Administration
EVERGLADES UNIVERSITY, Orlando, FL, September 2003 – June 2007

Key Skills

  • Multitasking and prioritization
  • Assertive and motivational leadership
  • Risk mitigation
  • Excellent organization
  • Strong written and verbal communication

Common Key Skills and Action Verbs for Program Manager Resumes

When considering job applicants, hiring managers often use applicant tracking systems (ATS) to scan resumes. An ATS can identify keywords that match the job description to filter out the best candidates, and hiring managers then review the filtered applications. By highlighting matching skill keywords and action verbs, you can increase the chance that a hiring manager sees your resume.


Key Skills & Proficiencies
Business integration Communication
Computer skills Conflict management
Customer relationship management program skills Detail-oriented
KPI dashboards Leadership
Logistics Organization
Problem-solving Process improvement and mapping
Resource management Risk management
Standard operating procedure Strategic planning
Vendor management

Action Verbs
Adapt Analyze
Budget Communicate
Coordinate Evaluate
Execute Identify
Improve Lead
Manage Optimize
Organize Plan
Strategize Supervise
Train

Tips for Writing a Better Program Manager Resume

Quantify your program manager experience on your resume

Describe your program manager’s experience in quantifiable terms so that hiring managers can better gauge your skills and abilities. Include quantifiable achievements or outcomes for each kind of experience, such as business revenue increases or business performance improvements.

Example #1

Good


Strategized and implemented best practice processes to optimize product quality, reducing product defect rate by 40% and contributing to a 45% overall increase in customer satisfaction.

Bad


Strategized and implemented best practice processes to optimize product quality.

Example #2

Good


Developed KPI dashboard to improve sales forecasting and reporting accuracy, contributing to 20% increased revenue over a financial quarter.

Bad


Developed KPI dashboards to improve sales forecasting and reporting accuracy.

Showcase your computer and business technologies knowledge

Program managers must have proficient computer skills. They will also likely require skills in CRM and BPM software. Highlight your experience with different kinds of programs to indicate the depth and variety of your technical knowledge. If the job description mentions specific programs, be sure to mention your experience in that particular program in your resume.

Example #1

Good


Proficient in HubSpot, Salesforce, and Agile CRM programs.

Bad


CRM program skills

Example #2

Good


Proficient in business process management systems including Oracle bpm suite, ARIS bpm, and MS Project.

Bad


Proficient in business process management systems

How to Align Your Resume With the Job Description

To find the right fit, hiring managers must review many applicants and resumes. Since program managers can work in a multitude of industries, you’ll want to make sure your resume aligns with the job opening. You’ll want to showcase relevant skills and qualifications to ensure you get a chance at an interview.

The most important qualifications for the job are typically featured first in the job description or repeatedly throughout. Use your resume to detail how you meet the expectations and requirements for the job. You should mention any relevant accomplishments or successes and use engaging and specific language when describing your qualifications.

Example Program Manager Job Description


Rainbow Healthcare Products is seeking a program manager to join our supportive and collaborative team. The program manager is responsible for developing and executing program processes. They should do so with KPI and financial goals in mind. The right candidate will be analytical and organized in order to assess risks and opportunities. Computer skills are also crucial to this role.

Responsibilities:

  • Plan and manage large programs consisting of many complex projects
  • Own KPI goals and drive program performance 
  • Develop and lead best practice processes to achieve program goals
  • Analyze problems to create and implement risk management practices
  • Train and manage teams of specialists and communicate program performance goals and processes
  • Collaborate and communicate with vendors and partners
  • Manage CRM and BPM databases

Qualifications:

  • Bachelor’s degree in business technologies, science, or a related field
  • Five years of program management experience
  • Healthcare product experience preferred
  • Proficient in computer skills, including CRM and BPM software
  • Analytical and organizational skills

According to the job description, the ideal job applicant should have the following skills and experience:

  • KPI management
  • Leadership
  • Analytical 
  • Organization 
  • Risk management
  • Computer skills – CRM and BPM software
  • Healthcare product experience
  • Communication

Write your resume to include the skills and experience keywords above. The example below is shows how to incorporate your qualifications in your resume to match the job description:

Program Manager Work Experience Example


Program Manager, Healthroma Incorporated, Seattle, WA

July 2015 – September 2020

  • Strategized and developed processes for large healthcare product programs, managing resources and activities to lead to increased revenue of 25% over previous years
  • Led complex programs, assessed and evaluated risk potential and created risk management practices
  • Created and owned KPI goals and optimized efficiency, accuracy and quality to achieve 40% performance improvement over three years
  • Trained and managed a staff of up to 40 individuals, including project managers, developers and engineers
  • Identified areas of opportunity through the use of CRM and BPM software, creating a 20% increase in new business 
  • Communicated with project teams and vendors to ensure logistics and delivery performance