IT Specialist Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Sarah Jenkins
(123) 456-7890
[email protected]
123 Your Street, Boston, MA 12345
Profile
An IT Specialist with entry-level experience specializing in information technology, end-user support, and troubleshooting complex hardware and software issues. Adept at interfacing with customers and technical teams to diagnose problems and identify technical solutions.
Professional Experience
Junior IT Specialist, Boston IT Services Inc., Boston, MA
May 2021 – Present
- Troubleshoot 10-25 Tier 3 issues per day for internal and external end users, including PCs, hardware, software, and networking problems
- Deliver training to end users on software and hardware configuration and diagnose issues during setup
- Create a knowledge base of solutions for recurring customer issues, resulting in a 15% improvement in resolution times for trouble tickets
- Analyze and track support tickets and escalate technical issues as needed
Volunteerism Experience
IT Volunteer, Boston Charter School, Boston, MA
May 2020 – December 2020
- Served as an IT volunteer for an initiative to deploy 120+ new PCs, laptops, and tablet devices for a charter school in the inner city
- Configured, updated, and installed hardware and software and performed maintenance to ensure optimal functionality for students and teachers
Education
Bachelor of Science (B.S.) Computer Science
Boston University, Boston, MA September 2017 – May 2021
GPA: 3.65
Key Skills
- Information Technology
- Troubleshooting
- Client Relations
- Technical Support
- End-User Training
Certifications
- CompTIA A+, 2021
Harold Nicholson
(123) 456-7890
[email protected]
123 Your Street, Seattle, WA 12345
Profile
An IT Specialist with five years of experience, specializing in Windows server, hardware and software configuration, system administration, and database management. A proven track record of coordinating with onshore and offshore teams to deliver IT solutions for client businesses. Adept at identifying optimal technical solutions based on customer needs.
Professional Experience
IT Specialist, Seattle Conferencing Services Inc., Boston, MA
July 2017 – Present
- Delivered Tier 1 technical support to customer end users, including fielding escalated issues and diagnosing hardware and software configuration problems
- Lead the deployment of VOIP and video conferencing solutions across customer sites for client accounts valued at $250K to $1.5M, which includes evaluating organizational needs and delivering conferencing systems based on business requirements
- Interfaced cross-functionally with non-technical users and technology teams, which includes providing training and identifying solutions to complex technical issues
- Identify continuous improvement opportunities to streamline manual tasks for the IT department, resulting in a $100K reduction in labor costs
IT Specialist, Seattle IT Services Corp., Seattle, WA
May 2016 – July 2017
- Resolved 10-20 Tier 3 and Tier 2 issues per day for external customers and provided support for the creation of end-user accounts across Office 365 and Active Directory
- Performed installation of 150+ devices, PCs, laptops, and printers for client businesses, which included managing hardware configurations and software updates
- Attended meetings with the IT team to analyze internal procedures and discuss process improvement opportunities to drive customer success
Education
Bachelor of Science (B.S.) Information Technology
University of Seattle, Seattle, WA September 2012 – May 2016
Key Skills
- Information Technology
- Active Directory
- Tier 1 Technical Support
- System Administration
- Process Improvement
Certifications
- Microsoft Certified Solution Expert (MCSE), 2019
- CompTIA A+, 2016
Hakeem Johnson
(123) 456-7890
[email protected]
123 Your Street, Los Angeles, CA 12345
Profile
A Senior IT Specialist with 10+ years of experience, specializing in network administration, software installation, technical project management, and cybersecurity. A proven track record of leading technology teams to execute multi-million-dollar IT projects and initiatives. A strong history of defining overarching strategy and direction for IT organizations.
Professional Experience
Senior IT Specialist, Los Angeles Technology Inc., Los Angeles, CA
November 2015 – Present
- Serve as the IT point of contact for client accounts valued at $500K to $2.5M, which includes troubleshooting Tier 1 technical issues, deploying technology solutions, and executing large-scale installation and network projects across customer sites
- Analyze security policies and procedures for client businesses and propose solutions to mitigate risks, improve user authentication, and enhance security
- Manage a team of 20 system administrators, network engineers, help desk technicians, and IT personnel to provide end user support and execute $3M IT initiatives, including large scale system migrations and networking projects
- Lead meetings with the IT department and C-level executives to create technology roadmaps and define long-term IT strategy for the organization
IT Specialist, West Coast IT Corp., Los Angeles, CA
May 2011 – November 2015
- Troubleshot Tier 3 issues for customers, Identified and resolved bugs, and coordinated with the IT team to drive enhancements and refine service delivery for end users by standardizing IT procedures
- Performed software and hardware installations, upgrades, and maintenance
Education
Bachelor of Science (B.S.) Information Technology
University of Los Angeles, Los Angeles, CA September 2007 – May 2011
Key Skills
- Information Technology
- Technical Project Management
- Agile Methodology
- Cybersecurity
- Strategic Planning
Certifications
- Cisco Certified Network Professional (CCNP), 2016
- Cisco Certified Network Associate (CCNA), 2014
- CompTIA A+, 2011
Common Key Skills and Action Verbs for IT Specialist Resumes
Optimizing your resume with appropriate keywords is essential for generating traction in the job market. Most companies rely on Applicant Tracking Software (ATS) to screen their applicants, so you’ll need to ensure that your document has the necessary skills, qualifications, and action verbs to meet those requirements. Integrating keywords from the job description will also help make a positive impression on the hiring manager as they evaluate your experience and credentials. Below, you’ll find a list of keywords and action verbs you may encounter while pursuing IT Specialist job opportunities.
| Key Skills and Proficiencies | |
|---|---|
| Active Directory | Agile Methodology |
| AWS | Cisco |
| Computer Science | Cybersecurity |
| End-User Training | Hardware Deployment |
| Help Desk Support | Information Technology |
| Linux | Mac OS |
| Microsoft OS | Network Administration |
| Network Configuration | Office 365 |
| Software Installation | Switches |
| System Implementation | System Migration |
| Vendor Management | VMware |
| VPN | Root Cause Analysis |
| Routers | Technical Project Management |
| Technical Support | Troubleshooting |
| Windows Server | |
| Action Verbs | |
|---|---|
| Analyzed | Conducted |
| Collaborated | Coordinated |
| Created | Deployed |
| Designed | Developed |
| Diagnosed | Drove |
| Enhanced | Evaluated |
| Executed | Generated |
| Identified | Implemented |
| Improved | Led |
| Maintained | Managed |
| Oversaw | Performed |
| Partnered | Resolved |
| Spearheaded | Supported |
| Tested | Troubleshot |
Tips for Writing a Better Sales Account Executive Resume
Quantify your information technology experience
Using hard numbers, monetary figures, and metrics will significantly enhance the impact of your bullet points. Hiring managers want to see tangible results from your work experience, and providing specific details will help to paint a clearer picture of your areas of expertise and qualifications. If you were leading the installation of devices for a client account, be sure to clarify how many PCs and pieces of equipment you were deploying. If you managed the budget for your IT department, be sure to state the value. Below, you’ll find examples of how to properly quantify your information technology experience.
Example #1
Good
- Led the installation, configuration, and deployment of 350+ devices for an enterprise customer account valued at $1M, which included providing technical support for 400 end users
Bad
- Installed, configured, and deployed devices for a large customer account and supported end users in resolving technical issues
Example #2
Good
- Managed, developed, and allocated a $2M budget for the IT department and performed negotiations with vendors to reduce pricing for networking equipment, which saved the company over $200K per year
Bad
- Oversaw the department’s IT budget and met with vendors to discuss opportunities to lower prices on equipment
Feature your leadership abilities
Companies value applicants with a strong background in team leadership. Showcasing your ability to interface with technical personnel and non-technical end users will demonstrate that you can work cross-functionally with diverse groups. If you were managing teams, you should focus on providing insights into your managerial style and the type of work culture you established rather than simply mentioning the tasks and job duties you assigned. Below, you’ll find some examples of how to feature leadership experience on your resume properly.
Example #1
Good
- Managed a team of 30+ network engineers, system administrators, and technical support staff, provided coaching and mentorship to facilitate professional growth, and established a work culture centered on cross-functional collaboration
Bad
- Oversaw a large technical team, assigned job duties, provided training on job functions, and maintained positive working relationships with the team
Example #2
Good
- Served as the point of contact for customers and led on-shore and offshore IT teams to provide 24/7 coverage for data centers supporting over 500 users
Bad
- Communicated with customers and various teams to provide coverage for client data centers
How to Align Your Resume With the Job Description
According to data from the Bureau of Labor Statistics, occupations in the information technology (IT) field generated median annual incomes of $91,250 in 2020. This industry is expected to grow over 13% during the next decade, which is much higher than average when compared to other occupations. Building a strong resume that showcases the best aspects of your professional experience is the key to capitalizing on these opportunities.
You need to align your resume with the job description to maximize your document’s effectiveness. Implementing specific phrases, keywords, and action verbs will ensure that the hiring manager sees the alignment between your background and the organization’s needs. This strategy is also important for ensuring compliance with Applicant Tracking Software (ATS) criteria. You won’t make a positive impression if the document doesn’t make it into the hiring manager’s hands.
Pay attention to how the information is organized within the job posting. Focus on integrating keywords that are mentioned more than once or closer to the top of the description. If you notice that something is listed as a requirement, consider including the keyword in a top bullet point or within your professional profile. Be sure to create unique content that captures the nuances of your experience, as you don’t want to copy and paste bullet points directly from the job description. Below, you’ll see an example of how to align your experience with the job posting.