Housekeeping Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Connie Lindsly
(123) 456-7890
[email protected]
123 Main Street, Santa Fe, NM 12345
Profile
Proficient housekeeper with over one year of professional cleaning experience in residential homes. Highly organized, efficient and a hard worker. Received high ratings from homeowners for immaculate cleaning skills including mopping, folding laundry and bed-making.
Key Skills
- Professional, friendly demeanor
- Skilled in mopping, vacuuming, laundry, polishing and bathroom cleaning
- Strategizing thorough cleaning of homes within a set period of time
- Strong ability to multitask
Education
Bachelor of Arts, 3.9 GPA
New Mexico State University, August 2015-May 2019
Professional Experience
Las Cruces Maid Service, Las Cruces, NM
June 2019 – Present
- Clean over 50 homes, with over 90% returning customers
- Sweep and polish wood floors, mop and vacuum to leave flooring of all types spotless
- Wash bedding and towels according to specific instructions
- Work strategically and efficiently to finish jobs in a timely manner
Marie Smith
(678) 123-4567
[email protected]
321 Main Street, Pflugerville, TX 12345
Profile
Dedicated housekeeper with over six years of experience cleaning and managing housekeeping staff in five-star hotels. Created new best practices to improve customer service and online reviews. Simultaneously reduced cleaning waste and implemented use of green cleaning solutions to improve the hotel’s reputation.
Professional Experience
Executive Housekeeper, River Run Hotel, San Antonio, TX
January 2016 – June 2020
- Managed team of 12 housekeepers to efficiently and impeccably clean guest rooms in a 250-room, five-star hotel
- Cleaned hotel rooms between guest stays and lessened completion time by eight minutes per room while maintaining highest standards of cleaning
Housekeeper, Best Housekeepers, San Antonio, TX
January 2014 – December 2015
- Promoted from housekeeper to head housekeeper in 50-room hotel in first four months of hire
- Cleaned 20 rooms per shift, including sanitizing bathrooms, living rooms and kitchenettes in guest suites
- Improved bed-making practices and added whimsically folded towels, resulting in 20% increase in positive online reviews
Education
Housekeeping Certificate Course
International Executive Housekeepers Association, December 2012 – December 2013
High School Diploma, 3.8 GPA
One Town High School, San Antonio, TX August 2008 – May 2012
Key Skills
- Attention to detail
- Bathroom cleaning including grout, mildew and soap scum
- Carpet cleaning
- Deep cleaning
- Furniture and upholstery cleaning
- Management
- Steam cleaning
- Strong customer service skills
Certifications
- Certified Executive Housekeeper
Stevie Ramirez
(123) 456-7890
[email protected]
987 Your Road, San Diego, CA 12345
Profile
Over 11 years of experience managing housekeeping staff at boutique hotels and a five-star, world-famous resort for Major Hotels International, Inc. Hired and trained housekeepers to perform the highest level of cleaning standards, leading to increased hotel ratings, recognition and awards including the National Housekeeping Association’s Best of Housekeeping Award three years in a row.
Professional Experience
Executive Housekeeper, Holiday Resort, Riverside, CA
April 2012 – April 2020
- Trained and supervised staff of 30 housekeepers for 450-room resort
- Implemented cleaning standards and methods for resort ballrooms, conference rooms and grand lobby
- Ensured housekeepers polished crystal chandeliers and decor in guest rooms and responded to all guest requests within three minutes
Head Housekeeper, Fancy Inn, Malibu, CA
January 2009 – March 2012
- Supervised team of 20 housekeepers to ensure that hotel cleaning policies were being adhered to
- Cleaned 15 rooms per shift, including special attention to bathrooms, kitchenettes and high-touch areas
- Looked through reviews and ratings online on a regular basis to find areas of improvement when it came to guest satisfaction
Education
Bachelor of Arts in Hotel and Hospitality Management, 4.0 GPA
California State University, Los Angeles, CA August 2005 – May 2009
Key Skills
- Carpet and antique rug cleaning
- Efficient cleaning strategies
- Exceptional customer service skills
- Expert knowledge of top cleaning solutions, standards and safety protocol
- Time management
- Wood and silver polishing
Certifications
- Registered Executive Housekeeper, Certified Environmental Services Executive
Common Key Skills and Action Verbs for Housekeeping Resumes
Including as many action verbs and key skills as possible in your resume will greatly increase your chances of catching a potential employer’s eye. Often, employers quickly scan resumes for words and phrases that reflect the qualities and experience they’re seeking. Furthermore, applicant tracking systems (ATS) that connect employers with qualified applicants select those with the highest number of relevant keywords and phrases that match employers’ job descriptions.
| Key Skills & Proficiencies | |
|---|---|
| Attention to detail | Bed-making |
| Calm under pressure | Cleaning |
| Cooking | Excellent communication skills |
| Fluent in English and Spanish | Knowledgeable of cleaning supplies and tools |
| Laundry | Managing teams |
| Mopping | Multitasking |
| Organized | Polishing |
| Positive attitude | Problem solving |
| Safety codes and procedures | Time management |
| Vacuuming | Waxing |
| Action Verbs | |
|---|---|
| Adapt | Clean |
| Communicate | Cook |
| Document | Dust |
| Fold | Inform |
| Maintain | Mop |
| Organize | Polish |
| Prioritize | Replenish |
| Report | Sanitize |
| Scrub | Service |
| Sew | Stock |
| Strategize | Sweep |
| Vacuum | |
Tips for Writing a Better Housekeeping Resume
Quantify your housekeeping experience to feature your successes
Quantifying your housekeeping experience in as many of your resume’s bullet points as possible can be an excellent way to catch a potential employer’s eye. Numbers such as the average amount of hotel rooms you cleaned per shift and the percent of positive reviews you received from residential clients can wow employers and make your accomplishments seem more real. To demonstrate, here are a few specific examples.
Example #1
Good
Managed a team of 15 housekeepers and improved workflow to decrease time spent cleaning hotel guest rooms by an average of 10 minutes each
Bad
Managed a team of housekeepers and improved workflow to decrease time spent cleaning guest rooms
Example #2
Good
Increased the rate of customer satisfaction by approximately 15% within two months of hire, as evidenced by company surveys
Bad
Customer surveys revealed an increase customer satisfaction
Feature soft housekeeping skills
With a job such as housekeeping where employees’ work is often done in intimate, personal settings such as someone’s home or vacation room, including soft skills on your resume is a necessity. It’s often just as important as including hard, technical skills such as the ability to mop floors or wash windows. Traits such as having a friendly demeanor, a positive attitude, being a hard worker and a good communicator are often greatly valued qualities that not everyone has. To make them count even more, emphasize the traits you possess that are specifically mentioned in the job description.
Example #1
Good
Praised by customers for attention to detail and going above and beyond while cleaning their homes
Bad
Cleaned homes, resulting in satisfied customers
Example #2
Good
Excellent communication skills demonstrated by thorough written reports and providing timely and professional updates to managers over the phone
Bad
Wrote reports and updated managers
How to Align Your Resume With the Job Description
After posting a job, hiring managers are often inundated with resumes, sometimes from dozens of candidates. The more your resume shows that you match the specific characteristics, skills, experiences and certifications listed on the job description, the more noticeable your resume is likely to be.
To best align your resume with the job description, it’s important to understand exactly what the employer is looking for. Often, the job description will state the most important skills or qualifications first or list them more than once. Remember these keywords and descriptions as you write your resume, and when you’re done, review it for more ways to include them in your profile, experience and skills sections.
Example Housekeeping Job Description
Handy Housekeepers is seeking a dependable, hard-working housekeeper to clean our client’s homes. The ideal candidate is knowledgeable about various cleaning supplies and is capable of thoroughly cleaning kitchens, bathrooms, floors and other household areas. Tasks include washing, drying and replacing bedding, doing dishes, mopping floors, shampooing and vacuuming carpets, dusting and cleaning toilets, among others.
Housekeepers must be friendly, detail-oriented, good at following directions and capable of recording completed tasks. They should have excellent communication and time management skills, with the ability to report any issues such as delays or accidents that lead to damaged or broken household items. Additionally, housekeepers should have physical stamina and be able to lift items of up to 40 pounds.
Responsibilities:
- Cleaning client’s homes according to our guidelines and their preferences in the allotted time frames
- Sweeping and mopping floors to eliminate dust and dirt, vacuuming and shampooing rugs and carpets
- Washing bed linens and making beds; washing, drying and folding towels
- Scrubbing, wiping, and disinfecting bathrooms and kitchens to remove grease, mold, dirt and grime
- Disposing of trash from all waste baskets
- Polishing wooden furniture
- Communicating delays or issues and tracking all completed tasks
Requirements:
- High school diploma or equivalent
- Demonstrated experience cleaning areas such as bathrooms, kitchens or gathering spaces in a professional setting
- Attention to detail with the ability to thoroughly rid household surfaces of dirt, dust and grime
- Knowledge of numerous cleaning methods
- Excellent time management skills
- Demonstrates problem solving, communication and customer service skills
- Physically fit
Based on this job description, the employer is looking for applicants with the following skills and qualifications:
- Communication
- Detail-oriented
- Cleaning abilities
- Time management
- Problem solving
- Customer service
- Physical strength
- High school graduate
- Cleaning experience
- Ability to follow directions
Now, use this method to see what the job postings you respond to reveal about what the employers want most. Highlight the job description’s keywords, and then review your resume to ensure you’ve used them. Here’s an example:
Housekeeping Work Experience Example
Hostess, Top Restaurant, Richmond, VA
September 2019 – Present
- Communicate with customers to greet them, inform them of wait times, seat them and ensure they had a positive dining experience
- Use keen attention to detail and knowledge of cleaning methods to clean restaurant bathrooms, wipe tables and sweep floors
- Report issues such as broken toilets or spills to the manager
- Manage hostess cleaning times