Bank Teller Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Bert Smith
(123) 456-7890
[email protected]
123 Address Rd, Anywhere, USA
Profile
A recent business graduate with an associate degree in economics, specializing in customer service, cash management, and client relations. Adept at managing cash transactions and providing quality service to diverse clientele.
Key Skills
- Attention to detail
- Customer service
- Cash management
- Microsoft Office
Education
Associate of Applied Business, Cuyahoga Community College, Cleveland, OH
September 2017 to December 2019
Professional Experience
Server, Littleberg Restaurant, Cleveland, OH
January 2020 – Present
- Provide quality customer service to guests, manage food and drink orders, provide recommendations on menu items, and ensure a pleasant dining experience for patrons
- Expedite orders in the kitchen to ensure prompt delivery to tables
- Manage payment transactions, including both cash and credit card payments, and provide customer refunds as needed
Cashier, Foragers Grocery, Cleveland, OH
September 2017 – December 2019
- Supported customers during the checkout process, including scanning items and bagging purchases
- Processed cash and credit card transactions, including providing exact change to shoppers
- Managed a cash drawer and ensured all cash balances matched daily sales
- Oversaw self-checkout and assisted customers with scanning and checking IDs
Bill Smith
(123) 456-7890
[email protected]
123 Address Rd, Anywhere, USA
Profile
A results-driven banking professional with 10+ years of industry experience, specializing in customer service, corporate banking, and commercial banking. A proven track record of providing banking products and services to aid customers in achieving financial goals.
Professional Experience
Personal Banker, Cleveland Bank, Cleveland, OH
May 2014 – Present
- Assist banking clients with unique needs, including discussing banking products and personal financial goals
- Provide suggestions to clients to deliver ideal banking products, including bank accounts and investment accounts
- Field complaints and criticism and provide actionable resolutions to challenges
- Enroll clients for new accounts, credit cards, CDs, loans, and other solutions to provide personal finance resources
Bank Teller, Cuyahoga Municipal Bank, Cleveland, OH
June 2010 – April 2014
- Communicate empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions
- Evaluated customer needs and identified appropriate banking solutions
- Attended to customer requests, including cashing checks, depositing money, and writing money orders
- Promoted banking products, including credit cards and investment accounts
- Directed customers to personal bankers to open additional accounts or subscribe to further services
Education
Bachelor of Science in Business Administration, Cleveland State University, Cleveland, OH
September 2006 – May 2010
Key Skills
- Cash Management
- Personal Banking
- Commercial Banking
- Customer Service
- Client Relations
Brooke Smith
(123) 456-7890
[email protected]
123 Address Rd, Anywhere, USA
Profile
A banking professional with over 10 years of experience, specializing in bank telling, team management, personal banking, and corporate banking. A strong history of identifying ideal banking solutions for customers and building client relationships.
Professional Experience
Bank Teller, Cleveland Municipal Bank, Cleveland, OH
June 2012 – Present
- Interface with bank customers to identify banking needs, recommend financial solutions, and identify ideal products to achieve client goals
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
- Provide financial advice using advanced knowledge of bank practices, accounts, credit cards, and loan payments
- Educate clients on additional banking products available, including certificates of deposit and personal loans
- Partner with personal bankers to refer clients in need of credit cards, loans, and other financial tools
Junior Bank Teller, Wickliffe Bank, Wickliffe, OH
July 2009 – June 2012
- Assisted bank tellers with processing financial products, including cashing checks and money orders
- Promoted banking products, like loans and higher-tier checking and savings accounts to clients
- Performed data entry of transactions into company banking software to keep accounts up to date and accurate
- Provided basic information to customers, including account balances
Education
Associate of Applied Business, Cuyahoga Community College, Cleveland, OH
September 2007 to May 2009
Key Skills
- Cash Management
- Bank Telling
- Personal Banking
- Banking Software
- Customer Service
Common Key Skills and Action Verbs for Bank Teller Resumes
Today, the hiring process is more automated than ever before. Instead of sending resumes in the mail, online job applications and emails dominate the industry. And instead of being read by HR reps and hiring managers, ATS software, or applicant tracking systems, are used to pre-screen resumes. Most of these programs filter resumes using keywords and phrases that best fit the job opening, taking the human labor out of the equation. Resumes that get filtered out may never make it in front of human eyes.
The right keywords and phrases can vary from one role to another, but these key skills and action verbs can apply to many different bank teller positions.
| Key Skills & Proficiencies | |
|---|---|
| Account Management | Banking Software |
| Bank Telling | Cash Management |
| Client Relations | Commercial Banking |
| Corporate Banking | Customer Service |
| Financial Analysis | Financial Services |
| Financial Software | Microsoft Office Suite |
| Money Handling | Personal Banking |
| Personal Loans | Retail Banking |
| Sales | Teller Operations |
| Action Verbs | |
|---|---|
| Analyzed | Built |
| Collaborated | Communicated |
| Conducted | Coordinated |
| Created | Delivered |
| Deposited | Evaluated |
| Executed | Identified |
| Implemented | Improved |
| Led | Maintained |
| Managed | Oversaw |
| Performed | Provided |
| Resolved | Reviewed |
| Supported | |
Tips for Writing a Better Bank Teller Resume
Detail Experience With Money
As a bank teller, money management is absolutely critical. Being able to count money, sort money, and maintain an accurate balance of a drawer is a crucial part of succeeding in any money-based industry. Losing money, miscounting money, or providing inaccurate balances to customers are errors that are inexcusable, so reassuring hiring managers that you have the knowledge to respond to situations and prevent mistakes is essential.
Not every employee is trustworthy enough to handle money, and counting and organizing cash isn’t a strong suit for everyone. As such, it’s important to highlight any kind of experience working directly with money. This doesn’t necessarily have to be in bank telling directly. There are many different jobs that involve cash management, including working as a server or a cashier. If your experience extends into other fields, be sure to specify the extent of your cash handling in detail in ways that relate as closely to banking as possible.
Example #1
Managed customer requests, including cashing checks, money orders, deposits, cash withdrawals, account balances, and purchase information
Example #2:
Managed customer payments, including cash, check, and credit cards, and maintained a balanced and accurate drawer throughout the entirety of shifts
Emphasize Customer Service Skills
In virtually all aspects, bank telling is a customer service job. While the ability to handle money is critical to success, bank patrons who stop by the window are looking for someone they can trust to deposit their paychecks, talk to them about bank balances, and help them with basic financial decisions.
Being friendly, helpful, confident, and courteous are all important skills in any customer service transaction. Hiring managers are more likely to see potential in those with a track record of success in face-to-face interactions with customers, even without a background in money management.
If you have customer service experience in other areas, present it in a way that best correlates with the job description of a bank teller. Focus on things like answering questions, providing answers, and offering prompt service — the kinds of duties a bank teller will handle on a daily basis.
Example #1
Interfaced with bank customers to identify banking needs, recommended financial solutions, and identified ideal products to achieve client goals
Example #2
A results-driven banking professional with 10+ years of industry experience, specializing in customer service, corporate banking, and commercial banking. A proven track record of providing banking products and services to aid customers in achieving financial goals.
How to Align Your Resume With the Job Description
Despite the rise in popularity of online banking, bank tellers still provide a valuable role in the world of modern banking. Serving as a point person for questions, deposits, withdrawals, and things like money orders at banks around the country, millions of Americans interact with bank tellers each and every day. However, the rise of digital banking resources is strongly affecting the future outlook of this profession. The Bureau of Labor Statistics estimates that bank teller roles will decrease by 12%, or the equivalent of 43,700 jobs, over the next ten years.
Attracting a hiring manager’s attention can be a challenge, especially in competitive fields. For those seeking bank teller jobs, the declining rate of the industry makes competition particularly fierce. Accordingly, the right resume is incredibly important.
To improve the likelihood of attracting positive employer attention, customizing a resume can be a very important part of the application process. This means that instead of simply listing duties and accomplishments at current and prior jobs, job descriptions should be adjusted to reflect the qualities outlined as most desirable in a particular job posting. This improves your odds of receiving an interview and potentially landing the perfect bank teller job.
