Retail Sales Associate Resume Examples

The Bureau of Labor Statistics expects that jobs for retail sales associate representatives, also known as retail sales workers, are going to decline by 2% from 2018-2028. This will mean around 105,000 fewer jobs in the industry. Jobs in brick-and-mortar stores are being impacted by online sales. Retailers are emphasizing customer service to help differentiate them from online stores and are looking for staff who can help customers make buying decisions as well as operate cash registers and restock.

The decrease in jobs is likely to lead to greater competition for retail sales positions. A well-written resume that emphasizes the skills employers are looking for can help you stand out from other applicants. Below are downloadable resume examples for both experienced and entry-level applicants. There are also tips on how to write a better resume and align it to meet the requirements of a specific job description.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 Years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Retail Sales Associate Resume Examples (Text Format)

Years of Experience
  • No Experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Philip Murphy
(123) 456-7890
your.email@email.com
123 South Boulevard, Boston, MA 88721

Profile

Recent graduate of Boston Junior College. Excellent customer service skills, with ability to listen attentively and communicate persuasively. Experienced operating point-of-sale systems and retaining product knowledge.

Key Skills

  • Customer service skills
  • Experience with upselling
  • Inventory management and stock ordering
  • Kept up to date with product knowledge to be able to inform customers of sales and specials
  • Maintained a clean and tidy work environment
  • Managing customer complaints
  • Managing time during busy periods
  • Proficient with point of sale systems
  • Work in a team environment

Education

Associate of Applied Science, Sales Marketing & Management
Boston Junior College, Boston, MA, September 2018-January 2020

Courses Completed:

  • Advanced Professional Sales
  • Retailing Management
  • Customer Relations Management
  • Advertising and Promotion

Professional Experience

Cashier and Waiter, Betty’s Shakes & Burgers, Boston, MA
April 2016 – Present

  • Provide exemplary customer service by greeting customers, assisting them with food purchasing decisions, and delivering meals
  • Work in a collaborative manner with the restaurant team to quickly and efficiently process orders

Ann Lee
(123) 456-7890
your.email@email.com
123 East Terrace, San Francisco, CA 94567

Profile

Dedicated, creative and hardworking individual with experience in retail sales. Excellent communication and customer service skills, with the proven ability to help customers discover new products, find the items they require and enjoy a positive buying experience.

Key Skills

  • Active listening
  • Bilingual: English and Mandarin
  • Customer service skills
  • Inventory management
  • Organized
  • Proficient with processing purchases at point of sale
  • Stocking shelves and keeping sales floor orderly
  • Team-oriented

Education

Associate of Arts, Retail Management
Bay Community College, San Francisco, CA, September 2017 – June 2019

Courses Completed:

  • Display and Visual Merchandising
  • Business Communication
  • Retail Management
  • Principles of Sales

Professional Experience

Sales Assistant, Morris & Sons Fine Furniture, San Francisco, CA
July 2018 – Present

  • Establish positive rapport with customers to determine needs and sell high-quality furniture
  • Use skills in upselling to regularly exceed sales targets
  • Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items

Waitress, Bucky’s Bar & Grill, San Francisco, CA
April 2017 – June 2018

  • Maintained high customer service standards in high-volume, fast-paced environments
  • Worked as part of team to ensure orders were delivered accurately and efficiently
  • Used point of sale machines to process payments at tables and cash registers

Luis Ramirez
(123) 456-7890
your.email@email.com
123 West Street, Dallas, TX 44454

Profile

Friendly and outgoing sales associate with 8+ years’ experience in a variety of retail environments, including books, hardware and fashion. Skilled at determining customer needs and exceeding sales goals on a consistent basis. Aiming to use strong work ethic and resourceful nature to help grow sales for company with quality products.

Professional Experience

Sales Associate, Purple Llama Books & Games, Dallas, TX
January 2016 – Present

  • Maintain position as a product expert in books and board games by researching and staying up to date with product knowledge
  • Actively listen to and build rapport with customers to be able to recommend new items as they come in and encourage customers to make regular visits and purchases
  • Exceeded sales goals by 15% on a regular basis

Sales Associate, Superhouse Tools, Austin, TX
November 2013 – December 2015

  • Put out new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
  • Helped customers complete projects by offering advice, recommending tools and upselling additional products
  • Assisted sales team by operating cash registers, tidying sales floor and managing stock, when required

Sales Representative, Watson Shoe Warehouse, Austin, TX
September 2011 – October 2013

  • Restocked shelves, prepared for sales and organized sales floor
  • Assisted customers in finding the best shoe and fit for their needs
  • Kept up to date on fashions and upcoming trends

Education

Bachelor of Science in Fashion Merchandising
Texas State University, San Antonio, TX, September 2007 – June 2011

Key Skills

  • Consultative seller
  • Fluent in Spanish
  • Intercultural competence
  • Knowledgeable
  • Merchandising
  • Point of sale proficiency
  • Relationship builder
  • Time management

Natasha Donaldson
(123) 456-7890
your.email@email.com
123 North Street, Tampa, FL 2234

Profile

Accomplished retail sales associate with 12 years of experience in selling clothing and fashion accessories. High level of customer service with skills in assisting customers to find items that suit their style and body shape, thus encouraging customer retention. Proficient in learning product lines quickly, processing payments and organizing a sales floor to be visually appealing.

Professional Experience

Sales Associate, Luxury Fashions, Tampa, FL
July 2014 – Present

  • Actively listen to customer and ask questions to accurately ascertain their needs and make recommendations accordingly
  • Upsell fashion accessories to achieve an average of 10% higher purchase price with each transaction
  • Achieved 120% or more of sales goals for twelve consecutive months

Sales Associate, Dolphin Swimwear, Tampa, FL
April 2010 – June 2014

  • Recommended new merchandise display options, which led to 25% increase in sales after implementation
  • Listened to customer complaints and negotiated solutions
  • Demonstrated product knowledge and friendly service leading to an average score of 92% on customer satisfaction surveys

Retail Sales Assistant, Bert’s Menswear, Tampa, FL
January 2008 – March 2010

  • Maintained order of shelves and products
  • Accurately and efficiently operated point-of-sale systems
  • Aided customers in finding the best clothing options

Education

Associate Degree in Visual Merchandising
Tampa Community College, Tampa, FL, September 2017 – June 2019

Key Skills

  • Conflict resolution
  • Product knowledge
  • Retail software and point-of-sale skills
  • Superior customer service
  • Teamwork
  • Time management
  • Upselling
  • Visual merchandising skills

Common Key Skills and Action Verbs for Retail Sales Associate Resumes

Many hiring managers use applicant tracking systems (ATS) to help them identify potential job candidates. The ATS scans each resume, looking for key skills and action verbs that hiring managers are looking for. Therefore, it’s important to highlight these skills and action words in your resume. Using more keywords and phrases increases your chances that the hiring manager will see your resume and invite you for an interview.

Action Verbs
Ability to multitask Ability to use information technology
Active listening skills Attention to detail
Communication skills Composure
Cultural awareness Customer service skills
Flexibility Friendliness
Good with numbers Handle physical exertion
Interpersonal skills Loss prevention experience
Merchandise control Patience
Persuasive Product knowledge
Quick learner Reliable
Resilient Teamwork
Action Verbs
Adapt Advise
Communicate Demonstrate
Display Encourage
Explain Learn
Listen Market
Negotiate Operate
Order Organize
Process Respond
Sell Stock

Tips for Writing a Better Retail Sales Associate Resume

Quantify your sales experience on your resume

Quantifying your sales experience gives hiring managers a clear idea of your skills and abilities. When crafting your resume bullets for professional experience, use concrete numbers to answer questions about “how much?” or “how many?” For example:

  • How many customers did you serve each day?
  • How much extra revenue did you generate?
  • How many customers gave you positive feedback?
  • How often did you achieve sales goals?

Example #1

Good


Served an average of 45 customers each day, consistently receiving a rating of 97% in customer feedback surveys

Bad


Served customers in a busy retail store, receiving consistently high customer feedback

Example #2

Good


Provided recommendations to customers regarding complementary products and accessories resulting in $7,500 in additional revenue

Bad


Helped customers select items and provided additional recommendations for products and accessories

Showcase your communication skills

The ability to communicate well is essential to a career in retail. A high-level retail sales associate representative needs to actively listen to identify the customers wants and needs. They must also be able to convey how the products they’re recommending meets those desires. Try to highlight your communication skills in your professional experience bullets and the key skills section of your resume. If you regularly managed customer complaints, this can also be mentioned to demonstrate your listening skills and ability to resolve problems.

Example #1

Good


Determine suitable grill for customers based on their stated needs and explain equipment operation and maintenance to customers while also recommending additional accessories.

Bad


Help customers make decisions on which grill to buy and help them choose suitable accessories

Example #2

Good


Assisted customers with product returns, listening closely to complaints and using this information to resolve issues and recommend a suitable replacement, resulting in a positive outcome for both customer and company

Bad


Assisted customers with complaints

How to Align Your Resume With the Job Description

Hiring managers use job descriptions to clarify the skills and abilities that an applicant needs to succeed in the position. It is these skills and abilities that they look for when identifying candidates to invite for an interview. Including experience that mirrors these requirements can help you stand out as an ideal candidate.

When deciding what to highlight in your resume, look for the skills that are mentioned first in the job description. Those that are listed more than once are also key requirements. Make sure your resume demonstrates how you can deliver on the key priorities outlined in the company’s job description. Concrete examples that quantify your abilities make a more favorable impression than generalized, bland statements.

Example Retail Sales Associate Representative Job Description


Amethyst Fashions is a leading fashion retailer, providing high-end, luxury brands to discerning consumers. Your love of fashion will shine through as you assist customers to make purchasing decisions. You will work closely with a team to process payments, display merchandise and keep the sales floor tidy. The ideal candidate must be able to maintain product knowledge in the rapidly changing world of fashion.

Responsibilities:

  • Greet customers, respond to questions and provide outstanding customer service
  • Operate cash registers and manage financial transactions
  • Maintain a superior product knowledge
  • Maintain a professional and fashionable appearance by wearing items stocked by the company
  • Help the sales floor stay visually appealing by keeping items tidy
  • Introduce promotions and opportunities to customers
  • Cross-sell clothing items and accessories to increase purchase amounts

Qualifications:

  • High school diploma; associate degree in retail, fashion or visual merchandising preferred
  • 2-3 years of retail experience
  • Fashion retail experience preferred
  • Proficient information technology and computing skills
  • Experience with point-of-sale systems
  • High degree of attention to detail
  • Fashion forward outlook
  • Physically healthy: This position constant moving, reaching, grabbing and standing for at least two consecutive hours and may occasionally involve kneeling, crouching and climbing ladders.

The job description indicates that the ideal candidate should have the following skills and experience:

  • Customer service skills
  • An interest in fashion
  • Proficiency with cash registers and other computing systems
  • Retail experience
  • The ability to quickly learn and retain product knowledge
  • Professionalism
  • Team oriented
  • Organized
  • Experience keeping a sales floor tidy and appealing

Use what you highlighted in the job description to build your resume. Make sure you include examples that show you possess the key skills and abilities the company requires. See below for an example of how best to incorporate them into your resume.

Retail Sales Associate Work Experience Example


Retail Sales Assistant, Quartz Style and Design, Canton, OH

July 2015-Present

  • Provide superior customer service by helping clients find the perfect color and fit and the accessories to match
  • Help clients finalize purchases by efficiently processing sales through the cash register, taking payments via cash, check and credit card
  • Stay up to date with product knowledge by reading product descriptions, participating in team meetings and reading fashion blogs and magazines to maintain knowledge of current and upcoming trends
  • Keep sales floor visually appealing by replenishing stock and keeping displays tidy