Retail Manager Resume Examples

Management Occupations in the retail sector are expected to experience job growth of 4% from 2019 to 2029, with increased demand for supervisors who specialize in directing the customer experience. According to the Bureau of Labor Statistics, there will be over 4.4 million retail workers in the U.S by the end of the next decade. As online sales continue to increase, companies will look to retail managers to implement strategies and oversee teams of sales workers to enhance the customer service experience.

While jobs are expected to decline slightly due to the rise of online retail, the demand for skilled retail employers will remain as many people continue to do most of their retail shopping in physical stores. However, competition for retail positions, especially management roles, will be intense. A strong resume can help you to stand out from other retail management applicants. Below you will find resume examples for entry-level and senior-level management positions. You will also find tips to help you write a strong resume that matches a specific job description.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 Years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Retail Manager Resume Examples

Years of Experience
  • No Experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Kendra R. Reid
(843) 000-1111
[email protected]
19228 Silkworm Trail, Myrtle Beach, SC 29577

Profile

Enthusiastic retail worker with three years’ experience in customer service, team building, stocking, merchandising design and inventory upkeep. Able to introduce and implement innovative customer service techniques resulting in increased customer loyalty and employee morale. Skilled in facilitating communication within and across departments.

Key Skills

  • Team leadership
  • Customer service
  • Retail POS software
  • Process improvement

Education

Bachelor of Science in Retailing
UNIVERSITY OF SOUTH CAROLINA (ONLINE) Anticipated graduation 2021

Emphasis in Retail Management
Courses completed to date include:

  • Marketing Basics
  • Introduction to Sales
  • Merchandising
  • Workplace Leadership
  • Communications
  • Loss prevention

High School Diploma
SOCASTEE HIGH SCHOOL Myrtle Beach, SC, 2017

Professional Experience

Senior Sales Associate, Belk Department Store, Myrtle Beach, SC
July 2017 – Present

  • Assist customers with finding and purchasing items
  • Organize items for displays, racks, and shelves
  • Train new hires on POS system operation and customer service strategies
  • Received praise from managers and high Google reviews for outstanding customer service
  • Encouraged 200 customers to sign up for the store credit card in 2019, setting a store record
  • Promoted from entry-level Sales Associate within six months of hire, accepting increasing levels of responsibility

Intern, Macy’s Store Management Internship Program, Miami, FL
Summer 2019

  • Completed project and presentation covering new ideas for growing the business
  • Shadowed management in multiple departments
  • Interacted with store manager and regional teams

James Steinbeck
(012) 345-6789
[email protected]
123 Main Street, Orlando, FL 12345

Profile

Organized retail manager with 2 years of experience. Exceeded sales forecasts by 15% every quarter in current position and achieved a 30% increase in customer satisfaction. Knowledgeable of retail market trends and customer savvy.

Key Skills

  • Organization
  • Leadership
  • Communication and negotiation
  • Operations Management
  • MS Office
  • POS Systems
  • Sales Training and Team Building

Education

Bachelor of Science, Retail Management
UNIVERSITY OF CENTRAL FLORIDA Orlando, FL, September 2012 – June 2016

Master of Business Administration
UNIVERSITY OF CENTRAL FLORIDA Orlando, FL, September 2016 – June 2018

Professional Experience

Retail Manager, Central Elements Clothing Store, Orlando, FL
July 2018 – Present

  • Prepare daily work reports and schedules for over 30 employees
  • Track and analyze sales and customer trends in order to maximize growth
  • Introduced online sales system in 2019 that increased customer sales by 20%
  • Created a mystery shopper system in 2019 that lead to an increase in employee and customer satisfaction
  • Communicate with clients to find out which product lines they would like to be stocked by the store
  • Schedule deliveries
  • Enforce company policies
  • Communicate with key suppliers and seek out new suppliers
  • Recruit and train new employees
  • Introduced new green retailing strategies in January 2020

Stephanie Pilkewicz
(123) 456-7890
[email protected]
184 Main Street, Boston, MA 98104

Profile

Resilient, highly organized management professional, experienced in implementing innovative sales techniques, store merchandising and pricing. Proven record of exceeding sales forecasts and creating highly productive, sales-focused teams through customer-centered training programs. Experienced, detail-driven operations analysis, resulting in effective budget oversight, reduced shrinkage, cutting edge merchandising presentation and consistent product turnover.

Professional Experience

Store Manager, Urban Outfitters, Boston, MA
December 2015 – Present

  • Manage and train a 100-member team for operations of 60,000 sq. ft. store, providing positive coaching and accountability to exceed customer expectations
  • Supervise four department managers, devising motivational plans and strategies for staff performance
  • Oversee store remodels, including $3.1M complete store remodel, October 2017
  • Implement evolving policies and procedures to increase client loyalty and store sales

Assistant Store Manager, Anthropologie, Cambridge, MA
July 2012 – December 2015

  • Supported store manager in increasing monthly sales revenue by 20%
  • Coordinated and developed new employee training and sales associates’ schedules
  • Increased customer satisfaction ratings by 25% within the first seven months and profitability by 45% within the first year
  • Implemented inventory and merchandising procedures on a quarterly basis, reducing shrinkage by 1.8% to .7%

Education

Bachelor of Arts, Business Administration
BAY STATE COLLEGE Boston, MA, September 2008 – June 2012

Key Skills

  • Ability to adapt to changing policies and expectations
  • Experienced in management training and leadership of large teams
  • Detail-focused, attentive to inventory, in-store systems and logistics
  • Bilingual in English and Spanish

Certifications

  • Retail and Omnichannel Management Certificate

Alison Jacobs
(123) 456-7890
[email protected]
789 First Avenue, Baltimore, Maryland 12345

Profile

Results-driven retail management professional with 10+ years of experience implementing profit-generating product sales techniques that exceed annual store revenue objectives. Adept at creating in-store marketing displays that capitalize on current consumer trends and increase year-round and seasonal/holiday sales. Effective, team-centered management style that enhances employee productivity through customer-focused employee training methods and rewards-based employee contests, commissions and bonuses.

Professional Experience

Store Manager, This is Hip Clothing & Accessories, Baltimore, Maryland, 12345
January 1, 2014 – Present 

  • Oversee day-to-day operations of a 25,000-square-foot retail store with 40 employees
  • Incorporate ongoing, unique sales techniques to raise average annual store profits by approximately 10 to 20% each year
  • Increase customer retention rate from 20% to 45% through implementing excellent customer service practices
  • Maintain 90% employee retention rate through targeted recruitment initiatives

Store Manager, This Sounds Cool CDs and Records, Fairfax, Virginia, 54321
March 4, 2009 to December 20, 2014

  • Managed retail franchise of 10,000-square-foot store with 15 employees
  • Raised yearly sales profits an average of 5% each year
  • Elevated customer return rate through implementation of unique, franchise-approved customer rewards programs
  • Received franchise retail manager excellence award in 2012, 2013 and 2014

Education

Bachelor of Arts in Sales & Marketing
Fairfax Retail College, Fairfax, Virginia 54321, August 2010 to May 2014

Key Skills

  • Excellent verbal communication skills
  • Promote an exciting teamwork-focused working atmosphere
  • Possess natural shrink avoidance and cost reduction instincts
  • Skilled at in-store product merchandise placements and displays

Common Key Skills and Action Verbs for Retail Manager Resumes

Companies and higher managers look for key skills and relevant action verbs to help them evaluate job candidates. It’s important to highlight these in your resume to gain a competitive edge. Resumes are often scanned through Applicant Tracking Systems (ATS), which sort resumes based on keywords and phrases that match the specific requirements of an available job position. ATS systems identify high-ranking resumes in an applicant pool and pass these along to hiring managers. By adding appropriate keywords into your resume, you increase your chances of being chosen for an interview by a hiring manager.

Key Skills & Proficiencies
Budgeting Cash management
Critical thinking Customer relations
Data analysis Decision making
Detail-oriented Effective communication
Goal-oriented Inventory management
People management Point of Sale (POS) systems
Product display Sales experience
Sales leadership Self-motivated
Supplier relations Team building
Time management
Action Verbs
Analyze Coach
Collaborate Convert
Encourage Incentivize
Listen Manage
Market Motivate
Negotiate Organize
Price Promote
Purchase Resolve
Review Select
Ship Source
Supervise Train
Visualize

Tips for Writing a Better Retail Manager Resume

Showcase your leadership abilities

Retail managers are responsible for overseeing the day-to-day operations of retail environments. In addition to supervising retail workers and effectively handling customer requests, retail managers help drive store revenue. In fast-paced retail environments, attention to customer service, the ability to keep products organized, and motivating team members to make sales are essential. You must demonstrate to hiring managers your strength as a leader and your ability to work under pressure. Highlighting your ability to train employees, incentivize team members, manage inventory, and convert leads to sales can help you showcase your effectiveness as a manager. Make sure to mention the types of teams you’ve led, strategies you’ve implemented to increase sales, and the challenges you’ve helped resolve in the workplace.

Example #1

Good


Trained 60 seasonal retail workers in a new digital POS system that improved checkout efficiency by 25% over a three-month period.

Bad


Taught employees how to use a new checkout system to streamline operations.

Example #2

Good


Implemented a personalized customer experience to a team of 40, which increased average daily revenue by $10,000.

Bad


Created programs designed to improve the customer experience.

Highlight your analytical and decision-making skills

Hiring managers need to understand your ability to handle the challenges and critical thinking required to efficiently manage retail space. Highlight your ability to understand and analyze financial data, as well as operate relevant software programs in either the professional experience bullet points or the key skill section of your resume.

Example #1

Good


Proficiency in RetailGraph, Shopify POS, NetSuite SuiteCommerce, Vend, and Erply.

Bad


Good knowledge of POS systems.

Example #2

Good


Increased store profit by 15% by analyzing financial data and creating a discount strategy to coincide with our back-to-school campaign.

Bad


Developed a discount strategy to increase store revenue.

How to Align Your Resume with the Job Description

Each job has unique responsibilities, and hiring managers are looking for applicants who fit their needs. Sometimes this requires screening many candidates to fight the right fit. Tailoring your resume to include specific skills and experience prerequisites outlined in the job description may help you stand out from a crowded pool of applicants.

Are you unsure of which skills and experiences you should include in your resume? Job descriptions often include the most important requirements near the beginning or reference these requirements throughout the announcement. Make sure your resume highlights how you can excel at the tasks listed as essential duties. Showcase your strengths and relevant milestones, and be sure to use descriptive language with specific examples.

Example Retail Manager Job Description


Poncé is one of the fastest-growing premium skincare brands in the United States and was recently featured in Vogue and Elle as one of the five luxury beauty brands to watch in 2021. We’re opening our flagship store in New York City and looking for an experienced retail manager to cultivate a one-of-a-kind customer service experience and oversee our day-to-day operations. Poncé is looking for candidates with effective communication skills who can implement consumer strategies that drive sales, inspire and motivate team members, and manage relationships with suppliers and vendors.

Responsibilities:

  • Manage day-to-day operations, including financial reports
  • Train employees in brand messaging, customer approach, and company best practices
  • Communicate with suppliers and the head office to ensure products are in stock, and keep up-to-date records of items that are out of stock or discontinued
  • Handle customer requests and mitigate challenges or other issues that may arise (exchanges, refunds, questions, complaints)
  • Suggest and implement new strategies to drive sales
  • Oversee product display and store layout to ensure it meets brand standards and facilitates an effortless customer experience
  • Maximize profits and incentivize team members to meet sales targets

Qualifications:

  • High school diploma; Bachelor’s degree in marketing, sales, or business preferred
  • 3 years of experience working in retail management for a skincare or luxury brand
  • Strong communication skills
  • Experience in visual merchandising
  • Proficiency in Microsoft Suite and retail management software such as Vend and Shopify POS
  • Strong analytical and decision-making skills

The job description suggests that the ideal candidate should have the following qualities and experience:

  • Leadership
  • Customer service
  • Employee training
  • Communication
  • Sales strategy
  • Data analysis
  • Visual merchandising
  • Retail management software proficiency
  • Team oriented
  • Decision-making skills
  • Supplier/vendor relations

Craft your resume to include the skills and experience you have that match the keywords you highlighted in the job description. Below is an example of how to best incorporate these keywords into your resume:

Retail Manager Work Experience Example


Retail Manager, Glossier, New York, NY

December 2019 – March 2020

  • Managed day-to-day operations in the high-volume Glossier flagship store, which served more than 1,000 customers per day
  • Effectively trained new team members in the Glossier customer experience strategy, which helped increase in-store purchases by 12%
  • Handled the visual merchandising and product layout for all three levels of the 5,500 square foot store in Soho
  • Developed an incentive program to drive sales during the 2019 holiday season, which helped increase average daily profit by $1,000
  • Communicated daily with suppliers and warehouses to make sure sufficient stock of all best-selling products were kept in-store.