Hospitality Hotel Front Desk Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Tom Jones
(193) 746-1774
[email protected]
57 Right Street, Newport, RI 02895
Profile
Personable Hotel Front Desk Clerk with 2 years of experience in hospitality and customer-facing roles. Combine strong organizational skills with a polished customer service style both in person and over the phone. Promptly address various questions and concerns from customers, ensuring a positive guest experience and repeat business.
Key Skills
- Conflict Resolution
- Creative Problem-Solving
- Customer Database Management
- Customer Relations & Service
- Reservations Management
- Task Prioritization
- Time Management
Professional Experience
Hospitality Host, The Sleeping Bear Inn, Providence, RI | May 2020 to January 2022
- Managed reservations at this 40-room boutique inn
- Promptly addressed and resolved all customer inquiries
- Provided quality customer service, helping drive an increase in repeat business
- Tracked guest satisfaction surveys to help maintain the inn’s 97% positive customer experience ratings
Waiter, The Hotel Bar, Providence, RI | February 2019 to April 2020
- Honed customer service skills in a fast-paced, high-pressure environment
- Made reservations and organized seat plans
- Filed incident reports documenting any issues for management
Education
Bachelor of Science (BS) in Tourism & Hospitality Management, Johnson & Wales University, Providence, RI | 2020
Select Coursework:
- Social Media Marketing
- International Policies of Tourism
- World Geography for Tourism & Hospitality
Credentials
Cvent Supplier Professional Certification
Certified Hospitality Supervisor, American Hotel & Lodging Educational Institute
Alice Lee
(123) 456-7890
[email protected]
1 Main Street, Newport Beach, CA 09876
Profile
Courteous Hotel Front Desk Clerk with 8+ years of experience. Skilled at handling various administrative tasks while providing optimal customer service to ensure smooth hotel operations. Thrive in dynamic and fast-paced work environments.
Professional Experience
Front Desk Clerk, Milton Grand Hotel, Los Angeles, CA | December 2014 to Present
- Manage front desk for a 600-room, full-service 4-diamond hotel
- Cheerfully greet and assist all guests with check-in and check-out procedures
- Coordinate with housekeeping staff to ensure all rooms are cleaned and ready on time
- Ensure timely transport of guests on shuttle to and from hotel
Front Desk Clerk, Embassy Express Suites, Los Angeles, CA | October 2012 to December 2014
- Handled front desk operations for a 250-room hotel
- Took reservations and checked guests in and out
- Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions
Education
Associate Degree in Hospitality Management, Glendale Community College, Glendale, CA | 2012
Graduate, Newport High School, Newport Beach, CA | 2010
Key Skills
- Conflict Resolution
- Creative Problem-Solving
- Customer Relations & Service
- Reporting & Documentation
- Team Collaboration
Certifications
Certified Front Desk Representative (CFDR), AHLEI | 2016
Nicole Burke
(567) 890-1234
[email protected]
789 Address Road, Miami, FL 76543
Profile
Hotel Front Desk Manager with 15+ years’ experience in luxury hotel complexes. Lead by example to ensure all guests receive a warm, professional welcome and top-caliber service. Strong awareness of different cultural norms and etiquette. Proven record of building and training world-class hospitality teams. Fluent in Spanish and English, and proficient in French and German.
Professional Experience
Front Desk Manager, TM Hospitality Inc, Miami, FL | February 2011 to Present
- Lead front-of-house meetings and clearly communicate policies, procedures, and sales strategies to colleagues
- Manage guest check-in and satisfaction for a 300-room resort
- Supervise a large team to deliver prompt and welcoming service and coordinate operations between departments
- Conduct training for 150+ support staff to develop talent and ensure consistent quality
- Handle invoices and transactions, and resolve complaints and system problems promptly
- Oversee department budgets and forecast revenue and occupancy in collaboration with other managers
Assistant Front Desk Manager, Hilton Hotels, Miami, FL | June 2005 to February 2011
- Welcomed guests to this 100-room hotel and managed bookings, ensuring special requests were accommodated
- Confirmed adequate staffing to handle guest requests efficiently
- Oversaw lobby environment, and deployed cleaning staff as needed to ensure guests got a positive first impression
Education
Associate of Science in Hospitality & Tourism Management, Miami Dade College, Miami, FL | 2005
Key Skills
- Customer Service
- Payroll Analysis
- Revenue & Profit Growth
- Staff Training Program Development
- Strategic Planning
- Task Prioritization
Tips for Writing a Better Hotel Front Desk Hospitality Resume
Highlight your problem-solving and decision-making skills
As a front-desk employee, you’re the face of the property you work at, and hiring managers need to know you’re able to ensure guest satisfaction. From complaints about noisy neighbors to unclean rooms, you must demonstrate an ability to listen to customers and provide proactive solutions to their issues. Show you’ve been able to solve problems on the job by highlighting awards or positive guest feedback.
Examples
- Named “Employee of the Month” after receiving the most positive mentions on guest check-out survey
- Implemented a system to manage and resolve customer complaints, resulting in a 10% increase in overall guest satisfaction
Use simple formatting
To ensure your resume makes a good first impression, keep your format clean and simple. Try a traditional serif font like Century or Cambria for your body text and a clean sans serif font like Calibri for your subject headings. Use color sparingly, if at all. Avoid fancier Microsoft Word format options like WordArt, Tables, and Text Boxes (which can muck up ATS anyway).
This conservative approach is well-suited to your field, but it’s also often the best way to display your various career information. As Leonardo da Vinci once said, “Simplicity is the ultimate sophistication.”
Omit the phrase “References available upon request”
Hiring managers already assume you can provide references, so you don’t need this phrase on your resume. Better to use that space at the end of your document for another work highlight, or other relevant qualifications such as your education or foreign language ability.
Common Key Skills for Hotel Front Desk Hospitality Resumes
One of the best ways to improve your resume is to add keywords.
That’s because most employers now use an applicant tracking system (ATS), which scans each submitted resume for keywords relevant to the job opening at hand. When the ATS finds a resume with many relevant keywords, it flags the document for the hiring manager.
To make your resume ATS-friendly, add a keyword-rich “Skills” or “Expertise” section. Here are some common keywords for hotel front desk hospitality resumes:
Note: As the list below indicates, you should only use noun phrases in this section. Reserve personal attributes and adjectives (like “highly collaborative” or “strong work ethic”) for your Profile summary. Any time you’re unsure whether a term fits this section, just plug it into the phrase “I’m skilled in [term].” If the term makes a correct sentence (“I’m skilled in team collaboration”), you can use it. But if it’s nonsense (“I’m skilled in highly collaborative”), leave it out.
| Key Skills & Proficiencies | |
|---|---|
| Conflict Resolution | Creative Problem-Solving |
| Customer Database Management | Customer Relations & Service |
| Data Entry | Payroll Analysis |
| People Management | Phone Etiquette |
| Point-of-Sale (POS) Systems | Reporting & Documentation |
| Reservations Management | Revenue & Profit Growth |
| Scheduling | Staff Training Program Development |
| Strategic Planning | Task Prioritization |
| Team Collaboration | Time Management |
Common Action Verbs for Hotel Front Desk Hospitality Resumes
One of the most frequent resume mistakes is using too few verbs. You may fall into repeating the same generic verb (say, “Manage”) many times. This repetition can distract the hiring manager and fail to show the varied nature of your experience. The following list will help you mix up the verbs on your hotel front desk hospitality resume:
| Action Verbs | |
|---|---|
| Analyze | Assign |
| Assist | Collaborate |
| Identify | Listen |
| Manage | Organize |
| Oversee | Prioritize |
| Recommend | Resolve |
| Review | Schedule |
| Select | Support |
| Troubleshoot | |
How to Align Your Resume With a Job Posting
For each job in your Experience section, consider adding a description of the hotel or facility. You can place this description in brackets right next to or below the facility name. It also helps to match formatting. For instance, if you’ve italicized the facility name, italicize the description too.
Facility descriptions let you show any similarity between the places you’ve worked and the place you now want to work. For instance, maybe you’ve worked for a similar size hotel or organization. If you’re applying for a job in a large or top-rated hotel, use facility descriptions to emphasize any background you have in these environments. By working these details into your descriptions, you can make your resume that much more relevant to the job opening at hand.
Other Resume Examples
The Bureau of Labor Statistics forecasts that total jobs for receptionists will stay about the same between 2021 and 2031. For more on finding opportunities in this field and related fields, check out the links below:
- Hotel Hospitality Resume Examples
- Hotel Front Desk Hospitality Cover Letter Examples
- How to Show Your Customer Service Skills on a Resume
