Host & Hostess Resume Examples

Updated March 19, 2021

The demand for food and beverage serving and related positions, which includes hosts and hostesses who welcome guests in restaurants and other hospitality spaces, is expected to increase by 10% over the next eight years. The Bureau of Labor Statistics projects there will be over 550,000 positions added in the United States by 2029. This growth is consistent across the food and beverage sector, as more people dine out and new restaurants open.

However, the competition will remain high, especially for jobs at high-end establishments in major metropolitan areas. To help you stand out from other job applicants, you should take the time to craft a relevant and captivating resume. You’ll find resume examples for both entry-level and experienced hosting positions in this guide. Additional tips are offered to help you tailor your resume to a specific job description and highlight your most relevant skills.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Host and Hostess Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Maya Harding
(765) 432-1098
[email protected]
765 Address Street, Minneapolis, MN 23456

Profile

Outgoing hospitality graduate with in-depth knowledge of hotel and restaurant management. Dedicated to providing memorable guest experiences and maintaining high standards of service. Excellent strategic skills with strong multitasking ability and aptitude for organizing reservations and staff deployment. Friendly and warm communication style and ability to work closely with team members to achieve ambitious targets.

Key Skills

  • Time management
  • Excellent written and oral communication
  • Strong numerical ability
  • Motivated and hardworking
  • Thrives in fast-paced working environments
  • Excellent teamwork skills
  • Knowledge of alcoholic beverages and food pairings

Education

Associate of Applied Science in Hospitality Management
SAINT PAUL COLLEGE Saint Paul, MN, September 2018 – June 2020

Coursework completed:

  • Food service concepts
  • Hospitality marketing and sales
  • Customer service practices

Professional Experience

Server, Yard House, Minneapolis, MN
June 2020 – Present

  • Take customer orders and provide efficient and friendly table service
  • Answer customer’s menu queries and advise on dietary requirements and potential allergens in dishes
  • Maintain an up-to-date understanding of a broad menu and communicate information to customers
  • Work collaboratively with colleagues to meet challenging deadlines in a busy environment

Server, Spoon and Stable, Minneapolis, MN
June 2018 – September 2018

  • Developed a detailed knowledge of wines and cocktails and recommended suitable pairings to customers
  • Communicated with kitchen staff to facilitate special requests and ensure timely service
  • Assisted with washing up and cleaning duties as required
  • Maintained an attractive and uncluttered dining area
  • Processed payments and refunds using the point-of-sale system

Melanie Wilson
(123) 456-7890
[email protected]
555 Second Street, Springfield, MO 12345

Profile

Professional restaurant hostess with almost two years of experience working in privately-owned dining establishments. Strong skills in customer service, teamwork, organizing reservations, and planning seating charts. Demonstrates success in coordinating with the dining staff to offer exemplary customer service to guests.

Key Skills

  • Outgoing and professional demeanor with excellent customer service skills
  • Ability to stay calm under pressure and excel in fast-paced environments
  • Superb conflict resolution skills
  • Adept at prioritizing
  • Excellent communication skills
  • Strong leadership qualities
  • In-depth knowledge of the restaurant industry

Education

High School Diploma
NORTHWEST HIGH SCHOOL Springfield, MO, September 2015 – May 2019

Professional Experience

Restaurant Hostess, Fresca’s Fine Italian Dining, Springfield, MO
January 2020 – Present

  • Greet guests, answer phones, seat customers at tables, and present menus in a professional and courteous manner
  • Prepare seating arrangements and organize reservations to ensure guest satisfaction
  • Always maintain a professional appearance and address customer inquiries with good listening skills and problem-solving abilities
  • Inspect dining room for proper supply levels and cleanliness
  • Follow-up with diners to ensure their satisfaction with their dining experience and address additional requests
  • Manage a two-seating per night reservations system, with 100 diners per seating

Restaurant Hostess, Jimmy’s Pizza, Springfield, MO
June 2019 – January 2020

  • Greeted customers and escorted them to their table as soon as seating was available
  • Maintained professionalism and friendliness in a busy environment
  • Completed various dining room tasks while providing excellent customer service
  • Answered the phone and directed calls when required

Betty Harrison
(752) 814-7263
[email protected]
2 Down Road, Rochester, New York, 14610

Profile

Warm and organized hostess with eight years of experience working in highly regarded restaurants and bars. Achieved a bachelor’s degree in Hospitality Business from Michigan State University. Experience managing customer relationship databases, arranging large parties for groups of over 10, and answering all incoming phone calls and emails. Impressive organizational skills and a friendly customer service manner.

Professional Experience

Restaurant Host, The Seafood Restaurant, Rochester, NY
March 2016 – January 2021

  • Increased customer satisfaction by 15% in one year
  • Maintained warm and professional manner while dealing with guests in person and over the phone
  • Reconciled cash in tills
  • Sat over 130 diners a night in three separate seatings

Hotel Host, The Hilton Hotel, Providence, RI
September 2014 – February 2016

  • Responsible for creating table arrangements and booking reservations
  • Handled restaurant point of sale software
  • Greeted all guests and escorted them to their designated tables

Education

Bachelor of Arts degree in Hospitality Business
MICHIGAN STATE UNIVERSITY East Lansing, MI, September 2010 – June 2013
Took part in a study abroad scheme, including a work placement in Canada, to broaden hospitality experience.

Coursework Completed:

  • Service management principles
  • Hospitality food service operations
  • Hospitality business ownership

Key Skills

  • Aptitude for customer service and making clients feel relaxed
  • Impressive time management skills and attention to detail
  • Experience in CRM databases and hosting large groups
  • Experience in cash till reconciliation
  • Impeccable ability for multitasking in a busy environment
  • Proven ability to stay calm under pressure and always remain professional

Certifications:

  • American Hotel & Lodging Educational Institute’s Certified Guest Service Professional

Katherine Ryan
(735) 917-2745
[email protected]
81 Left Street, Providence, Rhode Island, 02909

Profile

Organized and friendly hostess with 12 years of industry experience and a Bachelor of Science in hospitality management. Positive attitude towards handling customer inquiries and problems. Great aptitude for problem-solving. Impeccable organizational and management skills. Experience maintaining CRM databases and booking large party reservations.

Professional Experience

Hospitality Host, The Michelin Restaurant, Newport, RI
April 2012 – December 2020

  • Implemented a new CRM database that improved customer satisfaction ratings by 20% over three years
  • Arranged all party reservations, approximately 40 per night
  • Answered incoming calls and emails in a warm and professional manner
  • Filed incident reports

Hotel Host, The Hilton Hotel, Providence, RI
2010 February – March 2012

  • Maintained excellent customer service in a high-pressure, fast-paced environment
  • Organized table plans and booking reservations
  • Reconciled tills

Education

Bachelor of Science in Hospitality Management
Johnson & Wales UniversityProvidence, RI, September 2006 – June 2009
Took part in a study abroad scheme, which involved working as a restaurant host in Spain.
Coursework Completed:

  • Food Service in Hospitality and Tourism
  • Managing the Hotel Guest Experience
  • Hospitality Sales and Meeting Management

Key Skills

  • Excellent observation skills
  • Friendly and personable customer service manner
  • Experience in reservation management
  • Keen time management and organizational skills
  • Experience using digital customer databases

Certifications:

  • Certified CVE Venue Executive
  • CHSP Certified in Hospitality Sales

Common Key Skills and Action Verbs for Host and Hostess Resumes

Key skills and relevant action verbs can help general managers, maître d’s, and restaurant owners decide which candidate is right for an available hosting position. Including actionable vocabulary in your resume can showcase your workplace accomplishments in a way that helps you stand out. Some companies use applicant tracking systems (ATS) to search for relevant keywords in resumes and quickly filter through applicants. To increase your chances of getting called in for an interview, try to incorporate these relevant words and phrases in your resume.

Key Skills & Proficiencies
Ability to remain calm under pressure Answering phones
Collaboration Conflict resolution
Customer relations Decision-making
Detail-oriented Empathy
Multitasking Organization
People management Point of Sale (POS) systems
Problem-solving Professional
Scheduling Self-motivated
Teamwork skills Time management
Verbal communication skills
Action Verbs
Assist Collaborate
Coordinate Delegate
Improve Increase
Listen Manage
Monitor Organize
Oversee Schedule
Support Train
Resolve Supervise

Tips for Writing a Better Host or Hostess Resume

Highlight your ability to provide accurate wait times and maintain customer satisfaction in a high-volume setting

Most restaurants are fast-paced work environments, requiring you to manage multiple tasks at one time while also remaining calm under pressure. Hiring managers need to understand that you possess the skills to keep the restaurant floor running smoothly. This includes ensuring customer satisfaction while simultaneously facilitating guest turnover to help the restaurant maximize revenue. In high-volume upscale restaurants, customers expect to be seated as soon as possible. Your ability to provide accurate wait times can ensure customers have a great dining experience and return in the future.

Example #1

Good


Helped oversee two dinner seatings each night for our fully-booked forty-table restaurant.

Bad


Able to seat guests quickly.

Example #2

Good


Responsible for efficiently seating guests, helping reduce wait times and prevent overcrowding in server sections.

Bad


Made sure tables could turn over by providing a focused seating plan.

Highlight your ability to effectively communicate with guests

Customer relations is a key aspect of working as a host or hostess. Make sure you highlight your ability to communicate with guests, helping them feel at ease. Hiring managers want to know if you can give guests the right first impression of their establishment.

Example #1

Good


Outgoing and personable, with excellent communication skills.

Bad


Good at talking to people.

Example #2

Good


Won the monthly staff competition for most positive name mentions by customers.

Bad


Got to know regular customers

How to Align Your Resume With the Job Description

Hiring managers often go through a large number of job candidates to find the right fit for their restaurant. By using information from the published job description in your resume, you can stand out from others applying for the same position. To narrow down which skills and work experience points to include, look for requirements mentioned toward the beginning or repeated in the job description. Focus on making your previous job description actionable so that hiring managers can get a clear idea of how you’ll perform on the job. Keep your resume clear and concise. Also, be sure to only include information relevant to the position you’re applying for.

Example Host and Hostess Job Description


Natsumi is hiring a skilled host/hostess for our award-winning flagship restaurant. We’re currently looking for an outgoing and professional team member to greet guests, and oversee seating during lunch and dinner services. Strong verbal communication skills are required, and a host/hostess may perform additional tasks such as taking reservations over the phone and liaising with restaurant staff to ensure guest satisfaction. 

Responsibilities:

  • Manage and organize incoming reservations
  • Handle and resolve customer inquiries over the phone
  • Enthusiastically greet guests, welcome them to the Natsumi space, and show them to their table
  • Seat restaurant guests and manage the restaurant seating chart
  • Communicate any important guest details (such as allergies or special celebrations) to the appropriate team member (server, kitchen, general manager)
  • Assist restaurant staff by helping clear tables and taking customer drink orders
  • Maintain a positive mindset while monitoring each meal service to maximize dining flow and table turnover
  • Some physical strength is required to lift and carry items weighing up to 30 pounds.

Qualifications:

  • High school diploma
  • 1-2  years working in a high-volume fine dining establishment
  • Excellent communication skills
  • Strong attention to detail
  • Experience with multiline phone systems and PBX technology
  • Ability to walk and stand for an entire shift

The job description above states that a host/hostess should possess the following skills:

  • Organization and management
  • Excellent communication skills
  • Attention to detail
  • Teamwork and collaboration
  • Phone calls
  • Good physical fitness
  • Positive mindset

After you’ve identified what’s required for the position, make sure to include your compatible skills and experience in your resume. The following example shows how to incorporate these attributes in your resume: 

Host & Hostess Work Experience Example


Hostess, Blue Snapper Grill, Portland, OR

Nov 2019 – February 2020

  • Helped manage reservations for a 400-seat capacity dining room
  • Communicated with guests and restaurant team members to ensure the highest quality of guest satisfaction.
  • Greeted guests and showed them to their tables or a comfortable waiting area
  • Kept a positive mindset while dealing with customer complaints
  • Monitored and oversaw both dinner and lunch service 
  • Answered phones and assisted guests with booking and special event planning
  • Collaborated with restaurant staff to keep the dining room in pristine condition
  • Assisted the waitstaff by taking customer drink orders, carrying plates, and setting tables for new guests