Grocery Store Cashier Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Jason Roberts
(123) 456-7890
[email protected]
555 Main Street, Dallas, TX 09876
Profile
A Customer Service Professional with four years of cashier experience in high-volume grocery store environments. A proven track record of delivering superior service and achieving 92% satisfaction ratings on customer surveys.
Key Skills
- Customer Service
- Communication
- Cash Handling
- POS Systems
- Operational Support
Professional Experience
Grocery Store Cashier, Johnson’s Groceries, Dallas, TX
September 2019 – Present
- Scan items and process payments via cash, check, credit card, and Apple/Google Pay with an average of $7,300 daily transactions
- Educate customers on membership and rewards programs and secure enrollments at a rate 15% higher than average
- Balance cash register with accuracy and efficiency at the end of each shift
- Greet customers and assist them as needed
- Maintain top ratings from management
Part-time Grocery Store Clerk, Shop’n’Go Convenience, Dallas, TX
April 2019 – September 2019
- Stocked shelves and created sales displays
- Greeted customers and offered assistance
- Performed carry-out service when requested
- Kept store clean and well maintained at all times
Education
High School Diploma
BAXTER HIGH SCHOOL Dallas, TX, September 2015 – May 2019
Alisha Douglas
(887) 766-5544
[email protected]
654 Main Street, Miami, FL 78901
Profile
A Grocery Store Cashier with eight years of customer service experience, specializing in managing customer sales transactions and POS systems. A strong history of providing training to team members to reduce check-out times for customers.
Professional Experience
Grocery Associate, Winn-Dixie, Miami, FL
February 2016 – Present
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
- Rotate stock according to sell-by dates and keep accurate inventories
Cashier, Southeastern Grocers, Miami, FL
January 2013 – February 2016
- Maintained a detailed knowledge of available products and communicated information to customers
- Educated customers on promotions and special offers to secure enrollments in customer loyalty programs
- Handled deliveries and transferred products to the storeroom using safe lifting techniques
Education
High School Diploma
MIAMI PALMETTO SENIOR HIGH SCHOOL Miami, FL, June 2012
Key Skills
- Retail Sales
- Customer Service
- POS Systems
- Cash Handling
- Grocery Store Operations
Certifications
- CPR/First Aid, American Red Cross, 2020
Steven Hirschburger
(870) 123-4567
[email protected]
987 Sixth Street, Jonesboro, AR 72405
Profile
A Senior Grocery Store Associate with 12 years of experience delivering quality service to customers for premiere grocery store chains. A strong history of providing coaching and mentorship to team members to enhance performance and operational efficiency.
Professional Experience
Senior Grocery Clerk, Harps Food Stores, Jonesboro, AR
July 2016 – Present
- Manage and process grocery sales transactions, communicate with empathy and understanding, and fulfill online and special-order requests to ensure customer satisfaction
- Maintain 100% accuracy in transactions and achieve a 90% average customer satisfaction rating month-over-month
- Provide training to six entry-level grocery clerks on SOPs, POS systems, customer service best practices, and grocery store products
Grocery Cashier, Kroger Stores, Memphis, TN
March 2012 – May 2016
- Assisted up to 150 customers per day, processed payment transactions, executed special requests, and resolved customer complaints and returns, resulting in a 93% customer satisfaction rating
- Increased store loyalty card registrations by 15% and exceeded goals by 10%
- Awarded Employee of the Month 10 times; received no customer complaints
Grocery Clerk, Emilio’s Grocery, Memphis, TN
July 2008 – February 2012
- Greeted customers and processed payment transactions
- Bagged customer groceries according to best practices to avoid damage
- Balanced average of $1,000 cash drawer on each shift with no discrepancies
- Assisted with stocking shelves, setting up displays and cleaning floors
Education
High School Diploma
SINCLAIR HIGH SCHOOL West Memphis, AR, June 2008
Key Skills
- Customer Service
- Cash Handling
- Communication
- Sales Transactions
- POS Systems
Common Key Skills and Action Verbs for Grocery Store Cashier Resumes
Hiring managers use applicant tracking systems (ATS) to help them sort resumes and identify applicants with the most potential. The ATS scans each resume and scores it based on the number of key skills and relevant action verbs that are included. High-scoring resumes are then forwarded for the hiring manager’s consideration. This means you should have plenty of skill keywords and phrases in your resume to increase your chances of being invited for an interview.
| Key Skills & Proficiencies | |
|---|---|
| Cash Handling | Cash Management |
| Cash Register Operation | Communication |
| Credit Card Transactions | Customer Satisfaction |
| Customer Service | Grocery Store Operations |
| Inventory Management | Loss Prevention |
| Payment Processing | Point-of-sale (POS) Systems |
| Retail Sales | Sales |
| Team Leadership | |
| Action Verbs | |
|---|---|
| Analyzed | Assisted |
| Collaborated | Communicated |
| Conducted | Coordinated |
| Delivered | Examined |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Maintained | Oversaw |
| Performed | Processed |
| Provided | Resolved |
| Supported | |
Tips for Writing a Better Grocery Store Cashier Resume
Showcase your transaction processing skills
The primary responsibility of a grocery store cashier is processing retail transactions. These transactions generally involve using electronic equipment and computer programs. Include details of any point-of-sale software and hardware you’ve used, including EFTPOS machines, barcode scanners, and cash registers. Even if the software or hardware isn’t the same as what’s used in the store, it shows the hiring manager that you can learn to use different systems.
Example #1
Good
Processed transactions in a high-volume grocery store by scanning, processing cash and credit card payments, and providing receipts
Bad
Processed transactions for customers
Example #2
Good
Operated computerized cash registers, optical price scanners, credit card machines, and conveyor belts to complete customer purchases and helped customers manage their own purchases on self-service checkouts
Bad
Operated various machines and software programs to help customers complete their purchases
Feature your customer service experience
Grocery store cashiers are generally the final interaction a customer has with a store, so it’s important that it’s a positive experience. Whether you’re serving your first or 50th customer of the day, you need to provide personable and efficient service. Highlight your superior customer service skills by talking about specific actions you took to help customers and include any relevant numbers, such as the number of customers you served or a customer satisfaction score.
Example #1
Good
Provided excellent customer service to more than 100 customers a day by greeting each person, efficiently processing their transaction, and resolving complaints when required
Bad
Served each customer in a friendly and professional manner
Example #2
Good
Took the initiative to assist customers who needed help locating merchandise and answering product questions, leading to multiple commendations forwarded to my manager and a 94% satisfaction rating on customer surveys
Bad
Helped customers locate merchandise and answered questions
How to Align Your Resume With the Job Description
The Bureau of Labor Statistics includes grocery store cashiers in the broader category of cashiers and predicts that jobs in this category will decrease by 10% from 2021 to 2031. This equates to 335,700 fewer jobs for cashiers across the retail sector. This decline is largely due to advances in technology. More grocery stores are introducing self-service checkouts, and the increase in online sales is also impacting jobs for cashiers.
Companies use job descriptions to define what they need in a new employee. To find a candidate who fits those needs, hiring managers need to look at a lot of resumes. Incorporating the skills and experiences listed in the job description in your resume can help you get noticed among a crowd of applicants.
To determine which skills and experiences you should feature, start by looking closely at the job description. The most important requirements are generally listed first or mentioned multiple times. Include notable accomplishments and attributes that demonstrate you can deliver on key priorities. A generic resume may be overlooked, so don’t copy and paste or use dull descriptions.