Flight Attendant Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Emile Stokes
(123) 456-7890
[email protected]
123 Your Street, Dallas, TX 71112
Profile/Objective
A bilingual Flight Attendant with two years of experience at American Airlines as a crew member on both domestic and international flights. Equipped with an expertise in emergency medicine supported by an AAS in Emergency Medical/Paramedic Services.
Key Skills/Knowledge Areas
- Customer Service
- Communication
- Passenger Safety
- French (Fluent)
- Emergency Evacuation Procedures
- Flight Operations
Education
Emergency Medical Services Associate of Applied Science
DALLAS COUNTY COMMUNITY COLLEGE Richardson, TX, September 2012 – June 2014
Certifications
FAA Certificate of Demonstrated Proficiency
CPR/AED Certified
Professional Experience
Flight Attendant, American Airlines, Fort Worth, TX
December 2018 – Present
- Ensure passenger safety and comfort on domestic flights in the southern U.S. for 50 to 60 hours per week
- Determine means for condensing overhead storage to increase space by 10%
- Instruct and demonstrate proper use of flight and emergency equipment
- Provide extra assistance for passengers who are disabled or under the age of 18
Ready Reserve Flight Attendant, American Airlines, Dallas, TX
April 2018 – November 2018
- Searched actively for ways to contribute/lighten the workload of others during airport-based reserve hours
- Assisted with ticketing, carry-on baggage, and other pre-flight duties
Gemma Avery
(123) 456-7890
[email protected]
123 Blue Street, Denver, CO 82103
Professional Profile/Objective
A customer-oriented Flight Attendant with six years of experience and over 3,000 domestic and international flight hours. A proven track record of calming passengers during emergency landings, performing CPR, and ensuring compliance with flight safety protocols.
Professional Experience
Corporate Cabin Attendant, Frontier Airlines, Denver, CO
January 2020 – Present
- Review private jet customer profiles, provide accommodations according to passenger needs, and identify opportunities to enhance the flight experience
- Deliver quality service to private and business jets with up to 50 passengers and prepare and serve upscale food and beverages to VIP clients
- Attend regular flight safety tracking for both large and small business jets
Senior Flight Attendant, Frontier Airlines, Denver, CO
June 2016 – December 2019
- Maintained a 94% customer satisfaction rating, according to exit/post-flight surveys
- Earned nominations for Senior Flight Attendant of the Year twice by pilots and crew
- Served as unofficial on-board technology expert and aided passengers with technology purchases, including Wi-Fi and airline-distributed headphones
Flight Attendant, Frontier Airlines, Denver, CO
October 2014 – June 2016
- Developed and delivered engaging pre-flight safety presentations to passengers and utilized upselling techniques to increase alcohol sales by 15%
- Operated as designated flight attendant to escort, serve, and care for unaccompanied minors during flights
Education
Associate of Applied Science in Communication
PIKES PEAK COMMUNITY COLLEGE Colorado Springs, CO, September 2012 – June 2014
G550 (Gulfstream) Training + Luxury Food Presentation
SKY ACADEMY (SkyAngels) Santa Rosa, CA, January 2017
Skills
- Flight Safety
- Customer Service
- Conflict Resolution
- Emergency Medical Care and CPR
- Italian (Fluent)
Certifications
FAA Certificate of Demonstrated Proficiency
CPR/AED Certified
Grayson Davenport
(123) 456-7890
[email protected]
123 Your Street, Columbus, OH 12345
Professional Profile/Objective
A Flight Attendant Supervisor with 10+ years of experience and 8,000 flight hours, specializing in customer service, passenger safety, and team management. A customer-focused leader with a proven track record of managing 150+ flight attendants.
Professional Experience
Flight Attendant Supervisor, Delta Airlines, Atlanta, GA
April 2017 – Present
- Supervise and evaluate performances of over 150 flight attendants.
- Create flight attendant schedules, track attendance, and address shift vacancies.
- Address passenger complaints and serve as liaison between customers and flight crew.
- Maintain detailed documentation and develop professional reports.
Check Flight Attendant, Delta Airlines, Atlanta, GA
November 2013 – April 2017
- Led a team of 7+ flight attendants on a Boeing-747 with seats for up to 366 passengers.
- Oversaw passenger food and beverage service and resolved customer complaints.
- Conducted pre-flight inspections and in-flight security and exit checks.
- Assessed crew’s work and identified areas for improvement.
Flight Attendant, Delta Airlines, Atlanta, GA
August 2008 – October 2013
- Selected by superiors to attend to/serve over 35 VIP clients.
- Introduced innovative ideas that reduced boarding time by an average of 8%.
- Greeted passengers and helped place carry-on luggage in overhead compartments.
- Assisted in three emergency medical response events, which all resulted in patient recoveries.
Education
Bachelor of Science in Psychology, Minor in World Cultures
Clayton State University, Morrow, GA, May 2008
Skills
- Decision making
- Supervising flight crews
- Customer-centric
- Customs/currency exchange
- Public speaking
Certifications
FAA Certificate of Demonstrated Proficiency
CPR/AED Certified
Common Key Skills and Action Verbs for Flight Attendant Resumes
In 2018, Delta Airlines received over 150,000 applications for only 1,200 coveted flight attendant openings, and they were not the only airline that experienced this massive response to job postings. Although statistics like these may make your chances of landing a job as a flight attendant appear unlikely, don’t give up just yet! Simply getting your resume in front of a hiring manager narrows your competition pool tremendously.
Reality is, most resumes are never viewed by hiring managers. This is because of a human resources tool known as an Applicant Tracking System (ATS). When a resume is submitted, the ATS scans the document for specific keywords and phrases that match skills and character traits they desire in a candidate. To pass the ATS scan and ensure your resume reaches the airline’s hiring manager or recruiter, fill your resume with all of these keywords that honestly describe you. The more of these keywords you include on your resume, the more likely it is that a hiring manager will see it and call you to schedule an interview.
| Key Skills & Proficiencies | |
|---|---|
| Airport Codes | Airport Operations |
| Baggage Procedures | Communication |
| Conflict Resolution | CPR/AED |
| Customer Service | De-escalation Techniques |
| Emergency Evacuation Procedures | Emergency Medical Care |
| Federal Aviation Administration (FAA) Regulations | First Aid Certified |
| Flight Operations | Flight Safety |
| Food Safety Regulations | Food Service |
| Foreign Language | Passenger Relations |
| Passenger Safety | Plane Evacuation |
| Action Verbs | |
|---|---|
| Administered | Assessed |
| Assisted | Collaborated |
| Communicated | Conducted |
| Coordinated | Delivered |
| Directed | Enhanced |
| Ensured | Evaluated |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Oversaw | Performed |
| Provided | Resolved |
| Supported | |
Tips for Writing a Better Flight Attendant Resume
Don’t undersell your flight attendant soft skills
Interpersonal communication, customer service, problem solving, and attentiveness are highly sought-after traits in flight attendant candidates — especially for individuals looking to take on higher level positions, such as Flight Attendant Supervisors and Base Managers. Be sure your resume calls attention to at least one of your outstanding soft skills that’s essential as a flight attendant or flight attendant manager.
Example #1
Good
Demonstrated outstanding teamwork skills, receiving 98% peer-review scores and became known for asking how I could help.
Bad
Demonstrated strong teamwork skills.
Example #2
Good
Volunteered to mediate problems between other crew members with high resolution rates.
Bad
Frequently applied problem-solving skills.
Write an eye-catching professional profile
An impressive professional profile that summarizes your experience, achievements, and skills is an extremely effective way to differentiate yourself from other job candidates. Make sure your profile focuses on the most important accomplishments of your career, quantifying where possible.
Example #1
Good
Professional and attentive senior flight attendant with 5+ years of experience, an average annual review score of 48.5 out of 50, and a growing reputation for effectively calming flight-phobic passengers during take-off, turbulence, and landing.
Bad
Upbeat flight attendant with a couple years of experience. People person who enjoys travel.
Example #2
Good
Dedicated flight attendant with a talent for remaining calm under pressure. Responsible for 132 successful in-flight conflict diffusions and for successfully solving 54 customer complaints. Extremely fit and healthy, maintaining a 120/80 blood pressure, 71 heart rate, and the ability to stand or remain on feet for 6-8 hours per day and lift 200 pounds.
Bad
Committed flight attendant who works well under pressure.
How to Align Your Resume With the Job Description
As the travel industry continues to grow, so do opportunities for careers in the air. In fact, jobs for flight attendants are projected to grow by 21% over the next ten years according to the Bureau of Labor Statistics. Hiring managers look for candidates whose resumes mirror the skills and experience detailed in their job descriptions. By including work experience and related skills on your resume, you help yourself stand out even more from other flight attendant applicants.
If you aren’t 100% positive which of your skills and experiences you should emphasize, reread the job description and highlight or underline the requirements for the position that are listed first or mentioned more than once. Next, scan your resume. Does it effectively communicate how you can fill the needs the airline says it has? If not, take the words you underlined or highlighted and find ways to naturally add as many as you can into your professional experience or profile. Try to be specific about achievements and impressive personal attributes. As you do this, be sure your final resume accurately shares how you meet the position’s needs well.