Flight Attendant Resume Examples
Years of Experience
- 0
- 2-3
- 5-10
- 10+
Grace Bradley
(123)-456-7890
[email protected]
215 Yellow Ave, Seattle, WA 98120
Profile/Objective
Professional and FAA-certified flight attendant who is fluent in both Spanish and English. Enthusiastic about serving on a cabin crew and completed over 150 hands-on training hours in aircraft systems, passenger interaction, and emergency medical and evacuation response prior to entering the industry.
Key Skills/Knowledge Areas
- Outstanding customer service
- Time management
- Food allergies
- Fluent in English and Spanish
- Professional demeanor
Education
COMPREHENSIVE FLIGHT ATTENDANT & AIRLINE CUSTOMER SERVICE PROGRAM GRADUATE
THE AIRLINE ACADEMY, Ormond Beach, Florida, April 2020 – May 2020
Certifications
- FAA Certificate of Demonstrated Proficiency
- CPR/AED Certified
Completed Courses
Distance Courses
- Airline Terminology
- Geography
- A.A. Aviation Weather
- Booking and Ticketing
Hands-On Courses
- Aircraft Systems Overview
- Flight Attendant Duties
- Cabin Prep
- CPR/AED
- Emergency Situation Training
- Emergency Evacuation Training
- Operation Wing and Water Evacuations
Professional Experience
Flight Attendant, Alaska Airlines, Seattle, WA
June 2020 – Present
- Named “Flight Attendant of the Month’ twice for outstanding customer service and positive attitude, in only six months on the job.
- Reassured passengers during turbulent conditions, common during U.S. mainland to Alaska flights.
- Offered, without prompting, to switch or cover shifts with other team members, so they could attend events important to their kids.
- Completed thorough pre-flight cleanings and safety inspections in record times.
Emile Stokes
(123)-456-7890
[email protected]
123 Your Street, Dallas, TX 71112
Profile/Objective
Energetic and bilingual (English and French) flight attendant with 2+ years at American Airlines as a crew member on both domestic and international flights. Equipped with an expertise in emergency medicine supported by an AAS in Emergency Medical/Paramedic Services. Fluent in both French and English.
Key Skills/Knowledge Areas
- Customer service
- Problem solving
- English and French fluency
- Emergency and evacuation procedures
- High emotional intelligence
Education
Emergency Medical Services Associate of Applied Science
DALLAS COUNTY COMMUNITY COLLEGE Richardson, TX, September 2012 – June 2014
Certifications
- FAA Certificate of Demonstrated Proficiency
- CPR/AED Certified
Professional Experience
Flight Attendant, American Airlines, Fort Worth, TX
December 2018 – Present
- Ensure passenger safety and comfort on domestic flights in the southern U.S. for 50 to 60 hours per week.
- Determined means for condensing overhead storage that opened up 10% more space.
- Instruct and demonstrate proper use of flight and emergency equipment.
- Provide extra assistance for passengers who are disabled or under the age of 18.
ReadyReserve Flight Attendant, American Airlines, Dallas, TX
April 2018 – November 2018
- Searched actively for ways to contribute/lighten the workload of others during airport-based reserve hours.
- Assisted with ticketing, carry-on baggage, and other pre-flight duties. more while waiting for potential flights.
- Worked 14-hour days, without complaint, if called on to work shifts at the end of reserve hours.
- Provided passengers with whose final destination was Dallas-Fort Worth with local history, leisure activity ideas in the area, and great locations for photographs.
Gemma Avery
(123)-456-7890
[email protected]
123 Blue Street, Denver, CO 82103
Professional Profile/Objective
Customer-oriented professional with 6+ years experience as a flight attendant in commercial/corporate air travel. Fluent in both Italian and English and has logged over 3,000 hours on international flights. Successfully calmed passengers during an emergency landing and provided CPR to a passenger in need of emergency medical care.
Professional Experience
Corporate Cabin, Attendant Frontier Airlines, Denver, CO
January 2020 – Present
- Review prepared private jet customer profiles as early as possible after receipt in order to customize experience.
- Prepare and serve appetizing and beautifully presented food and beverage to VIP clients single handedly.
- Attend regular flight safety tracking for both large and small business jets, even when it’s not required.
- Serve private and business jets with as few as 8 passengers and as many as 50.
Senior Flight Attendant, Frontier Airlines, Denver, CO
June 2016 – December 2019
- Maintained a 94% customer satisfaction rate, according to exit/post-flight surveys.
- Ensured all in-flight cash sales were offered receipts, awarded proper change and accounted for in records.
- Earned nominations for Senior Flight Attendant of the year twice by pilots and crew.
- Served as unofficial on-board technology expert, aiding passengers with technology purchases, such as Wi-Fi, airline-distributed headphones, and even specific concerns about personal devices. Also answered aircraft technology questions for other crew members.
Flight Attendant, Frontier Airlines, Denver, CO
October 2014 – June 2016
- Increased on-board alcohol sales by 15%.
- Led free in-air Italian lessons as an extra freebie for passengers who wanted them.
- Used creativity skills to develop an accurate and comprehensive, yet significantly more engaging pre-flight safety presentation.
- Operated as designated flight attendant to escort, serve, and care for unaccompanied minors during flights after supervises learned or my experience with children and strong customer service skills.
Education
Associate of Applied Science in Communication
PIKES PEAK COMMUNITY COLLEGE Colorado Springs, CO, September 2012 – June 2014
G550 (Gulfstream) Training + Luxury Food Presentation
SKY ACADEMY (SkyAngels) Santa Rosa, CA, January 2017
Skills
- Interpersonal interaction
- Physically fit
- Diffusing conflicts
- Emergency medical care
- Fluency in English and Italian
Certifications
- FAA Certificate of Demonstrated Proficiency
- CPR/AED Certified
Grayson Davenport
(123)-456-7890
[email protected]
123 Your Street, Columbus, OH 12345
Professional Profile/Objective
Passionate flight attendant supervisor who has won two awards for leadership and clocked over 8,000 hours in the air. Customer-focused with an expert understanding of customs and world culture. Strong time management skills evident through well-balanced supervision of 150 flight attendants, detailed record keeping, and on-time reports delivered to airline executives.
Professional Experience
Flight Attendant Supervisor, Delta Airlines, Atlanta, GA
April 2017 – Present
- Supervise and evaluate performances of over 150 flight attendants.
- Create flight attendant schedules, track attendance, and address shift vacancies.
- Address passenger complaints and serve as liaison between customers and flight crew.
- Maintain detailed documentation and develop professional reports.
Check Flight Attendant, Delta Airlines, Atlanta, GA
November 2013 – April 2017
- Led a team of 7+ flight attendants on a Boeing-747 with seats for up to 366 passengers.
- Oversaw passenger food and beverage service and resolve customer complaints.
- Conducted pre-flight inspections and in-flight security and exit checks.
- Assessed crew’s work and identify areas for improvement.
Flight Attendant, Delta Airlines, Atlanta, GA
August 2008 – October 2013
- Selected by superiors to attend to/serve over 35 VIP clients.
- Introduced innovative ideas that reduced boarding time by an average of 8%.
- Greeted passengers and helped place carry-on luggage in overhead compartments.
- Assisted in three emergency medical response events, which all resulted in patient recoveries.
Education
Bachelor of Science in Psychology, Minor in World Cultures
Clayton State University, Morrow, GA, May 2008
Skills
- Decision making
- Supervising flight crews
- Customer centric
- Customs/currency exchange
- Public speaking
Certifications
- FAA Certificate of Demonstrated Proficiency
- CPR/AED Certified
Common Key Skills and Action Verbs for Flight Attendant Resumes
In 2018, Delta Airlines received over 150,000 applications for only 1,200 coveted flight attendant openings, and they were not the only airline that experienced this massive response to job postings. Although statistics like these may make your chances of landing a job as a flight attendant appear unlikely, don’t give up just yet! Simply getting your resume in front of a hiring manager narrows your competition pool tremendously.
Reality is, most resumes are never viewed by hiring managers. This is because of a human resources tool known as an Applicant Tracking System (ATS). When a resume is submitted, the ATS scans the document for specific keywords and phrases that match skills and character traits they desire in a candidate. To pass the ATS’ scan and ensure your resume reaches the airline’s hiring manager or recruiter, fill your resume with all of these keywords that honestly describe you. The more of these keywords you include on your resume, the more likely it is that a hiring manager will see it and call you to schedule an interview.
| Key Skills & Proficiencies | |
|---|---|
| Adaptable | Airport codes |
| Attentive | CPR/AED |
| Customer service | Diplomacy |
| Emergency procedures | Emotional intelligence |
| Exceptional under pressure | Federal Aviation Administration regulations |
| First aid | Foreign language |
| Food service | Geography |
| Interpersonal communication | Multitasking |
| Physical stamina | Plane evacuation |
| Professional demeanor | Problem solver |
| Punctuality | Service oriented |
| Time management | |
| Action Verbs | |
|---|---|
| Administer | Announce |
| Assess | Assist |
| Clean | Collect |
| Coordinate | Direct |
| Greet | Inspect |
| Monitor | Operate |
| Participate | Prepare |
| Reassure | Serve |
| Travel | |
Tips for Writing a Better Flight Attendant Resume
Don’t undersell your flight attendant soft skills
Interpersonal communication, customer service, problem solving, and attentiveness are highly sought-after traits in flight attendant candidates — especially for individuals looking to take on higher level positions, such as Flight Attendant Supervisors and Base Managers. Be sure your resume calls attention to at least one of your outstanding soft skills that’s essential as a flight attendant or flight attendant manager.
Example #1
Good
Demonstrated outstanding teamwork skills, receiving 98% peer-review scores and became known for asking how I could help.
Bad
Demonstrated strong teamwork skills.
Example #2
Good
Volunteered to mediate problems between other crew members with high resolution rates.
Bad
Frequently applied problem-solving skills.
Write an eye-catching professional profile
An impressive professional profile that summarizes your experience, achievements, and skills is an extremely effective way to differentiate you from other job candidates as well. Make sure your profile focuses on the most important accomplishments of your career, quantifying where possible.
Example #1
Good
Professional and attentive senior flight attendant with 5+ years experience, an average annual review score of 48.5 out of 50, and a growing reputation for effectively calming flight phobic passengers during take-off, turbulence, and landing.
Bad
Upbeat flight attendant with a couple years experience. People person who enjoys travel.
Example #2
Good
Dedicated flight attendant with a talent for remaining calm under pressure. Responsible for 132 successful in-flight conflict diffusions and for successfully solving 54 customer complaints Extremely fit and healthy, maintaining a 120/80 blood pressure, 71 heart rate, ability to stand or remain on feet for 6-8 hours per day and lift 200 pounds.
Bad
Committed flight attendant who works well under pressure.
How to Align Your Resume With the Job Description
Hiring managers look for candidates whose resumes mirror the skills and experience detailed in their job descriptions. By including work experience and related skills on your resume, you help yourself stand out even more from other flight attendant applicants.
If you aren’t 100% positive which of your skills and experiences you should emphasize, reread the job description and highlight or underline the requirements for the position that are listed first or mentioned more than once. Next, scan your resume. Does it effectively communicate how you can fill the needs the airline says it has? If not, take the words you underlined or highlighted and find ways to naturally add as many as you into your professional experience or profile. Try to be specific about achievements and impressive personal attributes. As you do this, be sure your final resume accurately shares how you meet the position’s needs well.
Example Flight Attendant Job Description
Express Air seeks a bilingual flight attendant with first-rate interpersonal and problem-solving skills to join our team. As an Express Air flight attendant, you will be responsible for ensuring passengers safety and satisfaction for the duration of each flight, including instructing passengers in safety and evacuation procedures, assisting in potential medical crises, serving food and beverages, distributing simple entertainment and sleep accessories, and more. You must also be someone who responds exceptionally under pressure and has the flexibility to work three reserve days each month.
Responsibilities:
- Ensure passenger safety and satisfaction at all times and lead in evacuation of plane in the event of an emergency.
- Prepare plane and passengers for takeoff and landing.
- Greet passengers arriving on plane and assist with securing carry-on baggage and other needs.
- Instruct passengers in emergency procedures and other safety measures.
- Provide supports such as CPR and AED use during potential medical emergencies.
- Sell and serve beverages, including alcohol, snacks, and sometimes meals to passengers.
- Follow all FAA regulations and guidelines.
- Communicate with passengers in both Spanish and English.
Qualifications:
- High school diploma; Some college or a college degree preferred.
- Must be able to stand/walk 95% of the time and lift up to 25 pounds.
- Must be CPR/AED
- Two years customer service
- Must speak Spanish, Portuguese, French, or Chinese fluently.
According to the job description, the ideal job applicant should have the following qualities and/or experience:
- CPR/AED Certified
- Ensuring passenger safety
- Speaking Spanish or another listed foreign language
- Strong interpersonal communication
Next, take what you highlighted from the job description and make sure to include your experience and skills that match. Below is an example of how to incorporate them in your resume to your advantage:
Flight Attendant Work Experience Example
Flight Attendant
JetBlue Airlines, October 2017 – Present
- Employ strong interpersonal skills by evaluating passenger needs, voiced or not, and meeting them
- Use bilingual skills weekly, often communicating in both Spanish and English on the same flight.
- Practice CPR/AED skills on off time in order to ensure passenger safety during a medical emergency
- Volunteer to solve problems that arise between passengers or crew and passengers.