Auto Insurance Claims Adjuster Text-Only Resume Examples
Years of Experience
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Raymond Ortiz
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
An Auto Insurance Claims Adjuster with five years of professional experience specializing in customer service, loss valuation, and damage assessments. A proven track record of performing inspections on damaged vehicles and supporting customers throughout the claims process.
Professional Experience
Auto Insurance Claims Adjuster, Allstate, New York, NY
November 2019 – Present
- Deliver high-quality service to customers to assess vehicle repair needs, damages, and compensation, communicate with empathy and understanding throughout the claims process and achieve customer satisfaction scores of 92% annually
- Perform physical inspections of vehicle damages, create estimates and valuations, and conduct negotiations for settlements totaling $5K-$150K
- Serve as liaison between customers, auto repair companies, and Allstate to review insurance claims, repair costs, and adjustments
Auto Insurance Claims Adjuster, Nationwide Insurance, New York, NY
May 2017 – November 2019
- Executed inspections on damaged vehicles for auto insurance claims, performed loss valuations, and gathered eye-witness accounts to determine liability
- Coordinated cross-functionally with customer service and legal teams to ensure appropriate compensation and settlements based on damages
Education
Associate of Science (A.S.) Auto Repair Technology
University of Syracuse, New York, NY September 2015 – May 2017
Key Skills
- Customer Service
- Auto Insurance Claims Processing
- Policy Interpretation
- Claims Analysis
- Property Valuation
Certifications
- Insurance Claims Adjuster License, State of New York, License #12345678
Allison Rosenberg
(123) 456-7890
[email protected]
123 Bridge Street, Boston, MA 12345
Profile
An Auto Insurance Claims Adjuster with eight years of experience specializing in communication, customer service, and client relations. A strong history of performing investigations to assess liability and damages. Adept at building relationships with clients to drive positive outcomes.
Professional Experience
Auto Insurance Claims Adjuster, Geico Insurance, Boston, MA
November 2017 – Present
- Serve as the point of contact for customers, provide education on benefits, fault, and coverage throughout the claims process, and build relationships with clients
- Perform in-person and virtual investigations to assess vehicle damage, coordinate with customers to discuss claims adjustments, and coordinate with internal customer service teams, legal teams, and auto repair services to drive positive customer outcomes
- Gather statements from customers, accident victims, and first-hand witnesses to support the claims process and build legal documentation for settlements
Auto Insurance Claims Adjuster, Progressive, Boston, MA
May 2014 – November 2017
- Analyzed vehicle damage, property value, and medical data to resolve claims and settlements for customers and performed investigations to determine liability
- Conducted verifications on customer insurance coverage and policies to determine compensation and claims following accidents
Education
Bachelor of Science (B.S.) Business Administration
Boston College, Boston, MA, September 2010 – May 2014
Key Skills
- Insurance Claims Analysis
- Client Relations
- Customer Service
- Communication
- Loss Valuation
Certifications
- Insurance Claims Adjuster License, State of Massachusetts, License #12345678
Kevin Morrison
(123) 456-7890
[email protected]
123 Convoy St, San Diego, CA 12345
Profile
An Auto Insurance Claims Adjuster with 10+ years of experience specializing in auto repair, insurance claims analysis, policy interpretation, and damage assessment. A proven track record of serving as an SME for auto insurance claims, liability, and property valuations.
Professional Experience
Auto Insurance Claims Adjuster, Liberty Mutual, San Diego, CA
November 2016 – Present
- Serve as the subject matter expert for commercial auto and liability claims, conduct physical and remote inspections on vehicles, perform damage assessments, and interpret insurance policies to ensure ideal business outcomes for the company and customer
- Coordinate with cross-functional teams to perform investigations, determine policy applicability, and evaluate appropriate compensation and adjustments
- Ensure compliance with state regulations, quality standards, and insurance policies throughout the claims process and settlement
Auto Insurance Claims Adjuster, AAA, San Diego, CA
May 2011 – November 2016
- Performed inspections and investigations to support auto insurance claims for customers, assessed vehicle damage, determined the property value, and interpreted policies for settlements ranging from $30K-$100K
- Conducted analysis on claims exposure, performed loss valuations, and identified ideal course of action to ensure timely settlement of claims
Education
Associate of Science (A.S.) Auto Repair Technology
San Diego Community College, San Diego, CA September 2009 – May 2011
Key Skills
- Auto Insurance
- Insurance Claims Analysis
- Customer Service
- Auto Repair Technology
- Regulatory Compliance
Certifications
- Insurance Claims Adjuster License, State of California, License #12345678
Tips for Writing a Better Auto Insurance Claims Adjuster Resume
Now that you’ve seen some examples of auto insurance claims adjuster resumes, we’ll provide additional insights to guide you as you build out your own document. Certain positions require a unique approach in order to avoid creating generic and stale bullet points. On the surface, your day-to-day responsibilities may seem fairly cut and dry. That said, there are many ways to reframe mundane job duties into accomplishments by focusing on how your efforts created value for your organization and supported its long-term goals. Below, you’ll find three expert tips to help you craft an accomplishment-driven resume:
1. Quantify Your Career Achievements
Incorporating metrics and data into your resume can play a tremendous role in grabbing the attention of hiring managers during the application process. Numbers naturally draw the reader’s eye and can be an effective tool to convey a sense of scope for your career achievements.
In the example below, the candidate focuses on customer service scores and provides monetary figures to showcase the size of the insurance cases they handled. This shows clear attention to detail, which is an important trait employers look for when hiring insurance claims adjusters:
- Deliver high-quality service to customers to assess vehicle repair needs, damages, and compensation, communicate with empathy and understanding throughout the claims process and achieve customer satisfaction scores of 92% annually
- Perform physical inspections of vehicle damages, create estimates and valuations, and conduct negotiations for settlements totaling $5K-$150K
- Serve as liaison between customers, auto repair companies, and Allstate to review insurance claims, repair costs, and adjustments
2. Highlight Your Customer Service and Communication Skills
Customers who are beginning the claims process for their vehicle following an accident are typically not in the best state of mind. These types of experiences can often be traumatic, and employers need claims adjusters who can communicate with clients empathetically throughout the claims process. In the example below, the candidate demonstrates their ability to work with clients, insurance companies, and auto repair services to drive positive outcomes for customers:
- Serve as the point of contact for customers, provide education on benefits, fault, and coverage throughout the claims process, and build relationships with clients
- Perform in-person and virtual investigations to assess vehicle damage, coordinate with customers to discuss claims adjustments, and coordinate with internal customer service teams, legal teams, and auto repair services to drive positive customer outcomes
- Gather statements from customers, accident victims, and first-hand witnesses to support the claims process and build legal documentation for settlements
3. Showcase Your Insurance Knowledge and Auto Repair Expertise
In order to effectively manage the claims process, you’ll need to have a strong understanding of insurance policies. You’ll also need extensive knowledge of auto repair technology and vehicles to assess property damage and value accurately. In the example below, the candidate highlights their role as a subject matter expert for both of these aspects, which will show hiring managers that they have the qualifications to succeed in the position:
- Serve as the subject matter expert for commercial auto and liability claims, conduct physical and remote inspections on vehicles, perform damage assessments, and interpret insurance policies to ensure ideal business outcomes for the company and customer
- Coordinate with cross-functional teams and external partners to perform investigations, determine policy applicability, and evaluate appropriate compensation and adjustments
- Ensure compliance with state regulations, quality standards, and insurance policies throughout the claims process and settlement
Key Skills Hiring Managers Look for on Auto Insurance Claims Adjuster Resumes
Most organizations rely on an Applicant Tracking System (ATS) to identify ideal candidates for job openings. If your resume lacks a certain number of keywords from the job description, you may run the risk of being rejected before your document reaches the hiring manager. To ensure that you advance to the next phase of the hiring process, we’ve compiled a list of common skills and key terms you may encounter during the job hunt:
| Key Skills and Proficiencies | |
|---|---|
| Auto Insurance Claims Adjustments | Auto Insurance Claims Analysis |
| Auto Repair Technology | Claims Exposure |
| Claims Processing | Client Relations |
| Communication | Customer Service |
| Damage Assessment | Denial Processes |
| Insurance Claims Analysis | Insurance Claims Investigations |
| Liability | Loss Valuation |
| Policy Interpretation | Property Valuation |
| Regulatory Compliance | Vehicle Inspections |
Common Action Verbs for Auto Insurance Claims Adjuster Resumes
It’s easy to find yourself running short on action verbs as you craft your bullet points. Often there’s only a limited number of verbs you can use to convey your job responsibilities and career achievements accurately. That said, varying your usage of action verbs can enhance the reading experience and keep your content fresh for the hiring manager. To help you out, we’ve compiled a list of action verbs you can use to build your auto insurance claims adjuster resume:
| Action Verbs | |
|---|---|
| Analyzed | Assessed |
| Collaborated | Communicated |
| Conducted | Coordinated |
| Delivered | Determined |
| Diagnosed | Evaluated |
| Executed | Identified |
| Investigated | Managed |
| Oversaw | Led |
| Performed | Provided |
| Resolved | Supported |
How to Align Your Auto Insurance Claims Adjuster Resume With the Job Description
According to the Bureau of Labor Statistics, the average annual salary for auto insurance claims adjusters was $65,080 in 2021. Demand for this role is expected to decline 6% over the next decade. To maximize your chances of landing the interview, you need to create an accomplishment-driven resume tailored toward individual job descriptions. This will show prospective employers that your experience and skill sets match their organizational needs. It’s important to capture your unique background and experiences in a way that doesn’t sound bland and generic.
For example, suppose you notice that an organization is looking for a candidate with exceptional customer service skills. In that case, you can go further than simply listing this as a skill on your document. Instead, you could highlight your integrity and commitment to driving positive outcomes for customers throughout the claims process. Remember that a resume is more than just a document stuffed with keywords; it’s a summarization of your career on paper. By illustrating your own unique experiences that match the job description, you’ll significantly increase your chances of success during the job search.