Operations Manager Resume Examples and Templates for 2023

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Management jobs in general are expected to see a growth rate of 7% from 2018 through 2028, according to the Bureau of Labor Statistics. Across all industries, organizations will be seeking more applicants with leadership and management skills to fill these ranks. Operations management positions come with an annual average wage of $125,740, which is higher than the average pay for management jobs in general.

Pay does depend on experience and the type of company you end up working for, though, and the best positions typically mean the most competition among applicants. A good resume can mean the difference between being one of the crowd and standing out enough to land an interview. Discover tips for creating a resume specific to a job description and find some resume examples for entry-level and experienced operations managers below.

Downloadable Resume Examples


Example #1 Entry-level


Example #2 Mid-career


Example #3 Senior-level

Operations Manager Resume Examples (Text Format)

Years of Experience
  • Entry-level Entry-level
  • Mid-career Mid-career
  • Senior-level Senior-level

Mary Landry
(555) 888-1111
[email protected]
123 Brown Street, Roanoke, VA 24018


Business Manager with high-level analytic skills and leadership experience, including management of a department of 100+ employees. Demonstrated success in call center operations and workforce management solutions.

Key Skills

  • Financial and budget management
  • Business and data analysis
  • Call center operations
  • New system implementation
  • Process automation


Bachelor of Business Administration in Management, Radford University, Radford, VA | 2017

  • 3.9 GPA

Professional Experience

Sales Call Center Manager, Havoc Incorporated, Christiansburg, VA | July 2017 to Present

  • Oversee daily operation of a large-scale call center
  • Manage hiring and expense budgets
  • Lead business analysis efforts to best manage attrition and ensure adequate staffing for all shifts and holiday season
  • Implemented automatic processes that expedited answer time by 20% and raised customer satisfaction scores

Mark Robbins
(555) 123-1234
[email protected]
888 Somewhere Avenue, Lafayette, LA 70508


Experienced Operations Manager with a background in finance. Certified project management professional with a broad skillset including leadership, collaboration, budgeting, and cost reduction. Master of Business Administration.

Professional Experience

Operations Manager, Pipe, Inc., New Iberia, LA | September 2016 to Present

  • Lead multiple teams to ensure efficient management of a 24-hour pipe receiving yard
  • Set and execute hiring, expense, and marketing budgets
  • Work with HR and department supervisors to hire all personnel and ensure teams are well-run and motivated


  • Carried out a multi-stage technical implementation project that saved company $500K annually in operating costs

Office Manager, Hart & Lamm, LLC, Lafayette, LA | June 2015 to August 2016

  • Oversaw receptionists, accounts payable team, and other administrative staff
  • Managed payroll, budgeting, and expense report processes
  • Spearheaded online marketing efforts that increased conversion rates by 20% YoY
  • Organized and implemented office management procedures


University of Louisiana at Lafayette

Master of Business Administration in Project Management | 2015

Bachelor of Business Administration in Finance | 2013


Project Management Professional (PMP) | 2015

Key Skills

  • Financial Management & Analysis
  • Process Redesign & Improvement
  • Project Management
  • Reporting & Documentation
  • Team Leadership & Motivation

Susan Smith
(555) 555-5555
[email protected]
123 Everywhere Street, Roanoke, VA 24018


Operations Manager with 15+ years of experience, including in heavily regulated fields such as medical billing. Draw on strong leadership skills and HR knowledge to improve efficiency without undermining staff morale or client satisfaction.

Professional Experience

Operations Manager, Carter’s Advertising, Roanoke, VA | March 2012 to Present

  • Oversee daily management of entire office
  • Ensure proper support of creative and sales departments
  • Create and manage budgets, including sales and marketing, business expenses, and business analysis and hiring
  • Coordinate with human resources for recruiting and hiring needs and make the final decisions on hires in leadership or critical positions
  • Implemented a cross-department communication structure that increased efficiency by 25%

Manager, Medical Billing Management, Salem, VA | October 2006 to March 2012

  • Led 3 teams in the claims billing department
  • Worked with compliance departments to mitigate risk and drive better audit outcomes


  • Co-developed new billing software and processes that raised claims payment rates by more than 10%

Team Leader, Excel Insurance, Roanoke, VA | July 2003 to October 2006

  • Supervised and coached 12-person billing questions team to consistently meet goals
  • Prepared and presented weekly reports to department management
  • Handled escalated calls, providing effective customer service solutions


Bachelor of Business Administration, Roanoke College, Roanoke, VA

Key Skills

  • Creative Problem-Solving
  • Customer Relations & Service
  • Data Reporting & Analysis
  • New System Implementation
  • Process Redesign & Improvement
  • Staff Training & Coaching
  • Standard Operating Procedures (SOPs)
  • Team Leadership & Motivation

Common Key Skills and Action Verbs for Operations Manager Resumes

Highlighting some of your key skills — as they’re relevant to the job posting at hand — is critical to catching the attention of higher managers. These professionals are looking specifically for someone who can meet their needs, and the right key skills position you as that person. Action verbs are also important because they create a sense that you do things for the company you work for. Both key skills and action verbs also help you get past applicant tracking systems. These automated systems evaluate resumes to ensure they include the right type of information, sometimes only passing those that do on to a human reviewer.

Key Skills & Proficiencies
Accounting Budgeting
Communication skills Customer service
Employee development Finance
Goal setting Human resources
Leadership Management
Policies and procedures Project management
Recruiting and hiring Project management
Action Verbs
Address Analyze
Assist Audit
Build Coach
Communicate Create
Develop Identify
Implement Lead
Oversee Report

Tips for Writing a Better Operations Manager Resume

Quantify your operations management experience on your resume

Companies shell out operations management salaries because the people in these positions offer something for the bottom line. As an operations manager, your job is to reduce costs and errors while improving productivity, customer satisfaction and employee morale. Use your resume to show that you know how to do these things by sharing that you already have via hard numbers. Whenever possible, tie a percentage, cost or other figure to responsibilities and achievements from previous jobs or school.

Example #1


Partnered with a leading vendor to implement a software solution that cut development time by 20% and allowed teams to complete an extra project each quarter


Implemented new software solutions to help save money and time

Example #2


Created an expense auditing system that reduced cost waste by $20,000 annually


Oversaw expense auditing to ensure more appropriate spending

Don't forget to include soft skills highly relevant to leadership

Operations management job listings are often heavy on technical and financial language. Employers may want someone who can manage specific HR procedures, create and implement budgets and lead implementation teams. But any type of leadership role also requires soft skills, so ensure a few of your key skills bullets and employment facts put those on display. If it comes down to a choice between applicants who are equally technically qualified, soft skills can make or break your chances at landing an interview. Common soft skills to include in your operations management resume are written and oral communication, presentations, leadership, staff development and training, and interpersonal skills.

Example #1


Led a team of 30 employees via team building meetings, 1:1 coaching and goal-oriented management


Supervised a team of 30 employees

Example #2


Assisted in the alignment of executive and departmental goals and processes via written reports, presentations and other communication to executive leadership


Reported on business processes to executive leadership

How to Align Your Resume With the Job Description

A resume that shows prospective employers you’re a good match for their position is a resume that’s most likely to help land you an interview. Luckily, employers take time to create job descriptions and include them in their position postings. Aligning your resume with the job description is one of the best ways to ensure hiring managers or recruiters take a closer look at your qualifications.

Obviously, you can’t put things on your resume that aren’t true. But look for words and requirements that are repeated or listed first in the job description. Then, find ways to tie those phrases and requirements to your experience or skills. Don’t just copy and paste parts of the job description into your result or shove those words in, though. Make sure you’re telling a unique story about your own major achievements and skills.

Example Operations Management Job Description

ABC, Inc., is seeking an operations manager for its Buffalo leadership team. Put your leadership and organizational skills to work inspiring a team of up to 60 people, including managing budgets and hiring processes. Use your project management skills to help drive product development. This position requires you to partner with outside vendors and lead fast-paced project teams as well as manage day-to-day operations.


  • Oversee project teams as they develop and implement new solutions
  • Create and manage budgets to ensure developments are in line with cost targets
  • Review applications and make appropriate hiring decisions
  • Communicate progress and goals to stakeholders and executive leadership teams


  • Bachelor’s degree in business administration or another relevant program
  • 5 or more years of leadership experience
  • Project management experience preferred
  • Strong verbal and written communication skills

This job description lays out some pretty clear expectations for applications. If you highlight key words in this description, you see that the employer is looking for:

  • Leadership skills
  • Project management skills and experience
  • Budget management experience
  • Communication skills
  • Experience implementing new solutions

Highlighting or pulling out these key phrases from the job description provides you a checklist for what you need to include in your resume. Yes, you may need to tweak your resume slightly for each job application to ensure you include the right phrases and highlight the most relevant skills. Check out the example below that shows how to include these key phrases in a resume.

Operations Manager Work Experience Example

Manager, Revenue Cycle, Sales Inc.

October 2018-Present

  • Leadership experience supervising 20-50 employees daily as well as leading cross-department projects with average revenue impact of $500,000 or more
  • Use communication skills to bring business and technical staff together to ensure successful implementation of software solutions, saving 15% labor costs annually
  • Project management experience and Six Sigma Black Belt certification
  • Manage hiring and expense budgets management