Operations Manager Resume Examples (Text Format)
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Mary Landry
(555) 888-1111
[email protected]
123 Brown Street, Roanoke, VA, 24018
Profile
Business management professional with high-level analytic skills and leadership experience, including management of a department of more than 100 employees. Experience in call center operations and workforce management solutions.
Key Skills
- An understanding of financial and budget management
- Business and data analysis
- Knowledge of call center operations, including strategic implementation and use of automated systems
Education
Bachelor of Business Administration in Management, GPA 3.9
Radford University, Radford, VA, September 2013 – May 2017
Professional Experience
Sales Call Center Manager, Havoc Incorporated, Christiansburg, VA
July 2017-Present
- Oversee daily operation of a large-scale call center
- Implemented automatic processes to bring average speed of answer down by 20%, which also led to an increase in customer satisfaction scores
- Manage hiring and expense budgets
- Lead business analysis efforts to best manage attrition and ensure appropriate staffing for all shifts and high-volume holiday times
Mark Robbins
(555) 123-1234
[email protected]
888 Somewhere Avenue, Lafayette, LA, 70508
Profile
Experienced operational manager with background in finance. Certified project management professional who brings a wide array of skills to enterprises, including leadership, communication, budgetary and the ability to implement cost-saving measures.
Professional Experience
Operations Manager, Pipe, Inc., New Iberia, LA
September 2016-Present
- Lead multiple teams to ensure the efficient management of a 24-hour pipe receiving yard
- Create and manage hiring, expense and marketing budgets
- Work with human resources and department supervisors to hire all personnel and ensure teams are well-run and motivated
- Carried out a multi-stage technical implementation project that saved the company $500,000 annually in operating costs and waste
Office Manager, Hart & Lamm, LLC, Lafayette, LA
June 2015 – August 2016
- Oversaw administrative staff, including reception and accounts payable
- Managed payroll, business budgets and expense report processes
- Implemented and managed online marketing efforts that saw a 20% increase in conversion rates year over year
- Organized and implemented office management procedures
Education
Master of Business Administration, Project Management Concentration
University of Louisiana at Lafayette, Lafayette, LA, May 2013 – May 2015
Bachelor of Science in Business Administration, Finance Concentration
University of Louisiana at Lafayette, Lafayette, LA, September 2009 – May 2013
Certifications
- PMP Certification, May 2015
Key Skills
- Financial management and analysis
- Oral and written communication
- Process and people leadership
- Project management
Susan Smith
(555) 555-5555
[email protected]
123 Everywhere Street, Roanoke, VA, 24018
Profile
Operations manager with more than 15 years of experience, including in high-compliance fields such as medical billing. Analytical capabilities meet human resource knowledge in a leadership professional that knows how to implement core changes to save time and money without impacting customer satisfaction or employee morale.
Professional Experience
Operations Manager, Carter’s Advertising, Roanoke, VA
March 2012-Present
- Oversee the day-to-day management of the entire office
- Ensure proper support is provided to creative and sales departments
- Implemented a cross-department communication structure that increased efficiency by 25%
- Create and manage budgets, including sales and marketing, business expenses and business analysis and hiring
- Coordinate with human resources for recruiting and hiring needs and make the final decisions on hires in leadership or critical positions
Manager, Medical Billing Management, Salem, VA
October 2006 – March 2012
- Led three teams within the claims billing department
- Conducted analysis of claims denials and AR to suggest and implement billing processes that increased claims payment rates by more than 10%
- Worked with compliance departments on risk management initiatives and improved audit outcomes
- Took part in a cross-department team to design and implement new billing software
Team Leader, Excel Insurance, Roanoke, VA
July 2003 – October 2006
- Supervised daily production of the billing questions team
- Coached 10-12 team members to consistently meet team and individual goals
- Prepared and presented weekly reports to department management
- Handled escalated calls and provided satisfactory customer service solutions
Education
Bachelor of Business Administration
Roanoke College, Roanoke, VA, September 1999 – May 2003
Key Skills
- Creating, organizing and implementing viable standard operating procedures
- Creative problem solving
- Customer service
- Data reporting and analysis
- Leadership and coaching
- Motivating teams to exceed goals
Common Key Skills and Action Verbs for Operations Manager Resumes
Highlighting some of your key skills — as they’re relevant to the job posting at hand — is critical to catching the attention of higher managers. These professionals are looking specifically for someone who can meet their needs, and the right key skills position you as that person. Action verbs are also important because they create a sense that you do things for the company you work for. Both key skills and action verbs also help you get past applicant tracking systems. These automated systems evaluate resumes to ensure they include the right type of information, sometimes only passing those that do on to a human reviewer.
| Key Skills & Proficiencies | |
|---|---|
| Accounting | Budgeting |
| Communication skills | Customer service |
| Employee development | Finance |
| Goal setting | Human resources |
| Leadership | Management |
| Policies and procedures | Project management |
| Recruiting and hiring | Project management |
| Action Verbs | |
|---|---|
| Address | Analyze |
| Assist | Audit |
| Build | Coach |
| Communicate | Create |
| Develop | Identify |
| Implement | Lead |
| Oversee | Report |
| Support | |
Tips for Writing a Better Operations Manager Resume
Quantify your operations management experience on your resume
Companies shell out operations management salaries because the people in these positions offer something for the bottom line. As an operations manager, your job is to reduce costs and errors while improving productivity, customer satisfaction and employee morale. Use your resume to show that you know how to do these things by sharing that you already have via hard numbers. Whenever possible, tie a percentage, cost or other figure to responsibilities and achievements from previous jobs or school.
Example #1
Good
Partnered with a leading vendor to implement a software solution that cut development time by 20% and allowed teams to complete an extra project each quarter
Bad
Implemented new software solutions to help save money and time
Example #2
Good
Created an expense auditing system that reduced cost waste by $20,000 annually
Bad
Oversaw expense auditing to ensure more appropriate spending
Don't forget to include soft skills highly relevant to leadership
Operations management job listings are often heavy on technical and financial language. Employers may want someone who can manage specific HR procedures, create and implement budgets and lead implementation teams. But any type of leadership role also requires soft skills, so ensure a few of your key skills bullets and employment facts put those on display. If it comes down to a choice between applicants who are equally technically qualified, soft skills can make or break your chances at landing an interview. Common soft skills to include in your operations management resume are written and oral communication, presentations, leadership, staff development and training, and interpersonal skills.
Example #1
Good
Led a team of 30 employees via team building meetings, 1:1 coaching and goal-oriented management
Bad
Supervised a team of 30 employees
Example #2
Good
Assisted in the alignment of executive and departmental goals and processes via written reports, presentations and other communication to executive leadership
Bad
Reported on business processes to executive leadership
How to Align Your Resume With the Job Description
A resume that shows prospective employers you’re a good match for their position is a resume that’s most likely to help land you an interview. Luckily, employers take time to create job descriptions and include them in their position postings. Aligning your resume with the job description is one of the best ways to ensure hiring managers or recruiters take a closer look at your qualifications.
Obviously, you can’t put things on your resume that aren’t true. But look for words and requirements that are repeated or listed first in the job description. Then, find ways to tie those phrases and requirements to your experience or skills. Don’t just copy and paste parts of the job description into your result or shove those words in, though. Make sure you’re telling a unique story about your own major achievements and skills.
Example Operations Management Job Description
ABC, Inc., is seeking an operations manager for its Buffalo leadership team. Put your leadership and organizational skills to work inspiring a team of up to 60 people, including managing budgets and hiring processes. Use your project management skills to help drive product development. This position requires you to partner with outside vendors and lead fast-paced project teams as well as manage day-to-day operations.
Responsibilities:
- Oversee project teams as they develop and implement new solutions
- Create and manage budgets to ensure developments are in line with cost targets
- Review applications and make appropriate hiring decisions
- Communicate progress and goals to stakeholders and executive leadership teams
Qualifications:
- Bachelor’s degree in business administration or another relevant program
- 5 or more years of leadership experience
- Project management experience preferred
- Strong verbal and written communication skills
This job description lays out some pretty clear expectations for applications. If you highlight key words in this description, you see that the employer is looking for:
- Leadership skills
- Project management skills and experience
- Budget management experience
- Communication skills
- Experience implementing new solutions
Highlighting or pulling out these key phrases from the job description provides you a checklist for what you need to include in your resume. Yes, you may need to tweak your resume slightly for each job application to ensure you include the right phrases and highlight the most relevant skills. Check out the example below that shows how to include these key phrases in a resume.
Operations Manager Work Experience Example
Manager, Revenue Cycle, Sales Inc.
October 2018-Present
- Leadership experience supervising 20-50 employees daily as well as leading cross-department projects with average revenue impact of $500,000 or more
- Use communication skills to bring business and technical staff together to ensure successful implementation of software solutions, saving 15% labor costs annually
- Project management experience and Six Sigma Black Belt certification
- Manage hiring and expense budgets management