How To Write an Operations Manager Resume
You already know how important efficiency and resource management are in your job, and these can also be applied to creating your resume. Using a template and knowing what hiring managers are looking for can help you write an operations manager resume that produces results. Find out what components you should include and get other tips below.
1. Write a compelling profile summarizing your qualifications
When writing your profile summary, you want to show the reviewer how you can solve the problems their organization faces. Research the company ahead of time to find out what their mission is and who they work with. You can enhance the impact of your resume by showcasing your expertise in elevating customer satisfaction and optimizing employee workflows. This will ensure that your resume stands out and effectively captures the attention of potential employers.
Senior-Level Profile Example
Operations Manager with 15+ years of experience in heavily regulated fields such as medical billing. Draw on strong leadership skills and HR knowledge to improve efficiency without undermining staff morale or client satisfaction.
Entry-Level Profile Example
Business Manager with high-level analytic skills and leadership experience, including management of a department of 100+ employees. Demonstrated success in call center operations and workforce management solutions.
2. Add an accomplishment-driven professional experience section
Every operations manager position is different, so it’s important to be specific when describing your duties and responsibilities. Include each relevant position, the company, and the dates you worked there, and use the bullets underneath to highlight your contribution to the organization and any specific career achievements. Operations managers often have to deal with teams across several departments and are focused on increasing efficiency to boost the bottom line, so these are good areas to target.
Senior-Level Professional Experience Example
Operations Manager
Carter’s Advertising, Roanoke, VA | March 2012-Present
- Oversee daily management of entire office
- Ensure proper support of creative and sales departments
- Create and manage budgets, including sales and marketing, business expenses, and business analysis and hiring
- Coordinate with human resources for recruiting and hiring needs and make the final decisions on hires in leadership or critical positions
- Implemented a cross-department communication structure that increased efficiency by 25%
Entry-Level Professional Experience Example
Sales Call Center Manager
Havoc Incorporated, Christiansburg, VA | July 2017-Present
- Oversee daily operation of a large-scale call center
- Manage hiring and expense budgets
- Lead business analysis efforts to best manage attrition and ensure adequate staffing for all shifts and holiday season
- Implemented automatic processes that expedited answer time by 20% and raised customer satisfaction scores
3. Include relevant education and certifications
A business administration, finance, or project management background can give you an edge over the competition when applying for an operations management position. So, it’s important to list your education and any other credentials, such as certifications, on your resume. A simple bolded title and bulleted list work well and don’t take up too much space. Make sure to list the awarded organization and the year you attained any certifications so the hiring manager can see that they are legitimate and up to date.
Certifications
Template:
- [Certification Name], [Awarding Organization], [Completion Year]
Example:
- Project Management Professional (PMP), Project Management Institute, 2015
Education
Template:
- [Degree Name]
- [School Name], [City, State Abbreviation] – [Graduation Month and Year]
Example:
- Master of Business Administration in Project Management
- University of Louisiana, Lafayette, LA – May 2015
4. List relevant key skills and proficiencies
One of the most important parts of your resume is where you list the key skills that show you have the experience and knowledge to make a difference in your new role. Adding a bulleted list of technical skills and soft skills can show a hiring manager that you’re ready to handle all aspects of the job. Below are some common key skills and proficiencies hiring managers look for when trying to fill an operations manager position.
| Key Skills and Proficiencies | |
|---|---|
| Agile project management | Conflict resolution |
| CRM systems | Efficiency audits |
| Gathering and interpreting data | Interdepartmental collaboration |
| Leadership skills | Microsoft Office |
| Project management | QuickBooks |
| Risk mitigation | Setting and achieving operational goals |
| Time management | Troubleshooting operational issues |
How To Pick the Best Operations Manager Resume Template
A resume template can help you write a better resume by giving you a wireframe to work with, but you’ll still need to pick one that works for your level of experience and career goals. A resume template should be easy to read and well-organized with bolded headers separating the different sections. Use a normal font, like Arial or Times New Roman, and stick with a white background and black font to stay professional.
Operations Manager Text-Only Resume Templates and Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Mary Landry
(555) 888-1111
[email protected]
123 Brown Street, Roanoke, VA 24018
Profile
Business Manager with high-level analytic skills and leadership experience, including management of a department of 100+ employees. Demonstrated success in call center operations and workforce management solutions.
Key Skills
- Financial and budget management
- Business and data analysis
- Call center operations
- New system implementation
- Process automation
Education
Bachelor of Business Administration in Management, Radford University, Radford, VA | 2017
- 3.9 GPA
Professional Experience
Sales Call Center Manager, Havoc Incorporated, Christiansburg, VA | July 2017 to Present
- Oversee daily operation of a large-scale call center
- Manage hiring and expense budgets
- Lead business analysis efforts to best manage attrition and ensure adequate staffing for all shifts and holiday season
- Implemented automatic processes that expedited answer time by 20% and raised customer satisfaction scores
Mark Robbins
(555) 123-1234
[email protected]
888 Somewhere Avenue, Lafayette, LA 70508
Profile
Experienced Operations Manager with a background in finance. Certified project management professional with a broad skillset including leadership, collaboration, budgeting, and cost reduction. Master of Business Administration.
Professional Experience
Operations Manager, Pipe, Inc., New Iberia, LA | September 2016 to Present
- Lead multiple teams to ensure efficient management of a 24-hour pipe receiving yard
- Set and execute hiring, expense, and marketing budgets
- Work with HR and department supervisors to hire all personnel and ensure teams are well-run and motivated
Highlight:
- Carried out a multi-stage technical implementation project that saved company $500K annually in operating costs
Office Manager, Hart & Lamm, LLC, Lafayette, LA | June 2015 to August 2016
- Oversaw receptionists, accounts payable team, and other administrative staff
- Managed payroll, budgeting, and expense report processes
- Spearheaded online marketing efforts that increased conversion rates by 20% YoY
- Organized and implemented office management procedures
Education
University of Louisiana at Lafayette
Master of Business Administration in Project Management | 2015
Bachelor of Business Administration in Finance | 2013
Certification
Project Management Professional (PMP) | 2015
Key Skills
- Financial Management & Analysis
- Process Redesign & Improvement
- Project Management
- Reporting & Documentation
- Team Leadership & Motivation
Susan Smith
(555) 555-5555
[email protected]
123 Everywhere Street, Roanoke, VA 24018
Profile
Operations Manager with 15+ years of experience, including in heavily regulated fields such as medical billing. Draw on strong leadership skills and HR knowledge to improve efficiency without undermining staff morale or client satisfaction.
Professional Experience
Operations Manager, Carter’s Advertising, Roanoke, VA | March 2012 to Present
- Oversee daily management of entire office
- Ensure proper support of creative and sales departments
- Create and manage budgets, including sales and marketing, business expenses, and business analysis and hiring
- Coordinate with human resources for recruiting and hiring needs and make the final decisions on hires in leadership or critical positions
- Implemented a cross-department communication structure that increased efficiency by 25%
Manager, Medical Billing Management, Salem, VA | October 2006 to March 2012
- Led 3 teams in the claims billing department
- Worked with compliance departments to mitigate risk and drive better audit outcomes
Highlight:
- Co-developed new billing software and processes that raised claims payment rates by more than 10%
Team Leader, Excel Insurance, Roanoke, VA | July 2003 to October 2006
- Supervised and coached 12-person billing questions team to consistently meet goals
- Prepared and presented weekly reports to department management
- Handled escalated calls, providing effective customer service solutions
Education
Bachelor of Business Administration, Roanoke College, Roanoke, VA
Key Skills
- Creative Problem-Solving
- Customer Relations & Service
- Data Reporting & Analysis
- New System Implementation
- Process Redesign & Improvement
- Staff Training & Coaching
- Standard Operating Procedures (SOPs)
- Team Leadership & Motivation
Frequently Asked Questions: Operations Manager Resume Examples and Advice
What are common action verbs for operations manager resumes?+
Using strong language on your resume can help you transform mundane duties into powerful achievements and help a hiring manager get a better understanding of who you are as a candidate. It’s important to start each bullet in your professional experience section with an engaging action verb. If you’re having trouble coming up with unique words, try some from this list. Look for options that communicate both what you did and the value it added to the company.
| Action Verbs | |
|---|---|
| Allocated | Benchmarked |
| Consolidated | Delegated |
| Expedited | Forecasted |
| Harmonized | Implemented |
| Leveraged | Maximized |
| Mitigated | Optimized |
| Orchestrated | Overhauled |
| Regulated | Restructured |
| Revamped | Standardized |
| Streamlined | Synchronized |
How do you align your resume with a job description?+
The Bureau of Labor Statistics is expecting management positions across the board to increase at a faster-than-average rate, and with more companies trying to streamline operations to cut costs, there may be more of a demand for operations managers in particular. Increase your chances of landing your next dream job but taking an extra few minutes to tailor your resume to the specific job you’re applying for. Use keywords from the description and highlight any skills or qualifications the hiring manager noted as important.
What is the best operations manager resume format?+
Operations managers need to be able to show technical skills, professional competencies, and leadership ability on their resume, and a reverse chronological or combination format works well for this. A reverse chronological format is a good option if you have an extensive job history because you have plenty of room to detail your accomplishments. If you’re new to the field, a combination resume can help you show off your skills and qualifications from other positions.
Expert Advice: Include a cover letter with your resume
Don’t forget about the power of the cover letter. A well-written cover letter can help your resume move to the top of the pile and generate immediate interest from the hiring manager. If you’re unsure how to get started, these operations manager cover letter examples can help.
