Operations Manager Resume Examples (Text Format)
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Mary Landry
(555) 888-1111
[email protected]
123 Brown Street, Roanoke, VA 24018
Profile
Business Manager with high-level analytic skills and leadership experience, including management of a department of 100+ employees. Demonstrated success in call center operations and workforce management solutions.
Key Skills
- Financial and budget management
- Business and data analysis
- Call center operations
- New system implementation
- Process automation
Education
Bachelor of Business Administration in Management, Radford University, Radford, VA | 2017
- 3.9 GPA
Professional Experience
Sales Call Center Manager, Havoc Incorporated, Christiansburg, VA | July 2017 to Present
- Oversee daily operation of a large-scale call center
- Manage hiring and expense budgets
- Lead business analysis efforts to best manage attrition and ensure adequate staffing for all shifts and holiday season
- Implemented automatic processes that expedited answer time by 20% and raised customer satisfaction scores
Mark Robbins
(555) 123-1234
[email protected]
888 Somewhere Avenue, Lafayette, LA 70508
Profile
Experienced Operations Manager with a background in finance. Certified project management professional with a broad skillset including leadership, collaboration, budgeting, and cost reduction. Master of Business Administration.
Professional Experience
Operations Manager, Pipe, Inc., New Iberia, LA | September 2016 to Present
- Lead multiple teams to ensure efficient management of a 24-hour pipe receiving yard
- Set and execute hiring, expense, and marketing budgets
- Work with HR and department supervisors to hire all personnel and ensure teams are well-run and motivated
Highlight:
- Carried out a multi-stage technical implementation project that saved company $500K annually in operating costs
Office Manager, Hart & Lamm, LLC, Lafayette, LA | June 2015 to August 2016
- Oversaw receptionists, accounts payable team, and other administrative staff
- Managed payroll, budgeting, and expense report processes
- Spearheaded online marketing efforts that increased conversion rates by 20% YoY
- Organized and implemented office management procedures
Education
University of Louisiana at Lafayette
Master of Business Administration in Project Management | 2015
Bachelor of Business Administration in Finance | 2013
Certification
Project Management Professional (PMP) | 2015
Key Skills
- Financial Management & Analysis
- Process Redesign & Improvement
- Project Management
- Reporting & Documentation
- Team Leadership & Motivation
Susan Smith
(555) 555-5555
[email protected]
123 Everywhere Street, Roanoke, VA 24018
Profile
Operations Manager with 15+ years of experience, including in heavily regulated fields such as medical billing. Draw on strong leadership skills and HR knowledge to improve efficiency without undermining staff morale or client satisfaction.
Professional Experience
Operations Manager, Carter’s Advertising, Roanoke, VA | March 2012 to Present
- Oversee daily management of entire office
- Ensure proper support of creative and sales departments
- Create and manage budgets, including sales and marketing, business expenses, and business analysis and hiring
- Coordinate with human resources for recruiting and hiring needs and make the final decisions on hires in leadership or critical positions
- Implemented a cross-department communication structure that increased efficiency by 25%
Manager, Medical Billing Management, Salem, VA | October 2006 to March 2012
- Led 3 teams in the claims billing department
- Worked with compliance departments to mitigate risk and drive better audit outcomes
Highlight:
- Co-developed new billing software and processes that raised claims payment rates by more than 10%
Team Leader, Excel Insurance, Roanoke, VA | July 2003 to October 2006
- Supervised and coached 12-person billing questions team to consistently meet goals
- Prepared and presented weekly reports to department management
- Handled escalated calls, providing effective customer service solutions
Education
Bachelor of Business Administration, Roanoke College, Roanoke, VA
Key Skills
- Creative Problem-Solving
- Customer Relations & Service
- Data Reporting & Analysis
- New System Implementation
- Process Redesign & Improvement
- Staff Training & Coaching
- Standard Operating Procedures (SOPs)
- Team Leadership & Motivation
Common Key Skills and Action Verbs for Operations Manager Resumes
Highlighting some of your key skills — as they’re relevant to the job posting at hand — is critical to catching the attention of higher managers. These professionals are looking specifically for someone who can meet their needs, and the right key skills position you as that person. Action verbs are also important because they create a sense that you do things for the company you work for. Both key skills and action verbs also help you get past applicant tracking systems. These automated systems evaluate resumes to ensure they include the right type of information, sometimes only passing those that do on to a human reviewer.
| Key Skills & Proficiencies | |
|---|---|
| Accounting | Budgeting |
| Communication skills | Customer service |
| Employee development | Finance |
| Goal setting | Human resources |
| Leadership | Management |
| Policies and procedures | Project management |
| Recruiting and hiring | Project management |
| Action Verbs | |
|---|---|
| Address | Analyze |
| Assist | Audit |
| Build | Coach |
| Communicate | Create |
| Develop | Identify |
| Implement | Lead |
| Oversee | Report |
| Support | |
Tips for Writing a Better Operations Manager Resume
Quantify your operations management experience on your resume
Companies shell out operations management salaries because the people in these positions offer something for the bottom line. As an operations manager, your job is to reduce costs and errors while improving productivity, customer satisfaction and employee morale. Use your resume to show that you know how to do these things by sharing that you already have via hard numbers. Whenever possible, tie a percentage, cost or other figure to responsibilities and achievements from previous jobs or school.
Example #1
Good
Partnered with a leading vendor to implement a software solution that cut development time by 20% and allowed teams to complete an extra project each quarter
Bad
Implemented new software solutions to help save money and time
Example #2
Good
Created an expense auditing system that reduced cost waste by $20,000 annually
Bad
Oversaw expense auditing to ensure more appropriate spending
Don't forget to include soft skills highly relevant to leadership
Operations management job listings are often heavy on technical and financial language. Employers may want someone who can manage specific HR procedures, create and implement budgets and lead implementation teams. But any type of leadership role also requires soft skills, so ensure a few of your key skills bullets and employment facts put those on display. If it comes down to a choice between applicants who are equally technically qualified, soft skills can make or break your chances at landing an interview. Common soft skills to include in your operations management resume are written and oral communication, presentations, leadership, staff development and training, and interpersonal skills.
Example #1
Good
Led a team of 30 employees via team building meetings, 1:1 coaching and goal-oriented management
Bad
Supervised a team of 30 employees
Example #2
Good
Assisted in the alignment of executive and departmental goals and processes via written reports, presentations and other communication to executive leadership
Bad
Reported on business processes to executive leadership
How to Align Your Resume With the Job Description
A resume that shows prospective employers you’re a good match for their position is a resume that’s most likely to help land you an interview. Luckily, employers take time to create job descriptions and include them in their position postings. Aligning your resume with the job description is one of the best ways to ensure hiring managers or recruiters take a closer look at your qualifications.
Obviously, you can’t put things on your resume that aren’t true. But look for words and requirements that are repeated or listed first in the job description. Then, find ways to tie those phrases and requirements to your experience or skills. Don’t just copy and paste parts of the job description into your result or shove those words in, though. Make sure you’re telling a unique story about your own major achievements and skills.
Example Operations Management Job Description
ABC, Inc., is seeking an operations manager for its Buffalo leadership team. Put your leadership and organizational skills to work inspiring a team of up to 60 people, including managing budgets and hiring processes. Use your project management skills to help drive product development. This position requires you to partner with outside vendors and lead fast-paced project teams as well as manage day-to-day operations.
Responsibilities:
- Oversee project teams as they develop and implement new solutions
- Create and manage budgets to ensure developments are in line with cost targets
- Review applications and make appropriate hiring decisions
- Communicate progress and goals to stakeholders and executive leadership teams
Qualifications:
- Bachelor’s degree in business administration or another relevant program
- 5 or more years of leadership experience
- Project management experience preferred
- Strong verbal and written communication skills
This job description lays out some pretty clear expectations for applications. If you highlight key words in this description, you see that the employer is looking for:
- Leadership skills
- Project management skills and experience
- Budget management experience
- Communication skills
- Experience implementing new solutions
Highlighting or pulling out these key phrases from the job description provides you a checklist for what you need to include in your resume. Yes, you may need to tweak your resume slightly for each job application to ensure you include the right phrases and highlight the most relevant skills. Check out the example below that shows how to include these key phrases in a resume.
Operations Manager Work Experience Example
Manager, Revenue Cycle, Sales Inc.
October 2018-Present
- Leadership experience supervising 20-50 employees daily as well as leading cross-department projects with average revenue impact of $500,000 or more
- Use communication skills to bring business and technical staff together to ensure successful implementation of software solutions, saving 15% labor costs annually
- Project management experience and Six Sigma Black Belt certification
- Manage hiring and expense budgets management