Medical Receptionist Resume Examples

Jobs for medical receptionists, also known as medical secretaries and administrative assistants, are expected to increase in the next decade. Although the Bureau of Labor Statistics estimates that jobs for secretaries and administrative assistants overall will decline from 2019 to 2029, it projects medical secretary positions to grow by 10% during that period. This equates to almost 60,000 new jobs and is driven by the growing health care needs of America’s aging population and the need for people to handle administrative tasks relating to billing and insurance claims.

Despite the optimistic forecast, you can still expect to face competition for these positions, and a strong resume can help capture the interest of the hiring manager. If you’re not sure where to start, try our downloadable resume examples. There are options for both experienced and entry-level medical receptionists, and you’ll also find tips for crafting an attention-grabbing resume and tailoring your resume for a particular job description.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Medical Receptionist Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Elin Farrow
(876) 543-2109
[email protected]
123 My Road, Baltimore, MD 78901

Profile

Hardworking certified healthcare administrative assistant with strong teamwork skills. Excellent communicator with the ability to speak and write fluently in Spanish. Proven track record for working to challenging deadlines and managing workload independently. Responsible and trustworthy with a commitment to providing a friendly, client-focused service.

Key Skills

  • Good working knowledge of Microsoft Office software
  • Excellent time management
  • Able to work independently and collaboratively with team members
  • High standard of written English and Spanish
  • Outstanding organization and attention to detail
  • Knowledge of medical billing codes

Education

High School Diploma
WESTERN HIGH SCHOOL Baltimore, MD,  July 2019

Professional Experience

Retail Associate, Lowe’s, Baltimore, MD
July 2020 – Present

  • Provide a warm and professional welcome to customers to give a positive first impression of the company
  • Apply problem-solving skills to help customers find the best solutions for their projects
  • Ensure accurate and efficient order processing to get deliveries to customers as quickly as possible
  • Maintain an attractive and clean store environment and identify health and safety concerns where necessary

Store Associate, Aldi, Baltimore, MD
July 2019 – September 2019

  • Stocked and rotated shelf goods according to workplace guidelines and performed sanitizing duties
  • Maintained confidentiality of sensitive data and remained alert to potential breaches
  • Processed cash and credit card payments and refunds using the point-of-sale system
  • Assisted with stock-taking and compiled accurate inventory records

Certifications

  • Certificate in Health and Medical Administrative Services, Prince George’s Community College, 2020

Jessica Sanders
(386) 123-4567
[email protected]
321 North 1st Street, Ormond Beach, FL 32175

Profile

Organized, people-focused medical receptionist committed to health care excellence for over two years. Strong planning skills, discretion and level-headedness with sensitive information and in emergency situations. Highly familiar with medical terminology, HIPAA and electronic medical records management. Eager to learn while working alongside a passionate team of professionals.

Key Skills

  • Teamwork
  • Customer service
  • Billing & diagnostic coding
  • Microsoft Office
  • Excellent oral and written communication skills

Education

Medical Front Office and Billing Diploma
FLORIDA CAREER COLLEGE Pembroke Pines, February 2017 – December 2017

Professional Experience

Trainee Medical Receptionist, Ormond Beach Oncology Associates, Ormond Beach, FL
November 2018 – Present

  • Answering phones and greeting patients in person and virtually — approximately 30 per day
  • Booking appointments and assisting with new patient orientation
  • Coordinating referrals for patients for insurance and other physician and specialist offices
  • Resolving eligibility issues and issuing invoices and receipts
  • Performing data entry, photocopying and maintaining stationery supplies

Medical Receptionist Extern
ChenMed, Hialeah, FL, October 2017 – December 2017

  • Assisted with reception duties, patient scheduling, registration and data entry
  • Performed diagnostic testing and monitored changes in patient condition
  • Updated health maintenance at patient visits
  • Stocked and maintained equipment and supplies
  • Cleaned and organized examination areas

Certifications

Certified Medical Administrative Assistant,
National Health Career Association, 2017

Charlene Ellis
(123) 456-7890
[email protected]
123 Main Street, Mobile, AL 12345

Profile

Resourceful and energetic medical receptionist with eight years of experience in clinical and hospital settings. Proven ability to efficiently deal with all aspects of front office duties in a medical environment. Friendly and professional when assisting patients. Effective in handling office and administration tasks in a busy hospital or practice with over 100 physicians.

Professional Experience

Medical Receptionist, Mobile Central Hospital, Mobile, AL
December 2015 – Present

  • Check-in and check-out patients and ensure that all paperwork is correctly filed
  • Contact insurance companies on behalf of patients
  • Schedule and register patients to ensure minimum waiting time and increased patient satisfaction
  • Answer over 60 telephone calls a day and deal with face-to-face inquiries in a friendly and efficient manner
  • Maintain records for the cancer patient program for 200+ patients ensuring the accuracy of data and contacting patients for follow-up consultations and tests

Medical Receptionist, Mobile Health, Mobile, AL
July 2012 – November 2015

  • Implemented a new patient records system that increased information accuracy by 17% and cut labor time by 12%
  • Registered new patients and captured all the required personal information
  • Greeted and checked in patients for scheduled appointments
  • Maintained appointment schedules for seven physicians in the practice
  • Ordered office and medical supplies as required and negotiated rates with vendors to cut costs by 27%

Education

High School Diploma
JEFFERSON HIGH SCHOOL Mobile, AL September 2008 – June 2012

Key Skills

  • Data entry
  • Organized and punctual
  • Friendly and professional
  • MS Office

Certifications

HIPAA Record-Keeping Certification
Mobile Alabama Health Association, 2018

Jessica White
(012) 345-6789
[email protected]
123 Main Street, Los Angeles, CA 12345

Profile

Patient-focused and detail-orientated medical receptionist with over 15 years of experience. Strong administrative skills, including managing physician schedules, inventory management, scheduling patient appointments and patient records management. Personable and professional in all interactions with patients and staff members. Fluent in English and Spanish.

Professional Experience

Medical Receptionist, HRH Clinic, Los Angeles, CA
December 2015 – Present

  • Greet patients and triage them for a busy 100 patient/day practice
  • Schedule patient appointments and reschedule appointments when needed
  • Schedule appointments with secondary health providers on behalf of patients
  • Created a new scheduling system that increased patient flow and taught the new system to three other receptionists
  • Maintain office inventory and order new supplies as required for vendors

Medical Receptionist, Downtown Medical, Los Angeles, CA
August 2005 – December 2015

  • Greeted patients on arrival — three physician practice with over 500 patients
  • Scheduled and rescheduled patient appointments
  • Maintained office and medical supply inventories and ordered new supplies as required
  • Negotiated with the vendors on prices and dropped monthly supply costs by 15%.
  • Answered phone calls in a professional and friendly manner while supplying the required information
  • Maintained office books, including payments, receipts and payroll

Education

High School Diploma 
North Los Angeles High School September 2001 – June 2005

Key Skills

  • Excellent Communication Skills
  • Data Entry
  • Customer Service
  • Scheduling and organization

Certifications

Health Care Administration Certificate
Los Angeles Medical Institute, 2007

Common Key Skills and Action Verbs for Medical Receptionist Resumes

Many hiring managers use applicant tracking systems (ATS) to determine which candidates have the most potential. The ATS scans your resume, looking for skill words and action verbs that are relevant to the position. Each resume is evaluated and ranked based on the number of keywords and phrases included, and high-scoring resumes are forwarded to the hiring manager. This is why including skill keywords is essential to getting your resume noticed. The more you include, the higher the chances you’ll be invited for an interview.

Key Skills & Proficiencies
Billing codes Check-in
Communication skills Computer skills
CRM platforms Customer service
Data entry Electronic medical records
Front office HIPAA regulations
Insurance companies Interpersonal skills
Medical office Medical records
Multitasking Office administration
Organization Patient care
Patient demographics Patient referrals
Phone calls Prioritizing
Record keeping Scheduling appointments
Time management
Action Verbs
Administrate Answer
Communicate Draft
Enter Greet
Maintain Manage
Multitask Organize
Phone Prepare
Prioritize Process
Refer Schedule

Tips for Writing a Better Medical Receptionist Resume

Highlight your medical receptionist certifications

Although there’s a lot of overlap between medical receptionists and other administrator positions, there are some knowledge skills that are particular to the health care industry. Hiring managers appreciate employees who already understand medical terminology, HIPAA and other legal considerations, and processing health insurance claims. A medical receptionist certification shows that you can hit the ground running, and you’re dedicated to a career in medical administration. Make sure you include the full name of the certification, as well as the year you received it and the name of the school or organization that provided it.

Example #1

Good


  • Medical Administrative Assistant Certification
    MedCerts, 2019
  • Certified Billing and Coding Specialist Certification
    MedCerts, 2019

Bad


  • Multiple medical secretary certifications

Good


  • Health Care Administration Certificate
    Pima Medical Institute, 2017
  • Certified Electronic Health Records Specialist Certification
    National Healthcareer Association, 2019

Bad


  • Certificates in administration and record-keeping, various institutes

Quantify your medical receptionist experience

Using specific numbers when highlighting your experience and accomplishments is a great way to grab the hiring manager’s attention. Quantifying your experience gives the company a clearer idea of what you’re capable of, so you should include it in most of the bullet points in the professional experience section of your resume. Think about questions that ask “how much?” or “how many?” and include the answers. These questions could include:

  • How many patients came into the clinic daily?
  • How many doctors did you work with?
  • How many phone calls did you answer?

Example #1

Good


Maintained diabetes treatment program, ensuring accurate record keeping, patient tracking, and scheduling appointments for 200+ patients.

Bad


Helped administer the clinic’s diabetes treatment program, managing record-keeping and scheduling of appointments.

Example #2

Good


Managed scheduling, paperwork, and administrative tasks for a high-volume, six-physician clinic that saw 50+ patients every day.

Bad


Managed front office and administrative tasks for busy clinic

How to Align Your Resume With the Job Description

Companies use job descriptions to define the skills and attributes they’re looking for in an ideal candidate. When your resume includes the skills and experience you have that match what they’ve detailed, it can help you stand out from other applicants.

If you’re not sure what to include, start by looking for requirements that are mentioned first or listed more than once. These are generally key priorities of the company. Make sure that your resume details how you can fulfill these requirements by focusing on your major, relevant achievements. A generic resume may get overlooked, so try to avoid bland descriptions and copy and pasting.

Example Medical Receptionist Job Description


Alpha Medical is looking for a medical receptionist to join our fast-paced family practice. The ideal candidate will be organized, compassionate, and respect the privacy of all patients. You will be responsible for greeting patients, scheduling appointments, and maintaining accurate patient records. You must have excellent communication, time management, and interpersonal skills, and the ability to work under pressure in a busy environment. 

Responsibilities:

  • Greet and assist patients in person and over the phone
  • Assist doctors, staff, visitors, and patients
  • Maintain the privacy of patients and perform all duties within HIPAA regulations
  • Schedule appointments for patients, including rearranging schedules to account for emergencies
  • Maintain accurate patient records and document patient visits
  • Communicate medical results under clinical supervision
  • Perform office duties, including checking supplies and scheduling equipment maintenance and repairs

Qualifications:

  • Medical administration certification preferred
  • Experience in a medical receptionist role
  • Able to maintain privacy and confidentiality
  • Communication skills
  • Strong organizational and time management abilities
  • Record-keeping skills, electronic health records experience preferred
  • Ability to work under pressure
  • Good working knowledge of medical terminology and HIPAA regulations

The job description shows that the following skills and attributes are key priorities for the employer:

  • Communication skills
  • Organization
  • Time management
  • Maintain patient records
  • Ability to work under pressure
  • Schedule appointments
  • Greet patients
  • Maintain privacy 

Take the attributes that you highlighted in the job description and make sure your resume includes your skills and experience that match the requirements. Below you’ll find an example of how best to incorporate these attributes in your resume:

Medical Receptionist Work Experience Example


Medical Receptionist, CJP Medical Practice

February 2017 – Present

  • Greeted all patients and scheduled appointments for a busy practice, maintaining calm while working under pressure and processing 75+ patients each day
  • Maintained patient records using an electronic health records system, ensuring HIPAA guidelines were followed and privacy of all patients maintained
  • Managed time to ensure all office administration tasks were completed promptly while providing excellent customer service to patients
  • Kept doctors’ files and daily schedules organized and communicated these details clearly to doctors, patients, and other staff to ensure all patients were seen and work completed in a timely manner