Medical Receptionist Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Jessica Sanders
(386) 123-4567
[email protected]
321 North 1st Street, Ormond Beach, FL 32175
Profile
A Medical Receptionist with entry-level experience, specializing in office administration, data entry, patient relations, and medical terminology. Adept at managing physician calendars and interfacing with diverse patient populations.
Professional Experience
Medical Receptionist, Ormond Beach Oncology Associates, Ormond Beach, FL
November 2020 – Present
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Communicate with empathy and compassion while interfacing with patients suffering from debilitating and life-threatening health conditions
- Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a 20% reduction in wait-times and a 92% patient satisfaction rating
Medical Receptionist
ChenMed, Hialeah, FL, January 2019 – November 2020
- Conducted patient scheduling, registration, and data entry for a medical office with over 250+ patients, updated health records, and ensured compliance with HIPAA
- Managed medical supplies and equipment inventory, created purchase orders, interfaced with vendors, and ensured optimal inventory levels
Key Skills
- Office Administration
- Customer Service
- Medical Billing
- Microsoft Office Suite
- Communication
Education
Medical Front Office and Billing Diploma
Florida Career College, Pembroke Pines, February 2018 – December 2018
Certifications
- Certified Medical Administrative Assistant, National Health Career Association, 2017
Charlene Ellis
(123) 456-7890
[email protected]
123 Main Street, Mobile, AL 12345
Profile
A Medical Receptionist with eight years of experience, specializing in patient relations, HR administration, calendar management, and medical terminology. A proven track record of managing front office operations in fast-paced clinical and hospital settings.
Professional Experience
Medical Receptionist, Mobile Central Hospital, Mobile, AL
December 2015 – Present
- Manage patient intake and discharge documentation, oversee billing and insurance verification, communicate with insurance companies, and create payment plans with patients to reduce past due accounts by 20%
- Oversee patient scheduling, field 30-50 phone inquiries per day, obtain medical records, and enhance office operations to minimize wait times
- Maintain records for the cancer patient program for 200+ patients ensuring the accuracy of data and contacting patients for follow-up consultations and tests
Medical Receptionist, Mobile Health, Mobile, AL
July 2012 – November 2015
- Implemented a digital new patient records system, which improved record accuracy by 17%, reduced paper costs by 50%, and saved over 15 work hours per week
- Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendars
- Ordered office and medical supplies and negotiated rates with vendors to cut costs by 27%
Education
High School Diploma
Jefferson High School, Mobile, AL, September 2008 – June 2012
Key Skills
- Medical Administration
- Data Entry
- Calendar Management
- Microsoft Office Suite
- HIPAA
Certifications
- HIPAA Record-Keeping Certification, Mobile Alabama Health Association, 2018
Jessica White
(012) 345-6789
[email protected]
123 Main Street, Los Angeles, CA 12345
Profile
A patient-focused Medical Receptionist with over 15 years of experience, specializing in office administration, calendar management, and patient relations. A strong history of collaborating with medical personnel and office staff to enhance operational efficiency and maximize patient satisfaction.
Professional Experience
Medical Receptionist, HRH Clinic, Los Angeles, CA
December 2015 – Present
- Support front office operations for a medical practice with over 100+ patients daily, manage patient appointments and scheduling, and develop a new scheduling system to improve patient flow and increase satisfaction ratings by 10%
- Oversee patient billing, verify medical insurance, contact insurance providers, and structure payment plans for patients to reduce aging accounts
Medical Receptionist, Downtown Medical, Los Angeles, CA
August 2005 – December 2015
- Oversaw patient scheduling, appointments, and intake for a physician practice with over 500+ patients, fielded phone inquiries, and managed physician calendars
- Maintained office and medical supply inventories, ordered new supplies,, and negotiated with vendors to reduce monthly costs by 15%
- Maintained office books, including payments, receipts and payroll
Education
High School Diploma
North Los Angeles High School, Los Angeles, CA, September 2001 – June 2005
Key Skills
- Office Administration
- Clinical Operations
- Medical Billing
- Patient Relations
- Calendar Management
Certifications
- Health Care Administration Certificate, Los Angeles Medical Institute, 2007
Common Key Skills and Action Verbs for Medical Receptionist Resumes
Many hiring managers use applicant tracking systems (ATS) to determine which candidates have the most potential. The ATS scans your resume, looking for skill words and action verbs that are relevant to the position. Each resume is evaluated and ranked based on the number of keywords and phrases included, and high-scoring resumes are forwarded to the hiring manager. This is why including skill keywords is essential to getting your resume noticed. The more you include, the higher the chances you’ll be invited for an interview.
| Key Skills & Proficiencies | |
|---|---|
| Administration | Appointment Scheduling |
| Calendar Management | Communication |
| CRM platforms | Customer Service |
| Data Entry | Electronic Health Records (EHR) |
| Front Office | HIPAA regulations |
| Insurance Verification | Inventory Management |
| Medical Billing | Medical Office Administration |
| Medical Records | Office Administration |
| Organization | Patient Care |
| Patient Intake | Patient Referrals |
| Phone Etiquette | Record Keeping |
| Relationship Building | Vendor Management |
| Action Verbs | |
|---|---|
| Assisted | Collaborated |
| Communicated | Conducted |
| Coordinated | Created |
| Delivered | Enhanced |
| Evaluated | Identified |
| Implemented | Improved |
| Maintained | Managed |
| Oversaw | Performed |
| Prepared | Processed |
| Provided | Supported |
Tips for Writing a Better Medical Receptionist Resume
Highlight Your Communication and Patient Relations Skills
As a medical receptionist, you’ll be managing appointments and interfacing with a diverse range of patients on a daily basis. To grab the attention of prospective employers, you’ll want to showcase your communication and patient relations skills using tangible examples from your career. Notice how in the example below, the candidate highlights their experience communicating empathetically with patients suffering from life-threatening health conditions. This paints a picture of the job seeker’s unique story, which could help to differentiate them from the competition during the job search:
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Communicate with empathy and compassion while interfacing with patients suffering from debilitating and life-threatening health conditions
- Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a 20% reduction in wait-times and a 92% patient satisfaction rating
Quantify Your Medical Receptionist Experience
Using specific numbers when highlighting your experience and accomplishments is a great way to grab the hiring manager’s attention. Quantifying your experience gives the company a clearer idea of what you’re capable of, so you should include it in most of the bullet points in the professional experience section of your resume. In the example below, the candidate draws attention to how their process improvement efforts reduced costs and labor hours for their previous organizations. This will send a clear message to hiring managers the applicant can create value for their medical practice:
- Implemented a digital new patient records system, which improved record accuracy by 17%, reduced paper costs by 50%, and saved over 15 work hours per week
- Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendars
- Ordered office and medical supplies and negotiated rates with vendors to reduce costs by 27%
How to Align Your Resume With the Job Description
Jobs for medical receptionists, also known as medical secretaries and administrative assistants, are expected to increase in the next decade. Although the Bureau of Labor Statistics estimates that jobs for secretaries and administrative assistants overall will decline from 2021 to 2031, it projects medical secretary positions to grow by 8% during that period. This equates to almost 53,600 new jobs and is driven by the growing health care needs of America’s aging population and the need for people to handle administrative tasks relating to billing and insurance claims.
Although the outlook is positive, you’ll still need to align your resume with the job description to maximize your chances of landing the interview. As you build your resume, take the time to carefully analyze the job descriptions and incorporate as many key terms from the posting as possible into your bullet points and skills section. This will show hiring managers that you’re the ideal candidate for the position and increase your odds of securing your next big opportunity.