Medical Office Specialist Text-Only Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Skyler Thompson
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
A Medical Office Specialist with entry-level experience specializing in administrative support, patient relations, communication, and calendar management. Adept at managing clerical tasks, patient files, and scheduling to support daily office operations.
Professional Experience
Medical Office Specialist, West Ave Medical, New York, NY
October 2021 – Present
- Manage phone inquiries from patients, oversee scheduling for appointments, conduct interviews to create patient files and obtain medical history, and communicate calmly and empathetically with patients experiencing pain and distress
- Organize electronic medical records in compliance with HIPAA regulations, perform data entry for patient health insurance benefits, and submit claims for healthcare services
- Coordinate with patients to reconcile past due payments, create payment plans, and identify solutions to eliminate aging accounts receivable
Receptionist, Columbia Student Center, New York, NY
May 2020 – October 2021
- Fielded phone inquiries from students, alums, and parents, identified appropriate departments to transfer parties, and provided information on upcoming school events, fundraisers, amenities, and academic services
- Scheduled and managed appointments for academic advisors using Google Suite
Education
Bachelor of Arts (B.A.) Communication
Columbia University, New York, NY September 2016 – May 2021
Key Skills
- Administrative Support
- Electronic Medical Records (EHR)
- Communication
- Patient Relations
- Microsoft Office Suite
Cameron Malfara
(123) 456-7890
[email protected]
123 Convoy St, San Diego, CA 12345
Profile
A Medical Office Specialist with five years of experience specializing in office administration, calendar management, operational support, and patient relations. A proven track record of delivering administrative support to reduce patient delays and increase satisfaction.
Professional Experience
Medical Office Specialist, MedExpress Urgent Care, San Diego, CA
October 2018 – Present
- Manage daily office operations for urgent care with over 20+ patients per day, conduct scheduling for four physicians, six nurses, and eight medical assistants, and perform intake for walk-in patients to gather medical information
- Communicate with patients suffering from physical pain and distress, gather insurance information, create payment plans, and provide emotional support
- Organize patient records, conduct purchasing for office and medical supplies, and track invoices and patient accounts using Microsoft Excel
Medical Office Specialist, Taylor and Singh Medical Office, San Diego, CA
May 2017 – October 2018
- Provided administrative support to a medical office with three physicians, performed appointment scheduling, fielded phone inquiries from patients, obtained medical information, and managed telehealth scheduling in the patient portal
- Conducted purchasing for office supplies and interfaced with vendors to reduce expenses by 10% through negotiating new pricing agreements
Education
Bachelor of Arts (B.A.) Communication
University of San Diego, San Diego, CA September 2013 – May 2017
Key Skills
- Office Management
- Operations Support
- Patient Relations
- Communication
- Electronic Medical Records (EHR)
Melissa Anderson
(123) 456-7890
[email protected]
123 Carpenter Street, Philadelphia PA, 12345
Profile
A Medical Office Specialist with five years of experience within the healthcare industry, specializing in office administration, appointment scheduling, EHR, and HIPAA regulations. A strong history of coordinating with physicians, nurses, and office personnel to identify opportunities to improve office operations.
Professional Experience
Medical Office Specialist, Penn Medicine Doctor’s Office, Media, PA
October 2016 – Present
- Oversee daily appointment scheduling for a medical office with 30+ patients per day, manage calendars for physicians, and interface with patients to perform initial interviews, gather medical data, and obtain insurance information
- Coordinate with the office team to implement a new patient records system to reduce data entry time for medical reports from 25 minutes to five minutes
- Reduce outstanding payments for services by 15% by contacting delinquent accounts to create payment plans prior to transferring to collections
Medical Office Specialist, Office of Dr. Marcus Crowell, Philadelphia, PA
May 2011 – October 2016
- Managed daily calendars and schedules for three physicians, conducted patient intake, created patient files, and processed co-pays and insurance payments
- Supported the office in transitioning over 500+ patient files from a paper-based system to a digital record-keeping system to reduce office supply costs
Education
Bachelor of Arts (B.A.) Communication
Temple University, Philadelphia, PA September 2007 – May 2011
Key Skills
- Calendar Management
- Office Management
- Appointment Scheduling
- Electronic Medical Records (EHR)
- Process Improvement
Tips for Writing a Better Medical Office Specialist Resume
Now that you’ve seen some strong examples of medical office specialist resumes, we’ll provide additional guidance to help you craft your content. With any administrative role, finding ways to make your bullet points sound unique can be challenging. The key to creating a resume that stands out from the competition is creating a document that paints a compelling picture of your professional experience. Below, you’ll find three expert tips to help you build your resume and accelerate your job search:
1. Highlight Your Communication Skills
As a medical office specialist, you’ll be interfacing with patients, doctors, and medical personnel on a daily basis. In this role, it’s important to highlight your communication skills while managing patient appointments. In the example below, the candidate demonstrates their ability to communicate effectively with patients in emotional or physical distress. Stress is prevalent within healthcare-related positions, and organizations value candidates who can manage these situations calmly and professionally.
- Manage phone inquiries from patients, oversee scheduling for appointments, conduct interviews to create patient files and obtain medical history, and communicate calmly and empathetically with patients experiencing pain and distress
- Organize electronic medical records in compliance with HIPAA regulations, perform data entry for patient health insurance benefits, and submit claims for healthcare services
- Coordinate with patients to reconcile past due payments, create payment plans, and identify solutions to eliminate aging accounts receivable
2. Quantify Your Professional Achievements
Incorporating numbers into your resume can help your bullet points to stand out to hiring managers during the application process. Organizations receive large volumes of applicants each day, and if your document doesn’t stand out from the competition, you’ll be far less likely to receive an interview. In the example below, the job seeker uses numbers to demonstrate their ability to improve office operations and create value for prospective employers:
- Oversee daily appointment scheduling for a medical office with 30+ patients per day, manage calendars for physicians, and interface with patients to perform initial interviews, gather medical data, and obtain insurance information
- Coordinate with the office team to implement a new patient records system to reduce data entry time for medical reports from 25 minutes to five minutes
- Reduce outstanding payments for services by 15% by contacting delinquent accounts to create payment plans prior to transferring to collections
3. Create an Eye-catching Professional Profile
Due to the high number of candidates for open positions on the job market, you’ll have a limited window to make a positive first impression on the hiring manager. Creating a compelling summary at the top of your document can help set the tone for your resume and draw the reader in. The key to creating an eye-catching professional profile is to highlight skill proficiencies that align with the job description directly in the first sentence of your summary. In the example below, the job seeker highlights their knowledge of medical terminology and their ability to enhance daily workflows:
Profile
A Medical Office Specialist with five years of experience within the healthcare industry, specializing in office administration, appointment scheduling, EHR, and HIPAA regulations. A strong history of coordinating with physicians, nurses, and office personnel to identify opportunities to improve office operations.
Key Skills Hiring Managers Look for on Medical Office Specialist Resumes
Most organizations rely on Applicant Tracking Systems (ATS) to identify qualified candidates for open positions. If your resume lacks a certain number of keywords, you may be rejected by the automated system before your document reaches the hiring manager. To mitigate this risk, you’ll want to carefully evaluate each individual job posting and incorporate key terms from these descriptions into your resume. Below, you’ll find a list of potential keywords that you may encounter during your job search:
| Key Skills and Proficiencies | |
|---|---|
| Accounts Receivable (AR) | Administration |
| Appointment Scheduling | Billing |
| Calendar Management | Communication |
| Data Entry | Electronic Health Records (EHR) |
| Health Insurance | Medical Billing |
| Medical Terminology | Operational Support |
| Office Administration | Organization |
| Microsoft Office Suite | Microsoft Excel |
| Microsoft Word | Patient Relations |
| Process Improvement | |
Common Action Verbs for Medical Office Specialist Resumes
You may find yourself running short on action verbs as you build out the bullet points on your resume. Often there’s only a limited number of verbs you can use to accurately convey your professional experience, especially in an administrative role. That said, differentiating your usage of action verbs can help enhance the hiring manager’s reading experience and keep your content fresh. Below, you’ll find a list of action verbs you can use to craft your resume:
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Coordinated | Created |
| Delivered | Evaluated |
| Executed | Fielded |
| Identified | Implemented |
| Interfaced | Managed |
| Oversaw | Performed |
| Provided | Resolved |
| Supported | Wrote |
How to Align Your Medical Office Specialist Resume With the Job Description
According to the Bureau of Labor Statistics, the average annual salary for medical office specialists was $37,450 in 202. This type of role can serve as a starting point for you to pursue a lucrative career in human resources or administration within the healthcare industry. You’ll need to align your resume with the job description to secure job opportunities.
For example, suppose an organization is seeking a candidate with a broad knowledge of medical terminology. In that case, you should demonstrate that you’re familiar with electronic health records (EHR) and basic medical procedures in your work experience. If a medical office is seeking an applicant with exceptional communication skills, you should provide tangible examples of you interfacing with patients calmly and professionally. By aligning your resume with the job description, you’ll significantly increase your chances of securing your next interview.
