Human Service Worker Resume Examples
Years of Experience
- 0
- 2-3
- 5-10
- 10+
Aahan Patel
(876) 543-2109
[email protected]
543 Main Road, Yonkers, NY 57463
Profile
Passionate and committed social work graduate with precept placement experience providing life skills and educational counseling to vulnerable mothers. Empathetic communication style with a talent for building rapid trust and rapport. Skilled planner with a proven track record for effective risk management.
Key Skills
- Parent and child counseling
- Multi-agency coordination
- Safeguarding and child protection
- Client education
- Written and verbal communication
- Time management
Education
Bachelor of Science in Social Work
SILVER SCHOOL OF SOCIAL WORK, New York, NY, September 2017 – June 2021
Coursework completed:
- Skills in Interpersonal Communications
- Society and Social Welfare
- Diversity, Racism, Oppression, and Privilege
Professional Experience
Retail Sales Associate, Kohls, New York, NY
March 2021 – Present
- Leverage teamwork skills to meet challenging sales goals under time pressure, consistently exceeding targets by at least 23%
- Answer email and telephone queries and direct communications to the correct department when necessary
- Plan time effectively to complete administrative and stocktaking tasks while prioritizing customer service
- Handle complaints sensitively and efficiently, resolving 76% of disputes independently
Mother and Child Support Precept Placement, Rising Ground, New York, NY
September 2020 – March 2021
- Built a professional rapport with mothers and children in vulnerable situations and assisted with fact-finding meetings to assess their needs
- Coordinated service provision with outside providers to meet service users’ emotional, financial, and practical needs, receiving praise 3x from my assessor for organization and strategic planning
- Remained vigilant to safeguarding concerns and escalated issues where necessary, receiving positive feedback 4x for sound judgment
- Counseled vulnerable individuals to help them plan for a career and increasing independence and facilitated educational development opportunities
Elizabeth Johnson
(753) 135-7531
[email protected]
420 Second Lane, Cambridge, MA 98765
Profile
Empathetic mental health support worker with 2 years of experience counseling vulnerable adults in a residential setting. Excellent awareness of safeguarding best practices with a proven track record for sound decision-making. Strong team player with experience liaising with outside agencies to create effective and personalized care plans.
Key Skills
- Care provision planning
- Mental health support strategies
- Administering medication
- Record keeping
- Safeguarding vulnerable adults
- Written and verbal communication
Education
Bachelor of Arts in Psychology
CAMBRIDGE COLLEGE, Cambridge, MA, September 2015 – June 2019
Professional Experience
Support Worker, Bay Cove Human Services, Cambridge, MA
July 2019 – Present
- Provide emotional and practical support to vulnerable residents experiencing a mental health crisis and refer to external services when appropriate, receiving praise 2x for excellent judgment
- Administer controlled medications and oversee secure storage, recording doses given with 100% accuracy in 2020
- Coordinate in-house and community activities to enhance client wellbeing and actively research and arrange educational opportunities to promote financial independence
- Encourage and model positive interpersonal relationships and leverage de-escalation techniques to resolve conflicts
Support Worker Precept Placement, Advocates, Cambridge, MA
September 2018 – February 2019
- Supported individuals with brain injuries to help them acquire crucial practical and social skills
- Assisted in planning meetings to generate action plans for each client to meet their needs and promote recovery
- Counseled clients and their family members to develop positive coping strategies and improve mental and physical wellbeing
- Conducted regular safety checks of the residential premises and reported health and safety concerns to the site manager
Adam Lewenberg
(765) 456-7654
[email protected]
234 Main Avenue, San Diego, CA 83485
Profile
Seasoned health navigation specialist with 8 years of experience supporting vulnerable clients to access equal healthcare and work opportunities. Superb analytical skills with a strong track record for identifying and mitigating specific risk factors. Dedicated team player able to coordinate complex care plans involving multiple external agencies.
Professional Experience
Health Navigation Specialist, 211 San Diego, San Diego, CA
September 2016 – Present
- Gather a personal and medical history for each client and analyze information to determine risk factors and inform next steps
- Work collaboratively with external healthcare providers to determine appropriate treatment plans, reducing client wait times by 34% in 2020
- Follow up regularly with each patient and facilitate links to ongoing support agencies, receiving 99.5% positive feedback over 3 years
- Maintain updated knowledge of eligibility criteria and delivery pathways to generate appropriate solutions to problems, receiving a workplace commendation in 2019 for sound judgment
Welfare to Work Case Manager, Public Consulting Group, San Diego, CA
July 2013 – September 2017
- Conducted goal-setting meetings with service users and remained in regular contact to ensure accountability, securing employment for 87% of rostered clients in 2016
- Leveraged active listening skills to gain insights into clients’ educational, social, and financial barriers to work and suggested practical solutions
- Counseled and mentored clients to build the vital organizational and interpersonal skills required for joining the workforce
- Completed mandatory county paperwork with 100% accuracy throughout employment
Education
Bachelor of Science in Psychology
UC SAN DIEGO, San Diego, CA, September 2009 – June 2013
Key Skills
- Record keeping and report preparation
- Risk management
- Detailed health system knowledge
- Multi-agency coordination
- Collaboration
- Time management
Julie Gordon
(432) 123-4567
[email protected]
468 Third Road, Miami, FL 87654
Profile
Organized and dedicated health and social services manager with 12 years experience coordinating healthcare provision. Talent for employee development and motivation with an excellent reputation for creating effective education programs. Superb organization skills and ability to oversee large caseloads under time pressure.
Professional Experience
Health and Social Services Manager, UnitedHealth Group, Miami, FL
June 2017 – Present
- Create and deliver professional development programs to a team of 20+ health coordinators to extend their knowledge of external resources, increasing employee retention by 65% over 2 years
- Supervise coordinators managing up to 80 cases at once, reviewing care plans and organizational pathways to ensure seamless and appropriate provision
- Act as an escalation point for the most complicated cases, resolving 98% of problems within the target deadlines
- Build and maintain relationships with external agencies to facilitate ongoing support following patient discharge
Case Management Specialist, BCFS Health and Human Services, Miami, FL
July 2009 – July 2017
- Managed a caseload of up to 15 clients simultaneously, prioritizing tasks strategically to tight and inflexible timeframes
- Handled calls from clients experiencing a health crisis and made prompt referrals for emergency care, resolving 87% of time-critical cases within 24 hours
- Generated appropriate healthcare plans based on insights gleaned from initial assessments
- Completed detailed service reports, exceeding submission targets by 68% in 2016
Education
Bachelor of Science in Social Work
BARRY UNIVERSITY, Miami Shores, FL, September 2003 – June 2007
Master of Social Work
UNIVERSITY OF MIAMI, Miami, FL, September 2007 – June 2009
Key Skills
- Relationship management
- Provision planning
- Staff training and mentorship
- Problem-solving
- Time management and organization
Common Key Skills and Action Verbs for Human Service Worker Resumes
Employers often lack the time and resources to review every job application in detail, so they turn to applicant tracking systems (ATS) to quickly find the most suitable candidates. An ATS narrows down the applicants by scanning for resumes containing role-specific keywords. To increase your likelihood of being selected for further consideration, try to weave as many of the following keywords into your resume as possible.
| Key Skills and Proficiencies | |
|---|---|
| Active listening | Child protection |
| Counseling | Critical thinking |
| Cultural awareness | Empathy |
| Organization | Planning |
| Problem-solving | Relationship management |
| Report preparation | Risk management |
| Safeguarding | Social advocacy |
| Teaching and mentorship | Teamwork |
| Time management | Written and verbal communication |
| Action Verbs | |
|---|---|
| Advocate | Assess |
| Assist | Coach |
| Collaborate | Coordinate |
| Counsel | Determine |
| Develop | Document |
| Facilitate | Interpret |
| Manage | Monitor |
| Motivate | Organize |
| Plan | Report |
| Support | |
Tips for Writing a Better Human Service Worker Resume
Quantify your professional experience on your application
Backing up your professional experience with hard data appeals to employers because it allows them to assess your skill level. It also gives you the opportunity to include some of your most impressive accomplishments along with an explanation of your duties and responsibilities. Whenever possible, quantify your professional experience with statistics to help your resume stand out.
Example #1
Good
Devised and developed a staff training program to help colleagues confidently determine and address child protection concerns, resulting in a 45% increase in risk identification.
Bad
Taught colleagues how to notice and tackle child protection issues.
Example #2
Good
Researched and facilitated appropriate educational opportunities for service users, increasing addiction recovery rates by 32% over 3 years.
Bad
Found education courses to help people with addictions recover.
Highlight your educational accomplishments
A solid educational foundation is crucial for almost any human service role, and a hiring manager will want to see that you have the theoretical knowledge to perform the job well. A well-written education section of your resume is especially important if you’re a recent graduate and don’t have much professional experience. As well as including basic information about your school and degree title, mention any coursework you completed that demonstrates your aptitude for the role.
Example #1
Good
Bachelor of Arts in Psychology
UNIVERSITY OF FLORIDA, Gainesville, FL, September 2007 – June 2011
Coursework completed:
- Principles of Behavior Analysis
- Social Psychology
- Developmental Psychology
Bad
Bachelor of Psychology
UNIVERSITY OF FLORIDA, September 2007 – June 2011
Example #2
Good
Bachelor of Science in Social Work
LESLEY UNIVERSITY, Cambridge, MA, September 2017 – June 2021
Coursework completed:
- Diversity, Equality, and Inclusion
- Human Behavior in the Social Environment
- Child Welfare: Challenges and Solutions
Bad
Bachelor of Social Work
LESLEY UNIVERSITY, September 2017 – June 2021
How to Align Your Resume With the Job Description
Hiring managers typically have to wade through large numbers of applications to find the right individual for the job, and they tend to have specific skills and qualifications in mind. To help them attract suitable applicants, employers hiring human service workers usually publish a detailed job description explaining exactly what they’re looking for.
This makes the job ad a rich source of information about what the hiring manager wants to see showcased in your resume. Try to align your resume as closely as possible to the skills and experience set out in the ad, taking particular care to mention any skills listed toward the beginning or repeated for emphasis. Doing this helps show the employer that you can deliver on all their must-haves.
Example Human Service Worker Job Description
Are you a qualified social worker or experienced human service worker with a passion for helping people overcome barriers to employment? If so, we want to hear from you. Work Opportunities Limited is seeking an empathetic team player to join our thriving New Hampshire branch. The successful candidate will create personalized progression plans for vulnerable community members and coach them in acquiring the necessary skills for the work world.
Responsibilities:
- Perform initial assessments with new clients to help identify potential risks, strengths, and areas for growth
- Use active listening skills to gain insight into each client’s barriers to employment
- Work collaboratively with clients, colleagues, and external agencies to generate practical and achievable action plans
- Build strong relationshipswith clients, local education providers, and employers
- Actively seek educational and employment opportunities for clients within the community
- Coach and counsel clients to help them develop crucial emotional, social, and practical skills
- File regular reports to monitor progress and steps taken
Qualifications:
- Bachelor’s degree in psychology, social work, or a related field; candidates holding a Master’s degree strongly preferred
- Minimum 3 years of experience in a counseling or mentoring role
- Mental health support experience preferred
- Excellent written and verbal communication
- Welcoming and empatheticinterpersonal style
The job description shows that the employer is looking for someone with the following attributes and skills:
- Empathy
- Coaching
- Assessment
- Planning
- Risk management
- Teamwork
- Relationship management
- Counseling
- Report preparation
- Written and verbal communication
- Mental health support experience
Once you’ve established what the employer is looking for, you should try to include as many of the skills mentioned in the job description as possible in your resume. Here’s an example of a resume tailored to suit the description above:
Human Service Work Experience Example
Employment Support Worker
Human Service Agency, Watertown, SD, September 2014 – Present
- Assess service users upon registration to determine their needs and challenges and work with the teamto generate an action plan, receiving 98% positive client feedback in 2020
- Coach clients experiencing mental health problems to help them develop the emotional and social skills to thrive in a work environment, leading to a 67% increase in client confidence according to a recent survey
- Build and maintain strong relationships with businesses and education providers and conduct robust risk assessments to match clients appropriately
- Communicate regularly with clients and placement providers and submit regular progress reports, meeting 99.8% of deadlines over 3 years