Hotel Hospitality Resume Examples
Years of Experience
- Example #1
- Example #2
- Example #3
Kaya Morris
(123) 456-7890
[email protected]
432 Address Road, Phoenix, AZ 09876
Profile
Courteous Guest Service Agent with recent experience at a high-end hotel with 100+ rooms. Draw on broad knowledge of best practices in hotel customer service. Strong computer skills and ability to solve operational and productivity challenges. Trilingual: Fluent in English, French, and Spanish.
Key Skills
- Creative Problem-Solving
- Customer Relations & Service
- Efficiency Improvement
- Task Prioritization
- Team Collaboration
- Time Management
- Efficiency Improvement
Professional Experience
Guest Service Agent, La Quinta by Wyndham, Phoenix, AZ | June 2019 to Present
- Welcome guests and conduct check-ins and check-outs using POS system
- Promptly address guest questions, and help make restaurant and transport reservations
- Provide guests with clear, up-to-date information on hotel services and promotions
- Keep the front desk clean, attractive, and uncluttered
Call Center Representative, Cox Enterprises, Phoenix, AZ | January 2017 to June 2019
- Clarified customers’ needs and recommended appropriate products and services
- Resolved queries and complaints by phone and email, and facilitated product returns as needed
- Achieved 100%+ of ambitious sales goals
Certifications
First Aid and CPR | 2020
Education
Associate of Applied Science in Hospitality & Hotel Management, Scottsdale Community College, Scottsdale, AZ | 2019
Allan Gibson
(345) 678-9012
[email protected]
654 My Road, Indianapolis, IN 32109
Profile
Night Auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with 100+ rooms. Thorough knowledge of cash handling best practices. Skilled at collaborating with other functions to ensure smooth service for guests throughout the night. Draw on detailed knowledge of local geography and amenities. Dedicated to providing positive and memorable guest experiences.
Professional Experience
Night Auditor, Quality Inn, Indianapolis, IN | September 2018 to Present
- Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date
- Post correct rates and charges to each folio and check service charges from multiple departments, addressing any discrepancies
- Handle check-in and check-out, and process payments using POS system
- Greet guests and provide information on hotel services and local facilities
- Supervise night staff of 3 employees
Night Auditor, White Lodging, Indianapolis, IN | June 2015 to September 2018
- Maintained accurate revenue and statistics records, and cashed up at end of each shift
- Promptly and accurately completed gross revenue reports
- Organized and cleaned the front desk area for the morning shift
- Scrutinized records for discrepancies, and reported any concerns to management
Education
Associate of Science in Hospitality Administration, Ivy Tech Community College, Indianapolis, IN | 2015
Key Skills
- Bookkeeping & Data Entry
- Customer Relations & Service
- Efficiency Improvement
- Hotel Safety & Security
- Microsoft Office Suite
- Team Collaboration
David Harrison
(123) 456-7890
[email protected]
66 Grasslands Road, Tampa, FL 33674
Profile
Confident hospitality worker with 12 years of hotelier experience and a degree in Hospitality Management. Proven ability to run a hotel front desk, manage online booking systems, and oversee management of 5-star residences. Skilled at improving both customer satisfaction and team efficiency.
Professional Experience
Hotel Manager, Grand Hyatt Tampa Bay, Tampa, FL | March 2015 to Present
- Address and resolve customer questions and concerns at this 250-room complex
- Collaborate with sales and marketing team to ensure a holistic approach to running the hotel
- Oversee a staff of 150, including desk clerks, cleaners, and lawn maintenance crew
Highlight:
- Developed a deals initiative that increased winter season profits by 15%
Hotel Deputy Manager, Seminole Hard Rock Hotel, Tampa, FL | September 2011 to February 2015
- Maintained and updated the online CRM system
- Interviewed potential new hires to help build a high-performing team
- Developed forecasts and reports
Highlight:
- Created a customer retention plan that increased repeat business by 25%
Front Desk Host, JW Marriott Tampa, Tampa, FL | March 2009 to August 2011
- Answered all incoming calls and emails
- Managed restaurant reservations
- Filed incident reports as needed
Education
Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL
Key Skills
- Complex Problem-Solving
- Cross-Functional Collaboration
- Customer Service & Communications
- Process Redesign & Improvement
- Task Prioritization & Sequencing
- Team Collaboration
Professional Development
Certified in Hotel Revenue Management, Cornell University | 2009
Tips for Writing a Better Hotel Hospitality Resume
Quantify your hotel hospitality experience
Focus on ways that you’ve helped improve guest services, or emphasize positive feedback you’ve received from hotel guests. When sharing your achievements, try to include hard numbers to measure your success. As long as these numbers align with the scope of your target job and employer, they’re a great way to flesh out the detail on your resume.
Examples
- Analyzed check-in patterns for 1,000 guests over 6 months to find and fix common problems, increasing customer satisfaction by 20%
- Managed daily check-in and check-out, collecting guest payments for 350 standard rooms and 50 guest suites
Use simple formatting
To ensure your resume makes a good first impression, keep your format clean and simple. Try a traditional serif font like Century or Cambria for your body text and a clean sans serif font like Calibri for your subject headings. Use color sparingly, if at all. Avoid fancier Microsoft Word format options like WordArt, Tables, and Text Boxes (which can muck up ATS anyway).
This conservative approach is well-suited to your field, but it’s also often the best way to display your various career information. As Leonardo da Vinci once said, “Simplicity is the ultimate sophistication.”
Common Key Skills for Hotel Hospitality Resumes
| Key Skills & Proficiencies | |
|---|---|
| Bookkeeping & Data Entry | Creative Problem-Solving |
| Cross-Functional Collaboration | Customer Service & Communications |
| Efficiency Improvement | Hotel Safety & Security |
| Leadership | Microsoft Office Suite |
| People Management | Problem-Solving |
| Process Redesign & Improvement | Task Prioritization & Sequencing |
| Team Collaboration | Time Management |
Common Action Verbs for Hotel Hospitality Resumes
One of the most frequent resume mistakes is using too few verbs. You may fall into repeating the same generic verb (say, “Manage”) many times. This repetition can distract the hiring manager and fail to show the varied nature of your experience. The following list will help you mix up the verbs on your hotel hospitality resume:
| Action Verbs | |
|---|---|
| Analyze | Assist |
| Coordinate | Create |
| Deliver | Design |
| Generate | Greet |
| Handle | Identify |
| Improve | Implement |
| Initiate | Optimize |
| Prepare | Reduce |
| Resolve | Schedule |
| Select | Simplify |
| Supervise | Train |
| Welcome | |
How to Align Your Resume With a Job Posting
For each job in your Experience section, consider adding a description of the hotel or facility. You can place this description in brackets right next to or below the facility name. It also helps to match formatting. For instance, if you’ve italicized the facility name, italicize the description too.
Facility descriptions let you show any similarity between the places you’ve worked and the place you now want to work. For instance, maybe you’ve worked for a similar size hotel or organization. If you’re applying for a job in a large or top-rated hotel, use facility descriptions to emphasize any background you have in these environments. By working these details into your resume, you can make it that much more relevant to the job opening at hand.
More Resume and Cover Letter Resources
The Bureau of Labor Statistics forecasts that jobs for lodging managers will increase by about 18 percent between 2021 and 2031. For more on finding opportunities in this field and related fields, check out the links below: