Hospitality Hotel Resume Examples

Updated April 7, 2021

The hospitality industry continues to evolve to meet the demands of business and pleasure travelers. While traditional roles, such as lodging managers, are expected to decrease by 12% over the next decade, hotel properties will need skilled employees to help facilitate high-quality guest experiences. Individuals trained in hospitality management and administration will still be highly sought after, especially at luxury property and hotels. By 2029, it’s estimated there will be 50,600 lodging managers in the United States.

To gain employment in hotel hospitality, you’ll need a relevant and compelling resume that helps distinguish you from the crowd. Below, you’ll find information to help you craft an attention-grabbing resume applicable for both entry-level and management positions. There’s also advice on how you can include relevant information in your resume to match a specific job description.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Hospitality Hotel Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Katie Steadman
(123) 456-7890
[email protected]
654 Address Road, Oklahoma City, OK 10987

Profile

Capable and motivated recent graduate with a thorough grounding in the principles of hotel service and operations management. Excellent time management skills and adept at prioritizing tasks in a fast-paced working environment. Strong team player with the drive and determination necessary to provide exceptional service and meet ambitious performance targets.

Key Skills

  • Cheerful and courteous interpersonal style
  • Excellent customer service skills
  • Organized and reliable
  • Fast learner
  • Fluent in Spanish and Italian
  • Capable of working independently and collaboratively

Education

Bachelor of Science in Hospitality and Tourism Management
OKLAHOMA STATE UNIVERSITY Stillwater, OK, September 2016 – June 2020

Coursework Completed:

  • Intercultural Management in Hospitality and Tourism
  • Understanding Service Delivery
  • Hotel Revenue Management
  • Operations Analysis

Professional Experience

Wait Staff Server, BJ’s Restaurant and Brewhouse, Oklahoma City, OK
June 2020 – Present

  • Welcome over 45 guests each shift, offering swift and courteous service according to the company’s execution protocols
  • Provide advice and recommendations to guests based on a thorough knowledge of the menu and describe dishes and beverages clearly and accurately
  • Generate bills and handle transactions using the till system, adhering to rigorous cash handling standards
  • Check guest satisfaction regularly and resolve any issues efficiently and professionally

Server, Texas Roadhouse, Stillwater, OK
September 2016 – June 2020

  • Provided attentive service to guests and facilitated special requests to accommodate dietary requirements (approximately 50 diners per shift)
  • Monitored the dining room for potential health and safety issues and performed regular cleaning and tidying duties
  • Responded to telephone inquiries and entered bookings into the restaurant’s scheduling system
  • Adhered to alcohol service laws and performed ID checks to verify guests’ ages

Kaya Morris
(123) 456-7890
[email protected]
432 My Address Road, Phoenix, AZ 09876

Profile

Driven guest service agent with 1+ years of experience ensuring outstanding guest experiences in a high-end hotel with over 100 rooms. Polite and friendly interpersonal style and extensive knowledge of best practices in hotel customer service. Excellent computer skills and ability to generate effective solutions to operational and productivity challenges.

Key Skills

  • Cheerful and courteous customer service style
  • Outstanding problem-solving ability
  • Team player
  • Extensive knowledge of local attractions and amenities
  • Efficient and organized
  • Excellent attention to detail
  • Fluent in Spanish and French

Education

Associate of Applied Sciences in Hospitality and Hotel Management
SCOTTSDALE COMMUNITY COLLEGE Scottsdale, AZ, September 2017- June 2019

Professional Experience

Guest Service Agent, La Quinta by Wyndham, Phoenix, AZ
June 2019 – Present

  • Welcome guests warmly and conduct check-ins and check-outs using the point-of-sale system
  • Maintain high standards of personal grooming and appearance in line with the Wyndham company policies
  • Handle guest queries promptly and courteously and assist with restaurant and transport reservations
  • Remain up-to-date with current offers, promotions, and services and communicate information clearly to guests
  • Keep the front desk environment clean, attractive, and uncluttered and perform routine sanitization tasks

Call Center Customer Service Representative, Cox Enterprises, Phoenix, AZ
January 2017 – Present

  • Performed assessments to gain insights into customers’ needs and match them with the most appropriate products and services
  • Resolved queries and complaints via telephone and email and facilitated product returns
  • Met and exceeded challenging sales targets under intense time pressure

Certifications

  • First Aid and CPR, 2020

Allan Gibson
(345) 678-9012
[email protected]
654 My Road, Indianapolis, IN 32109

Profile

Detail-oriented and conscientious night auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with over 100 rooms. Excellent attention to detail and thorough knowledge of best practices for cash handling. Adept at working collaboratively with a multi-departmental team to ensure smooth service for guests throughout the night. Possesses comprehensive knowledge of local geography and amenities and is dedicated to providing unforgettable guest experiences.

Professional Experience

Night Auditor, Quality Inn, Indianapolis, IN
September 2018 – Present

  • Complete closing reports efficiently and ensure all financial information is accurate and updated
  • Post correct rates and charges to each folio and check service charges from multiple departments, addressing discrepancies when necessary
  • Handle check-in and check-outs and process payments using the point-of-sale system
  • Greet guests and handle requests, providing information on hotel services and local facilities
  • Supervise night staff of three employees

Night Auditor, White Lodging, Indianapolis, IN
June 2015 – September 2018

  • Maintained accurate revenue and statistics records and cashed up at the end of each shift
  • Promptly and accurately completed gross revenue reports
  • Organized and cleaned the front desk area for the morning shift staff
  • Scrutinized records for errors and discrepancies and reported concerns to the management team

Education

Associate of Science in Hospitality Administration
IVY TECH COMMUNITY COLLEGE Indianapolis, IN, September 2013 – June 2015

Key Skills

  • Advanced numerical ability
  • Bookkeeping and data entry
  • Proficient in Microsoft Office Suite software
  • Warm and efficient customer service style
  • Team player
  • Punctual and organized
  • Expert knowledge of hotel health and safety and security protocols

David Harrison
(123) 456-7890
[email protected]
66 Grasslands Road, Tampa, Florida, 33674

Profile

Confident and highly experienced hospitality worker with 12 years of hotelier experience and a degree in Hospitality Management from the University of Central Florida. Impeccable customer service skills and a friendly yet professional communication manner. Proven ability to run a hotel front desk, manage online booking systems, and oversee the management of five-star residences. Business and success-orientated work ethic and a track record of improving customer satisfaction and team working efficiency. Excellent computer skills, including Microsoft Word and Outlook emails.

Professional Experience

Hotel Manager, Grand Hyatt Tampa Bay, Tampa, FL
March 2015 – February 2021

  • Develop ideas for improving profit, including implementing a deals initiative which boosted winter profits by 15%
  • Resolve customer complaints and answered client inquiries for 250-room complex
  • Work alongside the sales and marketing team to ensure a holistic approach to the running of the hotel
  • Oversee staff of 145, including desk clerks, cleaners, and lawn maintenance crew

Hotel Deputy Manager, Seminole Hard Rock Hotel, Tampa, FL
September 2011 – February 2015

  • Created a customer retention plan, which increased the rate of returning customers by 25%
  • Interviewed potential new additions to the department
  • Maintained and updated the online CRM system
  • Developed forecasts and reports

Front Desk Host, JW Marriott Tampa, Tampa, FL
March 2009 – August 2011

  • Answered all incoming phone calls and emails
  • Managed restaurant reservations
  • Filed incident reports

Education

Bachelor of Science in Hospitality Management
UNIVERSITY OF CENTRAL FLORIDA Tampa, FL, September 2005 – September 2008

Key Skills

  • Impeccable customer service standards
  • Proven problem-solving capability
  • Computer literate
  • Excellent organizational skills
  • Strong ability to communicate effectively with the team and customers

Certifications

  • Certified in Hotel Revenue Management by Cornell University, 2009

Common Key Skills and Action Verbs for Hotel Hospitality Resumes

To highlight your qualifications for a role in hotel hospitality, include your key skills and use action verbs to describe your previous work experience. Actionable vocabulary can give managers and hotel owners a better idea of how you’ll perform on the job. Many companies use applicant tracking systems to filter candidates, quickly searching resumes to find keywords and phrases relevant to the available position. To make sure your resume passes this initial test and increase your chances of making it through the first round of applications, include these relevant words and phrases in your resume.

Key Skills & Proficiencies
Ability to engage Accountability
Adaptability Attention to detail
Communication skills Computer proficiency
Critical thinking Customer service
Data entry Leadership
Multilingual Multitasking
Organizational skills People management
Problem-solving Professionalism
Team oriented
Action Verbs
Analyze Assist
Coordinate Deliver
Design Generate
Greet Handle
Identify Improve
Implement Initiate
Optimize Prepare
Reduce Resolve
Schedule Select
Simplify Supervise
Train

Tips for Writing a Better Hotel Hospitality Resume

Showcase your ability to manage a team

Teamwork is a fundamental component of every successful hotel property. Highlighting your leadership abilities can help prospective employers better understand the value you bring to the job. Include concrete examples of how you’ve managed other employees and improved efficiency in your previous hospitality experiences.

Example #1

Good


Oversaw a team of nine front-desk representatives, supervising daily check-in and check-out for 250 guest rooms

Bad


Managed other team members and assigned daily responsibilities

Example #2

Good


Trained new staff members on hotel best practices and implemented a new system to simplify room allocation

Bad


Taught staff how to assign rooms to guests

Quantify your hotel hospitality experience on your resume

Quantifying your work experience can help you stand out to hiring managers. Focus on ways that you’ve helped improve guest services or emphasize positive feedback you’ve received from hotel guests. When sharing your accomplishments, try to include hard numbers to measure your success.

Example #1

Good


Analyzed check-in patterns for 1,000 guests over a six-month period to identify and resolve common problems during guest arrival, resulting in a 20% increase in guest satisfaction

Bad


Collected guest data to examine and reduce recurring guest issues

Example #2

Good


Managed daily check-in and check-out, including collecting guest payments for 350 standard rooms and 50 guest suites

Bad


Checked guests in and out of our multi-room hotel property

How to Align Your Resume With the Job Description

Hospitality is a very competitive industry, and hiring managers often receive a large number of applications for a limited number of positions. One tip to help you increase your chances of getting an interview is to include the skills and qualifications mentioned in the job description on your resume.

To determine which information to include, focus on requirements that are listed toward the beginning of the job description. Before you submit your resume, make sure you’ve highlighted how you will fulfill the responsibilities outlined in the job description. You can do this by showcasing your previous work experience in a way that mirrors these points.

Example Hotel Hospitality Job Description


Starworld Resorts is hiring a professional guest services manager with a minimum of three years of experience working at a luxury hotel property. A combination of charisma, strong communication skills, and attention to detail is required as you’ll oversee a team of 10 guest service representatives working across our 10,000-square-foot resort. We’re looking for a team player who is self-motivated and able to present new ideas to improve the guest experience. In addition to daily guest relations, you’ll also help monitor incoming reservations, allocate rooms and mitigate guest problems on-site. English proficiency is required, and additional language skills are a plus.

Responsibilities:

  • Direct an excellent guest experience for every person who arrives at our property
  • Communicate daily responsibilities (including special room allocations and guest requests) to the entire guest services team
  • Handle general administrative duties on-site
  • Liaise with property staff to ensure roomsare cleaned and ready for new guests in a timely manner
  • Measure overall guest satisfaction and identify ways to improve their stay
  • Quickly resolve guest issues
  • Oversee check-in and check-outin addition to managing guest payments

Qualifications:

  • Bachelor’s degree in hospitality management, tourism, or a relevant field
  • A minimum of three years of experience working in the hospitality industry
  • English proficiency: Additional language proficiency is a plus
  • Self-motivated
  • Strong leadership and problem-solving skills
  • Computer proficiency, including reservations systems and Microsoft Office
  • Professional and personable demeanor

The job description above suggests that the ideal applicant should have the following qualities and experience:

  • Communication skills
  • People management
  • Organization
  • Scheduling
  • Conflict resolution
  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Professional appearance
  • English proficiency
  • Additional language skills

Next, incorporate the keywords and phrases you’ve found in the job description into your resume. Below is an example of how to craft a competitive resume showcasing relevant work experience and essential skills.

Hospitality Hotel Work Experience Example


Guest Services Manager, W Chicago – Lakeshore, Chicago, IL

March 2017 – June 2020

  • Liaised with the customer experience team of 25 employees
  • Communicated regularly with all departments to ensure a streamlined guest experience across the property
  • Oversaw the daily check-in and check-out process for 520 rooms
  • Greeted and assisted international guests using language skills in Spanish, French, and Italian
  • Received the Employee of the Year award for highest-rated guest satisfaction
  • Updated the W Chicago-Lakeshore best practices guide in coordination with the W head office
  • Used problem-solving abilities to simplify the check-out procedure, saving the guest services team an average of four hours per week