How To Write a Hospitality Hotel Resume

Whether you’re a front-desk clerk, housekeeper, manager, or night auditor, your hospitality hotel resume needs to demonstrate a commitment to excellence in operations and customer service. This guide will teach you how to write a resume that shows hiring managers you can provide outstanding guest experiences. You’ll learn how to highlight the most compelling aspects of your career with our expert tips and strategies.

  • Entry-Level
  • Mid-Career
  • Senior-Level
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1. Write a dynamic profile summarizing your hospitality hotel qualifications

Get readers checked into your resume with a strong profile to establish yourself as a dedicated professional in the hospitality industry. Start with your job title, years of experience, and a few key qualifications. Include skills and specializations from your professional background that align with the job description. Think about what you could mention that makes you unique from other applicants.

Working in hospitality requires exceptional customer service, so describe your dedication to guest experiences in your profile. Mention any special credentials from a relevant degree or certificate to prove your level of education or training. If you speak multiple languages and cater to a range of guests, list that in your summarization too.

Profile Example #1


Courteous Guest Service Agent with recent experience at a high-end hotel with 100+ rooms. Draw on broad knowledge of best practices in hotel customer service. Strong computer skills and ability to solve operational and productivity challenges. Trilingual: Fluent in English, French, and Spanish.

Profile Example #2


Night Auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with 100+ rooms. Thorough knowledge of cash handling best practices. Skilled at collaborating with other functions to ensure smooth service for guests throughout the night. Draw on detailed knowledge of local geography and amenities. Dedicated to providing positive and memorable guest experiences.

2. Outline your hospitality hotel experience in a compelling list

No matter the position you’re applying for, take an accomplishment-driven approach to your professional experience section. Instead of listing your daily responsibilities, focus on career achievements. This shows hiring managers the results you achieved in carrying out your duties.

Use numbers like percentages, monetary figures, and performance metrics to bring your accomplishments to life. Describe how many rooms you cleaned, guests you greeted, or staff you managed. Discuss ways you’ve helped to improve processes or mention positive feedback you’ve received from hotel guests.

Professional Experience Example #1


Guest Service Agent, La Quinta by Wyndham, Phoenix, AZ | June 2019 to Present

  • Welcome guests and conduct check-ins and check-outs using POS system
  • Promptly address guest questions, and help make restaurant and transport reservations
  • Provide guests with clear, up-to-date information on hotel services and promotions
  • Keep the front desk clean, attractive, and uncluttered

Professional Experience Example #2


Night Auditor, Quality Inn, Indianapolis, IN | September 2018 to Present

  • Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date
  • Post correct rates and charges to each folio and check service charges from multiple departments, addressing any discrepancies
  • Handle check-in and check-out, and process payments using POS system
  • Greet guests and provide information on hotel services and local facilities
  • Supervise night staff of 3 employees

3. Include education and certifications relevant to hospitality hotel

Academic requirements will vary depending on the hotel position you’re applying for, but always start with your highest level of education. Then, include any relevant certifications you’ve earned to further your hospitality career. Even if special credentials aren’t a requirement, they can help you stand out from other applicants.

Suppose you’re applying for a front-desk receptionist position, and you’ve never done that job before. A certificate proving your knowledge of Microsoft software shows you’re familiar with common computer programs that may be used in the hotel’s office environment. Or, if you’re going after a management role, credentials such as Certified Hospital Manager can help you prove your abilities.

Education

Template

  • [Degree Name]
  • [School Name], [City, State Abbreviation] | [Graduation Month and Year]

Example

  • Bachelor of Science (BS) in Hospitality Management
  • University of Central Florida, Tampa, FL | June 2012

Certifications

Template

  • [Certification Name], [Awarding Organization], [Completion Year]

Example

  • Certified in Hotel Revenue Management, Cornell University, 2009
  • First Aid and CPR, 2020

4. List key skills and proficiencies for hospitality hotel

If you want your resume to perform well in applicant tracking systems (ATS), incorporate keywords into your document. These software programs look for relevant terms and phrases, filtering through the dozens of resumes received for each position. After studying a job posting, incorporate language from the job description throughout the profile, professional experience, and skills sections. Here’s a list of common keywords you may come across in your search for a hotel position:

Key Skills and Proficiencies
Bookkeeping and data entry Budget management
Concierge services Cross-functional collaboration
Customer service and communications Efficiency improvement
Event planning Hotel safety and security
Housekeeping Keycard systems
Leadership Maintenance reporting
Microsoft Office suite People management
Process redesign and improvement Regulatory compliance
Room inspection Staff training
Task prioritization and sequencing Time management

How To Pick the Best Hospitality Hotel Resume Template

As you search for a template, consider how you can make your resume as easy as possible for hiring managers to read. Remember, the goal of your template is not to attract attention with vibrant colors and graphics. All it needs to do is outline your professional history in a clear, coherent manner. Look for minimalistic designs that use simple formatting to keep your writing clean and uncluttered.

Hospitality Hotel Text-Only Resume Templates and Examples

  • Example #1
  • Example #2
  • Example #3

Allan Gibson
(345) 678-9012
[email protected]
654 My Road, Indianapolis, IN 32109

Profile

Night Auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with 100+ rooms. Thorough knowledge of cash handling best practices. Skilled at collaborating with other functions to ensure smooth service for guests throughout the night. Draw on detailed knowledge of local geography and amenities. Dedicated to providing positive and memorable guest experiences.

Professional Experience

Night Auditor, Quality Inn, Indianapolis, IN | September 2018 to Present

  • Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date
  • Post correct rates and charges to each folio and check service charges from multiple departments, addressing any discrepancies
  • Handle check-in and check-out, and process payments using POS system
  • Greet guests and provide information on hotel services and local facilities
  • Supervise night staff of 3 employees

Night Auditor, White Lodging, Indianapolis, IN | June 2015 to September 2018

  • Maintained accurate revenue and statistics records, and cashed up at end of each shift
  • Promptly and accurately completed gross revenue reports
  • Organized and cleaned the front desk area for the morning shift
  • Scrutinized records for discrepancies, and reported any concerns to management

Education

Associate of Science in Hospitality Administration, Ivy Tech Community College, Indianapolis, IN | 2015

Key Skills

  • Bookkeeping & Data Entry
  • Customer Relations & Service
  • Efficiency Improvement
  • Hotel Safety & Security
  • Microsoft Office Suite
  • Team Collaboration

Frequently Asked Questions: Hospitality Hotel Resume Examples and Advice

What are common action verbs for hospitality hotel resumes?-

If you’re running into roadblocks as you write your resume, use action verbs. These powerful words liven up your writing, especially in the professional experience section. Begin each bullet point with an action verb to illustrate your accomplishments and engage the reader.

The following list will help you mix up the verbs on your hotel hospitality resume:

Action Verbs
Analyzed Assisted
Coordinated Created
Delivered Designed
Generated Identified
Implemented Improved
Initiated Optimized
Prepared Reduced
Resolved Scheduled
Simplified Supervised
Trained Welcomed
How do you align your resume with a hospitality hotel job description?-

Although employment for front desk clerks is expected to decline over the next decade, the Bureau of Labor Statistics forecasts that jobs for lodging managers will increase by 7% between 2022 and 2032. As the industry bounces back from the COVID-19 pandemic, demand for hospitality workers is on the rise, but you’ll need to stand out if you want to work at the best hotels.

If you can align your resume with the job description, you’ll increase your chances of connecting with the hiring manager and differentiating yourself from the competition. Know exactly what a hotel is looking for and highlight the skills, experience, and qualifications required for the role.

For example, imagine a hotel needs a manager who specializes in event and conference management. From corporate conferences to elegant weddings, emphasize your understanding of guest expectations. Show you have a history of delivering unforgettable gatherings with your team of hospitality professionals.

What is the best hospitality hotel resume format?-

For hospitality hotel resumes, the best format is either combination or reverse chronological. If you have a strong professional background and track record of employment, a chronological format would serve you well. You can show off your career progression and round off your resume with skills and education.

On the other hand, if you’d rather highlight your abilities and training at the top of your document, go with the combination format. This resume type is especially helpful for entry-level hospitality professionals.

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Expert Advice
Include a cover letter with your resume
Boost your chances of landing an interview by submitting a cover letter with your application. To make the biggest impact with your letter, customize the document for each job you apply for. Learn how to do this with our comprehensive cover letter guide. Check out our cover letter guides for front desk hospitality and operations managers for more examples of related occupations.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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