Account Manager Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Jane Miller
(123) 456-7890
[email protected]
123 Some Street, Nowhere, PA, 12345
Profile
A results-driven Account Manager with three years of professional experience, specializing in consultative selling, client relations, strategic planning, and communication. A proven track record of securing and developing new accounts generating over $2M in annual revenue.
Professional Experience
Account Manager, Tech Startup 1, Philadelphia, PA
February 2019 – Present
- Manage high-value customer accounts, build long-term relationships with vendors and customers, and develop 30+ new accounts generating over $2M in annual revenue
- Evaluate client business needs to identify appropriate product lines for customers and coordinate with the product development team to define new value-added services
- Collect data from various departments to create reports used for long-term strategic planning
Sales Representative, Cadence Software Co., Pittsburgh, PA
August 2017 – January 2019
- Fielded over 100+ calls per day from sales prospects, educated potential customers on software products and services, and achieved 130% of annual sales quota in 2018
- Coordinated with the sales management team to create new upselling scripts for new product lines, which contributed to the development of new revenue streams totaling $500K
Key Skills
- Account Management
- Customer Relationship Management (CRM) tools
- Consultative Selling
- Cold Calling
- Upselling
Education
Penn State University, State College, PA, Bachelor of Science in Marketing, 3.92 GPA
August 2013 – June 2017
Mike Williams
(123) 456-7890
[email protected]
123 First Lane, Baltimore, MD 12345
Profile
A dynamic Account Manager with eight years of experience developing new business for premiere technology startups. A proven track record of defining overarching sales strategy to grow customer accounts and build long-term relationships. Adept at leading teams of sales representatives and identifying opportunities to enhance performance and improve close rates.
Professional Experience
Customer Account Manager, Jericho Finance Solutions Inc., Washington D.C.
March 2015-Present
- Manage 40+ major accounts generating $5M in annual revenue, serve as the point of contact for clients, identify solutions to complex issues, and achieve a 97% customer satisfaction rating
- Generate and track sales reports, evaluate contract terms, analyze sales metrics, and conduct forecasting to define overarching sales strategies based on market indicators
- Develop long-term client relationships, build rapport with customer stakeholders, ensure product alignment with business needs, and identify opportunities to drive customer success
Account Manager, , Alexandria, VA
July 2010-March 2015
- Delivered education to customers on product offerings and services, served as the point of contact throughout the sales cycle, and coordinate cross-functionally with customer success teams
- Analyzed market studies and focus groups to develop new sales strategies and identify opportunities to upsell products, contributing to a 10% increase in annual sales
- Provided training to five customer support representatives on client relations, consultative selling, upselling, and customer service standards
Education
Bachelor of Business Management, Devry University, Downers Grove, IL, 3.86 GPA
August 2006-June 2010
Key Skills
- Business Development
- Sales Strategy
- Client Relations
- Salesforce CRM
- Account Management
Sarah Johnson
(123) 456-7890
[email protected]
123 First Street, Seattle, WA 12345
Profile
A Senior Account Manager with 10+ years of experience within the healthcare space, specializing in business development, contract negotiations, and sales management. A strong history of managing multi-million dollar accounts with hospitals and medical centers. Adept at identifying opportunities to improve value for customers and drive revenue growth for existing accounts.
Professional Experience
Senior Account Manager, EHR Software Solutions Inc., Seattle, WA
August 2010-Present
- Manage 15+ major customer accounts with hospitals valued at $3M-$8M, deliver a variety of healthcare solutions to support patient management, and serve as the point of contact for stakeholders
- Identify opportunities to drive new business development and expand existing revenue by delivering customized solutions based on client needs, resulting in a 25% increase in annual sales
- Manage all corporate communications to ensure brand integrity, including internal and external documents
Associate Account Representative, Home Healthcare, Co., Baltimore, MD
September 2006-May 2010
- Interfaced with health care providers to provide high quality solutions for patient scheduling and provided support to build, maintain, and develop 30+ accounts generating $10M in revenue
- Created a referral network with local primary care doctors that generated $3M in new revenue
- Designed and implemented new marketing strategies to educate customers on available services
Education
Master of Business Administration, Johns Hopkins University, Baltimore, MD, 3.79 GPA
August 2008-June 2010
Bachelor of Healthcare Administration, Seattle University, Seattle, WA, 3.86 GPA
August 2002-June 2006
Key Skills
- Business Development
- Account Management
- Client Relations
- Sales Strategy
- Contract Negotiations
Certifications
- AAPC Certified Professional Coder, 2005
- Certified Professional in Healthcare Information and Management Systems, 2007
Common Key Skills and Action Verbs for Account Manager Resumes
Applicant Tracking Systems (ATS) automatically sort resumes into qualification categories by scanning your submission for the right set of key skills and action verbs. The more keyword phrases that are in your resume, the likelier it is to make it to the hiring manager’s desk. While that doesn’t mean you should stuff your resume full of phrases without meaning, it does mean that there are some words that add significant value and can help land you an interview. For an account manager position, here are some of the top keywords to incorporate.
| Key Skills and Proficiencies | |
|---|---|
| Account Management | Account Development |
| B2B Sales | B2C Sales |
| Business Development | Client Relations |
| Consultative Sales | Cold Calling |
| Customer Relationship Management (CRM) | Cross-Functional Leadership |
| Cross-Selling | Deal Closing |
| Inside Sales | Outside Sales |
| Lead Generation | Lead Qualification |
| Negotiations | Pipeline Development |
| Prospecting | Salesforce |
| Sales Presentations | Sales Strategy |
| Solution Selling | Strategic Selling |
| Relationship Management | Team Leadership |
| Upselling | |
| Action Verbs: | |
|---|---|
| Communicate | Deposit |
| Design | Develop |
| Ensure compliance | Generate leads |
| Market | Perform |
| Sell | Write |
Tips for Writing a Better Account Manager Resume
Highlight your technical marketing skills
While much of marketing relies on the ability to use soft skills like communication and relationship building, technical skills are also a major part of the account manager role. A working knowledge of technical skills like A/B testing and CRM familiarity can make the difference between an entry-level position and management. In addition to marketing software packages, some employers may be interested in applicants with HR experience or accounting and finance expertise. Try to include this information organically when describing your work experience.
Example #1
Good
Expert in Zendesk CRM with experience using all aspects of The Sales Suite, including analytics and reporting
Bad
Used Zendesk Sell for 3+ years
Example #2
Good
Experienced working with focus groups to hone in on product development changes and improvements that best fit customer needs.
Bad
Focus group experience for a variety of products
Backup claims with hard data
By providing hard numbers, you give hiring managers a better idea of the scope of your previous jobs. The more specific you can be, the more likely you are to land an interview. Answering questions like “how much” and “how many” helps hiring managers better picture your experience in the content of their company. For an account manager, some examples might include:
- How many customer accounts did you handle?
- How much were those accounts worth?
- How many people were on your sales team?
Example #1
Good
Supervised a sales team of 10 representatives that accounted for 65% of a total annual revenue of $5M
Bad
Supervised a sales team
Example #2
Good
Added 20 new accounts within the first six months of hiring, increasing earnings by $400,000
Bad
Added new accounts
How to Align Your Resume With the Job Description
Hiring managers often sort through dozens, or even hundreds, of resumes to find the candidate that is the right fit for their company. Standing out from the rest of the stack often starts with aligning your resume to the posted job description. Highlighting your skills and experience is crucial when trying to land an interview.
Wondering which skills to mention on your resume? In general, the job description is your most important reference when tailoring your resume to fit. Take a look at what the job description lists as the most important items, and then, take a look at your resume. Try to match your experience to the priorities listed in the posting for the best results. Use your contributions in prior jobs to explain how you can add value to the hiring company. Focus on the skills listed first in the posting. The closer to the top something is listed or the more often it makes an appearance in the post, the more important that particular skill is to the recruiter.
Example Account Manager Job Description
Anon Tech is the developer of the first SaaS packages, providing businesses with tailor-made solutions that create better automated systems. Our industry-leading product suite streamlines communication through multiple channels. Put your soft and hard skills to work assisting customers by explaining the value-added and providing product demonstrations. Networking and building long-term client relationships is an essential part of the role.
Responsibilities:
- Take a proactive approach to identifying new prospects
- Offer customized guidance about the product, including performing a needs analysis and product demonstration
- Help customers take advantage of Free Trial offers
- Maintain customer relationships and stay connected from the first contact to final sale
- Perform at least 10 online product demonstrations each week
- Actively participate in team meetings
Qualifications:
- Strong client-facing skills including active listening and excellent communication in both verbal and written formats
- Tech-savvy computer user proficient in communication and presentation software like PowerPoint, GoToMeeting and Google Docs
- Highly focused and motivated with the ability to multitask in a fast-paced office
- Highly organized and confident seller
- Team-oriented and collaborative member of the team that works in conjunction with support to solve customer problems
Based on the job description, the ideal candidate has the following skills and experience:
- Customer acquisition
- Communication
- Product demonstrations
- Tech-savvy
- Sales
- Team oriented
- Technology
Take the information you highlighted from the job description and apply it to your resume, organically. Here is an example of using keywords appropriately to align with a job post:
Account Manager Work Experience Example
Customer Account Manager, Starting Tech Co., New York, NY
July 2015-Present
- Add 6+ accounts weekly, on average, using strategic social selling and direct product demonstrations to improve customer acquisition rates
- Strong communicator handling 50+ client requests each week with diplomacy and tact, earning a 98% client satisfaction rating
- Work with the development team to create more efficient and convincing product demonstrations to improve sales