Account Manager Resume Examples
Years of Experience
- 0
- 2-3
- 5-10
- 10+
Jay Smith
(123) 456-7890
[email protected]
123 Your Street, Dallas, TX, 12345
Profile
Marketing and sales professional with 4+ years of customer service experience in both the technology and health care industries. An outgoing and relatable account manager who helps build and maintain company relationships. Experienced with CRM software and high-volume call center operations.
Key Skills
- Excellent written and verbal communication
- Intermediate Excel user
- Organized in both paper and digital systems
- Skilled in using CRM software
- Strategic thinker with sales experience
Education
University of Houston, Houston, Texas, Bachelor of Arts, Marketing, 3.85 GPA
August 2015 – June 2019
- Completed marketing capstone project for the university library, building an improved textbook buyback program
- Built and maintained a contact database for textbook buyers and created a message board to encourage trades, borrows and reselling, all through the campus bookstore facility
Professional Experience
Account Service Representative, Home Health Co., Houston, TX
January 2018 – Present
- Assist 75+ patients per day with denied claims, explaining billing options and providing assistance with billing errors
- Enrolled 200+ customers on private insurance policies through a variety of promotions
- Reduced unanswered call rate to below 2% through rapid processing of claims
Customer Service Representative, Best Retail Co., Houston, Texas
September 2015 – January 2018
- Handled 100+ calls per day with professionalism and a 97% customer satisfaction rate
- Used in-coming calls as an opportunity to upsell, increasing department revenue by 9%
- Improved customer retention rate by 6% through the use of improved sales funnel mechanisms and marketing automation
Jane Miller
(123) 456-7890
[email protected]
123 Some Street, Nowhere, PA, 12345
Profile
Organized and high-energy sales professional with 3+ years of experience as an account manager. Handled high-value customer accounts, building long-term relationships with vendors and customers. Developed new accounts totaling more than $2M in revenue per year.
Key Skills
- Demonstrates excellent listening skills to build better customer relationships
- Developed social media presence and social selling platform
- Knowledge of customer management software and sales tracking
- Strong written and verbal communication skills
Education
Penn State University, State College, PA, Bachelor of Science in Marketing, 3.92 GPA
August 2013 – June 2017
- Founded and developed an on-campus services group that engaged first-year students and provided tutoring assistance, earning credit for tutors and providing free assistance to students in need of guidance and extra instruction
- Developed a marketing plan to enroll more students in on-campus services, gaining an A in strategic marketing course and experience in networking and sales
Professional Experience
Account Services Manager, Tech Startup 1, Philadelphia, PA
February 2019 – Present
- Added 30+ new accounts for a total value of more than $2M in annual revenue
- Work with various stakeholders to determine best product line for customers, creating new functions as needed in conjunction with the product development team
- Collect data from various departments to create reports used for long-term strategic planning
- Provide management support for team of 5+ sales representatives
Account Services Representative, Customer Support Co., Pittsburgh, PA
August 2017 – January 2019
- Dealt with 100+ customer calls, daily, in a calm and professional manner
- Assisted with troubleshooting and product recommendations to better solve customer issues
- Developed upselling script in conjunction with the support team to generate additional revenue streams totaling $500K
Mike Williams
(123) 456-7890
[email protected]
123 First Lane, Baltimore, MD 12345
Profile
An experienced account manager who has held positions of increasing complexity at various technology start-ups. Organized and high-energy professional who assists companies that need strategic planning and marketing to reach immediate and long-term income goals. Extensive experience with office automation products and niche software along with CRM.
Professional Experience
Customer Account Manager, 101 Support Co., Washington D.C.
March 2015-Present
- Managed complex accounts and supported customers through the resolution process, solving a variety of issues with a 97% satisfaction rating
- Generated an average of 20+ accounts per month for a total additional revenue in excess of $5M per year
- Generate reports and track contract terms to ensure successful completion, and use reports for forecasting future income
Associate Account Manager, Sonic Support, Alexandria, VA
July 2010-March 2015
- Conducted daily reconciliation activities and followed up on pending issues, reducing resolution time by 17%
- Performed market studies and focus groups to better identify upsell opportunities
- Facilitated training and provided supervision for a team of 5+ customer support representatives
Education
Bachelor of Business Management, Devry University, Downers Grove, IL, 3.86 GPA
August 2006-June 2010
Key Skills
- Bilingual in English and Japanese
- Budgeting
- Business strategy and development
- Leadership
- Organized and detail-oriented
- Skilled in social media utilization
- Strong written and verbal communication skills
- Team-oriented
Sarah Johnson
(123) 456-7890
[email protected]
123 First Street, Seattle, WA 12345
Profile
Health care account manager with 15+ years of experience working for hospitals to streamline patient experiences and insurance negotiations. Comprehensive knowledge of the health care industry and great communication and presentation skills that led to $10M in additional revenue. Expert user of EHR systems and medical billing and coding.
Professional Experience
Account Manager, General Uptown Hospital, Seattle, WA
August 2010-Present
- Resolve questions and billing errors for more than 75+ patients daily
- Collaborated with various teams to develop effective marketing that led to an increase in patient numbers of 42%
- Manage all corporate communications to ensure brand integrity, including internal and external documents
Associate Account Representative, Home Healthcare, Co., Baltimore, MD
September 2006-May 2010
- Worked with health care providers to create improved patient scheduling practices that resulted in increased customer satisfaction and reduced wait times by 26%
- Created a referral network with local primary care doctors that generated $3M in new revenue
- Designed and implemented new marketing strategies to better educate consumers on available services
Education
Master of Business Administration, Johns Hopkins University, Baltimore, MD, 3.79 GPA
August 2008-June 2010
Bachelor of Healthcare Administration, Seattle University, Seattle, WA, 3.86 GPA
August 2002-June 2006
Key Skills
- Budget building
- EHR
- HR
- Leadership
- Marketing design and strategy
- Medical billing and coding
- Organized with excellent attention to detail
- Strong communicator
Certifications
- AAPC Certified Professional Coder, 2005
- Certified Professional in Healthcare Information and Management Systems, 2007
Common Key Skills and Action Verbs for Account Manager Resumes
Applicant Tracking Systems (ATS) automatically sort resumes into qualification categories by scanning your submission for the right set of key skills and action verbs. The more keyword phrases that are in your resume, the likelier it is to make it to the hiring manager’s desk. While that doesn’t mean you should stuff your resume full of phrases without meaning, it does mean that there are some words that add significant value and can help land you an interview. For an account manager position, here are some of the top keywords to incorporate.
| Key Skills & Proficiencies: | |
|---|---|
| Account management | Customer acquisition |
| Customer relationship management | Customer retention |
| Management training | Product knowledge (specific to the industry) |
| Territory management | |
| Action Verbs: | |
|---|---|
| Communicate | Deposit |
| Design | Develop |
| Ensure compliance | Generate leads |
| Market | Perform |
| Sell | Write |
Tips for Writing a Better Account Manager Resume
Highlight your technical marketing skills
While much of marketing relies on the ability to use soft skills like communication and relationship building, technical skills are also a major part of the account manager role. A working knowledge of technical skills like A/B testing and CRM familiarity can make the difference between an entry-level position and management. In addition to marketing software packages, some employers may be interested in applicants with HR experience or accounting and finance expertise. Try to include this information organically when describing your work experience.
Example #1
Good
Expert in Zendesk CRM with experience using all aspects of The Sales Suite, including analytics and reporting
Bad
Used Zendesk Sell for 3+ years
Example #2
Good
Experienced working with focus groups to hone in on product development changes and improvements that best fit customer needs.
Bad
Focus group experience for a variety of products
Backup claims with hard data
By providing hard numbers, you give hiring managers a better idea of the scope of your previous jobs. The more specific you can be, the more likely you are to land an interview. Answering questions like “how much” and “how many” helps hiring managers better picture your experience in the content of their company. For an account manager, some examples might include:
- How many customer accounts did you handle?
- How much were those accounts worth?
- How many people were on your sales team?
Example #1
Good
Supervised a sales team of 10 representatives that accounted for 65% of a total annual revenue of $5M
Bad
Supervised a sales team
Example #2
Good
Added 20 new accounts within the first six months of hiring, increasing earnings by $400,000
Bad
Added new accounts
How to Align Your Resume With the Job Description
Hiring managers often sort through dozens, or even hundreds, of resumes to find the candidate that is the right fit for their company. Standing out from the rest of the stack often starts with aligning your resume to the posted job description. Highlighting your skills and experience is crucial when trying to land an interview.
Wondering which skills to mention on your resume? In general, the job description is your most important reference when tailoring your resume to fit. Take a look at what the job description lists as the most important items, and then, take a look at your resume. Try to match your experience to the priorities listed in the posting for the best results. Use your contributions in prior jobs to explain how you can add value to the hiring company. Focus on the skills listed first in the posting. The closer to the top something is listed or the more often it makes an appearance in the post, the more important that particular skill is to the recruiter.
Example Account Manager Job Description
Anon Tech is the developer of the first SaaS packages, providing businesses with tailor-made solutions that create better automated systems. Our industry-leading product suite streamlines communication through multiple channels. Put your soft and hard skills to work assisting customers by explaining the value-added and providing product demonstrations. Networking and building long-term client relationships is an essential part of the role.
Responsibilities:
- Take a proactive approach to identifying new prospects
- Offer customized guidance about the product, including performing a needs analysis and product demonstration
- Help customers take advantage of Free Trial offers
- Maintain customer relationships and stay connected from the first contact to final sale
- Perform at least 10 online product demonstrations each week
- Actively participate in team meetings
Qualifications:
- Strong client-facing skills including active listening and excellent communication in both verbal and written formats
- Tech-savvy computer user proficient in communication and presentation software like PowerPoint, GoToMeeting and Google Docs
- Highly focused and motivated with the ability to multitask in a fast-paced office
- Highly organized and confident seller
- Team-oriented and collaborative member of the team that works in conjunction with support to solve customer problems
Based on the job description, the ideal candidate has the following skills and experience:
- Customer acquisition
- Communication
- Product demonstrations
- Tech-savvy
- Sales
- Team oriented
- Technology
Take the information you highlighted from the job description and apply it to your resume, organically. Here is an example of using keywords appropriately to align with a job post:
Account Manager Work Experience Example
Customer Account Manager, Starting Tech Co., New York, NY
July 2015-Present
- Add 6+ accounts weekly, on average, using strategic social selling and direct product demonstrations to improve customer acquisition rates
- Strong communicator handling 50+ client requests each week with diplomacy and tact, earning a 98% client satisfaction rating
- Work with the development team to create more efficient and convincing product demonstrations to improve sales