Inside Sales Rep Resume Examples

Updated April 16, 2021

Employment opportunities in sales-related roles are expected to decline by 2% in the coming decade, with more than 300,000 expected job losses before 2029. While there should continue to be high demand for inside sales reps in the wholesale and services industries, sales roles in the retail sector will likely diminish with the growth of online shopping.

A slight decrease in the demand for inside sales reps doesn’t mean that you can’t have a lucrative career in the field. However, it will increase competition, so it’s important to make sure your resume is up to scratch. A concise and well-written resume will help your application stand out from the crowd, and you can download several examples of entry-level and experienced inside sales resumes below. We’ll also explain how to optimize your existing resume and tailor it perfectly to a specific role.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Inside Sales Rep Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Jamaal Morton
(876) 543-2109
[email protected]
123 My Avenue, Birmingham, AL 43210

Profile

Motivated business administration post-graduate with extensive professional experience in retail roles. Excels in high-pressure environments and enjoys the challenge of meeting ambitious targets. Friendly and attentive customer service style with a talent for building rapport with customers and representing brands professionally.

Key Skills

  • Outgoing and engaging presentation style
  • Self-motivated and driven
  • Strong team player
  • Excellent knowledge of selling techniques
  • Clear communicator in English and Spanish
  • Skilled at prioritizing and multitasking

Education

Bachelor of Science in Marketing Management
COLLAT SCHOOL OF BUSINESS, UNIVERSITY OF ALABAMA, Birmingham, AL, September 2014 – June 2018

Master of Business Administration
COLLAT SCHOOL OF BUSINESS, UNIVERSITY OF ALABAMA, Birmingham, AL, September 2018 – June 2020

Coursework completed:

  • Strategic Management
  • Marketing Strategy
  • Sales Management
  • Data Science for Business

Professional Experience

Retail Associate, Ross Stores, Birmingham, AL
January 2018 – Present

  • Assist customers efficiently and courteously and respond to queries and complaints
  • Process payments, refunds, and returns using the point of sale system and keep accurate financial records
  • Present a wide product range knowledgeably and use expertise to suggest suitable options for each customer’s needs
  • Closely follow store procedures and work efficiently to achieve personal productivity targets

Store Associate, Aldi, Birmingham, AL
September 2016 – January 2018

  • Greeted customers warmly and created a professional impression of the brand
  • Listened to customers’ requirements and helped them find and choose products
  • Worked closely with teammates to achieve sales targets, minimize losses, and maintain a tidy and attractive store environment

Anja Chambers
(678) 901-2345
[email protected]
654 Main Road, Cheyenne, WY 98765

Profile

Enthusiastic and personable inside sales rep with 1+ year of experience in the building and construction products industry. Talented at building quick rapport with prospective customers and using insights into their needs to propose attractive options and close sales. Strong track record for working efficiently under strict time pressure and meeting challenging personal targets.

Key Skills

  • Customer service oriented
  • Strong teamwork ability
  • Time management and task prioritization
  • Adept written and oral communicator, including via phone and email
  • Excellent IT skills and thorough working knowledge of Microsoft Office Suite software
  • Proven sales ability

Education

Bachelor of Science in Business Administration
UNIVERSITY OF WYOMING, Laramie, WY, September 2013 – June 2017

Master of Business Administration
UNIVERSITY OF WYOMING, Laramie, WY, September 2017 – June 2019

Professional Experience

Inside Sales Representative, L&W Supply, Cheyenne, WY
June 2019 – Present

  • Present and demonstrate products and clearly explain features and benefits to clients
  • Build positive links with prospective clients and maintain long-term relationships with an existing client base
  • Discuss clients’ needs, expectations, and budgets and propose cost-effective solutions, capitalizing on upselling opportunities
  • Process sales using the payment system, coordinate product pickups, and reorder stock to ensure a steady supply

Customer Service Representative, Dollar Tree, Laramie, WY
June 2016 – June 2019

  • Answered customer queries in-person and via phone and email and resolved complaints courteously and efficiently
  • Worked closely with teammates to exceed ambitious sales goals
  • Provided outstanding customer care and support, ensuring that every visitor found a suitable product for their requirements

Kayden Potter
(123) 456-7890
[email protected]
678 Address Road, Newark, NJ

Profile

Energetic and committed inside sales representative with more than six years of experience. Adept at conducting client consultations and interpreting their needs to present the most effective solutions to their problems. Well-versed in managing the sales process from prospecting to closing and building loyalty to secure repeat custom.

Professional Experience

Inside Sales Representative, Evolus, Newark, NJ
March 2017 – Present

  • Organize and deliver events and customer education programs promoting a range of natural beauty products to drive revenue and consistently exceed sales quotas
  • Build quick rapport with customers and create a positive impression of the brand, keeping in regular contact to establish long-term loyalty
  • Maintain up-to-date knowledge of the features, benefits, and clinical data for all products and communicate information clearly to clients
  • Analyze sales data regularly, noting emerging trends and identifying areas for growth and improvement

Inside Sales Representative, Cornerstone onDemand, Newark, NJ
July 2014- March 2017

  • Sourced and followed up on new leads via telephone and email
  • Listened closely to clients’ needs to gain deep insights into their business models and  challenges and suggest effective solutions
  • Negotiated terms of service and generated legal contracts
  • Demonstrated products and services to current and potential clients online and in-person and provided ongoing support

Education

Bachelor of Science in Business Management (Marketing)
MARTIN TUCHMAN SCHOOL OF MANAGEMENT, NEW JERSEY INSTITUTE OF TECHNOLOGY, Newark, NJ, September 2010- June 2014

Key Skills

  • Engaging and professional sales style
  • Adept at building lasting client relationships
  • Clear and concise written and verbal communicator
  • Lead generation
  • Product demonstration

Rodney L. Wisdom
(270) 123-4567
[email protected]
101 NW Main Street, Paducah, KY 42001

Profile

Personable, motivated Inside Sales Representative specializing in commission-based medical equipment and pharmaceutical sales for over 10 years. Articulate communicator who thrives on cold calls and collaboration with team members. Adept at listening and pinpointing customer pain points to offer the best solutions for each situation. Organized, flexible, and highly proficient with sales software.

Professional Experience

Inside Sales Representative, PK Medical Solutions, Paducah, KY
June 2015 – Present

  • Exceeded sales goals by 15-20% in each quarter since being hired
  • Serve 15 client accounts generating at least $750K in total annual revenue
  • Identify prospects and develop consultative relationships with over 80 local practitioners in Paducah and nearby towns
  • Assist and mentor fellow sales representatives in generating leads and managing client accounts
  • Collaborate with the sales and marketing team to develop and implement sales promotions

Inside Sales Representative, PharmaLink, Calvert City, KY
January 2010 – April 2015

  • Developed accounts and obtained and filled orders, surpassing monthly sales quotas by 10-14%
  • Assessed competitors and market trends to identify sales opportunities and proactively deal with potential challenges
  • Explored educational opportunities to increase personal knowledge of products and services, resulting in a 15% increase in upsells over a three-year period
  • Tracked, reported, and performed troubleshooting on communication equipment

Education

Associate of Applied Science in Business Administration – Management
WEST KENTUCKY COMMUNITY & TECHNICAL COLLEGE, Paducah, KY, September 2017 – June 2020

Key Skills

  • Relationship-building
  • Strong oral and written communication skills
  • Salesforce, Microsoft Office
  • Fast, eager learner
  • Time management

Certification

  • Certified Inside Sales Professional (CISP) – American Association of Inside Sales Professionals, 2018

Common Key Skills and Action Verbs for Inside Sales Rep Resumes

The first step in writing an incredible inside resume is to understand which keywords and action verbs will catch the attention of a hiring manager. Many prospective employers use applicant tracking systems (ATS) to evaluate resumes using keywords to flag strong contenders. Therefore, the smart use of keywords and action verbs makes a hiring manager more likely to consider your application and select you for an interview.

Key Skills & Proficiencies
Closing sales Communication skills
Databasing Multitasking
Product demonstration Prospecting for clients
Selling ability Time management
Action Verbs
Build Capture
Close Convert
Deliver Drive
Exceed Generate
Leverage Persuade
Prospect

Tips for Writing a Better Inside Sales Rep Resume

Write an engaging profile

Your profile is the first impression prospective employers get of you as a candidate, and it’s a great way to quickly establish what differentiates you from the competition. Use it as a chance to mention your most significant accomplishments and skills alongside a brief description of your career experience to date. Remember to quantify your statements with facts and figures to demonstrate your effectiveness.

Example #1

Good


Driven inside sales rep with over five plus years’ experience in the home services industry. Proven track record for consistently exceeding personal targets by 35%+ and using strong selling practices to generate more than $100k of company revenue last fiscal quarter. Persuasive and engaging communicator with the ability to convert 94% of cold leads into repeat clients.

Bad


Experienced inside sales rep looking for a role on a higher salary. Good selling technique and able to make a lot of money for any company that hires me. Comfortable talking on the phone and willing to work hard for the right salary.

Example #2

Good


Seasoned self-starter with over 12 years’ experience as a senior inside sales rep selling specialized surgical devices. Inspiring and assertive leader responsible for onboarding and training new hires at MedEx, achieving a 93% retention rate in 2020. Detailed knowledge of powerful prospecting techniques and building strong, enduring relationships with existing customers to ensure brand loyalty.

Bad


Experienced medical inside sales rep able to lead teams and provide training. Good at finding new customers and keeping existing ones.

Showcase your sales ability

A career in inside sales requires you to have a strong sales technique and the ability to build quick rapport and lasting relationships with clients. A hiring manager will want to see that you can successfully manage the entire sales process from prospecting to closing the sale. Including any impressive performance statistics you have to back up your claims makes your resume more appealing to potential employers and can set you apart from other candidates.

Example #1

Good


Leveraged articulate presentation techniques and explained each product’s features and benefits to prospective clients, closing 92% of sales within the first meeting.

Bad


Showed products to customers and explained why they should buy them.

Example #2

Good


Maintained enduring relationships with a database of over 50 existing clients and kept them informed of new products and services, achieving a 73% repeat customer rate.

Bad


Kept in touch with old clients and told them about new products they might like.

How to Align Your Resume With the Job Description

Hiring managers look for an individual with specific qualifications, skills, and professional experience to meet a job description. Most employers have to wade through a huge number of inside sales rep resumes before finding the right candidate, and this means they don’t have a lot of time to devote to reading each application. Tailoring your resume to the job description you’re applying for can help you stand out against lots of generic resumes.

Before you start tailoring your inside sales rep resume, go through the job description with a fine-tooth comb to pick out which requirements are most important to the employer. Most job ads mention the most vital skills and attributes first, and you should also focus on any themes that appear more than once. Your resume should address all the key requirements and explain how you can meet them. Quantifying your achievements and skills is important — vague statements won’t cut the mustard in a competitive job market.

Example Inside Sales Rep Job Description


Insure2Go is disrupting the medical insurance landscape through innovative, customer-focused service. We seek a team player with the communication skills necessary to help our customers find the perfect product to suit their needs. The ideal candidate should have previous knowledge of private medical insurance products and the ability to meet challenging sales targets.

Responsibilities:

  • Prospect for potential leads and follow up inquiries via phone and email
  • Work collaboratively with colleagues to meet ambitious goals to tight deadlines
  • Clearly explain the features and benefits of different insurance plans and make suitable suggestions based on customer needs
  • Provide friendly and professional customer service at all times
  • Multitask on projects simultaneously and keep up-to-date recordsof prospective and existing clients

Qualifications:

  • At least a high school diploma; candidates with an associate or bachelor’s degree in Business Administration preferred
  • Two years of inside sales experience
  • Knowledge of private health insurance is ideal but not mandatory
  • Strong communication and product demonstration skills
  • Proven track record for selling and upselling

This job description highlights the following skills and qualities that the ideal candidate should possess:

  • Customer-focused
  • Team player
  • Knowledge of medical insurance
  • Prospecting for leads
  • Communication skills, including via phone and email
  • Product demonstration
  • Selling and upselling
  • Multitasking

Here’s an example excerpt that shows how you can frame your professional experience to match a job description:

Inside Sales Rep Work Experience Example


Inside Sales Rep, Insure4Life

March 2013 – Present

  • Communicate features and benefits of a range of insurance products, including via phone and email
  • Deliver engaging product demonstrations and upsell additional services when appropriate, generating $100k of additional revenue in March 2020
  • Provide friendly, customer-focused care, achieving a 99%+ satisfaction rating over 3 years
  • Manage the sales process from prospecting to closure, multitasking on up to 30 accounts at any one time