Front Desk Receptionist Resume Examples
Years of Experience
- 0
- 2-3
- 5-10
- 10+
Suzette M. Parker
(123) 456-7890
[email protected]
321 Contact Blvd., Allegheny Center, PA 15212
Profile
Flexible, customer-focused Front Desk Receptionist with 2 years of experience performing general clerical duties. Adept at collaborating with office staff and management to serve clientele. Highly familiar with operating standard office equipment, computers, and office software. Knowledgeable of current principles of office management and committed to fostering a welcoming, inclusive environment.
Key Skills
- Solid written and verbal communications skills
- Attention to accuracy and detail
- Planning and organizational skills
- Teamwork
- MS Office Suite
Education
High School Diploma
TAYLOR ALLDERDICE HIGH SCHOOL, Pittsburgh, PA, 2019
Administrative Professional Certificate
UNIVERSITY OF PITTSBURGH, Pittsburgh, PA, September 2019 – May 2021
Courses completed:
- Effective Interpersonal Communication
- Problem Solving Skills for the Workplace
- Microsoft Word 2019 Fundamentals
- Fostering Inclusive Environments
Professional Experience
Remote Work from Home Administrative, SoftGlow, Online
July 2019 – Present
- Performing data entry tasks
- Generating reports as instructed
- Participating in online focus groups
- Providing feedback on various company services
- Mentoring newly hired administrative workers
Student Worker, University of Pittsburgh Medical Center, Pittsburgh, PA
February 2021 – May 2021
- Greeted and directed visitors and answered phone calls and emails
- Prepared and updated reports and correspondence
- Processed requests for data and information
- Maintained electronic and hard copy filing system
- Maintained office supply inventory
Emma Smith
(123) 456-7890
[email protected]
2500 Lakewood Avenue, Chicago, IL 01234
Profile
Professional and friendly front desk receptionist with nearly two years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Able to learn new software quickly and has expert skills in MS Word and Outlook.
Key Skills
- Strong organizational and time management skills
- Able to prioritize when faced with multiple demands
- Knowledge of MS Word, Outlook, Excel and PowerPoint
- Familiar with multi-line phone systems
- Fast and accurate typist at 90 WPM
Education
High School Diploma
PROSPECT HIGH SCHOOL, Chicago, IL, September 2015 – June 2019
Professional Experience
Front Desk Receptionist, Maya Consulting Services, Chicago, IL
September 2019 – Present
- Greets clients with courtesy and announces their arrival to the necessary departments
- Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
- Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
- Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
- Coordinates with the office manager to ensure office supplies are well stocked
Summer Office Assistant, Family Dental Associates, Chicago, IL
June 2019 – September 2019
- Provided office support to the administrative staff by making copies, filing records and preparing patient charts for the day
- Answered phones when needed
- Assisted with data entry of patient information for accurate record-keeping
Certifications
- Microsoft Office Specialist in Word and Outlook
Jack X. Spear
(930) 234-9876
[email protected]
3517 Moker Street, Apt 8D, Terre Haute, IN 47800
Profile
Motivated receptionist with over 8 years of experience working in private medical offices. Personable and adept in helping clients and staff navigate sensitive situations. Expert in Microsoft Office applications and uses them to streamline tasks to make the office more efficient and productive.
Professional Experience
Front Desk Receptionist, Vigo Dermatology Center, Terre Haute, IN
April 2014 – Present
- Fielded communications between patients and medical staff
- Liaised between the Center and insurance carriers when necessary
- Implemented a new database that helped medical staff improve efficiency by 10%
- Scheduled meetings and managed office and travel calendars for five dermatologists
Front Desk Receptionist, Clark Health & Wellness Center, Brazil, IN
September 2012 – March 2014
- Opened office early to greet clients
- Created a database to better maintain office supply inventory
- Managed and maintained the schedule of all six physical and occupational therapists
- Assisted clients to book and change their next appointments in-house and with medical partner facilities
Education
High School Diploma
TERRE HAUTE HIGH SCHOOL, Terre Haute, IN, September 2008 – June 2012
Key Skills
- Filing and records management
- Social media scheduling and posting
- VOIP phone systems
- Typing 90-110 WPM
- Communication and relationship building
Certifications
- Microsoft Office Specialist: Word and Excel 2016 Expert
- Microsoft Office Specialist 2013 Master
- Certified General Receptionist
Belinda Taylor
(987) 654-3210
[email protected]
123 Main Street, Boulder, CO 12345
Profile
Friendly and reliable front desk receptionist with 11 years of experience in the hospitality industry. Proven track record of handling all duties efficiently at various 5-star rated hotels. Skilled in both oral and written communication. Fluent in English, Spanish, and French.
Professional Experience
Front Desk Receptionist, Milton Head Hotel, Boulder, CO
September 2016 – Present
- Greet and welcome all visitors to the hotel
- Explain all hotel amenities to new guests and provide them with any important room information
- Answer all guest queries regarding hotel amenities and local attractions
- Inform the maintenance team of any issues found by guests
- Liaise with the housekeeping staff to ensure that rooms are ready for new guest arrivals
- Inform guests about payment methods and process any required payments
- Won Employee of the Year in 2018 and 2020
Front Desk Receptionist, Mountain Ski Villas, Boulder, CO
July 2010 – September 2016
- Ensured hotel compliance with all state and federal safety policies
- Confirmed reservations for conference bookings and reserved activities for event attendees
- Greeted guests and informed them about the hotel amenities and local attractions
- Implemented a new online booking system that increased reservations by 22%
- Answered guest questions regarding hotel amenities and local attractions
Education
Associates Degree in Hospitality Management
CENTRAL COLORADO COMMUNITY, Boulder, CO, September 2008 – June 2010
Key Skills
- Verbal and written communication
- Friendly and approachable
- Computer Reservation System knowledge
- Organized and punctual
Common Key Skills and Action Verbs for Front Desk Receptionist Resume
Your resume should highlight key skill words and relevant action verbs to help you stand out from the competition. Hiring managers use Applicant Tracking Systems (ATS) to identify highly skilled candidates. The ATS scans each resume and evaluates it based on the number of keywords and phrases that are included. Resumes with a high number of these words are forwarded to the hiring manager for further investigation. This means the more key skills you include, the more likely it is that the hiring manager will see your resume and invite you for an interview.
| Key Skills and Proficiencies | |
|---|---|
| Adaptable | Calm |
| Communication skills | Computer literacy |
| Customer service | Data entry |
| Detail-oriented | Flexible |
| Friendly | Front office |
| Greeting visitors | Independent |
| Interpersonal skills | Maintain office directories |
| Multilingual | Multitasking |
| Organized | Phone skills |
| Problem-solving | Professionalism |
| Punctual | Relationship-building |
| Scheduling | Technology skills |
| Time management | |
| Action Verbs | |
|---|---|
| Adapt | Answer |
| Communicate | Complete |
| Enter | Greet |
| Learn | Maintain |
| Manage | Multitask |
| Organize | Prioritize |
| Respond | Schedule |
| Solve | Transact |
Tips for Writing a Better Front Desk Receptionist Resume
Highlight your front desk receptionist technological skills
Technology is seeping into every sector of our lives, and the reception desk is no exception. Modern companies utilize a range of software to manage their businesses, including customer relationship management, online scheduling, and project management software. Many receptionists also use different hardware to do their jobs, such as phone systems, copiers, and payment terminals. Make sure you emphasize experience that shows you’re comfortable with technology and can easily learn to use new software and equipment.
Example #1
Good
Used online scheduling software to schedule and manage appointments and ensure executives always had up-to-date schedules
Bad
Scheduled appointments for executives and kept them up-to-date on their schedules
Example #2
Good
Performed clerical duties using multi-line phone system, computer, fax, copier, and full Microsoft Office Suite
Bad
Answered phones and performed other clerical duties
Don’t forget to emphasize your soft skills
In some jobs, soft skills can seem like an afterthought. For front desk receptionists, soft skills are the biggest requirement. In addition to answering the phone and greeting visitors, you need to listen to customers, determine their needs, and give them the correct information. You should prioritize listing your listening and communication skills, but don’t forget to emphasize other soft skills. Empathy, organization, time management, and attention to detail are all essential for a successful receptionist. Make sure these soft skills are given priority in your resume so the hiring manager can see the value you’ll provide to customers.
Example #1
Good
Greeted each person entering the office, determined the purpose of their visit, and directed them or arranged an escort to ensure their needs were met
Bad
Helped visitors to the office with their needs
Example #2
Good
Used attention to detail to identify scheduling errors, organized new appointment system, and communicated changes and how to use system to all staff
Bad
Helped organize new appointment scheduling system
How to Align Your Resume with the Job Description
Hiring managers use job descriptions to define the attributes and experience a candidate needs to be successful in the position. Including these attributes and skills on your resume can be key to standing out from other applicants.
If you’re not sure what to feature, start by closely reading the job description. Make a list of the attributes that are mentioned first or mentioned multiple times, as these are generally the most important. Then, compare your resume to this list and make sure it details how you can meet the company’s key priorities. A generic resume is easy to overlook, so make sure you focus on your biggest achievements and avoid copying and pasting.
Example Front Desk Receptionist Job Description
Ampersand Advertising is looking for a professional front desk receptionist to greet clients and visitors to our office. Your responsibilities will include directing clients, contacting employees regarding meetings, answering phones, taking messages, and sorting and distributing mail. The ideal candidate will have excellent written and verbal communication skills and be able to work independently. We are also looking for someone who is competent with Microsoft Office applications such as Outlook and Word and is comfortable using technology in a work environment.
Responsibilities:
- Greet clients and visitors in a friendly and professional manner
- Direct clients to the correct office or department
- Announce clients and visitors when necessary
- Help maintain workplace security by checking people in, maintaining visitor logs, and issuing visitor badges when necessary
- Sort and distribute mail
- Answer phones, providing correct information to client questions or directing calls if required
- Assist with administrative tasks including copying, faxing, and making travel plans
- Use office technology to keep office running smoothly, including multi-line phone system and scheduling software
Qualifications:
- High school diploma
- Associate’s degree in a related field preferred
- Professional dress and manner
- Excellent written and verbal communication skills
- Experience with administrative procedures
- Proven experience with office technology, including Microsoft Office software and multi-line phone systems
- Able to work independently
The job description shows that the ideal candidate will have the following attributes and experience:
- Written and verbal communication skills
- Professional
- Office technology
- Answer phones
- Sort and distribute mail
- Greet, direct, and announce clients and visitors
- Take messages
- Microsoft Office
- Work independently
Take what you’ve highlighted in the job description and make sure your resume includes skills and experience that match these key priorities. Below is an example of how best to do this:
Front Desk Receptionist Work Experience Example
Front Desk Receptionist, Milton and Associates, Springfield, IL
Bailey & Partners, June 2017 – Present
- Greeted all clients and visitors in a friendly and professional manner and directed them to the correct office or announced them if required
- Used a range of office technology, including Microsoft Office and multi-line phone systems, to complete administrative tasks such as answering phones and taking messages
- Utilized a high level of written and verbal communication skills to answer customer queries received by phone and email
- Worked independently to complete a range of administrative tasks, including sorting and distributing mail