Front Desk Receptionist Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Suzette M. Parker
(123) 456-7890 | [email protected] | 321 Contact Blvd., Allegheny Center, PA 15212
Profile
Adaptable and organized Front Desk Receptionist with 3+ years of experience performing general clerical duties. Skilled at collaborating with managers and office staff to serve clients. Offer broad knowledge of standard office equipment and software systems. Committed to fostering a welcoming and inclusive business environment.
Key Skills
- Customer Service
- Information Accuracy
- Microsoft Office Suite
- Process Streamlining
- Team Collaboration
Professional Experience
Remote Administrator, SoftGlow, Pittsburgh, PA | July 2019 to Present
- Enter and organize data, and generate reports as instructed
- Participate in online focus groups
- Provide feedback on various company services
- Mentor newly hired administrative workers
Student Worker, University of Pittsburgh Medical Center, Pittsburgh, PA | February 2021 to May 2021
- Greeted and directed visitors
- Answered phone calls and emails
- Prepared and updated reports and correspondence
- Processed requests for data and information
- Maintained digital and hard-copy filing system
- Monitored and replenished office supply inventory
Education
Certified Administrative Professional, University of Pittsburgh, Pittsburgh, PA | September 2019 to May 2021
Courses completed:
- Interpersonal Communication
- Workplace Problem-Solving
- Microsoft Word 2019 Fundamentals
- Fostering Inclusive Environments
Graduate, Taylor Allderdice High School, Pittsburgh, PA | 2019
Jack X. Spear
(930) 234-9876 | [email protected] | 3517 Moker Street, Apt 8D, Terre Haute, IN 47800
Profile
Motivated Receptionist with 8+ years of experience working in private medical offices. Personable and adept at helping clients and staff navigate sensitive situations. Expertly apply Microsoft Office programs to streamline daily office functions.
Professional Experience
Front Desk Receptionist, Vigo Dermatology Center, Terre Haute, IN | April 2014 to Present
- Scheduled meetings and managed office and travel calendars for 5 dermatologists
- Fielded and facilitated patient-staff communications
- Liaised between the center and insurance carriers
Highlight:
- Introduced database that helped medical staff improve efficiency by 10%
Front Desk Receptionist, Clark Health & Wellness Center, Brazil, IN | September 2012 to March 2014
- Managed and maintained schedule for all 6 physical and occupational therapists
- Helped clients book and change their next appointments in-house and with medical partner facilities
- Opened office early to greet clients
Highlight:
- Created a database that streamlined reordering of office supplies
Education
Graduate, Terre Haute High School, Terre Haute, IN | 2012
Key Skills
- Client Service & Communications
- Filing & Records Management
- Social Media Scheduling & Posting
- Typing 90-110 WPM
- VoIP Phone Systems
Certifications
Certified General Receptionist
Microsoft Office Specialist: Word and Excel 2016 Expert
Belinda Taylor
(987) 654-3210 | [email protected] | 123 Main Street, Boulder, CO 12345
Profile
Friendly and reliable Front Desk Receptionist with 10+ years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: Fluent in English, Spanish, and French.
Professional Experience
Front Desk Receptionist, Milton Head Hotel, Boulder, CO | September 2016 to Present
- Greet and welcome all visitors to the hotel
- Provide guests with important information about their room and all hotel amenities
- Answer guests’ questions about hotel services and local attractions
- Inform maintenance team of any issues found by guests
- Liaise with housekeeping staff to ensure rooms are ready for new guests
- Process guest payments
Highlight:
- Won “Employee of the Year” in 2018 and 2020
Front Desk Receptionist, Mountain Ski Villas, Boulder, CO | July 2010 to September 2016
- Ensured hotel compliance with all state and federal safety policies
- Confirmed reservations for conference bookings, and reserved activities for event attendees
- Greeted and informed guests about hotel amenities and local attractions
Highlight:
- Launched a new online booking system that increased reservations by 22%
Education
Associate Degree in Hospitality Management, Central Colorado Community College, Boulder, CO | 2010
Key Skills
- Computer Reservation System
- Cross-Team Collaboration
- Customer Service & Relations
- Task Prioritization
Common Key Skills and Action Verbs for Front Desk Receptionist Resume
Your resume should highlight key skill words and relevant action verbs to help you stand out from the competition. Hiring managers use Applicant Tracking Systems (ATS) to identify highly skilled candidates. The ATS scans each resume and evaluates it based on the number of keywords and phrases that are included. Resumes with a high number of these words are forwarded to the hiring manager for further investigation. This means the more key skills you include, the more likely it is that the hiring manager will see your resume and invite you for an interview.
| Key Skills and Proficiencies | |
|---|---|
| Adaptable | Calm |
| Communication skills | Computer literacy |
| Customer service | Data entry |
| Detail-oriented | Flexible |
| Friendly | Front office |
| Greeting visitors | Independent |
| Interpersonal skills | Maintain office directories |
| Multilingual | Multitasking |
| Organized | Phone skills |
| Problem-solving | Professionalism |
| Punctual | Relationship-building |
| Scheduling | Technology skills |
| Time management | |
| Action Verbs | |
|---|---|
| Adapt | Answer |
| Communicate | Complete |
| Enter | Greet |
| Learn | Maintain |
| Manage | Multitask |
| Organize | Prioritize |
| Respond | Schedule |
| Solve | Transact |
Tips for Writing a Better Front Desk Receptionist Resume
Highlight your skills in administrative technology
Emphasize any experience you have with software for online scheduling, project management, and customer relationship management. Also emphasize your experience with hardware like phone systems, copiers, and payment terminals.
Examples:
Used online scheduling software to ensure executives had up-to-date appointment information
Performed clerical duties using multi-line phone system, computer, fax, copier, and full Microsoft Office Suite
Emphasize your soft skills
For front desk receptionists, soft skills are key. In addition to answering the phone and greeting visitors, you need to listen to customers, determine their needs, and give them correct information. You also must show strong empathy, organization, time management, and attention to detail. Prioritize these skills on your resume so the hiring manager can see the value you’ll provide to customers.
Examples:
Greeted each person entering the office, determined the purpose of their visit, and directed them to ensure their needs were met
Found scheduling errors, organized new appointment system, and relayed all changes to staff
How to Align Your Resume with the Job Description
Hiring managers use job descriptions to define the attributes and experience a candidate needs to be successful in the position. Including these attributes and skills on your resume can be key to standing out from other applicants.
If you’re not sure what to feature, start by closely reading the job description. Make a list of the attributes that are mentioned first or mentioned multiple times, as these are generally the most important. Then, compare your resume to this list and make sure it details how you can meet the company’s key priorities. A generic resume is easy to overlook, so make sure you focus on your biggest achievements and avoid copying and pasting.
Example Front Desk Receptionist Job Description
Ampersand Advertising is looking for a professional front desk receptionist to greet clients and visitors to our office. Your responsibilities will include directing clients, contacting employees regarding meetings, answering phones, taking messages, and sorting and distributing mail. The ideal candidate will have excellent written and verbal communication skills and be able to work independently. We are also looking for someone who is competent with Microsoft Office applications such as Outlook and Word and is comfortable using technology in a work environment.
Responsibilities:
- Greet clients and visitors in a friendly and professional manner
- Direct clients to the correct office or department
- Announce clients and visitors when necessary
- Help maintain workplace security by checking people in, maintaining visitor logs, and issuing visitor badges when necessary
- Sort and distribute mail
- Answer phones, providing correct information to client questions or directing calls if required
- Assist with administrative tasks including copying, faxing, and making travel plans
- Use office technology to keep office running smoothly, including multi-line phone system and scheduling software
Qualifications:
- High school diploma
- Associate’s degree in a related field preferred
- Professional dress and manner
- Excellent written and verbal communication skills
- Experience with administrative procedures
- Proven experience with office technology, including Microsoft Office software and multi-line phone systems
- Able to work independently
The job description shows that the ideal candidate will have the following attributes and experience:
- Written and verbal communication skills
- Professional
- Office technology
- Answer phones
- Sort and distribute mail
- Greet, direct, and announce clients and visitors
- Take messages
- Microsoft Office
- Work independently
Take what you’ve highlighted in the job description and make sure your resume includes skills and experience that match these key priorities. Below is an example of how best to do this:
Front Desk Receptionist Work Experience Example
Front Desk Receptionist, Milton and Associates, Springfield, IL
Bailey & Partners, June 2017 – Present
- Greeted all clients and visitors in a friendly and professional manner and directed them to the correct office or announced them if required
- Used a range of office technology, including Microsoft Office and multi-line phone systems, to complete administrative tasks such as answering phones and taking messages
- Utilized a high level of written and verbal communication skills to answer customer queries received by phone and email
- Worked independently to complete a range of administrative tasks, including sorting and distributing mail