Receptionist Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Greg Jones
(123) 456-7890
[email protected]
123 Address Rd, Anywhere, USA, 12345
Profile
Recent college graduate with experience in customer service and administrative support. A fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees and external guests and clients.
Key Skills
- Excellent written and verbal communication skills
- Expert proficiency in Microsoft Office, Microsoft Outlook, Google Suite, and Adobe Acrobat
- Professional phone etiquette
- Data entry
- Attention to detail
- Patient and professional under pressure
Education
Bachelor of Arts, English
Temple University, Philadelphia, PA, 2013-2017
- Academic experience in writing, critical thinking, and creative problem-solving
Job Experience
Receptionist, Temple University Financial Aid Office, Philadelphia, PA
June 2017-Present
- Answer phones and direct calls to financial aid counselors or other appropriate personnel
- Oversee departmental email account, and forward inquiries to appropriate personnel
- Schedule counseling appointments for current and prospective students and families
- Open and sort incoming mail
- Provide administrative support to financial aid counselors and other personnel as needed, including data entry, filing, sending faxes, and making photocopies
Office Assistant, Temple University Admissions Office, Philadelphia, PA
September 2015-May 2017
- Provided support to Admissions Office staff, including greeting prospective students, scheduling tours, mailing college marketing materials, and coordinating interviews with admissions counselors
- Answered questions from prospective students and their families via phone and email
- Transferred calls to admissions counselors and other personnel as necessary
- Processed student information, including sorting mail and entering data received into the applicant management system
Angela Martin
(123) 456-7890
[email protected]
123 Address Rd, Anywhere, USA, 12345
Profile
Friendly, organized receptionist with significant experience in fast-paced healthcare environments. Committed to providing exceptional customer service and effective administrative support while embracing new challenges and skills.
Professional Experience
Receptionist, Pediatric Care Group, Pittsburgh, PA
April 2016-Present
- Welcome and check in approximately 30 patients per day at pediatrician’s office
- Schedule and confirm appointments via phone and email
- Answer questions and provide assistance in person, over the phone, and through email
- Distribute forms to patients and verify that required fields are completed properly
- Collect and process patient co-pays
- Maintain digital and physical patient records
- Coordinate with local hospitals to schedule in-patient and out-patient procedures
Assistant Receptionist, Community Health Center, Pittsburgh, PA
June 2013-April 2016
- Greeted and checked in approximately 40 patients per day at urban health clinic
- Scheduled and confirmed appointments via phone and email
- Maintained physical and digital confidential patient records
- Coordinated with health insurance companies to cover appointments and procedures and resolve billing issues
- Provided support to head receptionist as needed, including data entry, ordering office supplies, and maintaining the patient waiting area
Education
Bachelor of Arts, Communication
University of Pittsburgh, Pittsburgh, PA, August 2009-May 2013
Key Skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat, Google Suite
- Data entry
- Using a multi-line phone system
- Organization and attention to detail
- Providing friendly, prompt customer service
Christine Miller
(123) 456-7890
[email protected]
123 Address Rd, Anywhere, USA, 12345
Profile
Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.
Professional Experience
Head Receptionist, KMS Hospitality Group, Philadelphia, PA
September 2016 – Present
- Manage a team of three receptionists at the main office for a large restaurant and events management firm
- Utilize a multi-line phone system to answer and transfer calls to appropriate personnel
- Maintain office calendar for scheduling on- and off-site meetings and events
- File and organize vendor contracts and other legal paperwork
- Handle all incoming and outgoing mail correspondence
- Greet and assist office visitors
Receptionist, EFG Property Management, Philadelphia, PA
April 2012-September 2016
- First point-of-contact for property management firm with 30+ properties throughout Philadelphia
- Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
- Greeted office visitors and provided information and assistance as needed
- Processed rent payments and security deposits
- Filed lease paperwork and other legal documents
- Logged and tracked maintenance requests for all properties
Front Desk Agent, Ace Hotel, Philadelphia, PA
June 2009-April 2012
- Assisted guests at a 300-room luxury hotel in downtown Philadelphia
- Processed reservations, check-ins, departures, and payments in accordance with company guidelines and procedures
- Provided information and assistance in person, over the phone, and via email
- Maintained daily schedule of on-site events and locations
- Handled mail, messages, guestroom messages, and faxes per company procedures
- Logged guest complaints and maintenance requests in property management system
Education
Bachelor of Science, Tourism & Hospitality Management
Temple University, Philadelphia, PA, August 2005-May 2009
Key Skills
- Professional phone etiquette
- Verbal and written communication skills
- Scheduling with Microsoft Outlook and Google Calendar
- Working in fast-paced office environments
- Friendly and attentive customer service
- Physical and digital file maintenance
- Proficient in Microsoft Office, Adobe Acrobat, and Google Suite
Common Key Skills and Action Verbs for Receptionist Resumes
It’s becoming increasingly common for companies to use applicant tracking systems, or ATS software, to scan resumes for relevant keywords as a way to determine who they should interview. Therefore, you want to highlight the applicable receptionist skills and experiences you have in your resume. Adding these proficiencies to your resume will increase your chances of advancing through the interview process.
| Key Skills & Proficiencies | |
|---|---|
| Ability to learn new technologies | Ability to multitask and prioritize |
| Ability to work under pressure | Adaptability |
| Attention to detail | Customer Relationship Management software |
| Customer service | Friendly |
| Knowledge of Microsoft Office | Organization |
| Patience | Problem-solving |
| Professional phone etiquette | Scheduling |
| Strong communication skills | |
| Action Verbs | |
|---|---|
| Answer | Assist |
| Arrange | Coordinate |
| Create | Develop |
| Execute | File |
| Greet | Guide |
| Maintain | Manage |
| Order | Organize |
| Oversee | Plan |
| Process | Provide |
| Supervise | Support |
Tips for Writing a Better Receptionist Resume
Feature soft skills that showcase an ability to work with a variety of people and groups
Soft skills are essential for a receptionist, whose job largely depends on interacting with and assisting many different internal and external parties. Receptionists must be organized, patient, and able to communicate clearly both verbally and in writing. You will want your resume to highlight these skills and how you have effectively deployed them in previous positions. Any type of outward-facing, customer service experience can be used to demonstrate your soft skills.
Example #1
Good
Managed a team of three office assistants to ensure that all front desk responsibilities, including answering phones, greeting guests, and sorting mail, were handled in an organized, efficient manner
Bad
Worked with office assistants to cover all front desk tasks
Example #2
Good
Greeted and assisted approximately 50 visitors per day, and ensured that they properly completed check-in paperwork upon arrival
Bad
Worked at the front desk in a busy office and checked in visitors
Highlight type of experience important for the role
At its core, the role of a receptionist is one of customer service. Whether you are assisting visitors in an office, helping customers over the phone or via email, or offering administrative support to colleagues and superiors, your job is to facilitate smooth operations. Therefore, you want your resume to include as many examples as possible of your relevant customer service experiences. Use concrete examples of the volume of calls or visitors you are used to handling, and be specific about software or technology you are familiar with that helps you maintain an efficient workflow.
Example #1
Good
Answered and transferred approximately 100 calls per day to appropriate staff using a multi-line phone system
Bad
Answered phones and transferred phone calls
Example #2
Good
Used Google Calendar to schedule approximately 50 appointments per week, and send confirmations and reminders
Bad
Scheduled multiple appointments and sent confirmations and reminders via email
How to Align Your Resume With the Job Description
Although it can be time-consuming, tailoring your resume to align with the job description is one of the best things you can do to increase your chances of getting noticed by hiring managers. While you may not fulfill every single desired qualification for the job, the more your resume shows that you meet the job requirements, the more you will demonstrate what a good potential fit you are for the position. Taking time to identify specific keywords and phrases in the job description, and adjusting your resume to include those items can be well worth the effort once your resume gets in front of a hiring manager.
Example Receptionist Job Description
ABC Contractors is seeking a receptionist who is great on the phones, as this individual will be the first point-of-contact for customers and potential customers. The ideal candidate is proactive, enthusiastic, and comfortable making phone calls and scheduling appointments. This individual will work efficiently to contact all leads generated. They will also double as an office administrator as needed, answering phones, and providing support to the marketing and sales team, CEO, and office manager to ensure that the office is running smoothly.
Responsibilities:
- Make outgoing calls to schedule appointments for the sales team.
- Log call data and resulting follow-up tasks in company CRM platform.
- Answer inbound phone calls.
- Assist in managing marketing profiles.
- Assist CEO, office manager and sales team with various administrative tasks.
Qualifications:
- Must have 2 years office administrative and cold-calling experience
- Must have basic knowledge of software programs, including Microsoft Office (Excel, Word), Adobe Acrobat, and basic email programs
- Strong written and verbal communication skills
- Keen organizational and self-directional skills with the ability to prioritize
- Quick-learner with the ability to adhere to and utilize company-taught sales processes
- Ability to work with clients and colleagues with professionalism and tact
According to this job description, the following skills are the most important:
- Answering phones and making outgoing cold calls
- Logging call data
- Strong written and verbal communication skills
- Organizational and self-directional skills
- Professionalism
- Tact
- Assisting and providing support for CEO, office manager, and sales team
- Knowledge of Microsoft Office, Adobe Acrobat, and email programs
While it’s common for job seekers to create a generalized resume that can be used to apply for many positions, it’s more useful to customize your resume for each job, to highlight the skills and experiences the employers are seeking. When tailoring your resume, identify these keywords and feature them in your description of past experiences as prominently as possible.
Highlighting relevant experience or skills will reinforce that you are a good fit for this particular job. Below is an example of how you can incorporate these responsibilities or qualities into your receptionist resume.
Receptionist Work Experience Example
Receptionist, Small Sales Company, New York City, NY
January 2018–Present
- 2+ years experience as a receptionist in a busy sales office
- Handle all incoming and outgoing phone calls, including follow-up calls for sales leads
- Communicate with internal and external constituencies via phone, email, and in person
- Utilize Microsoft Office, Microsoft Outlook, and Adobe Acrobat for communication and calendar management
- Provide administrative support, including maintaining calendars, scheduling appointments, and arranging business travel for CEO and other executive staff
- Ability to maintain a professional, tactful demeanor in a fast-paced, high-pressure environment