Administrative Assistant Resume Example (Text Format)
Years of Experience
- 0
- 2-3
- 5-10
- 10+
John Doe
(123) 456-7890 | [email protected] | 123 Address Rd, Anywhere, USA
Profile
Professional with strong recent administrative and customer service experience.
Key Skills
- Academic background in finance, accounting, economics and management
- Customer service on the phone and in person
- Microsoft Office and Adobe Acrobat
- Written and verbal communication
Job Experience
Server / Bartender, Chain Restaurant, New York, NY | January 2019 to Present
- Quickly take orders, enter orders in POS system, manage food in the kitchen, and run food to patrons
- Mix and serve drinks while upholding high standards of customer service
- Ensure bar patrons act responsibly and in accordance with the law
Student Assistant, Office of Alumni Relations, New York, NY | June 2018 to December 2018
- Supported fundraising efforts by contacting alumni, taking pledges, and entering financial commitments into data management systems
- Answered phones to provide information to alumni, including details of upcoming alumni events and contact information for specific school departments
- Prepared written communication to send to alumni who fulfilled their financial pledges to the college
Education
Associate of Arts – Business Administration, Broward College, Fort Lauderdale, FL | August 2016 to December 2018
Jane Doe
(123) 456-7890 | [email protected] | 123 Address Rd, Anywhere, USA
Profile
Recent college graduate with a background in business administration. Passionate about providing peerless service to both internal and external customers.
Key Skills
- Bookkeeping and accounting software
- Customer service
- Microsoft Office Suite
- Written and verbal communication
Job Experience
Admissions Office Receptionist, College Office of Admissions, New York, NY | August 2016 to December 2019
- Greeted prospective students, provided paperwork, scheduled tours, and coordinated interviews with admissions counselors
- Answered phones from prospective students and their families, providing information about application status and transferring calls as needed
- Processed student information, including sorting mail and entering data received into the applicant management system
Customer Service Representative, ABC Call Center, New York, NY | Summers 2014 to 2019
- Answered phones in a call center environment, speaking with customers nationwide to help solve product and service challenges
- Successfully addressed customer complaints to resolve service problems including shipping delays, incorrect shipments, and damaged products
- Named “Employee of the Month” in June 2019 due to excellent customer satisfaction ratings
Education
Bachelor of Business Administration, The Ohio State University, Columbus, OH | August 2015 to December 2019
- Academic experience in finance, accounting, communication, and statistics
Jane Smith
(123) 456-7890 | [email protected] | 123 Address Rd, Anywhere, USA
Profile
Administrative Professional with nearly a decade of experience supporting marketing and advertising operations at both Fortune 500 firms and startups.
Professional Experience
Administrative Assistant, Marketing Department, LMN Major Media Corp, New York, NY | August 2015 to Present
- Support the marketing department personnel at all levels
- Schedule meetings and company events
- Print and prepare marketing materials for review and distribution
- Answer the phone for key executives and provide information to callers both in and outside the company
- Track marketing performance for key campaigns to relay to management teams
- Partner with HR to announce job openings both internally and externally and coordinate interviews
Executive Assistant, XYZ Tiny Marketing Firm, New York, NY | June 2013 to July 2015
- Provided comprehensive support to the CEO, including calendar management, visitor tracking, food ordering, and managing phone calls
- Coordinated with other departments to solicit necessary information, including financial presentations and marketing metrics
- Organized and scheduled executive travel, including international trips to multiple countries
- Typed meeting minutes during staff and board meetings
Education
Associate of Arts — Business Administration, Broward College, Fort Lauderdale, FL
Key Skills
- Customer service, including answering phones, greeting guests, and providing facility tours
- Event planning and scheduling
- Office software including Adobe Acrobat and Microsoft Office
- Written and verbal communication
Bob Smith
(123) 456-7890 | [email protected] | 123 Address Rd, Anywhere, USA
Profile
Administrative Professional with 10+ years of advancement and experience. Diligent and organized assistant with expert Microsoft Office skills and a strong service mindset.
Professional Experience
Administrative Assistant Manager, ABC Financial Services Corp, New York, NY | April 2015 to Present
- Oversee administrative assistants in specific business units, including scheduling and time card reporting
- Answer phones, organize visitor information, and direct clients to appropriate groups
- Manage digital and physical filing systems for all departments
- Perform ongoing clerical duties such as managing supply inventory, preparing presentations, organizing meetings, and arranging executive travel
- Support marketing efforts by assembling and distributing print and email communications about upcoming campaigns
Administrative Assistant, DEF Hospital System, New York, NY | June 2009 to April 2015
- Greeted patients and their visitors and provided directions, information, and guidance
- Answered a multi-line phone system, quickly transferring callers to their desired department
- Maintained patient records while adhering to strict HIPAA privacy requirements
- Printed and distributed marketing materials, hospital flyers, and other information
- Prepared documents for health insurance billing, and coordinated with insurance providers for general inquiries as needed
Education
Bachelor of Arts (BA) – English, The Ohio State University, Columbus, OH | 2009
Key Skills
- Customer service
- Data entry
- Digital and physical file maintenance
- Office software, including Microsoft Office and Adobe Acrobat
- Scheduling in Google Calendar and Microsoft Outlook
Common Key Skills and Action Verbs for Administrative Assistant Resumes
To be a competitive candidate, it’s important to highlight the main skills and responsibilities of administrative assistants in your resume. Most companies use applicant tracking systems, or ATS software, to scan resumes for keywords to determine who to interview. As such, the more keywords you have in your resume, the likelier you are to be selected to move forward in the process. These kinds of skills and proficiencies can be a valuable addition to your application.
| Key Skills & Proficiencies | |
|---|---|
| Attention to detail | Customer Relationship Management software |
| Event and travel planning | Microsoft Office, including Excel, PowerPoint, and Word |
| Organization and filing | Scheduling |
| Strong communication skills | Phone systems |
| Action Verbs | |
|---|---|
| Answer | Arrange |
| Coordinate | Create |
| Develop | Execute |
| File | Greet |
| Manage | Order |
| Organize | Oversee |
| Plan | Provide |
| Supervise | Support |
Tips for Writing a Better Administrative Assistant Resume
Feature soft skills that show you can work with colleagues and leaders
Communication and other soft skills are key for an administrative assistant, so be sure to show these on your resume. Describe things like your past partnerships with superiors or your ability to communicate clearly when translating requests or setting up meetings.
Example
Partnered with executive leaders to develop PowerPoint presentations outlining the success of corporate campaigns
Write a keyword-rich profile for administrative assistant positions
The profile you use to kick off your resume should outline who you are and why you’re a great administrative assistant. Instead of simply stating a few qualifications, focus on the most important details of your candidacy. Use keywords and phrases to show your skill in areas such as marketing or leadership support.
Example #1
Good
Administrative Professional with 6 years of experience. Strong background in executive leadership support, office management, and corporate marketing.
Bad
Enthusiastic administrative professional seeking a high-paying job. Skilled in administrative tasks and not afraid to learn new skills.
Example #2
Good
Administrative Assistant with 7 years of experience supporting C-level leaders in a fast-paced environment. Offer advanced expertise in event scheduling, travel planning, presentation preparation, data entry, and memo distribution.
Bad
Experienced administrative assistant seeking a new role supporting key executives. Looking for high-paying and flexible opportunities.
How to Align Your Resume With the Job Description
Hiring managers are eager to find job candidates that meet as many of the job requirements as possible, ensuring the highest likelihood of success. To improve your odds of being selected for an interview, it is important to make sure your resume speaks to a specific job position as closely as possible. While most hiring managers understand that the majority of candidates will not fulfill every desired point listed in a job description, meeting as many requirements as possible can significantly increase your chances of successfully navigating the job search process. To up your chances of getting an interview, scan the job description for industry-specific keywords and phrases and then tweak your resume experience section to incorporate these.
Example Administrative Assistant Job Description
XYZ Corp is seeking an administrative assistant to support the corporate finance department. In this role, candidates will have the opportunity to work with high-level executives to support ongoing departmental and organizational needs while working in a fast-paced, exciting environment. Growth opportunities are available in executive support and office management.
Responsibilities:
- Answer the phone and provide information to internal and external callers
- Organize and manage departmental files
- Manage office supplies
- Arrange executive business travel
- Prepare presentations related to departmental performance
- Schedule team meetings, including arranging food orders when necessary
- Coordinate with HR during hiring periods
- Manage incoming and outgoing mail
- Other administrative tasks as needed
Qualifications:
- Associate’s degree in a business field, bachelor’s degree preferred
- 2-3 years of experience in an administrative or secretarial position
- Finance experience preferred
- Strong computer skills, including Microsoft Office
- Data entry and filing experience
- Experience with planning, organizing, and scheduling
- Customer relationship management software experience preferred
According to this job description, the following skills are the most important:
- Working in a finance-centered environment with 2-3 years of previous experience
- Answering phones
- Organizing and managing information
- Ordering and stocking supplies
- Data entry and filing
- Microsoft Office
- Managing business travel
- Scheduling meetings and events
These keywords should be featured as prominently as possible on your resume while describing past experiences. While some job seekers create one general resume that can be used across many positions, it is best to completely customize your resume under all circumstances.
Even if some of the duties outlined seem unimportant or were a minimal part of your job, it’s important to hit on as many key points as possible to ensure a well-rounded resume. Below is an example of how to incorporate these kinds of tasks into an administrative assistant resume:
Administrative Assistant Work Experience Example
Administrative Assistant, Small Finance Corp, New York City, NY
June 2017 – Present
- Answer phones, greet guests and provide a pleasant experience to visitors, customers and employees
- Manage extensive organizational information, including entries and adjustments to customer relationship management software and financial data entry related to departmental expenses
- Perform presentation and memo preparation using Microsoft Office, including Word and PowerPoint
- Plan and organize group events, including team meetings, conferences and executive travel
- Order supplies and manage inventory for the entire company across all departments