Front Desk Medical Receptionist Resume Examples
Years of Experience
- 0
- 2-3
- 5-10
- 10+
Zoe C. Morrison
(123) 890-1234
[email protected]
555 NW Main Way, Houston, TX 77007
Profile
Detail-oriented, aspiring Front Desk Medical Receptionist eager to serve clients in a health care setting. Experienced in providing superior customer service and multi-tasking under tight deadlines and in hectic environments. Adept at time management and adapting to evolving priorities throughout the workday. Solid team player who consistently finds ways to exceed the expectations of customers, co-workers and managers. Highly familiar with social media management techniques, content creation and website building.
Key Skills
- Customer service
- Excellent verbal and written communication skills
- Flexible
- MS Office
- Social media management
Education
Clinical Medical Assistant Program
UNIVERSITY OF HOUSTON DOWNTOWN, Online, May 2021 – Present
High School Diploma
SEVEN LAKES HIGH SCHOOL, Houston, TX, 2019
Professional Experience
Crew Member, Sal’s Burger Place, Houston, TX
July 2019 – Present
- Greeting and interacting with in-house and drive-through guests in a professional, courteous manner
- Handling cash, debit and credit transactions through a point-of-service system with 0% errors
- Following procedures for safe food preparation and sanitation
- Assisting shift supervisors with inventory control
- Promoting teamwork through consistently positive communication with fellow crew members and shift supervisors
Freelance Social Media Specialist, Self-Employed, Houston, TX
May 2019 – Present
- Creating TikTok and Instagram videos to promote women’s health and beauty on personal pages
- Generating, publishing and sharing daily Facebook, Instagram and Twitter posts for two small business clients
- Creating and managing editorial calendars for self and business clients
- Developing and publishing weekly content on health & wellness blog personally created with WordPress
Geraldine Hewitt
(736) 593-1039
[email protected]
765 Main Avenue, San Francisco, CA 20194
Profile
Enthusiastic and hardworking front desk medical receptionist with 1+ years of experience providing outstanding customer service in a fast-paced ophthalmology clinic. Excellent verbal and written communicator with outstanding collaborative skills. Strong knowledge of appointment booking systems and medical administration protocols and procedures.
Key Skills
- Customer service
- Billing and invoicing
- Microsoft Office Suite
- Appointment management
- Excellent telephone etiquette
- Productivity and efficiency
- Teamwork
Education
Associate of Science in Healthcare Administration
UNIVERSITY OF SAN FRANCISCO, San Francisco, CA, September 2017- June 2019
Professional Experience
Front Desk Medical Receptionist, Glaucoma Associates of Northern California, San Francisco, CA
July 2019- Present
- Greet patients warmly upon entry to the facility and direct them to the correct location, achieving a consistent 5-star service rating throughout employment
- Process appointment bookings and cancellations with 100% accuracy using the department’s online scheduling system
- Assist the senior administrators with billing and invoice generation
- Redirect incoming email and mail correspondence to the correct practitioner via the internal communications network
Call Center Representative, Alpine Home Air Products, San Francisco, CA
September 2018- July 2019
- Processed up to 90 inbound calls per day and facilitated customer queries following proper telephone etiquette
- Kept updated and accurate records on clients’ project requirements to pass to specialists
- Followed a strict service script and protocol to ensure consistent, effective assistance, achieving 98% positive feedback from clients
- Worked collaboratively with colleagues to determine the most suitable products and services for each inquiry
Jessica Taylor
(123) 456-7890
[email protected]
789 Third Street, Miami, FL 12345
Profile
Highly effective and dedicated front desk medical receptionist with over 8 years of experience in multi-physician practices and hospitals. Empathetic and courteous in all dealings with patients. Strong administrative skills, including patient records management, account management, and inventory management.
Professional Experience
Front Desk Medical Receptionist, Miami Central Hospital, Miami, FL
September 2015 – Present
- Greet all patients and capture their personal, medical, and insurance information
- Leverage medical coding knowledge and effective communication skills to advocate on behalf of patients with medical insurers and HMOs
- Use EMR software to manage patient records and files
- Schedule appointments with secondary providers on behalf of patients
- Manage office supply inventory and order new supplies as required
- Assist patients in scheduling non-emergency appointments and surgeries
Front Desk Medical Receptionist, Fort Lauderdale Family Medical Center, Fort Lauderdale, FL
June 2013 – September 2015
- Scheduled, rescheduled, and verified patient appointments
- Maintained a daily appointment scheduled for nine general physicians
- Ordered required diagnostic tests and communicated the results to patients
- Greeted and checked in all patients
Education
High School Diploma
STONEHILL HIGH SCHOOL, Fort Lauderdale, Fort Lauderdale, FL September 2009 – June 2013
Key Skills
- Effective Communication
- Knowledge of HIPAA Rules and Regulations
- Knowledge of medical terminology, coding, and billing
- Data Entry
Certifications
- First Aid and CPR: June 2016, American Red Cross
Alice Granger
(746) 729-1038
[email protected]
123 My Road, San Diego, CA 93847
Profile
Seasoned senior front desk medical receptionist with 10+ years of experience providing outstanding administrative support in major San Diego hospitals. Superb organizational ability with a proven track record for punctual and attentive patient service. Inspiring and motivational leader with a keen aptitude for performance management and colleague training.
Professional Experience
Senior Medical Front Desk Receptionist, Rady Children’s Hospital of San Diego, San Diego, CA
September 2015 – Present
- Coordinate the appointment booking and professional meeting schedule, introducing changes that reduced wastage by 84% since 2017
- Maintain precise and updated patient records, performing regular reviews to increase accuracy by 98% over three years
- Oversee a team of 5 administrative staff and undertake regular performance reviews and professional development activities
- Train and onboard new colleagues to improve their understanding of administrative processes and patient service skills
Medical Receptionist, UC San Diego, San Diego, CA
July 2010 – September 2015
- Answered telephone and email queries politely and efficiently and redirected communications to the correct departments
- Provided sensitive and effective support to patients, maintaining a 99.5%+ satisfaction rating throughout employment
- Coordinated the billing process and generated invoices with 100% accuracy over 5 years
- Performed regular stock takes of office supplies and ordered replenishments
Education
Associate of Science in Healthcare Administration
PIMA MEDICAL INSTITUTE, Chula Vista, CA, September 2008 – June 2010
Key Skills
- Leadership and mentoring
- Strong organizational skills
- Microsoft Office Suite
- Scheduling and appointment management
- Customer service
- Telephone and email
Common Key Skills and Action Verbs for Front Desk Medical Receptionist Resumes
Medical receptionist jobs tend to attract high volumes of applications, and it’s often impossible for hiring managers to review each resume in detail. Therefore, many turn to Applicant Tracking Systems (ATS) to scan for the most important key skills and action verbs and flag the most promising jobseekers. Weaving as many of the following keywords and phrases into your resume as you can will improve your chances of getting your prospective employer’s attention and securing an interview.
| Key Skills & Proficiencies | |
|---|---|
| Appointment management and scheduling | Attention to detail |
| Customer service | Microsoft Office Suite |
| Multitasking | Organization |
| Phone and email etiquette | Teamwork |
| Time management | Written and verbal communication |
| Action Verbs | |
|---|---|
| Advise | Answer |
| Arrange | Check |
| Collaborate | Communicate |
| Distribute | Execute |
| Explain | Forward |
| Manage | Order |
| Organize | Plan |
| Report | Schedule |
Tips for Writing a Better Front Desk Medical Receptionist Resume
Highlight your administrative abilities
Front desk medical receptionists are responsible for scheduling appointments, updating patient records, and directing communications. Whatever your experience level, employers will be looking for outstanding administrative organizational and administrative skills in any individual they hire. Therefore, you need to show that you have the ability to work efficiently and accurately, often multitasking across several areas. Include any relevant administrative experience and quantify your results to highlight your aptitude.
Example #1
Good
Reorganized the office’s scheduling system to increase accuracy by 97% and reduce appointment wastage by 54% in a single year.
Bad
Rejigged the appointment system to make it more accurate.
Example #2
Good
Performed quarterly reviews of patient information records to slash discrepancies by 87%.
Bad
Reviewed patient information records regularly.
Showcase your soft skills
While accuracy and organization are crucial, don’t neglect your soft skills on your medical receptionist resume. Receptionists are often the first person patients speak to when making contact with a hospital or doctor’s office, so a professional demeanor and strong customer service skills are a must. You’ll often need to collaborate with medical practitioners and other administrators to ensure smooth and organized service, so teamwork and communication skills are highly sought-after. Try to include some of the soft skills listed in the job description to show how you can fit with the existing team.
Example #1
Good
Worked collaboratively with three colleagues to streamline information distribution, reducing communication delays by 34% in 2020.
Bad
Improved the office’s information distribution system.
Example #2
Good
Provided sensitive and professional support to patients and answered queries promptly, achieving a 99%+ satisfaction rating over 4 years.
Bad
Answered patient’s questions quickly and politely.
How to Align Your Resume with the Job Description
Hiring managers advertise positions with their ideal candidate already in mind, and they usually include detailed job descriptions to attract the most relevant candidates. Including as many of the key competencies mentioned in the job description as possible when writing your resume makes it easy for employers to see how you can deliver on their must-haves. It can also make your resume shine among large volumes of generic applications.
It’s generally straightforward to figure out what the organization’s priorities are. Hiring managers tend to list the most essential factors and qualifications first and may repeat them for emphasis. Check that your resume mirrors the skills and responsibilities set out in the job description. Stick to concrete examples of your experience, ideally with hard numbers to back them up, and avoid vague summaries of your duties.
Example Front Desk Medical Receptionist Job Description
Care4You is one of the leading private healthcare providers in California and was named one of the top 10 companies for employee wellbeing in 2020. We are seeking a detail-oriented individual to join our front-of-house administrative care and provide outstanding customer service for our valued patients.
Responsibilities:
- Answer patient queries via telephone, email, and in-person
- Direct mail and email communication to the correct departments and manage outgoing mail
- Maintain an organized and professional office environment
- Monitor office supplies stockand place orders for replenishments
- Maintain accurate patient records and perform regular reviews
- Schedule patient appointments
Qualifications:
- High school diploma; associate’s degree in business administration is strongly preferred but not essential
- At least 2 years of experience in a medical administrator role
- High standards of written and spoken English
- Impeccable telephone etiquette
- Strong team player
The above job description specifies that the employer wants to hire someone with the following skills:
- Attention to detail
- Customer service skills
- Answering patients’ questions
- Professional telephone communication
- Communications management
- Maintaining an organized office
- Supplies management and ordering
- Record keeping
- Reviewing patient information
- Appointment scheduling
Once you know what the hiring manager is looking for, you can tailor your professional experience to demonstrate how you fit the bill. Here’s an extract from a resume written to answer the job ad above.
Front Desk Medical Receptionist Work Experience Example
Front Desk Medical Receptionist, Physicians Immediate Care, Franklin, WI
September 2017 – Present
- Answered the office phone professionally and directed calls to the correct department, scoring 98% on the patient service survey
- Performed monthly supplies stocktakes and negotiated with vendors to save over $3k on stationary costs in 2020
- Optimized the office’s appointment scheduling system to reduce errors by 98% over four years
- Worked collaboratively with a team of three colleagues to review patient records for accuracy