Clerical Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Amanda Miller
(123) 456-7890 | [email protected] | 123 Main Street, Cleveland, OH 01234
Profile
Clerical Assistant who quickly learns and implements new computer systems. Adept at meeting deadlines without sacrificing accuracy in a fast-paced environment. Recognized for consistently surpassing expectations. Equally effective working independently or on a team.
Key Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Office management
- Team collaboration
- Typing speed of 60 WPM
Professional Experience
Office Assistant, XYZ Corporation, Cleveland, OH | July 2019 to Present
- Provide administrative support by efficiently handling many routine and special requirements
- Courteously welcome clients at the front desk
- Help create and edit a monthly employee newsletter
- Maintain inventory of office supplies by monitoring stock and placing new orders when needed
- Prepare spreadsheets and reports for management
- Update customer information in MS Outlook
Education
Associate Degree — Office Administration, Cuyahoga Community College, Cleveland, OH | 2019
Certifications
Microsoft Office Specialist (MOS) – Excel, Access | 2019
John Smith
(123) 456-7890 | [email protected] | 101 S Tryon St, Charlotte, NC 28280
Profile
Highly organized Clerical Assistant with 8+ years of experience in office administration. Adept at scheduling business trips and working in a fast-paced environment. Use various automation programs (including Microsoft Excel, Outlook, and SharePoint) to maintain correspondence, business files, and administrative documents.
Professional Experience
Senior Office Assistant, Clerical Clerks, Raleigh, NC | October 2016 to Present
- Observe payroll for 50+ employees, including the posting of checks each month
- Monitor and respond to all client emails to resolve complaints
Highlights:
- Expedited CRM data entry process for sales orders by 15%
- Facilitated a 22% increase in customer retention
Administrative Clerk, The Office People, Raleigh, NC | May 2014 to October 2016
- Scanned 200+ documents per day
- Helped answer incoming phone calls and make important outgoing calls
Highlights:
- Increased positive patient survey responses by 20%
Junior Office Clerk, Offices ‘R’ Us, Raleigh, NC | September 2011 to May 2014
- Assisted various managers and staff members
- Scheduled meetings in MS Outlook
- Drafted reports in MS Word and Excel
Education
Associate Degree — Business Studies, Duke University, Durham, NC | 2011
Key Skills
- Customer service
- Microsoft Office (advanced Excel and Outlook)
- Team collaboration
Certifications
Professional Administrative Certification of Excellence (PACE), ASAP | 2013
Alec Sheehan
(987) 654-3210 | [email protected] | 10 Main Road, San Francisco, CA 45678
Profile
Resourceful Office Assistant with 10 years’ experience providing streamlined administrative support. Excellent teamwork skills and clear communication style. Highly organized and adaptable in fast-changing work conditions. Offer advanced expertise in Microsoft Office and other key scheduling and administrative software.
Professional Experience
Office Assistant, Innovations PSI, San Francisco, CA | August 2017 to Present
- Facilitate payroll operations and coordinate employee checks
- Schedule meetings and events, booking venues and arranging catering services as needed
- Train new administrative personnel on office procedures and requirements
- Maintain inventory of office supplies, sourcing the most cost-effective suppliers to reduce costs
Office Assistant, Avispa Technology, San Francisco, CA | July 2010 to August 2017
- Maintained prompt, professional communication with clients by phone and email
- Efficiently carried out daily office procedures
- Helped ensure a safe and organized office setting at all points
Education
Associate of Business Administration, University of San Francisco, CA | 2010
Key Skills
- Client Communications
- Efficiency Improvement
- Microsoft Office Suite
- New Hire Training
- Payroll Systems
- Team Collaboration
Common Skills and Action Verbs for a Clerical Resume
Many companies now use applicant tracking systems (ATS), which automatically scan resumes and reject any that don’t contain specific words and phrases. If you want a human to review your resume, it’s essential to include relevant skills and action verbs. Not only will these phrases help you pass the automated screening, but they’ll also help the hiring manager determine if you meet the minimum requirements for the job.
| Key Skills & Proficiencies | |
|---|---|
| Call routing | Communication |
| Critical thinking | Customer service |
| Data entry | Filing |
| Mail sorting/distribution | Note-taking |
| Organization | Problem-solving |
| Spreadsheet development | Time management |
| Typing | Word processing |
| Action Verbs | |
|---|---|
| Arrange | Collaborate |
| Collate | Communicate |
| Compile | Coordinate |
| Create | Develop |
| Distribute | Evaluate |
| Examine | Facilitate |
| Implement | Maintain |
| Modify | Monitor |
| Organize | Prepare |
| Present | Report |
| Research | Review |
| Sort | Write |
Tips for Writing a Better Clerical Resume
Show your computer skills
Success as a clerical worker depends on your ability to use technology systems correctly. To draw the hiring manager’s attention, mention your technology skills in at least two places: your Key Skills list and your Experience job descriptions. Be sure to list your proficiency in any software programs noted in the job posting.
Examples
Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
Ten years’ experience operating multifunction Canon and Xerox printers, scanners, and photocopiers.
Include all relevant certifications
Unlike many professions, clerical work has no single certification showing mastery in the field. For this reason, it’s important to mention all your relevant credentials on your resume. To determine which ones to include, read through the job description and highlight the most important skills and duties. Then, list any certification you have that relates to those job requirements.
Example
Certified Administrative Professional, International Association of Administrative Professionals | 2020
How to Align Your Resume With the Job Description
Hiring managers are looking for workers with the knowledge and skills needed to succeed in fast-paced clerical jobs. To find the right candidate, a hiring manager may have to review more than 100 resumes and cover letters. With so many people applying to a limited number of job openings, it’s essential to distinguish yourself from other applicants. One way to do this is to mirror the language used in the job description.
If you’re not sure which skills to mention in your clerical resume, look to the job description for guidance. Hiring managers often list the most important skills and abilities within the first few sentences, indicating that they should be mentioned in your resume. When you’re done writing, compare your resume to the job description to make sure it’s clear that you meet every requirement.
Example Clerical Job Description
Creavey Manufacturing is a leading supplier of rubber and silicone seals used to prevent liquids and gases from leaking out of industrial machinery. Put your clerical skills to work in a friendly environment with plenty of opportunities for growth. Utilize your email and word processing skills as you prepare correspondence and communicate with customers. This position requires proficiency in Microsoft Excel to track inventory and calculate key business metrics. Creavey employees work together to solve problems, deliver an excellent customer experience and make the company a great place to work.
Responsibilities:
- Answer the telephone within three rings and route each call to the correct person
- Track inventory using a handheld point-of-sale system
- Greet customers and vendors when they arrive on the premises
- Maintain an adequate inventory of office supplies
- Prepare correspondence to be sent to vendors, current clients and prospective customers
- Prepare sales reports with Microsoft Excel
- Assist the general manager with clerical tasks as needed
Requirements:
- High school diploma
- At least three years of clerical experience
- Proficiency in Microsoft Word and Microsoft Excel
- Experience routing calls with a multiline phone system
- Excellent communication skills
- Data entry proficiency (minimum 8,000 KPH)
- Strong attention to detail
According to the job description, the ideal applicant should have the following skills, experience and other qualifications:
- Communication skills
- Call routing
- Preparation of correspondence
- Data entry
- Microsoft Word
- Microsoft Excel
- Sales reports
- Inventory tracking
- Multiline phone systems
Finish strong by taking what you highlighted from the job description and making sure your resume mentions each qualification. Below you’ll find an example of how to incorporate them into your resume for maximum impact.
Clerical Work Experience Example
Business Clerk
Hazeldon Industries, October 2017-Present
- Used Microsoft Word to prepare memos, client correspondence and sales materials
- Tracked parts inventory using a computer-based inventory system
- Created charts and graphs with Microsoft Excel
- Prepared sales reports, invoices and other documents
- Answered the telephone and routed calls to the appropriate department
- Performed data entry to ensure all orders were entered into the production system in a timely manner (10,000 KPH average)
- Communicated with clients verbally and in writing
- Greeted customers and other visitors