Clerical Resume Examples

Clerical employment is expected to decline by 5% between 2019 and 2029, according to the U.S. Bureau of Labor Statistics. Despite this slight drop, there should still be more than 2.9 million clerical jobs available at the end of the decade. Businesses rely on clerical employees to perform a wide range of support tasks, which means companies in every industry need clerical workers to accomplish their goals.

With fewer clerical jobs expected by 2029, it’s more important than ever to write a strong resume. A good resume makes it easier to capture a hiring manager’s attention, increasing the chances you’ll move forward in the hiring process. Below you’ll find downloadable resume examples for entry-level clerical workers as well as those with years of experience. You’ll also find tips for strengthening your resume and writing a resume that aligns with the content of a job description.

Downloadable Resume Examples

No Experience

Example #1 No Experience

2-3 years

Example #2 2-3 Years

5-10 Years

Example #3 5-10 Years

10+ Years

Example #4 10+ Years

Clerical Resume Examples

Years of Experience
  • No experience 0
  • 2-3 Years 2-3
  • 5-10 Years 5-10
  • 10+ Years 10+

Courtney Davies
(802) 123-4567
[email protected]
5555 NW Tipton Lane, White River Junction, VT 05001

Profile

Highly motivated, organized Administrative Assistant with recent experience serving managers and clients in-office and remotely. Productive and creative without the need for supervision. Adept at record-keeping, using popular office software, and efficiently executing multiple projects under tight deadlines.

Key Skills

  • Strong written and verbal communication skills
  • Detail-oriented
  • Time management
  • WordPress Content Management System
  • Microsoft Office and Google Apps

Education

Office Administrative Assistant Diploma
Bryant & Stratton College (Online), January 2019 – May 2020

Coursework completed:

  • Business Principles
  • Computing Skills
  • Research & Writing for the Workplace
  • Office Applications – Spreadsheets & Databases

High School Diploma
Hartford High School, Hartford, CT, 2018

Professional Experience

Volunteer Administrative Assistant, Vermont Pathway, Bethel, VT
September 2020 – Present

  • Greeting visitors and clients and answering phones
  • Processing office invoices and business correspondence
  • Performing light cleaning duties
  • Assisting in maintaining hard copy and electronic filing systems
  • Generating client and visitor reports

Freelance Virtual Assistant, Self-Employed, White River Junction, CT
August 2020 – Present

  • Managing four blogs and social media accounts for two clients related to health and wellness and food photography
  • Ghostwriting articles with corresponding images, meta elements and social media posts
  • Managing virtual appointments with new and existing clients

Membership

  • The Global Alliance of Virtual Assistants (GAVA)

Amanda Miller
(123) 456-7890
[email protected]
123 Main Street, Cleveland, OH 01234

Profile

Friendly and efficient clerical assistant with advanced computer skills and the ability to learn new systems quickly. A proven track record of meeting deadlines without sacrificing accuracy. Enthusiastic team player who receives recognition from employers for going above and beyond expectations. A multitasker that thrives in a fast-paced environment with the ability to work independently or with others.

Key Skills

  • Proficient in MS Office applications, including Word, Excel, PowerPoint and Outlook
  • Strong office management skills
  • Excellent interpersonal skills
  • Typing speed of 60 WPM
  • Highly attentive to detail with the ability to meet tight deadlines
  • Adept at working both independently with little direction and with others on a team

Education

Associate in Office Administration
Cuyahoga Community College, Cleveland, OH, September 2017 – May 2019

Professional Experience

Office Assistant, XYZ Corporation, Cleveland, OH
July 2019 – Present

  • Provides administrative support by efficiently handling a wide variety of routine and special requirements
  • Courteously welcomes clients at the front desk
  • Assists with creating and editing a monthly employee newsletter
  • Maintains office supply inventory by monitoring stock and ordering new supplies when needed
  • Prepares spreadsheets and reports for management and updates customer information in MS Outlook

Certifications

  • Microsoft Office Specialist (MOS) in Excel and Access 2016, earned June 2019

John Smith
(123) 456-7890
john[email protected]
101 S Tryon St, Charlotte, 28280

Profile

Professional and knowledgeable clerical assistant with 8+ years of experience in office administration. Adept at scheduling business trips and work meetings and working in a fast-paced, busy environment. Use of various automation programs, including Microsoft Outlook, SharePoint and Microsoft Excel, to maintain correspondence, business files and administrative documents. Well-developed oral and written communication skills.

Professional Experience

Senior Office Assistant, Clerical Clerks, Raleigh, North Carolina
October 2016 – Present

  • Observe payroll for 50+ employees, including the posting of checks each month
  • Monitor and respond to all client emails to resolve complaints, leading to a 22% increase in customer retention
  • Perform CRM data entry for all sales orders and improved the speed of the process by 15% in one year

Administrative Clerk, The Office People, Raleigh, North Carolina
May 2014 – October 2016

  • Provided document scanning services (200+ per day)
  • Assisted in answering incoming telephone calls and making important outgoing calls
  • Increased positive patient survey responses by 20%

Junior Office Clerk, Offices ‘R’ Us, Raleigh, North Carolina
September 2011- May 2014

  • Provided clerical assistance to various members of staff, including managers
  • Used Microsoft Office for scheduling and reports
  • Reduced clerical errors by 15%

Education

Associate in Business Studies
Duke University, Durham, North Carolina, September 2009 – July 2011

Key Skills

  • Excellent communication and customer service skills
  • Impeccable attention to detail
  • Proficient with Microsoft Office, including Excel and Outlook
  • Team player

Certifications

  • Professional Administrative Certification of Excellence (PACE) from ASAP, June 2013

Alec Sheehan
(987) 654-3210
[email protected]
10 Main Road, San Francisco, CA 45678

Profile

Professional and detail-orientated office assistant with 10 years of experience providing efficient and streamlined administrative support. Excellent teamwork skills and clear communication style. Organized and able to work under own initiative in challenging and fast-paced working environments. Extensive knowledge of key administrative software, including scheduling programs and Microsoft Office.

Professional Experience

Office Assistant, Innovations PSI, San Francisco, CA
August 2017 – Present

  • Carry out crucial payroll administrative tasks and coordinate employee checks prior to employment
  • Coordinate management diaries and schedule meetings and events, booking venues and arranging catering where necessary
  • Train new administrative staff members and familiarize them with office procedures and requirements
  • Maintain stock inventory and order supplies, sourcing the most cost-effective suppliers to reduce costs

Office Assistant, Avispa Technology, San Francisco, CA
July 2010 – August 2017

  • Ensured professional communication with clients via telephone and email and responded to queries promptly
  • Followed office procedures to a high standard to ensure maximum efficiency and productivity
  • Maintained a tidy and organized office environment to the highest health and safety standards

Education

Associate of Business Administration
University of San Francisco, San Francisco, CA, September 2008 – June 2010

Key Skills

  • Proficiency in payroll systems and Microsoft Office software
  • Ability to multitask and work efficiently under pressure
  • Fast typing speed and excellent command of spoken and written English
  • Organized and self-motivated
  • Experience training new staff members and providing ongoing support
  • Attention to detail and dedication to meeting and exceeding productivity targets

Common Skills and Action Verbs for a Clerical Resume

Many companies now use applicant tracking systems (ATS), which automatically scan resumes and reject any that don’t contain specific words and phrases. If you want a human to review your resume, it’s essential to include relevant skills and action verbs. Not only will these phrases help you pass the automated screening, but they’ll also help the hiring manager determine if you meet the minimum requirements for the job.

Key Skills & Proficiencies
Call routing Communication
Critical thinking Customer service
Data entry Filing
Mail sorting/distribution Note-taking
Organization Problem-solving
Spreadsheet development Time management
Typing Word processing
Action Verbs
Arrange Collaborate
Collate Communicate
Compile Coordinate
Create Develop
Distribute Evaluate
Examine Facilitate
Implement Maintain
Modify Monitor
Organize Prepare
Present Report
Research Review
Sort Write

Tips for Writing a Better Clerical Resume

Showcase your computer skills and ability to operate general office equipment

Modern businesses rely on technology to increase productivity and prevent errors. Success as a clerical worker depends on your ability to use these tools correctly. To draw the hiring manager’s attention, mention your technology skills in two places: once under your list of key skills and again in the bullet points listed under your previous job titles. Be sure to list any software or office equipment mentioned in the job description.

Operating systems, software packages and apps are often sold under multiple names or version numbers, so it’s important to use more than one term to describe your experience. For example, text editors and word processing programs are both synonyms for word processors. Using all three terms on your resume can help you make it past the automated ATS screening.

Example #1

Good


High level of proficiency, as demonstrated on the Microsoft Office Specialist exam, in Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

Bad


MS Office user

Example #2

Good


Ten years of experience operating multifunction printers, scanners and photocopiers, including equipment manufactured by Canon and Xerox.

Bad


Experience with office equipment

Include all relevant professional certifications

One of the ways clerical work differs from other professions is that there isn’t a single professional certification that demonstrates mastery of important skills. That’s why it’s so important to mention all relevant professional credentials in your resume. To determine which certifications to include, read the job description and highlight the most important skills and duties. Then, list any certification that relates to the job requirements.

For example, if the advertisement mentions providing clerical support for a team of project managers, it would be appropriate to mention that you’ve received the Certified Associate in Project Management from the Project Management Institute. Be sure to include the full name of the certification and the name of the issuing organization.

Example #1

Good


Certified Administrative Professional credential granted by the International Association of Administrative Professionals in 2020.

Bad


Certified as an administrative professional

Example #2

Good


Excel 2016: Core Data Analysis, Manipulation and Presentation certification issued by the Microsoft Corporation in 2019.

Bad


MS Excel certification

How to Align Your Resume With the Job Description

Hiring managers are looking for workers with the knowledge and skills needed to succeed in fast-paced clerical jobs. To find the right candidate, a hiring manager may have to review more than 100 resumes and cover letters. With so many people applying to a limited number of job openings, it’s essential to distinguish yourself from other applicants. One way to do this is to mirror the language used in the job description.

If you’re not sure which skills to mention in your clerical resume, look to the job description for guidance. Hiring managers often list the most important skills and abilities within the first few sentences, indicating that they should be mentioned in your resume. When you’re done writing, compare your resume to the job description to make sure it’s clear that you meet every requirement.

Example Clerical Job Description


Creavey Manufacturing is a leading supplier of rubber and silicone seals used to prevent liquids and gases from leaking out of industrial machinery. Put your clerical skills to work in a friendly environment with plenty of opportunities for growth. Utilize your email and word processing skills as you prepare correspondence and communicate with customers. This position requires proficiency in Microsoft Excel to track inventory and calculate key business metrics. Creavey employees work together to solve problems, deliver an excellent customer experience and make the company a great place to work.

Responsibilities:

  • Answer the telephone within three rings and route each call to the correct person
  • Track inventory using a handheld point-of-sale system
  • Greet customers and vendors when they arrive on the premises
  • Maintain an adequate inventory of office supplies
  • Prepare correspondence to be sent to vendors, current clients and prospective customers
  • Prepare sales reports with Microsoft Excel
  • Assist the general manager with clerical tasks as needed

Requirements:

  • High school diploma
  • At least three years of clerical experience
  • Proficiency in Microsoft Word and Microsoft Excel
  • Experience routing calls with a multiline phone system
  • Excellent communication skills
  • Data entry proficiency (minimum 8,000 KPH)
  • Strong attention to detail

According to the job description, the ideal applicant should have the following skills, experience and other qualifications:

  • Communication skills
  • Call routing
  • Preparation of correspondence
  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Sales reports
  • Inventory tracking
  • Multiline phone systems

Finish strong by taking what you highlighted from the job description and making sure your resume mentions each qualification. Below you’ll find an example of how to incorporate them into your resume for maximum impact.

Clerical Work Experience Example


Business Clerk

Hazeldon Industries, October 2017-Present

  • Used Microsoft Word to prepare memos, client correspondence and sales materials
  • Tracked parts inventory using a computer-based inventory system
  • Created charts and graphs with Microsoft Excel
  • Prepared sales reports, invoices and other documents
  • Answered the telephone and routed calls to the appropriate department
  • Performed data entry to ensure all orders were entered into the production system in a timely manner (10,000 KPH average)
  • Communicated with clients verbally and in writing
  • Greeted customers and other visitors