Airline Customer Service Agent Text-Only Resume Examples
Years of Experience
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Mina Sayed
(123) 456-7890
[email protected]
123 Carpenter Street, Philadelphia, PA, 12345
Profile
An Airline Customer Service Agent with three years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.
Professional Experience
Airline Customer Service Agent, United Airlines, Philadelphia, PA
September 2020 – Present
- Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
- Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
- Achieve an annual customer service rating of 91% in 2021 and 93% in 2022
Airline Customer Service Agent, American Airlines, Philadelphia, PA
May 2019– September 2020
- Coordinated with airline customer service agents in a collaborative team environment and provided support to colleagues to resolve customer challenges and issues
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
Education
Bachelor of Arts (B.A.) Communication
Temple University, Philadelphia, PA September 2015 – May 2019
Key Skills
- Customer Service
- Communication
- Client Relations
- Airport Operations
- Team Collaboration
Selena Ramirez
(123) 456-7890
[email protected]
123 Santa Maria, San Francisco, CA 12345
Profile
An Airline Customer Service Agent with four years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.
Professional Experience
Airline Customer Service Agent, Frontier Airlines, San Francisco, CA
September 2019 – Present
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
- Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
- Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations
Airline Customer Service Agent, JetBlue Airlines, San Francisco, CA
May 2018 – September 2019
- Coordinated with airline customer service agents in a collaborative team environment and provided support to colleagues to resolve customer challenges and issues
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
Education
Bachelor of Arts (B.A.) Communication
University of San Francisco, San Francisco, CA September 2015 – May 2019
Key Skills
- Airline Customer Service
- Aviation Security
- Boarding Procedures
- Team Collaboration
- Safety Regulations
Skyler Thompson
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
An Airline Customer Service Agent with five years of experience specializing in communication, airport operations, team leadership, and client relations. A proven track record of coordinating with cross-functional teams to resolve passenger issues and drive operational excellence.
Professional Experience
Airline Customer Service Agent Team Lead, Delta Airlines, New York, NY
September 2019 – Present
- Serve as the customer service agent team lead, provide training and mentorship to 20+ new hires, and ensure compliance with regulations and quality standards
- Coordinate with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations
- Coordinate with TSA to ensure passenger compliance with Covid-19 safety protocols, including proof of vaccination and rapid testing procedures
Airline Customer Service Agent, Avelo Airlines, New York, NY
May 2017 – September 2019
- Provide superior customer service to airline passengers, communicate with understanding and empathy, and generate monthly customer service ratings of 91-95%
- Conduct check-in procedures to ensure proper travel documents and baggage weight prior to boarding and provide additional accommodations to customers
Education
Bachelor of Arts (B.A.) Communication
Columbia University, New York, NY September 2013 – May 2017
Key Skills
- Customer Service
- Team Management
- Safety Regulations
- Airline Operations
- Client Relations
Tips for Writing a Better Airline Customer Service Agent Resume
Now that you’ve seen some examples of airline customer service agent resumes, we’ll provide additional insights and guidance to help you create your own document. The key to building a compelling resume is to showcase achievements that are unique to your experience within the industry. If your bullet points are vague, generic, and uninspiring, you’ll be much less likely to make a strong impression on the hiring manager during the application process. Below, you’ll find three tips to help you enhance your content and secure your next interview:
1. Highlight Your Communication Skills
When applying for a customer service position, you need to make a point to showcase your communication skills on your resume. Hiring managers value candidates with a strong background in interfacing with diverse customer populations calmly and professionally. In the example below, the job seeker provides insights into how they built with passengers to de-escalate conflicts and resolve issues before boarding flights:
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
- Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
- Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations
2. Quantify Your Customer Service Scores
It’s one thing to state that you have strong customer service skills on your resume. It’s another to back up this claim using hard data from your career. Hiring managers tend to see vague and generic bullet points from applicants for these positions. Incorporating metrics from customer surveys can go a long way in differentiating you from the competition during your job search. In the example below, the candidate quantifies their customer service experience to establish their credibility and client relations skills:
- Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
- Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
- Achieve an annual customer service rating of 91% in 2021 and 93% in 2022
3. Showcase Your Team Leadership Capabilities
Airports are fast-paced work environments with a variety of complex operational challenges. Your ability to collaborate with team members to identify solutions to these issues is important for prospective employers. In the example below, the job seeker highlights their experience training new hires and coordinating with cross-functional departments to drive operational excellence for high-volume airports:
- Serve as the customer service agent team lead, provide training and mentorship to 20+ new hires, and ensure compliance with regulations and quality standards
- Coordinate with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations
- Provide superior customer service to airline passengers, communicate with understanding and empathy, and generate monthly customer service ratings of 91-95%
Key Skills Hiring Managers Look for on Airline Customer Service Agent Resumes
Most organizations utilize some form of Applicant Tracking System (ATS) to identify qualified candidates and remove applicants who aren’t the right fit for the position. If your document lacks a certain number of keywords from the job posting, you run the risk of being rejected by the automated system before the HR department even receives your document. To prevent this, you need to incorporate key skills that match the needs of the organization you’re applying to.
Below, you’ll find a list of common keywords that you may encounter during your job search:
| Key Skills and Proficiencies | |
|---|---|
| Airline Customer Service | Airline Operations |
| Airline Reservations | Airport Operations |
| Aviation Security | Baggage Services |
| Client Relations | Communication |
| Conflict Resolution | Cross-Functional Collaboration |
| Customer Service | Customer Success |
| Customer Support | De-Escalation Techniques |
| Hospitality Management | Process Improvement |
| Team Collaboration | Team Leadership |
| Travel Management | Verbal Communication |
Common Action Verbs for Airline Customer Service Agent Resumes
It’s easy to find yourself running short on action verbs as you build out your resume. Often there’s only a limited number of verbs you can use to convey your professional experience accurately. That said, differentiating your verbiage can enhance the reading experience for the hiring manager and keep your content fresh and compelling. Below, you’ll find a list of action verbs you can use to describe your career achievements and job responsibilities:
| Action Verbs | |
|---|---|
| Achieved | Analyzed |
| Collaborated | Communicated |
| Conducted | Coordinated |
| Built | Delivered |
| Drove | Ensured |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Oversaw | Performed |
| Planned | Provided |
| Resolved | Supported |
How to Align Your Airline Customer Service Agent Resume With the Job Description
Data from the Bureau of Labor Statistics indicate that the average annual salary for airline customer service agents was $45,630 in 2021. There are multiple paths toward career advancement within the transportation industry, and a customer service position at an airport can help prepare you for more lucrative opportunities in the future. To gain the necessary experience to progress in your career, you need to craft a heavily tailored resume for individual job descriptions.
For example, suppose a job description specifically mentions that they’re looking for an agent with superb communication skills. In that case, you want to make a point to paint a clear picture regarding how you interfaced with passengers and provided outstanding customer service. Building a strong resume isn’t just about incorporating the right keywords. You also need to make a strong impression on prospective employers by providing tangible examples of achievements that match their needs and work culture. By aligning your resume with the job description, you’ll greatly increase your chances of securing interviews on the open market.