Assistant Store Manager Resume Examples
Years of Experience
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Curtis Lang
(123) 456-7890
[email protected]
123 Your Street, Portland, OR 12345
Profile
An Assistant Store Manager with three years of experience, specializing in customer service, operations management, team leadership, and communication. A strong background in managing and training diverse teams to enhance store operations and deliver high-quality service to customers.
Professional Experience
Assistant Store Manager, Peet’s Coffee, Portland, OR
May 2019 – Present
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Lead a team of six cashiers, baristas, and cooks each shift, define workflows, evaluate performance, and provide mentorship to facilitate professional growth
- Drive training initiatives to enhance product knowledge and sales techniques for team members, resulting in a 10% increase in monthly sales
Shift Leader, Peet’s Coffee, Portland, OR
May 2018 – May 2019
- Served as shift lead to provide operational support to the assistant store manager and store manager, which included prioritizing tasks for team members and ensuring compliance with company policies and procedures
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
Education
Bachelor of Science (B.S.) in Business Administration
UNIVERSITY OF PORTLAND, Portland, OR September 2014 – May 2018
Key Skills
- Customer Service
- Team Leadership
- Operations Management
- Process Improvement
- Staff Development
Certifications
- ServSafe Certification, 2019
Jessica Alvarez
(123) 456-7890
[email protected]
123 Your Street, New York, NY 12345
Profile
An Assistant Store Manager with four years of experience, specializing in team management, retail sales, product merchandising, and customer service. A proven track record of providing coaching and mentorship to team members to improve sales performance. Adept at identifying opportunities to enhance operational efficiency and employee engagement.
Professional Experience
Assistant Store Manager, Verizon, New York, NY
May 2018 – Present
- Manage all daily functions of retail operations with the store manager, including visual merchandising for new products, inventory forecasting, and sales reporting
- Lead a team of eight sales associates, define workflows, provide coaching to improve sales performance, and build a high-performance work culture, resulting in a top five district ranking for sales volume
- Deliver training to team members on telecommunication products, customer service best practices, and consultative selling
- Support the store manager throughout the hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities
Sales Associate, Verizon, New York, NY
May 2017 – May 2018
- Conducted sales for mobile devices, phone plans, and internet service packages for customers and achieved 140% of the annual sales quota
- Provided support for team members during the sales process, including answering questions on rates, discounts, and phone plans
Education
Bachelor of Science (B.S.) in Business Administration
COLUMBIA UNIVERSITY, New York, NY September 2013 – May 2017
Key Skills
- Retail Sales
- Team Management
- Visual Merchandising
- Staff Training
- Customer Service
Jason Corbin
(123) 456-7890
[email protected]
123 Your Street, Wilmington, DE 12345
Profile
A dynamic Assistant Store Manager with five years of experience specializing in retail sales, operations management, vendor management, and organizational leadership. A strong history of building and managing diverse teams to deliver exceptional service. Adept at leading initiatives to drive store profitability and customer loyalty.
Professional Experience
Assistant Store Manager, Total Wine & Spirits, Wilmington, DE
May 2017 – Present
- Manage a team of 30+ associates in coordination with the store manager, oversee daily operations, coordinate staffing and scheduling, and lead store-wide efforts to improve operational performance and customer service scores
- Oversee monthly inventory valued at $500K, interface with vendors, manage purchase orders, and conduct forecasting to maintain optimal stock levels
- Coordinate with the store manager to conduct performance evaluations, execute training initiatives, and develop incentives to drive employee engagement
- Collaborate with department managers and sales associates to implement product displays and improve visual merchandising
Department Lead, Total Wine & Spirits, Wilmington, DE
May 2016 – May 2017
- Served as the department lead for the craft beer department, supported inventory management procedures, and fielded inquiries from customers
- Coordinated with third-party brand ambassadors to set up free sample stations and displays for new product launches
Education
Bachelor of Science (B.S.) in Business Administration
UNIVERSITY OF DELAWARE, Newark, DE September 2012 – May 2016
Key Skills
- Operations Management
- Vendor Management
- Team Leadership
- Employee Engagement
- Cross-functional Collaboration
Common Key Skills and Action Verbs for Assistant Store Manager Resumes
You need to ensure compliance with Applicant Tracking Systems (ATS) to get your resume into the hiring manager’s hands. Companies rely on ATS to find qualified candidates. If your document lacks appropriate keywords from the job description, you may not advance to the next phase of the application process. Integrating key skills and action verbs that align with the organization’s needs is the surest way to generate interviews. Below, you’ll find a list of potential key terms that you may encounter during your job search.
| Key Skills and Proficiencies | |
|---|---|
| Budget Management | Business Administration |
| Communication | Customer Service |
| Employee Engagement | Forecasting |
| Human Resources (HR) | Inventory Management |
| Management | Operational Excellence |
| Operations Management | Process Improvement |
| Product Merchandising | Resource Allocation |
| Retail Sales | Sales |
| Staff Development | Standard Operating Procedures (SOPs) |
| Stocking | Store Operations |
| Team Building | Team Management |
| Vendor Management | |
| Action Verbs | |
|---|---|
| Analyzed | Coordinated |
| Collaborated | Created |
| Developed | Drove |
| Enhanced | Evaluated |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Negotiated | Oversaw |
| Planned | Resolved |
| Supported | |
Tips for Writing a Better Assistant Manager Resume
Quantify your management experience
Implementing numbers and metrics to quantify your accomplishments can greatly enhance the impact of your resume on hiring managers. Employers care about results, and it’s important to showcase your ability to generate value for companies by providing key details and context for your professional achievements. For example, if you’ve overhauled training procedures to improve staff performance, you might be able to include an increase in customer service scores or sales revenue. Below, you’ll find examples to help you quantify your management experience on your resume.
Example #1
Good
- Spearheaded a store-wide initiative to overhaul training procedures based on customer feedback, led workshops with the store manager, and created new training materials, which improved customer survey scores by 20%
Bad
- Helped improve customer service scores by delivering training to staff, resulting in a significant uptick in positive scores
Example #2
Good
- Managed $400K in product inventory for a high-volume grocery store and conducted vendor negotiations with the store manager to improve pricing, resulting in a 10% cost reduction
Bad
- Responsible for a large inventory of grocery products for the store and communicate with the vendors and store manager for purchase orders
Feature your leadership abilities
Assistant store managers need strong leadership skills to be successful in their roles. Employers value candidates who excel in communicating with team members and customers in fast-paced environments. Rather than simply listing the tasks you delegated to team members, you should focus on providing insights into your managerial style and the type of work culture you established. Employee engagement is essential for organizational success, and your ability to provide coaching and mentorship to your staff is just as important as your operations management skills. Below, you’ll find some examples to help you feature your leadership capabilities on your resume.
Example #1
Good
- Built, hired, and managed a team of 25 sales associates in collaboration with the store manager, provided ongoing mentorship and coaching to drive professional development, and established an inclusive work culture focused on inclusion and customer service
Bad
- Delegated tasks and responsibilities to the team, worked with the store manager to lead staff, and maintained pleasant working relationships with coworkers
Example #2
Good
- Partnered with the store manager and department heads to develop performance-based incentives for employees and resolve staffing coverage issues during high-volume sales periods, resulting in a 25% reduction in turnover rates
Bad
- Solved issues related to staffing and provided incentives to keep team members satisfied, which helped improve retention
How to Align Your Resume With the Job Description
According to Glassdoor.com, the average salary for assistant store managers was $51,832 in 2022. Over time, these positions can offer a viable career path towards lucrative operations manager and store manager roles. To accelerate your job search and secure interviews, you’ll need to craft an accomplishment-driven resume to differentiate yourself from the competition. Employers value candidates that can provide valuable contributions that improve the operational efficiency of their organizations. Highlighting your achievements rather than your job responsibilities will help brand you as a value creator in the eyes of hiring managers.
The key to generating interviews on the open market is tailoring your resume to specific job descriptions. This strategy effectively maintains compliance with Applicant Tracking System (ATS) requirements and showcases your qualifications for potential employers. Implementing keywords from the job description directly into your professional profile, bullet points, and skills sections will ensure that the hiring manager can identify you as an ideal candidate amidst a crowded field of applicants.