Store Manager Resumes Examples
Years of Experience
- 0
- 2-3
- 5-10
- 10+
Charles MacDonald
(999) 555-1111
[email protected]
643 Spring St., Denver, CO 80207
Profile
Results-driven, aspiring store manager with a strong academic record and over four years of experience in customer service, retail sales, and human resources
Key Skills
- Oral and written communications skills
- Customer assistance
- Sales planning
- Inventory management
- Cash drawer management
- Extensive familiarity with MS Office, Adobe Creative Cloud
Education
Associate of Arts in Business Administration
Community College of Denver, Denver, CO, September 2018 – May 2020
Courses completed include:
- Business Communication and Report Writing
- Accounting Principles
- Legal Environment of Business
- Business Statistics
High School Diploma
Denver East High School, Denver, CO, 2015
Professional Experience
Assistant Store Manager, Zip Drive Computing & Sales, Denver, CO, February 2017 – Present
- Assisting Store Manager with planning, monitoring and maximizing retail budget of $13M
- Assisting Store Manager with developing, implementing, and updating store policies
- Recruiting, training and monitoring a constant staff of 45 Associates
- Developing marketing strategy incorporating traditional and digital campaigns
- Greeting and assisting approximately 35 customers daily
- Hosting private weekly computing classes
- Performing Associate functions as needed
Associate, Zip Drive Computing & Sales, Denver, CO, November 2015 – January 2017
- Greeted and assisted approximately 10 customers daily, made cross-sell and upsell recommendations
- Organized and restocked inventory
- Completed POS transactions, including cash, check, and credit purchases and refunds
- Reconciled cash drawer at start and end of each shift and resolved discrepancies
Certification
- Computer Service & Support Certificate, Community College of Denver, Denver, CO, 2016
Leigh Ann Stuart
(999) 121-2323
[email protected]
4211 Buckhead Ridge Rd., Happy Valley, TN 37878
Profile
Enthusiastic retail store manager with two years of experience managing a busy retail venue generating $1M in revenue. Focuses on empowering employees to serve customers and each other with integrity and excellence. Currently studying for a degree in retail management.
Key Skills
- Customer assistance
- Collaboration and motivation
- Training and coaching
- Delegation
- Sales planning
- Cash drawer management
- Inventory management
Education
Bachelor of Business Administration: Retail Management
Strayer University (Online), January 2019 – Present
High School Diploma
Happy Valley Senior High School, Happy Valley, TN, 2016
Professional Experience
Store Manager, Harmony Music & Games, Happy Valley, TN, September 2018 – Present
- Supervise 65 team members, set schedules and enforce company policies in hiring and firing
- Hold regular mini-sessions (two per month) on customer service and self-improvement
- Resolve customer grievances to foster customer satisfaction and loyalty
- Cover work shifts for absent team members
- Trained team members to increase sales revenue from $500,000 to $1M in 2019
- Created budgets that saved 13% on operating costs in 2019
Team Member, Harmony Music & Games, Happy Valley, TN, July 2016 – September 2018
- Greeted and assisted approximately 150 customers per shift, helping them locate items and making upsell and cross-sell recommendations
- Completed purchases and loyalty club applications
- Organized and restocked merchandise in heavy traffic areas to drive product sales
- Processed POS transactions, including cash, check and credit purchases and refunds
- Reconciled cash drawer at beginning and end of each shift and resolved discrepancies
- Performed opening and closing procedures according to store policies
Naomi Dodson
(123)-456-7890
[email protected]
456 My Road, San Francisco, CA 91234
Profile
Organized store manager with 7+ years’ experience managing large teams in successful retail outlets. Proven track record for motivating employees to provide outstanding customer service and building an inspiring and inclusive working environment. Strong knowledge of all necessary procedures for running a store, including opening and closing, product marketing, and colleague recruitment.
Professional Experience
Store Manager, GameStop, San Francisco, CA, October 2016 – Present
- Set and meet ambitious profitability targets and motivate team members to achieve challenging goals – increasing net sales by 15% each quarter
- Carry out payroll and bookkeeping tasks
- Organize monthly professional development program for employees and deliver training sessions and mentoring to ensure excellent customer service and sales
- Negotiate with vendors to ensure maximum profitability for the company, with over a 3% decrease in wholesale price each year
- Generate exciting promotions and events to drive sales and brand loyalty
Store Manager, Footlocker, San Francisco, CA, September 2012 – October 2016
- Maintained excellent standards for recruiting and training new staff members
- Delivered outstanding customer service and resolved problems politely and promptly
- Sourced innovative new products to diversify the store’s stock and increase sales revenue
- Developed store loyalty scheme to encourage repeat custom
Education
Bachelor of Science in Management
University of San Francisco School of Management, San Francisco, CA, September 2008 – June 2012
Coursework completed:
- Accounting
- Entrepreneurship and Innovation
- Management
- Marketing
Key Skills
- Clear communication style
- Marketing and displays
- Successful negotiating with vendors
- Payroll and bookkeeping
- Creating and developing inspiring professional development schemes
- Recruitment
- Inventory management
- Experience of lone working
- Flexible working style
- Business generation
Sarah Stockil
(123) 456-7890
[email protected]
123 Main Street, Reno, NV 45678
Profile
Goal-orientated retail store manager with over 10 years of experience. Well versed in all aspects of running a successful retail store, including merchandising, opening and closing procedures, recruiting, and banking. Proven track record in motivating employees to meet performance goals and work together as a team.
Professional Experience
Store Manager, Stripes Clothing, Reno, NV, July 2016 – Present
- Controlled costs by negotiating with suppliers
- Hired, recruited, and trained quality employees
- Developed a range of incentive programs to motivate employees (47 employees)
- Successfully marketed clothing to a diverse group of people from college students to mom groups
- Organized Christmas parties and team building events annually
- Ensured compliance with health and safety regulations
- Achieved increased financial performance by 10% for the past three years
- Maintained and organized financial records
Store Manager, Millers Grocery Store, Carson City, NV, September 2012 – June 2016
- Implemented new and innovative promotions to increase store revenue
- Sourced new products that appealed to the customer base
- Handled all payroll and bookkeeping functions
- Managed a successful store with over 20 employees
- Hired, recruited, and trained new employees
Store Manager, Computer Supplies and Technology, Carson City, NV, September 2010 – August 2012
- Increased profitability for two years in a row
- Organized a successful Christmas party each year to thank employees
- Expanded product lines
- Hired, recruited, and trained employees
Education
Bachelor of Science in Retail Management
Nevada University, Reno, NV September 2006 – July 2010
Key Skills
- Natural leader
- Team building
- Good communication skills
- Motivator
- Inventory Management
- Commercial Awareness
- Employee Management
Common Key Skills and Action Verbs for Store Manager Resume
Hiring managers often use Applicant Tracking Systems (ATS) to identify job applicants with the potential to be successful in the position. The ATS scans resumes and evaluates them based on the number of keywords and phrases that are included. High-scoring resumes are forwarded to hiring managers for further action. This means that the more relevant skill keywords you include on your resume, the more likely it is that a hiring manager will see it and invite you for an interview.
| Key Skills & Proficiencies | |
|---|---|
| Adaptability | Cashier |
| Communication | Compliance |
| Customer relationship management | Customer service |
| Deposits | Employee relations |
| Employee training | Integrity |
| Inventory | management |
| Leadership | Loss prevention |
| Organization | People management |
| Product & Loss statements | Recruitment |
| Retail management | Sales experience |
| Self-motivated | Stocking |
| Vendor management | Visual merchandising |
| Action Verbs | |
|---|---|
| Adapt | Budget |
| Coach | Communicate |
| Develop | Lead |
| Manage | Organize |
| Plan | Recruit |
| Schedule | Sell |
| Stock | Supervise |
| Train | |
Tips for Writing a Better Store Manager Resume
Quantify your store manager experience on your resume
Quantifying your store manager experience with hard numbers can help hiring managers understand the scale of your skills. It can also reassure them that you have the experience to manage their establishment. Use the bullet points in your professional experience section to answer questions such as:
- How many staff did you manage?
- What size budget did you look after?
- How much did sales increase?
Example #1
Good
Implemented new loss-prevention training and techniques that led to a 64% decrease in theft and was rolled out across 10 stores throughout the region
Bad
Introduced new loss-prevention and training techniques
Example #2
Good
Managed luxury retail location with $14 million budget and exceeded sales and profit goals by 12% and 15% respectively
Bad
Managed luxury boutique with large budget and exceeded sales and profit expectations
Showcase your leadership experience
Store managers have a range of responsibilities in a retail establishment, but perhaps the most important is leading staff. Whether you manage 10 staff in a small boutique or 200+ in a big-box store, you need to be a strong leader, with the ability to hire, train and motivate employees. Include examples that demonstrate your superior leadership abilities, such as training programs you’ve implemented, high staff retention rates and recruitment initiatives.
Example #1
Good
Managed 150 staff in a large retail setting and implemented training and staff recognition programs that lead to 77% decrease in staff turnover and 48% decrease in staff absenteeism
Bad
Managed large number of staff in supermarket and implemented training and staff recognition programs
Example #2
Good
Developed entry-level associates to take leadership positions internally and throughout the organization and mentored 15 new store managers across the region
Bad
Worked with new store managers and promoted entry-level associates
How to Align Your Resume with the Job Description
Job descriptions help companies define the skills and experience they need in an ideal candidate. Hiring managers use this document to help them identify the best candidates from people who applied. Including skills and experience on your resume that matches what’s detailed in the job description can help you attract the hiring manager’s attention.
If you’re not sure what to include, start by looking at the requirements that are listed first or mentioned multiple times in the job description. These are generally the company’s key priorities. Make sure your resume demonstrates your experience in these key areas. Include your major attributes and contributions and steer clear of copy and pasting to avoid a bland resume.
Example Store Manager Job Description
Alpha Retail is currently looking for a customer service-oriented store manager to oversee operations in our new location. The successful candidate will be responsible for hiring and training new retail sales associates prior to the store opening. Duties include administrative tasks, monitoring inventory levels and managing budgets. The ideal candidate will be able to set and maintain high customer service standards, meet monthly sales goals and foster a positive working environment. You should have excellent communication, leadership and interpersonal skills.
Responsibilities:
- Deliver excellent customer service to ensure high levels of satisfaction
- Hire, train and oversee staff
- Motivate the team to meet sales goals
- Prepare reports on buying trends and store revenue and profits
- Respond to customer complaints in a professional manner
- Monitor inventory levels and order stock when required
- Create business strategies to attract new customers and increase profitability
- Complete store administration tasks and ensure compliance with all policies and procedures
Qualifications:
- Degree in business administration, retail management or related field preferred
- At least three years of experience in a retail environment, preferably a management role
- Strong leadership and communication skills
- High level of customer service skills
- Proven experience hiring and training quality staff
- Knowledge of business management processes
The job description shows that ideal job applicants will have the following attributes and experience:
- Customer service skills
- Hiring staff
- Training staff
- Leadership
- Communication
- Administrative tasks
- Monitoring inventory
- Meet sales goals
Take the priorities you highlighted from the job description and make sure that your resume includes experience and skills that match. Below is an example of how to best include these traits in your resume:
Store Manager Work Experience Example
Store Manager
LNB Retail, December 2016 – July 2020
- Implemented customer service training for all staff, which resulted in a 43% increase in customer satisfaction and the store exceeding sales goals by an average of 9%
- Hired and trained 16 new staff members and regularly communicated goals and expectations with the team
- Took a leadership role in the region, introducing regular meetings with all store managers to communicate and share customer service initiatives, business strategies and programs to increase profitability
- Undertook administrative tasks including inventory management, budget management and report preparation