Store Manager Resumes Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Leigh Ann Stuart
(999) 121-2323
[email protected]
4211 Buckhead Ridge Rd., Happy Valley, TN 37878
Profile
Enthusiastic Retail Store Manager with 2 years of experience managing a busy retail venue with $1M revenue. Focused on motivating employees to serve customers and each other with integrity and excellence. Currently studying for a degree in retail management.
Key Skills
- Cash drawer management
- Customer assistance
- Inventory management
- Personnel training and coaching
- Sales planning
- Task delegation
- Team collaboration
Education
Candidate: Bachelor of Business Administration in Retail Management, Strayer University, online
Graduate, Happy Valley Senior High School, Happy Valley, TN | 2016
Professional Experience
Store Manager, Harmony Music & Games, Happy Valley, TN | September 2018 to Present
- Schedule, oversee, and performance-manage a 60+ person team
- Hold 2 mini-sessions per month on customer service and self-improvement
- Address and resolve customer complaints to foster satisfaction and loyalty
- Cover work shifts for absent team members as needed
Highlights:
- Trained and motivated team to increase sales from $500K to $1M in 2019
- Created budgets that cut costs by 13% in 2019
Team Member, Harmony Music & Games, Happy Valley, TN | July 2016 to September 2018
- Greeted and assisted ~150 customers per shift, helping them find desired items and recommending products as appropriate
- Completed purchases and loyalty club applications
- Organized and restocked merchandise in heavy traffic areas to drive product sales
- Processed POS transactions, including cash, check, and credit purchases and refunds
- Reconciled cash drawer at beginning and end of each shift
- Performed store open and close procedures
Naomi Dodson
(123) 456-7890
[email protected]
456 My Road, San Francisco, CA 91234
Profile
Organized and adaptable Store Manager with 7+ years’ experience managing large teams in successful retail outlets. Skilled at motivating employees to provide high-quality customer service and building an inclusive work environment. Strong knowledge of all store procedures including open and close, product marketing, and recruiting.
Professional Experience
Store Manager, GameStop, San Francisco, CA | October 2016 to Present
- Motivate team toward ambitious sales and profit goals
- Coordinate payroll and bookkeeping functions
- Train employees on effective customer service and relations
- Generate dynamic events and promotions to drive sales growth and brand loyalty
Highlights:
- Increased net sales by 15% each quarter
- Organized monthly professional development program
- Expertly negotiated with vendors, securing 3%+ lower wholesale prices each year
Store Manager, Footlocker, San Francisco, CA | September 2012 to October 2016
- Recruited and trained high-potential new staff members
- Delivered quality customer service, resolving problems politely and promptly
Highlights:
- Grew store sales by sourcing innovative new products
- Developed store loyalty plan that increased repeat business
Education
Bachelor of Science (BS) in Management, University of San Francisco School of Management, San Francisco, CA | 2012
Select Coursework:
- Accounting
- Entrepreneurship & Innovation
- Management
- Marketing
Key Skills
- Business Generation
- Inventory Management
- Payroll & Bookkeeping
- Product Marketing & Displays
- Professional Development Schemes
- Staff Recruitment
- Vendor Negotiation
Sarah Stockil
(123) 456-7890
[email protected]
123 Main Street, Reno, NV 45678
Profile
Retail Store Manager with 10+ years of experience. Confident leader who motivates staff to collaborate and consistently achieve goals.
Professional Experience
Store Manager, Stripes Clothing, Reno, NV | July 2016 to Present
- Control costs by negotiating with suppliers
- Hire and train quality employees
- Successfully market clothing to diverse customer ages and demographics
- Organize annual holiday parties and team-building events
- Ensure compliance with health and safety regulations
- Maintain and organize financial records
Highlights:
- Raised financial performance 10% for 3 consecutive years
- Developed incentive programs that improved morale and motivation of 45+ employees
Store Manager, Millers Grocery Store, Carson City, NV | September 2012 to June 2016
- Managed a successful store with 20+ employees
- Handled all payroll and bookkeeping functions
- Recruited, hired, and trained new personnel
Highlights:
- Launched innovative promotions to increase store revenue
- Sourced new products appealing to a broader customer base
Store Manager, Computer Supplies & Technology, Carson City, NV | September 2010 to August 2012
- Recruited and trained employees of this high-volume store location
- Expanded product lines, growing revenue and profit by 10%+ each year
- Organized a successful holiday party each year to thank employees
Education
Bachelor of Science (BS) in Retail Management, Nevada University, Reno, NV | 2010
Key Skills
- Employee Recruiting & Onboarding
- Inventory Management
- Personnel Management
- Product Merchandising
- Revenue & Profit Growth
- Store Open & Close Procedures
- Team Leadership & Motivation
Common Key Skills and Action Verbs for Store Manager Resume
Hiring managers often use Applicant Tracking Systems (ATS) to identify job applicants with the potential to be successful in the position. The ATS scans resumes and evaluates them based on the number of keywords and phrases that are included. High-scoring resumes are forwarded to hiring managers for further action. This means that the more relevant skill keywords you include on your resume, the more likely it is that a hiring manager will see it and invite you for an interview.
| Key Skills & Proficiencies | |
|---|---|
| Adaptability | Cashier |
| Communication | Compliance |
| Customer relationship management | Customer service |
| Deposits | Employee relations |
| Employee training | Integrity |
| Inventory | management |
| Leadership | Loss prevention |
| Organization | People management |
| Product & Loss statements | Recruitment |
| Retail management | Sales experience |
| Self-motivated | Stocking |
| Vendor management | Visual merchandising |
| Action Verbs | |
|---|---|
| Adapt | Budget |
| Coach | Communicate |
| Develop | Lead |
| Manage | Organize |
| Plan | Recruit |
| Schedule | Sell |
| Stock | Supervise |
| Train | |
Tips for Writing a Better Store Manager Resume
Quantify your store manager experience on your resume
Quantifying your store manager experience with hard numbers can help hiring managers understand the scale of your skills. It can also reassure them that you have the experience to manage their establishment. Use the bullet points in your professional experience section to answer questions such as:
- How many staff did you manage?
- What size budget did you look after?
- How much did sales increase?
Example #1
Good
Implemented new loss-prevention training and techniques that led to a 64% decrease in theft and was rolled out across 10 stores throughout the region
Bad
Introduced new loss-prevention and training techniques
Example #2
Good
Managed luxury retail location with $14 million budget and exceeded sales and profit goals by 12% and 15% respectively
Bad
Managed luxury boutique with large budget and exceeded sales and profit expectations
Showcase your leadership experience
Store managers have a range of responsibilities in a retail establishment, but perhaps the most important is leading staff. Whether you manage 10 staff in a small boutique or 200+ in a big-box store, you need to be a strong leader, with the ability to hire, train and motivate employees. Include examples that demonstrate your superior leadership abilities, such as training programs you’ve implemented, high staff retention rates and recruitment initiatives.
Example #1
Good
Managed 150 staff in a large retail setting and implemented training and staff recognition programs that lead to 77% decrease in staff turnover and 48% decrease in staff absenteeism
Bad
Managed large number of staff in supermarket and implemented training and staff recognition programs
Example #2
Good
Developed entry-level associates to take leadership positions internally and throughout the organization and mentored 15 new store managers across the region
Bad
Worked with new store managers and promoted entry-level associates
How to Align Your Resume with the Job Description
Job descriptions help companies define the skills and experience they need in an ideal candidate. Hiring managers use this document to help them identify the best candidates from people who applied. Including skills and experience on your resume that matches what’s detailed in the job description can help you attract the hiring manager’s attention.
If you’re not sure what to include, start by looking at the requirements that are listed first or mentioned multiple times in the job description. These are generally the company’s key priorities. Make sure your resume demonstrates your experience in these key areas. Include your major attributes and contributions and steer clear of copy and pasting to avoid a bland resume.
Example Store Manager Job Description
Alpha Retail is currently looking for a customer service-oriented store manager to oversee operations in our new location. The successful candidate will be responsible for hiring and training new retail sales associates prior to the store opening. Duties include administrative tasks, monitoring inventory levels and managing budgets. The ideal candidate will be able to set and maintain high customer service standards, meet monthly sales goals and foster a positive working environment. You should have excellent communication, leadership and interpersonal skills.
Responsibilities:
- Deliver excellent customer service to ensure high levels of satisfaction
- Hire, train and oversee staff
- Motivate the team to meet sales goals
- Prepare reports on buying trends and store revenue and profits
- Respond to customer complaints in a professional manner
- Monitor inventory levels and order stock when required
- Create business strategies to attract new customers and increase profitability
- Complete store administration tasks and ensure compliance with all policies and procedures
Qualifications:
- Degree in business administration, retail management or related field preferred
- At least three years of experience in a retail environment, preferably a management role
- Strong leadership and communication skills
- High level of customer service skills
- Proven experience hiring and training quality staff
- Knowledge of business management processes
The job description shows that ideal job applicants will have the following attributes and experience:
- Customer service skills
- Hiring staff
- Training staff
- Leadership
- Communication
- Administrative tasks
- Monitoring inventory
- Meet sales goals
Take the priorities you highlighted from the job description and make sure that your resume includes experience and skills that match. Below is an example of how to best include these traits in your resume:
Store Manager Work Experience Example
Store Manager
LNB Retail, December 2016 – July 2020
- Implemented customer service training for all staff, which resulted in a 43% increase in customer satisfaction and the store exceeding sales goals by an average of 9%
- Hired and trained 16 new staff members and regularly communicated goals and expectations with the team
- Took a leadership role in the region, introducing regular meetings with all store managers to communicate and share customer service initiatives, business strategies and programs to increase profitability
- Undertook administrative tasks including inventory management, budget management and report preparation