Staff Training Assistant Resume Examples
Years of Experience
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Jin Zheng
(123) 456-7890
[email protected]
123 Your Street, Boston, MA 12345
Profile
A Staff Training Assistant with six years of experience, specializing in e-learning, administrative support, employee relations, and staff development. A strong history of refining training curriculum and programs to enhance team performance and organizational effectiveness. Adept at interfacing with diverse employees and delivering group training workshops.
Professional Experience
Staff Training Assistant, IT Recruitment Inc., Boston, MA
April 2018 – Present
- Provide training on customer service best practices and standard operating procedures (SOPs) to technical support specialists for an IT staffing company
- Create instructional materials and training guides utilizing adult learning principles, including quizzes, tests, and PowerPoint presentations
- Deliver HR support throughout the onboarding process to new hirings, which includes providing feedback on performance and coaching
Staff Training Assistant, TechSupport Professionals Corp., Boston, MA
June 2016 – April 2018
- Delivered classroom training to individuals and small groups to IT professionals for a product support organization, which included utilizing expertise in adult learning and instructional design to create compelling training curriculums
- Collaborated with the program manager to integrate e-learning modules into the training program, which streamlined the onboarding process by 30%
Education
Bachelor of Science in Human Resources
Seattle University, Seattle, WA September 2012 – May 2016
Key Skills
- Employee Onboarding
- Cross-Training
- Employee Relations
- Staff Development
- E-learning Modules
Certifications
- Certified Learning and Development Professional (CLDP), 2016
Sarah Mullen
(123) 456-7890
[email protected]
123 Your Street, Nashville, TN 12345
Profile
A Staff Training Assistant with seven years of experience, specializing in curriculum development, employee onboarding, adult learning, and corporate training. A proven track record of identifying process improvement opportunities to improve employee onboarding and training functions. Adept at cross-training new team members across multiple functional areas.
Professional Experience
Staff Training Assistant, Allstate Insurance, Nashville, TN
April 2017 – Present
- Drive the development of training programs for new insurance sales representatives, which includes delivering workshops and seminars on sales and client relations
- Analyze gaps in training curriculums, evaluate employee performance data, and develop remedial training protocols, which improved sales performance by 15%
- Standardize corporate training functions and lead the creation of a new train-the-trainer program to ensure alignment with best practices
Staff Training Assistant, State Farm, Nashville, TN
June 2015 – April 2017
- Provided training to 40+ new hires on insurance sales techniques, customer services, and internal operations, which included creating training guides and materials
- Utilized instructional design principles to develop and teach curriculum
- Delivered HR and administrative support to the hiring manager to ensure compliance with corporate standards throughout the onboarding process
Education
Bachelor of Science in Adult Education
University of Nashville, Nashville, TN September 2011 – May 2015
Key Skills
- Curriculum Development
- Training Programs
- Employee Onboarding
- Corporate Training
- Adult Learning Principles
Certifications
- Certified Learning and Development Professional (CLDP), 2015
Jessica Rogers
(123) 456-7890
[email protected]
123 Your Street, Philadelphia, PA 12345
Profile
A Training and Development Professional with seven years of experience specializing in instructional design, e-learning, talent development, and HR support. A strong history of driving the advancement of innovative training programs to enhance the learning experience. Adept at interfacing with diverse teams and personnel in fast-paced business environments.
Professional Experience
Staff Training Assistant, Amazon Call Center, Philadelphia, PA
June 2017 – Present
- Deliver in-person and virtual training on client relations to new 150+ customer service representatives in a high-volume call center
- Develop curriculum and deliver workshops on cultural sensitivity and harassment to new hires during the employee onboarding cycle
- Create e-learning training modules, manuals, and guides for the customer service team
- Collaborate with the training manager to analyze customer surveys and develop training strategies to improve team performance
Staff Training Assistant, Penne Health Insurance, Philadelphia, PA
July 2015 – June 2017
- Oversaw the training process and employee onboarding for a 300-person call center providing support for PA residents in obtaining medical health insurance
- Developed training curriculum on customer service and conflict resolution techniques to improve the customer experience, which increased satisfaction ratings by 10%
Education
Bachelor of Science in Human Resources
Temple University, Philadelphia, PA September 2011 – May 2015
Key Skills
- Training and Development
- Curriculum Design
- Employee Relations
- Adult Learning
- E-learning Modules
Certifications
- Certified Learning and Development Professional (CLDP), 2016
Common Key Skills and Action Verbs for Staff Training Assistant Resumes
You’ll want to include a mix of key skills and action verbs on your resume that align with the job posting you’re pursuing. Companies utilize Applicant Tracking Systems (ATS) to scan your document during the initial assessment, so you’ll need to be diligent in tailoring your resume to the organization’s needs. Implementing these qualifications into your bullet points, profile, and skills section will aid hiring managers in identifying you as a strong candidate and provide the best chance of securing an interview. Below, we’ve provided a list of keywords and action verbs you may encounter throughout your job search.
| Key Skills and Proficiencies | |
|---|---|
| Administrative Support | Adult Learning |
| Instructional Design | Corporate Training |
| Cross-Training | Cross-Functional Collaboration |
| Curriculum Development | Curriculum Design |
| Customer Service | Employee Onboarding |
| Employee Relations | E-learning |
| HR Support | Microsoft Excel |
| Microsoft Office Suite | Microsoft PowerPoint |
| Microsoft Word | Program Development |
| Project Management | Staff Development |
| Talent Development | Team Leadership |
| Training and Development | Training Manuals |
| Action Verbs | |
|---|---|
| Analyzed | Conducted |
| Coordinated | Collaborated |
| Created | Cross-Trained |
| Designed | Delivered |
| Developed | Drove |
| Enhanced | Executed |
| Identified | Implemented |
| Improved | Led |
| Managed | Oversaw |
| Partnered | Provided |
| Spearheaded | Supported |
| Trained | |
Tips for Writing a Better Staff Training Assistant Resume
Quantify your staff training experience
You want to provide hiring managers tangible examples of your professional experience that showcase your ability to drive staff development. Rather than simply stating that you trained staff, you should provide numbers of how many employees received training. If your curriculum strongly impacts the staff’s performance, you should integrate metrics into your bullet points that reflect those results. Below, we’ve provided examples for how to quantify your staff training experience on your resume correctly.
Example #1
Good
- Delivered training to 100+ team members in a high-volume production environment on safety protocols and regulations, which reduced workplace accidents and incidents by 50%
Bad
- Trained team members on safety protocols, resulting in a considerable reduction in accidents
Example #2
Good
- Provided individual and small-group training to 150+ customer service professionals on client relations and conflict resolution strategies, resulting in a 30% in customer satisfaction scores
Bad
- Managed training for the customer service department and supported efforts to improve performance, resulting in higher customer satisfaction
Create an eye-catching professional profile
Creating a compelling professional profile at the top of your document will go a long way in catching the hiring manager’s eye. Implementing key qualifications into your opening sentence ensures that the reader will immediately notice your areas of expertise upon reviewing the document. Showcasing a mix of training and leadership skills in your professional summary will help to define you as a well-rounded professional with versatility. Below, you’ll find some examples of how to write an eye-catching professional profile.
Example #1
Good
A Training and Development Specialist with six years of experience, specializing in the delivery of product training workshops to technical support specialists. A proven track record of identifying gaps in the training process and refining curriculum.
Bad
A Staff Training Assistant looking for a lucrative opportunity with your organization. Brings a strong mix of problem solving skills to the table. An exceptionally hard worker and great communicator.
Example #2
Good
A Certified Trainer with seven years of experience, specializing in instructional design, corporate training, curriculum development, and employee onboarding. A strong history of building training programs from the ground up and leading the integration of e-learning modules.
Bad
A hardworking staff trainer who is excited for the opportunity to interview with your company. An enthusiastic teacher and team player willing to work long hours and overtime.
How to Align Your Resume With the Job Description
Aligning your resume with the job description can be one of the more complicated aspects of the resume-building process. You need to include as many keywords as possible from the job description to ensure your document meets the requirements of the Applicant Tracking System (ATS). You also need to positively impact hiring managers by making sure the most important key terms are visible at the top of your document.
When deciding what skills to prioritize, you should refer back to the posting and carefully examine how the information is being presented on the page. Focus on the terms that are listed closer to the top of the description. If you notice that there seems to be repetition with a particular keyword, you should attempt to implement that into your professional profile. Below, you’ll see an example of properly aligning your resume with the job description.
Staff Training Assistant Job Description Example
XYZ, Inc. is a leading manufacturing firm named one Chicago’s best places to work. Put your training and development skills to the test within a fast-paced professional environment. We’re seeking a candidate with safety training and cross-training expertise to join our team. Diversity, inclusion, and equity (DEI) are core values for our company, and we pride ourselves on the diverse organization we’ve developed. As a Staff Training Assistant, you’ll be leading curriculum development and employee onboarding processes for our organization.
Responsibilities:
- Provide training on safety procedures and customer service best practices to manufacturing teams and client representatives throughout the firm
- Lead curriculum development, create training guides, and deliver workshops on all standard operating procedures and functions
- Deliver cross-training employees from the different departments to improve operations and enhance the performance of the team
Qualifications:
- Bachelor’s degree in Human Resources preferred
- 2-3 years of training and development experience
- Expertise in adult learning and instructional design
- Proficient in Microsoft Office Suite and Google Suite
- Excels in cross-functional collaboration and program development
According to the job description, the ideal job applicant should have the following qualities and/or experience:
- Training and Development
- Curriculum Development
- Employee Onboarding
- Adult Learning
- Instructional Design
- Cross-Functional
- Program Development
- Safety Training
- Diversity, Equity, and Inclusion (DEI)
- Cross-Training
- Human Resources
Next, take what you highlighted from the job description and include your experience and skills that match. Below is an example of how to incorporate them in your resume to your advantage:
Staff Training Assistant Work Experience Example
Profile
A Training and Development Leader with five years of experience, specializing in safety training, adult learning, human resources, and curriculum development. A strong history of leading cross-training initiatives and employee onboarding procedures to aid the development of large organizations.
Staff Training Assistant
Robertson Construction Firm, October 2018 – Present
- Create safety training programs using instructional design principles for a large construction firm, which includes creating training materials and curriculum
- Coordinate cross-functionally with the human resources department and Construction Managers to facilitate the employee onboarding process
- Lead program development efforts for the creation of new workshops to drive diversity, equity, and inclusion (DEI) throughout the workplace
Key Skills
- Training and Development
- Safety Training
- Cross-Training
- Program Development
- Adult Learning