How To Write a Mall Security Guard Resume
A well-crafted mall security guard resume demonstrates your ability to de-escalate conflicts in high-pressure situations and determine appropriate actions to ensure the safety of customers during emergencies. In this guide, we’ll provide expert tips and insights to help you translate your security background into an accomplishment-driven resume.
- Entry-Level
- Mid-Career
- Senior-Level
1. Write a dynamic profile summarizing your mall security guard qualifications
Lead your resume with a compelling snapshot of your career to draw the reader in and entice them to read further. Start with an opening sentence that lists your title, years of experience, and three to four skills that match the job description, such as de-escalation techniques, surveillance equipment, and communication.
In the subsequent sentences, highlight unique aspects of your career as a security professional. For instance, you might emphasize your expertise in identifying security threats and achieving peaceful solutions to prevent bodily harm. It’s also important to draw attention to your leadership capabilities, as you’ll be regularly interfacing with law enforcement and other parties in high-pressure situations.
Profile Example #1
A Mall Security Guard with five years of experience specializing in threat prevention, security, communication, and conflict resolution. A proven track record of identifying opportunities to improve security protocols and ensure safety of customers during high-pressure situations.
Profile Example #2
A Lead Mall Security Guard with eight years of experience, specializing in access control, customer service, communication, and team leadership. A strong history of coordinating security teams to respond to emergency situations and resolve interpersonal conflicts peacefully.
2. Add a compelling section featuring your mall security guard experience
By specifying essential duties and responsibilities in your past mall security guard roles, you provide hiring managers with a preview of what you can offer to their organization. Include the square footage, number of stores patrolled, and foot traffic statistics. This will establish a sense of scope for your professional achievements.
If your previous role was as a team leader, describe the size of the team and any policies you instituted, such as new reporting procedures or cultural awareness programs. And if you excel in de-escalation techniques and communication, provide tangible examples of you resolving emergency situations calmly and professionally.
Professional Experience Example #1
Mall Security Guard, King of Prussia Mall, King of Prussia, PA June 2019 – Present
- Provide security services for one of the largest malls in the United States with over 700+ daily customers per day, which included monitoring the premises for suspicious behavior and coordinating with a team of security guards to report incidents and irregularities
- Coordinate with fire departments and law enforcement agencies in response to emergency situations and security threats
- Identify conflict resolutions using de-escalation techniques to prevent violence and ensure the safety of customers
Professional Experience Example #2
Lead Mall Security Guard, Manhattan Mall, New York, NY June 2016 – Present
- Oversaw a team of 20 security guards for one of the nation’s highest foot traffic malls, provided training on security protocols and reporting procedures, conducted performance evaluations, and provided coaching and mentorship
- Led the development and implementation of a racial sensitivity and cultural awareness training program to address ongoing issues related to racial profiling
- Coordinated daily patrols of mall premises and interfaced with law enforcement to resolve security incidents, provide statements, and determine appropriate actions
3. Include mall security guard-related education and certifications
Many mall security guard positions require only a high school diploma. However, as you progress in the security field, you may need to supplement this with additional protective services or social science training. List classes you have taken at institutions or with previous employers, as well as any certifications you’ve earned or licenses you hold.
States vary regarding licensure requirements and background clearance procedures for mall security guards. Make it easy for your prospective employer by providing your qualifications in your resume. If the posted position is for an armed guard or stipulates a driver’s license or CPR training, include these credentials, as well.
Education
Template
- [Degree Name]
- [School Name], [City, State Abbreviation] | [Graduation Year]
Example
- High School Diploma
- Roosevelt High School, Seattle, WA September 2008 – June 2012
Certifications
Template
- [Certification Name], [Awarding Organization], [Completion Year]
Example
- Guard Card License #12345, State of Washington, 2012
- CPR Certified, Red Cross, 2012
4. List key mall security guard skills and proficiencies
Hiring managers typically have a list of essential skills or requirements for each job posting. For example, a mall security guard opening may call for excellent customer service, previous experience in security or military law enforcement, and written and verbal communication skills.
To help your resume make it through early screening techniques, including applicant tracking systems (ATS), add these sought-after skills to your resume. Start with an easy-to-spot list, and sprinkle additional keywords throughout the paragraphs.
| Key Skills and Proficiencies | |
|---|---|
| Access control | Behavioral analysis |
| Communication | Conflict resolution |
| CPR certified | Customer service |
| De-escalation | Diversity and inclusion |
| Emergency response | Law enforcement |
| Patrols | Physical security |
| Risk assessment | Safety protocols |
| Security | Security management |
| Security operations | Security training |
| Surveillance | Team leadership |
How To Pick the Best Mall Security Guard Resume Template
When selecting your mall security template, prioritize structure, organization, and readability over visual appeal. Choose a design that focuses on you and your qualifications, not on distracting fonts, colors, or graphics. Flexibility in structure lets you adapt your information to your experience level, providing plenty of room for certifications and licensures. Consistent margins and a conventional amount of white space will help make your resume reader-friendly.
Mall Security Guard Text-Only Resume Templates and Examples
- Example #1
- Example #2
- Example #3
Selena Ramirez
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
A Lead Mall Security Guard with eight years of experience, specializing in access control, customer service, communication, and team leadership. A strong history of coordinating security teams to respond to emergency situations and resolve interpersonal conflicts peacefully.
Professional Experience
Lead Mall Security Guard, Manhattan Mall, New York, NY
June 2016 – Present
- Oversaw a team of 20 security guards for one of the nation’s highest foot traffic malls, provided training on security protocols and reporting procedures, conducted performance evaluations, and provided coaching and mentorship
- Led the development and implementation of a racial sensitivity and cultural awareness training program to address ongoing issues related to racial profiling
- Coordinated daily patrols of mall premises and interfaced with law enforcement to resolve security incidents, provide statements, and determine appropriate actions
Mall Security Guard, Brooklyn Mall, New York, NY
September 2014 – June 2016
- Performed daily patrols of perimeter during shopping hours, analyzed suspicious activity and behavior, and interfaced with law enforcement agencies to apprehend and detain violators
- Ensured compliance with site procedures and safety protocols during patrols
- Utilized conflict resolution techniques and interpersonal skills to de-escalate situations
Education
High School Diploma
Central Park East High School, New York, NY September 2010 – June 2014
Key Skills
- Security
- Access Control
- Customer Service
- Team Leadership
- Conflict Resolution
Certifications
- Guard Card License #12345, State of New York, 2014
- CPR Certified, Red Cross, 2014
Frequently Asked Questions: Mall Security Guard Resume Examples and Advice
What are common action verbs for mall security guard resumes?-
Working as a mall security guard involves plenty of activity, from patrolling to customer interaction. To help keep the hiring manager engaged, start sentences with relevant action verbs, avoiding repetition. This resume writing technique enables you to utilize more keywords and helps your resume read better. Review the job description for any verbiage you can use to align your resume further. Here is a valuable list of action verbs relating to mall security guard duties.
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Coordinated | Delivered |
| Determined | Ensured |
| Evaluation | Examined |
| Identified | Led |
| Oversaw | Managed |
| Patrolled | Performed |
| Provided | Resolved |
| Supported | |
How do you align your resume with a mall security guard job description?-
The Bureau of Labor Statistics (BLS) reports that security guard jobs should hold steady throughout 2032. As more states approve gambling legislation, casino surveillance positions may slightly increase. At the same time, drone use and other types of robotic monitoring may cause openings for general security guards to decline. To ensure your talents match the needs of employers, carefully align your resume with the job description.
For example, if you’re applying for a position with a private security company that places a particular emphasis on conflict resolution skills, highlight your experience de-escalating emergency situations in your resume. If you notice that a job description mentions diversity and inclusion, provide insights into your cultural awareness training and demonstrate your ability to communicate effectively with diverse populations during daily patrols. By tailoring your content towards individual organizations, you’ll greatly increase your chances of landing an interview during your job search.
What is the best mall security job resume format?-
Reverse chronological is the ideal format for most mall security guard resumes. This approach places your most recent and relevant experience towards the top of your document while also demonstrating your career progression over time. At the entry level, a combination format may be appropriate, as this allows you to feature pertinent skill sets and certifications above your professional experience.
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Cover letters offer another opportunity to align your application with specific job postings for mall security guards. Use the tips provided in our cover letter examples for security guards and security officers to write a polished cover letter that matches your experience level. A dynamic introduction discussing past achievements or up-to-date technological skills can help ensure the hiring manager gives your resume their full attention.
