Mall Security Guard Text-Only Resume Examples
Years of Experience
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Mina Sayed
(123) 456-7890
[email protected]
123 Carpenter Street, Philadelphia, PA, 12345
Profile
A Mall Security Guard with five years of experience specializing in threat prevention, security, communication, and conflict resolution. A proven track record of identifying opportunities to improve security protocols and ensure safety of customers during high-pressure situations.
Professional Experience
Mall Security Guard, King of Prussia Mall, King of Prussia, PA
June 2019 – Present
- Provide security services for one of the largest malls in the United States with over 700+ daily customers per day, which included monitoring the premises for suspicious behavior and coordinating with a team of security guards to report incidents and irregularities
- Coordinate with fire departments and law enforcement agencies in response to emergency situations and security threats
- Identify conflict resolutions using de-escalation techniques to prevent violence and ensure the safety of customers
Mall Security Guard, Granite Run Mall, Lima, PA
September 2017 – June 2019
- Conducted patrols to detect security irregularities, breaches, and unusual behaviors to prevent theft and security breaches for retail stores in a mall with over 300+ patrons
- Responded to security alarms, detained individuals performing unlawful acts, and coordinated with police officers to report statements on security incidents during arrests
Education
High School Diploma
Benjamin Franklin High School, Philadelphia, PA September 2013 – June 2017
Key Skills
- Security
- Threat Prevention
- Conflict Resolution
- Communication
- Safety Protocols
Certifications
- Guard Card License #12345, State of Pennsylvania, 2017
- CPR Certified, Red Cross, 2017
Selena Ramirez
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
A Lead Mall Security Guard with eight years of experience, specializing in access control, customer service, communication, and team leadership. A strong history of coordinating security teams to respond to emergency situations and resolve interpersonal conflicts peacefully.
Professional Experience
Lead Mall Security Guard, Manhattan Mall, New York, NY
June 2016 – Present
- Oversaw a team of 20 security guards for one of the nation’s highest foot traffic malls, provided training on security protocols and reporting procedures, conducted performance evaluations, and provided coaching and mentorship
- Led the development and implementation of a racial sensitivity and cultural awareness training program to address ongoing issues related to racial profiling
- Coordinated daily patrols of mall premises and interfaced with law enforcement to resolve security incidents, provide statements, and determine appropriate actions
Mall Security Guard, Brooklyn Mall, New York, NY
September 2014 – June 2016
- Performed daily patrols of perimeter during shopping hours, analyzed suspicious activity and behavior, and interfaced with law enforcement agencies to apprehend and detain violators
- Ensured compliance with site procedures and safety protocols during patrols
- Utilized conflict resolution techniques and interpersonal skills to de-escalate situations
Education
High School Diploma
Central Park East High School, New York, NY September 2010 – June 2014
Key Skills
- Security
- Access Control
- Customer Service
- Team Leadership
- Conflict Resolution
Certifications
- Guard Card License #12345, State of New York, 2014
- CPR Certified, Red Cross, 2014
Raheem Richardson
(123) 456-7890
[email protected]
123 Windermere Rd., Seattle, WA 12345
Profile
A Lead Mall Security Guard with 10+ years of experience, specializing in surveillance, security operations, conflict resolution, and communication. A proven track record of providing superior customer service and ensuring the safety of patrons during store hours.
Professional Experience
Lead Mall Security Guard, Westline Mall, Seattle, WA
June 2016 – Present
- Identify peaceful resolutions to emergency situations using de-escalation techniques to ensure customer safety, prevent bodily harm, and detain suspects without violence
- Lead a team of 15+ mall security guards to perform daily patrols for unusual behavior and potential security threats and ensure adherence to conflict resolution protocols
- Provide training to team members in security operations, safety protocols, communication procedures, and de-escalation techniques
Mall Security Guard, North West Mall, Seattle, WA
September 2012 – June 2016
- Coordinated security operations for a mall with 200+ daily patrons, interfaced with the general public to de-escalate stressful situations and prevent conflict, and ensured compliance with security protocols and safety procedures
- Oversaw access control for restricted areas of the mall and store property, which included identifying irregular behaviors and performing security checks
Education
High School Diploma
Roosevelt High School, Seattle, WA September 2008 – June 2012
Key Skills
- Conflict Resolution
- De-Escalation Techniques
- Communication
- Security Management
- Customer Service
Certifications
- Guard Card License #12345, State of Washington, 2012
- CPR Certified, Red Cross, 2012
Tips for Writing a Better Mall Security Guard Resume
Now that you’ve seen some examples of strong mall security resumes, we’ll provide additional insights to guide you as you build your content. Understanding what information is valuable to prospective employers is key to generating interviews during the job search. As a security guard, your experience managing high-stress situations calmly and appropriately is the most important aspect to feature on your document.
1. Showcase Your Leadership Capabilities
As a mall security guard, you’ll be responsible for managing high-pressure situations and security threats on a regular basis. Handling these incidents requires a strong leadership background, and companies value candidates who excel in coordinating with security teams, law enforcement, and fire departments to identify appropriate actions during emergencies. In the example below, the candidate provides tangible examples of them interfacing with these different parties in a variety of high stress-situations:
- Provide security services for one of the largest malls in the United States with over 700+ daily customers per day, which included monitoring the premises for suspicious behavior and coordinating with a team of security guards to report incidents and irregularities
- Coordinate with fire departments and law enforcement agencies in response to emergency situations and security threats
- Identify conflict resolutions using de-escalation techniques to prevent violence and ensure the safety of customers
2. Highlight Cultural Awareness and Sensitivity Training
Racial profiling is an ongoing issue within the U.S. that many organizations are taking steps to address in the form of advanced training in cultural awareness and racial sensitivity. Showcasing training that you’ve led or participated in on your resume will show prospective employers that you can interface effectively with diverse populations during daily patrols. In the example below, the candidate is a senior-level security guard who has personally managed the implementation of racial sensitivity training to reduce profiling during patrols:
- Oversaw a team of 20 security guards for one of the nation’s highest foot traffic malls, provided training on security protocols and reporting procedures, conducted performance evaluations, and provided coaching and mentorship
- Led the development and implementation of a racial sensitivity and cultural awareness training program to address ongoing issues related to racial profiling
3. Feature Your Conflict Resolution Skills
Although this won’t be an option for every security incident, employers will always prefer security guards to de-escalate conflicts rather than resort to violence. Demonstrating your ability to communicate effectively with customers and suspects to resolve situations peacefully will be extremely valuable to hiring managers as they review your job application. In the example below, the candidate showcases a number of specific examples that speak to their expertise in communication, conflict resolution, and de-escalation techniques:
- Identify peaceful resolutions to emergency situations using de-escalation techniques to ensure customer safety, prevent bodily harm, and detain suspects without violence
- Lead a team of 15+ mall security guards to perform daily patrols for unusual behavior and potential security threats and ensure adherence to conflict resolution protocols
- Provide training to team members in security operations, safety protocols, communication procedures, and de-escalation techniques
Key Skills Hiring Managers Look for on Mall Security Guard Resumes
To generate interview opportunities on the open market, you’ll need to optimize your resume for Applicant Tracking Systems (ATS) by incorporating appropriate keywords that match the job description. If your document fails to meet specific benchmarks, your application may be
Rejected before it reaches the hiring manager. Below, you’ll find a list of keywords that you may encounter over the course of your job search:
| Key Skills and Proficiencies | |
|---|---|
| Access Control | Behavioral Analysis |
| Communication | Conflict Resolution |
| CPR Certified | Customer Service |
| De-escalation | Diversity and Inclusion |
| Emergency Response | Law Enforcement |
| Patrols | Physical Security |
| Risk Assessment | Safety Protocols |
| Security | Security Management |
| Security Operations | Security Training |
| Surveillance | Team Leadership |
Common Action Verbs for Mall Security Guard Resumes
It’s easy to find yourself running short on action verbs as you build out your bullet points on your resume. Sometimes there’s only a limited number of verbs that you can use to convey your security guard experience accurately. That said, differentiating your usage of verbs can enhance the reading experience for the hiring manager and keep your content fresh and compelling. Below, you’ll find a list of action verbs you can use to craft your resume:
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Coordinated | Delivered |
| Determined | Ensured |
| Evaluation | Examined |
| Identified | Led |
| Oversaw | Managed |
| Patrolled | Performed |
| Provided | Resolved |
| Supported | |
How to Align Your Mall Security Guard Resume With the Job Description
The most important aspect of the resume-building process is tailoring your document toward individual job opportunities. Hiring managers are much more likely to take notice of a customized resume for their organization’s needs, so you’ll want to research the company and analyze the job description as you build out your bullet points.
For example, if you’re applying for a mall security guard position with a private security company that places a particular emphasis on conflict resolution skills, you should make a point to highlight your experience de-escalating emergency situations in your resume. If you notice that a job description mentions diversity and inclusion, you should provide insights into your cultural awareness training or highlight your ability to communicate effectively with diverse populations during daily patrols. By tailoring your content towards individual organizations, you’ll greatly increase your chances of landing the interview during your job search.