Retail Customer Service Representative Text-Only Resume Examples
Years of Experience
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Joseph Corbin
(123) 456-7890
[email protected]
123 Carpenter Street, Philadelphia, PA, 12345
Profile
A Retail Customer Service Representative with three years of experience specializing in sales, client relations, communication, and team leadership. A proven track record of interfacing with diverse customers to resolve issues and identify products according to client needs.
Professional Experience
Retail Customer Service Associate, Multiverse Games & Comics, Philadelphia, PA
May 2020 – Present
- Provide education to customers on video games, board games, comic books, and retail products, maintain product knowledge to deliver recommendations, and identify upsell opportunities to achieve 130%-150% of monthly sales quota
- Field phone inquiries from prospective customers on collectible items, provide in-store support to customers in locating retail items, and achieve a 93% customer service score
- Coordinate with retail associates to organize product inventory, address customer issues, and identify opportunities to drive process improvements
Retail Customer Service Associate, Kohl’s Clothing Store, Philadelphia, PA
June 2019 – May 2020
- Supported 15-20 customers per day during store hours in identifying ideal clothing items, processing returns, addressing product issues, and locating merchandise
- Communicated with customers calmly and professionally to identify appropriate solutions and support an annual store customer satisfaction score of 91%
Education
High School Diploma
Benjamin Franklin High School, Philadelphia, PA September 2015 – June 2019
Key Skills
- Retail Customer Service
- Communication
- Sales
- Upselling
- Process Improvement
Cameron Malfara
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.
Professional Experience
Retail Customer Service Associate, BestBuy, New York, NY
October 2019 – Present
- Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
- Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
- Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations
Retail Customer Service Associate, Target, New York, NY
June 2018 – October 2019
- Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
- Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months
Education
High School Diploma
Central Park East High School, New York, NY September 2014 – June 2018
Key Skills
- Retail Customer Service
- Communication
- Sales
- Upselling
- Process Improvement
Sarah Johnson
(123) 456-7890
[email protected]
123 Bridge Street, Boston, MA 12345
Profile
A Retail Customer Service Representative with five years of experience, specializing in leadership, communication, cross-functional collaboration, and customer support. Adept at interfacing with a broad range of customers and identifying ideal product solutions.
Professional Experience
Lead Retail Customer Service Associate, Tiffany’s, Boston, MA
October 2018 – Present
- Deliver education on jewelry products, materials, and pricing to clients for a high-end retail jewelry brand, recommend jewelry according to customer needs, provide outstanding customer service, and generate over $80K in annual sales
- Utilize product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity, resulting in a 95% customer satisfaction rating
- Provide training to new hires on SOPs, customer service best practices, and products
Retail Customer Service Associate, Sephora, Boston, MA
June 2017 – October 2018
- Supported in-store customers in identifying, locating, and purchasing high-end makeup products according to individual needs and exceeded monthly sales goals by up to 50%
- Fielded phone inquiries from prospective customers, resolved issues with products and merchandise, and maintained customer service scores of 92% month over month
Education
High School Diploma
Belmont High School, Boston, MA September 2013 – June 2017
Key Skills
- Retail Customer Service
- Customer Support
- Product Education
- Team Leadership
- Client Relations
Tips for Writing a Better Retail Customer Service Representative Resume
Now that you’ve seen some examples of strong retail customer service resumes, we’ll provide additional insights to guide you as you craft your document. To create a compelling resume for the retail industry, you’ll need to provide tangible examples from your career that highlight your customer service and communication skills. Hiring managers value candidates with a strong background in interfacing with diverse customers and driving retail sales. Below, you’ll find three expert tips to help accelerate your job search and secure your next interview.
1. Quantify your customer service achievements
Incorporating numbers and metrics from throughout your career can significantly enhance the impact of your professional achievements. Companies value candidates who generate results. The best way to demonstrate this is by quantifying your career accomplishments. In the example below, the job seeker draws attention to both their customer satisfaction ratings and sales expertise, which will be sure to grab the attention of the hiring manager:
- Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
- Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
- Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations
2. Highlight your communication skills
Communication is essential for success as a customer service representative. Handling client relations can often be stressful, especially when resolving issues related to defective products, as customers are much more likely to be frustrated during these interactions. In the example below, the job seeker showcases their ability to communicate calmly and effectively with customers while resolving product issues:
- Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
- Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months
3. Feature your product knowledge
If you intend to stay within the same area of the retail space, you may want to consider highlighting your product knowledge on your resume. This will show hiring managers that you already have experience educating customers on this type of merchandise, which may give you an edge over the competition. In the example below, the candidate showcases their knowledge of jewelry products and draws attention to their integrity and transparency when dealing with clients. This is especially important within this sector of the retail industry, as customers are often highly skeptical when shopping for high-end jewelry:
- Deliver education on jewelry products, materials, and pricing to clients for a high-end retail jewelry brand, recommend jewelry according to customer needs, provide outstanding customer service, and generate over $80K in annual sales
- Utilize product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity, resulting in a 95% customer satisfaction rating
- Provide training to new hires on SOPs, customer service best practices, and products
Key Skills Hiring Managers Look for on Retail Customer Service Representative Resumes
To generate opportunities during your job search, you’ll need to ensure that your resume is fully optimized to meet the needs of Applicant Tracking Systems (ATS). If your document lacks a certain number of keywords the company is looking for, your application may be rejected before reaching the hiring manager. To mitigate this risk, we’ve compiled a list of common key skills that you may encounter during the job hunt:
| Key Skills and Proficiencies | |
|---|---|
| Client Relations | Communication |
| Cross-functional Collaboration | Customer Education |
| Customer Relationship Management (CRM) | Customer Satisfaction |
| Customer Service | Customer Support |
| Inventory Management | Microsoft Office Suite |
| Merchandising | Operations Management |
| POS Systems | Process Improvement |
| Product Displays | Retail Customer Service |
| Sales | Team Leadership |
| Upselling | |
Common Action Verbs for Retail Customer Service Representative Resumes
You may find yourself running short on action verbs as you build out your resume. Often there’s only a limited number of verbs available you can use to convey your customer service experience. That being said, differentiating your usage of action verbs can enhance the quality of your content and improve the reading experience for the hiring manager. Below, you’ll find a list of action verbs you can use to craft your bullet points:
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Delivered | Determined |
| Educated | Enhanced |
| Evaluated | Identified |
| Improved | Interfaced |
| Led | Managed |
| Oversaw | Performed |
| Provided | Resolved |
| Sold | Supported |
How to Align Your Retail Customer Service Representative Resume With the Job Description
According to the Bureau of Labor Statistics, the average annual salary for retail customer service representatives was $36,920 in 2021. Although this salary may not be competitive in the grand scheme, acquiring customer service experience can provide avenues for career growth and advancement within and beyond the retail space. As you garner more work history, you’ll be able to pursue more lucrative positions or use these transferable skills to make a career transition.
To maximize your chances of landing your next interview, you’ll want to carefully tailor your document toward the needs of individual job applications. Companies value candidates who take the time to customize their resumes according to their organizational needs, and this approach will help you to stand out from the field of applicants. Be sure to research the company culture, values, and job posting before submitting your application.