Retail Customer Service Representative Resume Examples of 2022

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Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Example #1
Retail-Customer-Service-Representative_Example-1.pdf

Example #1

Example #2
Retail-Customer-Service-Representative_Example-2.pdf

Example #2

Example #3
Retail-Customer-Service-Representative_Example-3.pdf

Example #3

Retail Customer Service Representative Text-Only Resume Examples

Years of Experience
  • Example #1 #1
  • Example #2 #2
  • Example #3 #3

Joseph Corbin
(123) 456-7890
[email protected]
123 Carpenter Street, Philadelphia, PA, 12345

Profile

A Retail Customer Service Representative with three years of experience specializing in sales, client relations, communication, and team leadership. A proven track record of interfacing with diverse customers to resolve issues and identify products according to client needs.

Professional Experience

Retail Customer Service Associate, Multiverse Games & Comics, Philadelphia, PA
May 2020 – Present

  • Provide education to customers on video games, board games, comic books, and retail products, maintain product knowledge to deliver recommendations, and identify upsell opportunities to achieve 130%-150% of monthly sales quota
  • Field phone inquiries from prospective customers on collectible items, provide in-store support to customers in locating retail items, and achieve a 93% customer service score
  • Coordinate with retail associates to organize product inventory, address customer issues, and identify opportunities to drive process improvements

Retail Customer Service Associate, Kohl’s Clothing Store, Philadelphia, PA
June 2019 – May 2020

  • Supported 15-20 customers per day during store hours in identifying ideal clothing items, processing returns, addressing product issues, and locating merchandise
  • Communicated with customers calmly and professionally to identify appropriate solutions and support an annual store customer satisfaction score of 91%

Education

High School Diploma
Benjamin Franklin High School, Philadelphia, PA September 2015 – June 2019

Key Skills

  • Retail Customer Service
  • Communication
  • Sales
  • Upselling
  • Process Improvement

Cameron Malfara
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345

Profile

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Professional Experience

Retail Customer Service Associate, BestBuy, New York, NY
October 2019 – Present

  • Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
  • Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
  • Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY
June 2018 – October 2019

  • Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
  • Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

Education

High School Diploma
Central Park East High School, New York, NY September 2014 – June 2018

Key Skills

  • Retail Customer Service
  • Communication
  • Sales
  • Upselling
  • Process Improvement

Sarah Johnson
(123) 456-7890
[email protected]
123 Bridge Street, Boston, MA 12345

Profile

A Retail Customer Service Representative with five years of experience, specializing in leadership, communication, cross-functional collaboration, and customer support. Adept at interfacing with a broad range of customers and identifying ideal product solutions.

Professional Experience

Lead Retail Customer Service Associate, Tiffany’s, Boston, MA
October 2018 – Present

  • Deliver education on jewelry products, materials, and pricing to clients for a high-end retail jewelry brand, recommend jewelry according to customer needs, provide outstanding customer service, and generate over $80K in annual sales
  • Utilize product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity, resulting in a 95% customer satisfaction rating
  • Provide training to new hires on SOPs, customer service best practices, and products

Retail Customer Service Associate, Sephora, Boston, MA
June 2017 – October 2018

  • Supported in-store customers in identifying, locating, and purchasing high-end makeup products according to individual needs and exceeded monthly sales goals by up to 50%
  • Fielded phone inquiries from prospective customers, resolved issues with products and merchandise, and maintained customer service scores of 92% month over month

Education

High School Diploma
Belmont High School, Boston, MA September 2013 – June 2017

Key Skills

  • Retail Customer Service
  • Customer Support
  • Product Education
  • Team Leadership
  • Client Relations

Tips for Writing a Better Retail Customer Service Representative Resume

Now that you’ve seen some examples of strong retail customer service resumes, we’ll provide additional insights to guide you as you craft your document. To create a compelling resume for the retail industry, you’ll need to provide tangible examples from your career that highlight your customer service and communication skills. Hiring managers value candidates with a strong background in interfacing with diverse customers and driving retail sales. Below, you’ll find three expert tips to help accelerate your job search and secure your next interview.

1. Quantify your customer service achievements

Incorporating numbers and metrics from throughout your career can significantly enhance the impact of your professional achievements. Companies value candidates who generate results. The best way to demonstrate this is by quantifying your career accomplishments. In the example below, the job seeker draws attention to both their customer satisfaction ratings and sales expertise, which will be sure to grab the attention of the hiring manager:

  • Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
  • Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
  • Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

 

2. Highlight your communication skills

Communication is essential for success as a customer service representative. Handling client relations can often be stressful, especially when resolving issues related to defective products, as customers are much more likely to be frustrated during these interactions. In the example below, the job seeker showcases their ability to communicate calmly and effectively with customers while resolving product issues:

  • Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
  • Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

 

3. Feature your product knowledge

If you intend to stay within the same area of the retail space, you may want to consider highlighting your product knowledge on your resume. This will show hiring managers that you already have experience educating customers on this type of merchandise, which may give you an edge over the competition. In the example below, the candidate showcases their knowledge of jewelry products and draws attention to their integrity and transparency when dealing with clients. This is especially important within this sector of the retail industry, as customers are often highly skeptical when shopping for high-end jewelry:

  • Deliver education on jewelry products, materials, and pricing to clients for a high-end retail jewelry brand, recommend jewelry according to customer needs, provide outstanding customer service, and generate over $80K in annual sales
  • Utilize product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity, resulting in a 95% customer satisfaction rating
  • Provide training to new hires on SOPs, customer service best practices, and products

 

Key Skills Hiring Managers Look for on Retail Customer Service Representative Resumes

To generate opportunities during your job search, you’ll need to ensure that your resume is fully optimized to meet the needs of Applicant Tracking Systems (ATS). If your document lacks a certain number of keywords the company is looking for, your application may be rejected before reaching the hiring manager. To mitigate this risk, we’ve compiled a list of common key skills that you may encounter during the job hunt:

Key Skills and Proficiencies
Client Relations Communication
Cross-functional Collaboration Customer Education
Customer Relationship Management (CRM) Customer Satisfaction
Customer Service Customer Support
Inventory Management Microsoft Office Suite
Merchandising Operations Management
POS Systems Process Improvement
Product Displays Retail Customer Service
Sales Team Leadership
Upselling  

Common Action Verbs for Retail Customer Service Representative Resumes

You may find yourself running short on action verbs as you build out your resume. Often there’s only a limited number of verbs available you can use to convey your customer service experience. That being said, differentiating your usage of action verbs can enhance the quality of your content and improve the reading experience for the hiring manager. Below, you’ll find a list of action verbs you can use to craft your bullet points:

Action Verbs
Analyzed Collaborated
Communicated Conducted
Delivered Determined
Educated Enhanced
Evaluated Identified
Improved Interfaced
Led Managed
Oversaw Performed
Provided Resolved
Sold Supported

How to Align Your Retail Customer Service Representative Resume With the Job Description

According to the Bureau of Labor Statistics, the average annual salary for retail customer service representatives was $36,920 in 2021. Although this salary may not be competitive in the grand scheme, acquiring customer service experience can provide avenues for career growth and advancement within and beyond the retail space. As you garner more work history, you’ll be able to pursue more lucrative positions or use these transferable skills to make a career transition.

To maximize your chances of landing your next interview, you’ll want to carefully tailor your document toward the needs of individual job applications. Companies value candidates who take the time to customize their resumes according to their organizational needs, and this approach will help you to stand out from the field of applicants. Be sure to research the company culture, values, and job posting before submitting your application.