Personal Banker Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Kyle Johnson
(123) 456-7890
[email protected]
123 Your Street, Cincinnati, OH 12345
Profile
A personal banker with entry-level experience specializing in retail banking, customer service, relationship building, and account management. A strong history of interfacing with a diverse customer base to recommend appropriate banking products and drive customer success.
Professional Experience
Personal Banker, TD Bank, Cincinnati, OH
May 2021 – Present
- Interface with 50+ banking customers per week, manage accounts, identify business opportunities, and upsell retail banking products based on customer needs
- Exceed sales quotas by 120% for FY2021 by utilizing consultative selling techniques and building long-term client relationships
- Support new customers in opening checking and saving accounts and applying for mortgage loans, including reviewing client financial documentation and transactions
- Provide education to clients on banking products and financial services
Bank Teller, TD Bank, Cincinnati, OH
September 2020 – May 2021
- Delivered exceptional customer service to new and existing banking clients, processed transactions, managed deposits, and cash checking
- Introduced banking, loan, and credit card products to customers and provided recommendations based on financial needs
Education
Bachelor of Science (B.S.) Economics
University of Cincinnati, Cincinnati, OH September 2017 – May 2021
Key Skills
- Personal Banking
- Customer Service
- Communication
- Relationship Building
- Finance
Emily Lin
(123) 456-7890
[email protected]
123 Your Street, Los Angeles, CA 12345
Profile
A personal banker with five years of experience specializing in customer success, retail banking, cross-selling, and client relations. A proven track record of leveraging consultative sales techniques to identify optimal banking products for customers.
Professional Experience
Personal Banker, Bank of America, Los Angeles, CA
May 2018 – Present
- Manage relationships with 65+ banking customers, analyze client financial needs, identify appropriate financial solutions, and cross-selling banking products to achieve over 130% of monthly sales quota YOY
- Receive recognition with the Banker of the Year Award in 2021 for delivering a high-quality customer experience and achieving client satisfaction scores of 95%
- Develop a mentorship program to train new hires on client relations, cross-selling, and consultative selling, resulting in a 30% sales increase for the banking team
Personal Banker, Wells Fargo, Los Angeles, CA
May 2016 – May 2018
- Led consultative meetings with existing customers and prospects to evaluate banking needs, identify sales opportunities, and provide education on financial solutions, including checking accounts, mortgage loans, savings accounts, and online banking
- Achieved 110%-120% of sales quota month over month and built relationships with customers to ensure alignment with financial needs and goals
- Identified resolution to customer issues regarding overdrafts, fraudulent charges, loan applications, fees, and overdue credit payments
Education
Bachelor of Science (B.S.) Finance
University of California, Los Angeles, CA September 2012 – May 2016
Key Skills
- Personal Banking
- Cross-Selling
- Financial Services
- Customer Education
- Mortgage Loans
Samantha Roberts
(123) 456-7890
[email protected]
123 Your Street, Boston, MA 12345
Profile
A senior banking professional with ten years of experience specializing in portfolio management, business development, consultative sales, and commercial banking. A strong history of building relationships with high-value accounts and managing a multimillion-dollar book of business. Adept at developing and mentoring personal bankers to maximize sales performance.
Professional Experience
Relationship Banker, PNC Financial Services, Boston, MA
May 2016 – Present
- Manage a portfolio of 150+ clients with an average net worth of $600K, build and develop long-term business relationships, and increase client’s deposit average by 70%
- Identify and recommend financial products and banking solutions based on client needs, utilize consultative sales techniques to deliver value-added services, and improve customer retention by over 25%
- Establish small and medium-sized business accounts and collaborate with home lenders and financial advisors to provide support for all customer financial needs
Personal Banker, PNC Financial Services, Boston, MA
May 2011 – May 2016
- Delivered retail and personal banking services to customers, managed transactions and wire transfers, ensured accurate deposits, and coordinated with clients and risk management teams to investigate potential fraudulent account activity
- Exceeded sales goals for deposits by 25% each month by conducting follow-up calls with 30+ clients per day and utilizing cross-selling techniques to generate new sales
Education
Bachelor of Business Administration (B.B.A.)
University of Boston, Boston, MA September 2007 – May 2011
Key Skills
- Personal Banking
- Commercial Banking
- Portfolio Management
- Financial Solutions
- Consultative Selling
Common Key Skills and Action Verbs for Personal Banker Resumes
Employers rely on Applicant Tracking Systems (ATS) to screen applicants based on specific keywords and job requirements. If your resume lacks a certain number of key terms, the ATS may reject your resume before it reaches the hiring manager. By integrating key skills and action verbs that match the job description, you’ll maximize your chances of generating an interview. This strategy is also effective for grabbing the reader’s attention, as you want to ensure that employers can see that you’re fully qualified for the position. Below, you’ll find a list of potential keywords that you may encounter during your job search.
| Key Skills and Proficiencies | |
|---|---|
| Accounting | Banking Products |
| Business Development | Cash Management |
| Client Relations | Commercial Banking |
| Communication | Consultative Sales |
| Cross-Functional Collaboration | Cross-Selling |
| Customer Service | Customer Success |
| Finance | Financial Advising |
| Financial Services | Lead Generation |
| Lending Services | Mortgage Loans |
| Personal Banking | Personal Loans |
| Portfolio Management | Retail Banking |
| Risk Management | Sales |
| Action Verbs | |
|---|---|
| Analyzed | Built |
| Collaborated | Communicated |
| Conducted | Consulted |
| Coordinated | Created |
| Delivered | Developed |
| Enhanced | Evaluated |
| Examined | Generated |
| Identified | Implemented |
| Led | Managed |
| Maintained | Oversaw |
| Performed | Provided |
| Supported | Resolved |
Tips for Writing a Better Personal Banker Resume
Quantify your banking experience
Sales skills are a critical aspect of any personal banker position. Not only do sales numbers impact your annual salary, but they can also play a role in determining your future career prospects. Employers are attracted to candidates who can create value for their banking organizations. The best way to highlight this is by incorporating key metrics and monetary figures from your professional achievements.
For example, if you exceeded monthly sales quotas or improved customer satisfaction scores, you should be sure to quantify this accomplishment in the form of a percentage. Using numbers to your advantage will help you better tell your story and create a broader understanding of your experience for hiring managers. Below, you’ll find examples to help you quantify your banking experience on your resume.
Example #1
Good
Improved monthly deposit averages by 40% and closed over $400K in new business by cross-selling personal banking products and educating customers on financial solutions
Bad
Helped generate an increase in deposits and new business for the bank by recommending products and communicating effectively with customers
Example #2
Good
Built and maintained relationships with 60+ individuals and small business clients, identified solutions to customer issues and banking needs, and identified opportunities to improve the value of services for clients, resulting in a 30% increase in customer retention
Bad
Maintained positive relationships with banking customers, helped them find the ideal products for their needs, and retained more clients than average
Feature your leadership abilities
Customer-facing positions such as a personal banker require strong communication and team leadership skills. Not only will you be managing relationships with a diverse customer base, but you’ll also be collaborating with internal cross-functional teams to improve the quality of service for clients. For example, rather than simply mentioning that you trained new employees, you should provide insights into how your coaching and mentorship helped team members grow professionally. Instead of stating that you were responsible for customer accounts, include details that offer deeper insights into your relationship-building skills.
Example #1
Good
Delivered training to 15+ new hires on cross-selling and customer service best practices and provided continual coaching and mentorship to personal bankers, which resulted in a 10% increase in close rates across the team
Bad
Trained new hires on daily tasks, sales techniques, and communication skills, corrected mistakes, and maintained satisfactory working relationships with the team
Example #2
Good
Served as the point of contact for 40+ customer accounts, led meetings to assess financial standing and banking needs, provided financial advising across a suite of banking products, and built relationships with clients based on trust and integrity
Bad
Communicated with various customers on a daily basis, recommended banking products, and was responsible for managing client relationships
How to Align Your Resume With the Job Description
To generate interviews during your job search, you need to tailor your resume to individual job descriptions by integrating specific keywords into your professional profile, work experience, and skills section. In addition to satisfying the requirements of the initial ATS scan, this tactic will also help send a clear message to prospective employers that your qualifications are aligned with the needs of the organization.
Pay attention to the order in which the keywords appear as you tailor your resume to the job posting. Skills mentioned earlier in the job description are typically highly valued by the company and need to be prioritized towards the top of your document. If you notice a keyword is mentioned more than once or listed as a requirement, it is a clear indicator that the term is being tracked during the initial ATS screening. Below, you’ll find some examples to help you tailor your resume to the job description.
Personal Banker Job Description Example
XYZ Bank is a leading banking institution named one of the best places to work in New York. Put your customer service and personal banking skills to the test in a fast-paced team environment. We’re seeking an experienced personal banker who excels in relationship building and consultative sales to join our organization. We value candidates with a strong background in retail banking and customer success.
Responsibilities:
- Conduct sales for personal banking and retail banking products, utilize cross-selling techniques to meet quotas, and deliver exceptional customer service
- Responsible for account management activities, including verifying transactions, managing deposits, assessing credit risk, and opening and closing accounts
Qualifications:
- Bachelor’s degree in finance or business administration required
- 2-3 years of personal banking experience required
- Strong communication and client relations skills
- Expertise in lead generation and business development
According to the job description, the ideal job applicant should have the following qualities and/or experience:
- Personal Banking
- Retail Banking
- Customer Service
- Client Relations
- Consultative Sales
- Relationship Building
- Customer Success
- Cross-Selling
- Account Management
- Communication
- Lead Generation
- Business Development
- Sales
- Credit Risk
- Banking Products
Next, take what you highlighted from the job description and include your experience and skills that match. Below is an example of how to incorporate them in your resume to your advantage:
Personal Banker Work Experience Example
Profile
A Personal Banker with six years of experience, specializing in sales, account management, lead generation, and client relations. A proven track record of providing exceptional customer service to retail banking clients and upselling financial solutions.
Personal Banker
Bank of America, New York, NY October 2014 – Present
- Deliver personal banking services to a wide range of customers, provide education on banking products, and lead consultative sales meetings to identify appropriate services
- Conduct cross selling of banking solutions according to client financial goals, resulting in a 30% increase in monthly close rates
- Analyze customer financial documentation to determine credit risk for banking services
Key Skills
- Business Development
- Communication
- Customer Success
- Relationship Building
- Personal Banking