How To Write a Hilton Front Desk Resume
When applying for a Hilton front desk job, show the hiring manager you can effectively represent the brand. Your resume is a chance to emphasize your exceptional customer service skills and ease of interacting with guests from around the world. Put the tips in this guide to work and create a resume that can help advance your hospitality career.
- Entry-Level
- Mid-Career
- Senior-Level
1. Create a profile by summarizing your Hilton front desk qualifications
Make an immediate impact by highlighting the top reasons you’re a great fit for a Hilton hotel desk job. Start by mentioning your years of experience as a front desk agent or in the customer service field. Include any additional languages you speak that can make guests feel more at home.
Communication skills are also critical for providing an outstanding hotel experience within the hospitality space. Prospective employers want to see that you have a strong background in resolving guest issues calmly and professionally. For example, you might emphasize your experience interfacing with guests using kindness and empathy to de-escalate conflicts and identify ideal solutions to guest issues:
Profile Example #1
A Front Desk Agent with three years of experience within the hospitality industry, specializing in guest services, communication, and administrative support. A proven track record of collaborating with cross-functional teams to ensure guest satisfaction.
Profile Example #2
A Front Desk Agent with four years of hospitality work experience, specializing in communication, operations management, and client relations. A strong history of identifying opportunities to drive process improvements and improve guest satisfaction.
2. Create a powerful list of your Hilton front desk experience
The professional experience section of your resume chronicles your previous employment, but Hilton hiring managers are looking for more than a list of hotels or businesses you’ve worked at. As you outline your responsibilities in guest services, administration, or sales, tie each one to a concrete accomplishment.
As a brand, Hilton has a reputation for providing premier service, so give tangible examples of you improving guest satisfaction scores or enhancing hotel operations. Quantifying your career achievements using percentages, monetary figures, or metrics will showcase the larger impact of your accomplishments.
Professional Experience Example #1
Front Desk Agent, Hotel Marriot, New York, NY October 2020 – Present
- Manage and resolve guest issues for a high-end hotel with 250+ rooms, communicate with empathy to determine solutions, and achieve guest satisfaction scores of over 92%
- Perform scheduling for hotel bookings, coordinate with guests to reschedule hotel stays, and generate a 25% increase in hotel rewards membership sales
- Collaborate with cross-functional teams across hotel departments to communicate issues with rooms and amenities and ensure timely resolution
Professional Experience Example #2
Front Desk Agent, Hampton Inn, San Diego, CA October 2019 – Present
- Coordinate with the hotel manager and guest services team to manage front desk operations for a premium hotel with 300+ guests, field phone inquiries, assist customers with booking stays, and upsold suites, resulting in a 15% increase in annual sales
- Develop new procedures in coordination with the guest services team to reduce communication breakdowns across departments, resulting in 93% guest satisfaction
- Provide exceptional hospitality and service to guests and deliver outstanding support to team members, resulting in the Employee of the Month award four times over two years
3. List any education and certifications relevant to Hilton front desk
In addition to listing your high school and postsecondary education, highlight any formal hospitality programs you’ve completed. These can include an associate’s or bachelor’s degree and certifications from vocational colleges or hospitality organizations.
Certifications aren’t always required for hotel desk agent jobs, but do show you’ve taken the initiative to hone your skills and excel in your career. Hilton hiring managers also value first-aid or CPR credentials to help ensure guest safety. Courses in hotel or office software can demonstrate your computer proficiency.
Education
Template
- [Degree Name]
- [School Name], [City, State Abbreviation] | [Graduation Year]
Example
- High School Diploma
- Westview High, San Diego, CA | June 2018
Certifications
Template
- [Certification Name], [Awarding Organization], [Completion Year]
Example
- Certified Front Desk Representative, American Hotel & Lodging Educational Institute, 2021
4. List key skills and proficiencies for Hilton front desk
Many Hilton hotels use applicant tracking systems (ATS) to identify candidates with specific competencies. Use the skills section of the resume to draw attention to your experience in administration, payment processing, and hotel software such as OnQ or Opera. The front desk is often the central hub between guests, housekeeping, room service, and other hotel amenities. So hiring managers are on the lookout for skills in coordinating and collaborating across teams.
We’ve included suggestions of skills to include, but get creative and personalize your list to your talents.
| Key Skills and Proficiencies | |
|---|---|
| Administrative support | Client relations |
| Communication | Cross-functional collaboration |
| Cross-selling | Customer satisfaction |
| Customer service | Diversity, equity, and inclusion (DEI) |
| Front desk operations | Guest relations |
| Guest satisfaction | Guest services |
| Hospitality | Hotel operations |
| Operational excellence | Operations management |
| Process improvement | Sales |
| Upselling | |
How To Pick the Best Hilton Front Desk Resume Template
Your application is your introduction to Hilton, so present yourself in a businesslike manner. Format your resume using a neat and tidy template that conveys the professionalism and reliability the company is looking for in a front desk agent.
Because the focus is on your qualifications, choose a template with an easy-to-read font. A simple layout with white space around each section makes it easy to find key details about your previous guest services experience or hospitality certifications.
Hilton Front Desk Text-Only Resume Templates and Examples
- Example #1
- Example #2
- Example #3
Melissa Anderson
(123) 456-7890
[email protected]
123 Convoy St, San Diego, CA 12345
Profile
A Front Desk Agent with four years of hospitality work experience, specializing in communication, operations management, and client relations. A strong history of identifying opportunities to drive process improvements and improve guest satisfaction.
Professional Experience
Front Desk Agent, Hampton Inn, San Diego, CA
October 2019 – Present
- Coordinate with the hotel manager and guest services team to manage front desk operations for a premium hotel with 300+ guests, field phone inquiries, assist customers with booking stays, and upsold suites, resulting in a 15% increase in annual sales
- Develop new procedures in coordination with the guest services team to reduce communication breakdowns across departments, resulting in 93% guest satisfaction
- Provide exceptional hospitality and service to guests and deliver outstanding support to team members, resulting in the Employee of the Month award four times over two years
Front Desk Agent, Best Western, San Diego, CA
June 2018 – October 2019
- Responded to guest inquiries to book hotel stays, educated customers on accommodations and amenities, and upsold high-end suites
- Provided operational support to the hotel management team and attended meetings to identify potential improvements to eliminate process gaps and communication issues
Education
High School Diploma
Westview High, San Diego, CA September 2014 – June 2018
Key Skills
- Hospitality
- Guest Services
- Communication
- Process Improvement
- Customer Satisfaction
Frequently Asked Questions: Hilton Front Desk Resume Examples and Advice
What are common action verbs for Hilton front desk resumes?-
As you highlight your accomplishments, use dynamic action verbs to lead each bullet point. These words infuse your resume with energy and the sense that you’re taking initiative. For example, your role in checking in guests can be described as “created a welcoming environment for guests.”
Integrate as many unique action verbs as you can, as there’s less of an impact when they’re repeated too often. Check out the list below for fresh ways to describe the value you can bring to Hilton.
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Coordinated | Delivered |
| Determined | Drove |
| Enhanced | Evaluated |
| Facilitated | Identified |
| Implemented | Led |
| Managed | Oversaw |
| Performed | Provided |
| Supported | |
How do you align your resume with a Hilton front desk job description?-
According to the Bureau of Labor Statistics (BLS), more than 243,000 hotel desk clerk jobs are available across the U.S. Hilton is one of the largest employers, with about 7,000 locations worldwide. To improve your chances of landing the interview, align your resume with Hilton’s core values and organizational needs.
For example, Hilton is strongly committed to fostering diversity, equity, and inclusion (DEI), so showcase examples of you interfacing effectively with diverse guest populations and teams. It also has a reputation for excellence in delivering a high-end hospitality experience, so include career achievements that demonstrate your ability to maximize guest satisfaction.
What is the best Hilton front desk resume format?-
A reverse chronological resume works well when applying for a job on the Hilton front lines. This format showcases your most recent qualifications to give hiring managers a sense of how well-suited you are to the role.
They can also quickly trace your career progression. For example, if hiring managers can see at a glance that you moved from a retail position to training new front desk agents within two years, they’ll know you’re motivated and will embrace opportunities when given.
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A well-crafted cover letter can capture a hiring manager’s attention and inspire them to take a closer look at your resume. It shows your communication skills in action and enables you to discuss your qualifications in a more conversational format than a resume allows. Check out our guide on writing a hotel front desk job cover letter for tips, examples, and templates.
