Hilton Front Desk Text-Only Resume Examples
Years of Experience
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Anthony Gentile
(123) 456-7890
[email protected]
123 Bedford Avenue, New York, NY, 12345
Profile
A Front Desk Agent with three years of experience within the hospitality industry, specializing in guest services, communication, and administrative support. A proven track record of collaborating with cross-functional teams to ensure guest satisfaction.
Professional Experience
Front Desk Agent, Hotel Marriot, New York, NY
October 2020 – Present
- Manage and resolve guest issues for a high-end hotel with 250+ rooms, communicate with empathy to determine solutions, and achieve guest satisfaction scores of over 92%
- Perform scheduling for hotel bookings, coordinate with guests to reschedule hotel stays, and generate a 25% increase in hotel rewards membership sales
- Collaborate with cross-functional teams across hotel departments to communicate issues with rooms and amenities and ensure timely resolution
Front Desk Agent, Microtel Inn and Suites, New York, NY
June 2019 – October 2020
- Served as the point of contact for guest services and hotel bookings for a premiere establishment with 200+ rooms, which included interfacing with diverse guest populations to deliver exceptional hospitality
- Coordinated with hotel departments to ensure timely responses to guest inquiries and issues, including equipment malfunctions, room issues, and amenities
Education
High School Diploma
Central Park East High School, New York, NY September 2015 – May 2019
Key Skills
- Hospitality
- Guest Services
- Communication
- Cross-Functional Collaboration
- Operations Management
Melissa Anderson
(123) 456-7890
[email protected]
123 Convoy St, San Diego, CA 12345
Profile
A Front Desk Agent with four years of hospitality work experience, specializing in communication, operations management, and client relations. A strong history of identifying opportunities to drive process improvements and improve guest satisfaction.
Professional Experience
Front Desk Agent, Hampton Inn, San Diego, CA
October 2019 – Present
- Coordinate with the hotel manager and guest services team to manage front desk operations for a premium hotel with 300+ guests, field phone inquiries, assist customers with booking stays, and upsold suites, resulting in a 15% increase in annual sales
- Develop new procedures in coordination with the guest services team to reduce communication breakdowns across departments, resulting in 93% guest satisfaction
- Provide exceptional hospitality and service to guests and deliver outstanding support to team members, resulting in the Employee of the Month award four times over two years
Front Desk Agent, Best Western, San Diego, CA
June 2018 – October 2019
- Responded to guest inquiries to book hotel stays, educated customers on accommodations and amenities, and upsold high-end suites
- Provided operational support to the hotel management team and attended meetings to identify potential improvements to eliminate process gaps and communication issues
Education
High School Diploma
Westview High, San Diego, CA September 2014 – June 2018
Key Skills
- Hospitality
- Guest Services
- Communication
- Process Improvement
- Customer Satisfaction
Sarah Johnson
(123) 456-7890
[email protected]
123 Pine Brook Dr, Miami, FL 12345
Profile
A Front Desk Agent with five years of experience in hospitality, specializing in guest services, client relations, and diversity, equity, and inclusion (DEI). A proven track record of interfacing with diverse teams and guest populations to deliver an unparalleled hotel experience.
Professional Experience
Front Desk Agent, Wyndham Suites, Miami, FL
October 2018 – Present
- Provide support for front desk operations, interface with diverse teams and guest populations, and drive operational excellence to improve the guest experience, resulting in a 25% increase in guest satisfaction scores over one year
- Improve sales for luxury suites and rewards memberships using upselling and consultative selling techniques, resulting in a 10% increase in quarterly sales
- Coordinate cross-functionally with various departments to resolve guest issues, manage maintenance requests, and deliver outstanding hospitality to guests
Front Desk Agent, Quality Inn, Miami, FL
June 2017 – October 2018
- Fielded guest inquiries, complaints, and issues, communicated calmly and professionally, and collaborated with hotel departments to determine appropriate solutions
- Upsold hotel rewards memberships and suites to prospective clients, which resulted in a 20% increase in monthly sales and over $100K in additional annual revenue
Education
High School Diploma
Miami Northwestern Senior High, Miami, FL September 2013 – June 2017
Key Skills
- Hospitality
- Guest Services
- Diversity, Equity, and Inclusion (DEI)
- Communication
- Upselling Techniques
Tips for Writing a Better Hilton Front Desk Resume
Now that you’ve seen some examples of Hilton front desk resumes, we’ll provide additional expert tips to help you tailor your documents to career opportunities with the organization. To stand out during the application process and differentiate yourself from the competition, you’ll want to highlight career accomplishments that are aligned with the Hilton Brand’s company values. Below, you’ll find three tips to help you enhance your content and secure your next job opportunity:
1. Showcase Your Communication Skills
Communication skills are critical for providing an outstanding hotel experience within the hospitality space. Prospective employers will want to see that you have a strong background in resolving guest issues calmly and professionally. In the example below, the candidate showcases how they communicated with guests using kindness and empathy in order to de-escalate conflicts and identify ideal solutions to guest issues:
- Manage and resolve guest issues for a high-end hotel with 250+ rooms, communicate with empathy to determine solutions, and achieve guest satisfaction scores of over 92%
- Perform scheduling for hotel bookings, coordinate with guests to reschedule hotel stays, and generate a 25% increase in hotel rewards membership sales
- Collaborate with cross-functional teams across hotel departments to communicate issues with rooms and amenities and ensure timely resolution
2. Align Your Resume With Hilton’s Values
To improve your chances of landing the interview, you should align your resume with Hilton’s core values and organizational needs. For example, Hilton has a reputation for its dedication to diversity, equity, and inclusion, as well as its commitment to creating collaborative and positive work cultures. The candidate below highlights these aspects of their professional background directly in their career summary, which is sure to garner a positive impression from the hiring manager:
Profile
A Front Desk Agent with five years of experience in hospitality, specializing in guest services, client relations, and diversity, equity, and inclusion (DEI). A proven track record of interfacing with diverse teams and guest populations to deliver an unparalleled hotel experience.
3. Quantify Your Career Achievements
Hiring managers are drawn to candidates with a history of creating value for their organizations. Hilton as a brand has a reputation for providing premier service, so you’ll want to provide tangible examples of you improving guest satisfaction scores or enhancing hotel operations. Quantifying your career achievements using percentages, monetary figures, or metrics will help to showcase the larger impact of your accomplishments on the organization.
In the example below, the candidate leverages numbers effectively to enhance the strength and impact of their bullet points:
- Coordinate with the hotel manager and guest services team to manage front desk operations for a premium hotel with 300+ guests, field phone inquiries, assist customers with booking stays, and upsold suites, resulting in a 15% increase in annual sales
- Develop new procedures in coordination with the guest services team to reduce communication breakdowns across departments, resulting in 93% guest satisfaction
- Provide exceptional hospitality and service to guests and deliver outstanding support to team members, resulting in the Employee of the Month award four times over two years
Key Skills Hiring Managers Look for on Hilton Front Desk Resumes
Like most major companies, Hilton relies on Applicant Tracking Systems (ATS) to identify qualified candidates for open positions. Incorporating keywords that match the job description of the role you’re applying for will ensure that the automated system doesn’t reject your document before it reaches the hiring manager. Below, you’ll find a list of skills and keywords you can incorporate to enhance the strength of your job application:
| Key Skills and Proficiencies | |
|---|---|
| Administrative Support | Client Relations |
| Communication | Cross-Functional Collaboration |
| Cross-Selling | Customer Satisfaction |
| Customer Service | Diversity, Equity, and Inclusion (DEI) |
| Front Desk Operations | Guest Relations |
| Guest Satisfaction | Guest Services |
| Hotel Operations | Hospitality |
| Operational Excellence | Operations Management |
| Process Improvement | Sales |
| Upselling | |
Common Action Verbs for Hilton Front Desk Resumes
You may find yourself running short on action verbs as you build out your bullet points on your resume. Often there are only a limited number of verbs you can use that accurately describe your professional experience within the hospitality industry. To help you diversify your usage of action verbs, we’ve compiled a list you can use to keep your content fresh and compelling:
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Coordinated | Determined |
| Delivered | Drove |
| Enhanced | Evaluated |
| Facilitated | Identified |
| Implemented | Led |
| Managed | Oversaw |
| Performed | Provided |
| Supported | |
How to Align Your Hilton Front Desk Resume With the Job Description
Aligning your resume with the job description is a critical component to the resume-building process. Before you craft your bullet points, you’ll want to research the job posting and ensure that your document demonstrates how your professional experience matches the core values and needs of Hilton as a company.
For example, Hilton is strongly committed to fostering diversity, equity, and inclusion (DEI), which means you’ll want to showcase examples of you interfacing effectively with diverse guest populations and teams. They also have a reputation for excellence in delivering a high-end hospitality experience, so you’ll want to include career achievements that demonstrate your ability to maximize guest satisfaction. By aligning your resume with Hilton’s culture and organizational values, you’ll significantly increase your chances of landing the interview.