Customer Service Supervisor Text-Only Resume Examples
Years of Experience
- Example #1
- Example #2
- Example #3
John Bergsen
(123) 456-7890
[email protected]
123 W Adams Ave, Detroit, MI 12345
Profile
A Customer Service Supervisor with five years of professional experience, specializing in operations management, human resources, client relations, and team leadership. A proven track record of building and leading cross-functional teams to enhance customer service ratings.
Professional Experience
Customer Service Supervisor, AllModern, Detroit, MI
October 2019 – Present
- Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales, home delivery, and product returns, resulting in a 91% average for positive customer surveys
- Manage a team of 20+ sales associates and retail staff, provide training on communication and customer service protocols, and conduct evaluations on performance and surveys
- Develop employee incentives to improve team engagement, improve membership enrollments by 10%, and increase responses to customer surveys by 15%
Customer Service Supervisor, Bed, Bath, & Beyond, Detroit, MI
May 2017– October 2019
- Managed all aspects of the customer service department for a retail store generating $2M in annual revenue, including providing training and coaching to team members on service protocols, policies, and client relations best practices
- Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
Education
Bachelor of Business Administration (B.B.A.)
University of Michigan, Ann Arbor, MI September 2013 – May 2017
Key Skills
- Customer Service
- Operations Management
- Personnel Management
- Communication
- Team Leadership
Cameron Malfara
(123) 456-7890
[email protected]
123 Franklin Pike, Nashville, TN 12345
Profile
A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.
Professional Experience
Customer Service Supervisor, Nashville International Airport, Nashville, TN
October 2017 – Present
- Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
- Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
- Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights
Customer Service Supervisor, Memphis International Airport, Memphis, TN
May 2015– October 2017
- Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
- Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume
Education
Bachelor of Business Administration (B.B.A.)
University of Tennessee, Knoxville, TN September 2011 – May 2015
Key Skills
- Customer Care
- Operations Management
- Team Building
- Process Improvement
- Quality Assurance
Sarah Johnson
(123) 456-7890
[email protected]
123 Windermere Rd., Seattle, WA 12345
Profile
A Customer Service Supervisor with 10+ years of professional experience in healthcare, specializing in patient success, continuous improvement, and operations management. A proven track record of communicating effectively with patients and customer service teams. Adept at building high-performance organizations and establishing collaborative work cultures.
Professional Experience
Customer Service Supervisor, MedExpress, Seattle, WA
October 2017 – Present
- Oversee call center daily operations for telemedicine and in-person appointments for 12+ urgent care locations, monitor and track KPIs and quality metrics, coordinate scheduling, and collaborate with corporate teams to define policies and service standards
- Manage a team of 40+ customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques
- Identify opportunities to improve the patient experience and operational performance, resulting in a 10% reduction in wait times and a 92% patient satisfaction rating
Customer Service Supervisor, Independence Blue Cross, Seattle, WA
May 2015– October 2017
- Managed a team of 35+ customer service representatives for a high volume call center, which included coordinating daily operations and scheduling to resolve issues with billing disputes, insurance coverage, claims, account logins, and customer service issues
- Conduct forecasting and analyze call center metrics to identify areas of need and ensure appropriate staffing levels based on projected call volume
- Improved customer satisfaction survey scores from 82% to 90% over two years
Education
Bachelor of Business Administration (B.B.A.)
University of Washington, Seattle, WA September 2011 – May 2015
Key Skills
- Patient Success
- Customer Service
- Operations Management
- Resource Management
- Organizational Development
Tips for Writing a Better Customer Service Supervisor Resume
Now that you’ve seen some examples of strong customer service supervisor resumes, we’ll walk you through how you can apply these resume-building methodologies to create your own document. A successful manager needs to build strong work cultures that will empower and engage the team members they supervise. They also need to be able to achieve customer service metrics and identify opportunities to help the organization grow. Creating a document that features career achievements rather than generic job responsibilities will significantly enhance the impact of your resume during the job search. Below, you’ll find three expert tips to help you craft a compelling resume for customer service supervisor roles.
1. Quantify your management experience
Employers value candidates who can lead teams to generate results for their organizations. To grab the hiring manager’s attention, you’ll want to incorporate monetary figures and key metrics that showcase your ability to create value for the companies you work for. In this case, the most important metric to highlight is customer service scores. You’ll notice in the example below that the job seeker draws attention to these metrics but also establishes the context for their achievements, which paints a clearer picture of their experience for the reader:
- Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales, home delivery, and product returns, resulting in a 91% average for positive customer surveys
- Manage a team of 20+ sales associates and retail staff, provide training on communication and customer service protocols, and conduct evaluations on performance and surveys
- Develop employee incentives to drive team engagement, improve membership enrollments by 10%, and increase responses to customer surveys by 15%
2. Showcase your leadership capabilities
As a manager, your leadership capabilities are paramount for the success of your organization. Employers value managers who can communicate effectively with internal teams, third parties, corporate leaders, and customers daily, so you’ll want to feature aspects of your experience that speak to your ability to build collaborative work cultures and relationships.
In the example below, the job seeker showcases different aspects of their managerial expertise, emphasizing their ability to coach and mentor team members, an important skill set that hiring managers will be looking for on your resume.
- Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
- Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
- Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights
3. Create an eye-catching professional profile
Because hiring managers often have limited time to evaluate each bullet point on your document, it’s important to grab their attention early. One way to accomplish this is by crafting a professional summary at the top of your resume that incorporates key specializations that align with the needs of the organization you’re applying to. In the example below, the job seeker has an extensive background in managing call center operations within the healthcare industry. Because they’re seeking a position within this space, they draw attention to their experience in improving patient satisfaction rather than referring to them as customers. They also draw attention to their effectiveness as a manager by highlighting their ability to develop and improve organizations, which is critical for this type of role.
Profile
A Customer Service Supervisor with 10+ years of professional experience in healthcare, specializing in customer success, continuous improvement, and operations management. A proven track record of communicating effectively with patients and customer service teams. Adept at building high-performance organizations and establishing collaborative work cultures.
Key Skills Hiring Managers Look for on Customer Service Supervisor Resumes
Organizations utilize Applicant Tracking Systems (ATS) to screen potential candidates based on specific keyword parameters. If your resume lacks the key terms that the company is looking for, they may reject your document before it gets into the hiring manager’s hands. To prevent this, you’ll want to integrate as many relevant keywords as possible into your profile, work experience, and skills section. Below, you’ll find a list of key terms that you may encounter while applying for customer service supervisor positions:
| Key Skills and Proficiencies | |
|---|---|
| Budget Management | Client Relations |
| Communication | Conflict Resolution |
| Continuous Improvement | Cross-Functional Leadership |
| Customer Care | Customer Relationship Management (CRM) |
| Customer Service | Customer Success |
| Employee Engagement | Employee Relations |
| Human Resources | KPIs |
| Leadership | Management |
| Operations Management | Policy Development |
| Process Improvement | Sales |
| Staff Development | Team Management |
Common Action Verbs for Customer Service Supervisor Resumes
You may find that you start to run out of action verbs to describe your professional experience while crafting your resume. By diversifying your usage of verbs in your bullet points, you can improve your resume’s overall readability and presentation. To help you keep your content fresh and engaging for the reader, we’ve compiled a list of standard action verbs you can use to convey your customer service supervisor achievements.
| Action Verbs | |
|---|---|
| Analyzed | Built |
| Collaborated | Coordinated |
| Conducted | Communicated |
| Created | Delivered |
| Developed | Drove |
| Enhanced | Evaluated |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Negotiated | Oversaw |
| Performed | Planned |
| Provided | Resolved |
| Supervised | Supported |
How to Align Your Customer Service Supervisor Resume With the Job Description
Aligning your resume with the job description is essential for generating interviews during your job search. As you build out your content, you should cross-reference your document with the positions you’re applying for. This will help showcase how your background and expertise as a customer service supervisor meets the needs and goals of individual organizations.
For example, if a company places a specific emphasis on driving customer success, you should be sure to feature achievements that speak to your knowledge and experience in this area. If the job posting continues to mention cross-functional leadership, you should highlight examples of you interfacing with various departments to achieve corporate goals. By tailoring your resume to the job description, hiring managers will notice that you customized your document for the application, which will also show that you’re genuinely engaged and interested in the position.