How To Write a Customer Service Supervisor Resume
To build an eye-catching customer service supervisor resume, highlight career achievements that illustrate your ability to manage diverse teams and positively impact performance metrics.
Demonstrate your background in developing forward-thinking work cultures and identifying opportunities to enhance customer service delivery. Show prospective employers your proven track record of creating value for your teams, customers, and organizations. Get expert tips and insights to help you craft an accomplishment-driven resume.
1. Write a dynamic profile summarizing your qualifications
Because hiring managers often have limited time to evaluate each application they receive, it’s important to grab their attention early. Lead with a strong opening summary to set the tone for your resume and draw the reader in. Start with an opening sentence that lists your job title, years of experience, and three to four specializations that match the job posting. In the subsequent sentences, illustrate your background building and leading diverse teams. Demonstrate to prospective employers you have a proven history of driving customer satisfaction and success.
Professional Profile - Example #1
A customer service supervisor with five years of professional experience specializing in operations management, human resources, client relations, and team leadership. A proven track record of building and leading cross-functional teams to enhance customer service ratings.
Professional Profile - Example #2
A customer service supervisor with over 10 years of professional experience in health care, specializing in patient success, continuous improvement, and operations management. A proven track record of communicating effectively with patients and customer service teams. Adept at building high-performance organizations and establishing collaborative work cultures
2. Add an accomplishment-driven professional experience section
A successful manager needs to build strong work cultures that will empower and engage the team members they supervise. They must also achieve customer service metrics and identify opportunities to help the organization grow. Create a results-driven professional experience section that features tangible examples of these achievements to grab the attention of prospective employers and accelerate your job search.
To paint a clearer picture of your experience, incorporate key metrics, monetary figures, and data into your bullet points. For example, if you spearheaded an initiative to enhance service delivery, highlight the impact your efforts had on customer satisfaction ratings. If you’ve established collaborative, inclusive work environments in the past, draw attention to employee engagement or retention metrics.
Professional Experience - Example #1
Customer Service Supervisor, MedExpress, Seattle, WA | October 2017 – present
- Oversee call center daily operations for telemedicine and in-person appointments for over 12 urgent care locations, monitor and track key performance indicators (KPIs) and quality metrics, coordinate scheduling, and collaborate with corporate teams to define service standards
- Manage a team of over 40 customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques
- Identify opportunities to improve the patient experience and operational performance, resulting in a 10% reduction in wait times and a 92% patient satisfaction rating
Professional Experience - Example #2
Customer Service Supervisor, AllModern, Detroit, MI | October 2019 – present
- Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales, home delivery, and product returns, resulting in a 91% average for positive customer surveys
- Manage a team of over 20 sales associates and retail staff, provide training on communication and customer service protocols, and conduct evaluations on performance and surveys
- Develop employee incentives to improve team engagement, augment membership enrollments by 10%, and increase responses to customer surveys by 15%
3. Include relevant education and certifications
In addition to your education, highlight relevant certifications to bolster your application during the hiring process. Although these credentials aren’t always mandatory, they can help you stand out in a crowded job market. The Certified Customer Service Manager (CCSM) is a staple for this occupation, but the Certified Professional in Customer Service designation is another strong option.
Education
Template:
[Degree Name]
[School Name], [City, State Abbreviation] | [Graduation Year]
Example:
Bachelor of Business Administration (B.B.A.)
University of Washington, Seattle, WA | 2016
Certifications
Template:
[Certification Name], [Awarding Organization], [Completion Year]
Example:
CCSM, Customer Service Institute | 2020
Certified Professional in Customer Service (CPCS), ICSA, | 2019
4. List pertinent key skills
Organizations utilize Applicant Tracking Systems (ATS) to screen potential candidates based on specific keyword parameters. If your resume lacks the key terms the company seeks, they may reject your document before it gets into the hiring manager’s hands. To prevent this, integrate as many relevant keywords as possible into your profile, work experience, and skills section. Be sure to demonstrate a mix of customer service, operations management, and leadership skills throughout your document. Below, you’ll find a list of key terms you may encounter while applying for customer service supervisor positions:
| Key Skills and Proficiencies | |
|---|---|
| Budget management | Client relations |
| Communication | Conflict resolution |
| Continuous improvement | Cross-functional leadership |
| Customer care | Customer relationship management (CRM) |
| Customer service | Customer success |
| Employee engagement | Employee relations |
| Human resources | KPIs |
| Leadership | Management |
| Operations management | Policy development |
| Process improvement | Sales |
| Staff development | Team management |
Advice From a Recruiter: Anna Berentson
1. What are the most in-demand skills for customer service supervisors that should be featured on a candidate’s resume?+
Recruiters are looking for the following skills.
- Schedule flexibility or requirements, which you can share in your resume and in your application
- Physical ability to lift boxes, if in retail and not for online/phone customer service
- De-escalation of customers in person or over the phone
- Ability to mentor and train customer service employees
- One to four years of customer service experience
- Verbal & written communication ability
- Capable of working independently with minimal supervision
- If working in an office, what tools do you have experience with? MS suite, outlook, multi-line phone systems, etc.
2. What work experience and other accomplishments are hiring managers seeking in a customer service supervisor?+
Recruiters are looking for experience that shows you are good at problem-solving, have an action-oriented approach to service, and have a track record of excellent customer service. Hiring managers will want to gain insight into your ability to hit goals and metrics and your ability to coach others to do the same. Share your stats, don’t be afraid to brag, and share your wins if they can be condensed into a bullet point on your resume.
3. What else besides a resume should a customer service supervisor candidate be prepared to provide hiring managers?+
In this job market, a cover letter is a nice addition to highlight your true interest and passion in customer service leadership.Sharing an anecdote or two about your time in customer service and leading or providing mentorship will also help your application stand out.
4. What advice would you give a customer service supervisor candidate about their job search? +
Before starting your search, know your needs and be ready to evaluate job opportunities to match your needs. Do you have a completely flexible schedule or are there days and times that you won't be able to work? Many customer service roles will include the needed schedule availability in their job posting or application, so that can help you not waste time applying to a role that doesn't match your needs.
You can gain much insight about a company from their job description. Do they include their company values and employee benefits? Both can give a good window into their company culture and employee value proposition. Listed responsibilities on a job description and the length of that list will also tell of the workload and work environment.
How To Pick the Best Customer Service Supervisor Resume Template
When selecting your template, prioritize structure and readability over aesthetics. Avoid flashy colors, graphics, and overly decorative fonts, as these visual elements can often distract the hiring manager from your qualifications and achievements. Choose a basic, single-column template that allows you to control the flow of information and helps the reader easily scan your resume for key points.
Customer Service Supervisor Text-Only Resume Templates and Examples
Years of Experience
- Example #1
- Example #2
- Example #3
John Bergsen
(123) 456-7890
[email protected]
123 W Adams Ave, Detroit, MI 12345
Profile
A Customer Service Supervisor with five years of professional experience, specializing in operations management, human resources, client relations, and team leadership. A proven track record of building and leading cross-functional teams to enhance customer service ratings.
Professional Experience
Customer Service Supervisor, AllModern, Detroit, MI
October 2019 – Present
- Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales, home delivery, and product returns, resulting in a 91% average for positive customer surveys
- Manage a team of 20+ sales associates and retail staff, provide training on communication and customer service protocols, and conduct evaluations on performance and surveys
- Develop employee incentives to improve team engagement, improve membership enrollments by 10%, and increase responses to customer surveys by 15%
Customer Service Supervisor, Bed, Bath, & Beyond, Detroit, MI
May 2017– October 2019
- Managed all aspects of the customer service department for a retail store generating $2M in annual revenue, including providing training and coaching to team members on service protocols, policies, and client relations best practices
- Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
Education
Bachelor of Business Administration (B.B.A.)
University of Michigan, Ann Arbor, MI September 2013 – May 2017
Key Skills
- Customer Service
- Operations Management
- Personnel Management
- Communication
- Team Leadership
Cameron Malfara
(123) 456-7890
[email protected]
123 Franklin Pike, Nashville, TN 12345
Profile
A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.
Professional Experience
Customer Service Supervisor, Nashville International Airport, Nashville, TN
October 2017 – Present
- Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
- Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
- Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights
Customer Service Supervisor, Memphis International Airport, Memphis, TN
May 2015– October 2017
- Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
- Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume
Education
Bachelor of Business Administration (B.B.A.)
University of Tennessee, Knoxville, TN September 2011 – May 2015
Key Skills
- Customer Care
- Operations Management
- Team Building
- Process Improvement
- Quality Assurance
Sarah Johnson
(123) 456-7890
[email protected]
123 Windermere Rd., Seattle, WA 12345
Profile
A Customer Service Supervisor with 10+ years of professional experience in healthcare, specializing in patient success, continuous improvement, and operations management. A proven track record of communicating effectively with patients and customer service teams. Adept at building high-performance organizations and establishing collaborative work cultures.
Professional Experience
Customer Service Supervisor, MedExpress, Seattle, WA
October 2017 – Present
- Oversee call center daily operations for telemedicine and in-person appointments for 12+ urgent care locations, monitor and track KPIs and quality metrics, coordinate scheduling, and collaborate with corporate teams to define policies and service standards
- Manage a team of 40+ customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques
- Identify opportunities to improve the patient experience and operational performance, resulting in a 10% reduction in wait times and a 92% patient satisfaction rating
Customer Service Supervisor, Independence Blue Cross, Seattle, WA
May 2015– October 2017
- Managed a team of 35+ customer service representatives for a high volume call center, which included coordinating daily operations and scheduling to resolve issues with billing disputes, insurance coverage, claims, account logins, and customer service issues
- Conduct forecasting and analyze call center metrics to identify areas of need and ensure appropriate staffing levels based on projected call volume
- Improved customer satisfaction survey scores from 82% to 90% over two years
Education
Bachelor of Business Administration (B.B.A.)
University of Washington, Seattle, WA September 2011 – May 2015
Key Skills
- Patient Success
- Customer Service
- Operations Management
- Resource Management
- Organizational Development
Frequently Asked Questions: Customer Service Supervisor Resume Examples and Advice
What are common action verbs for customer service supervisor resumes?+
While crafting your resume, you may run out of action verbs to describe your professional experience. That said, diversifying your usage of verbs in your bullet points can improve your resume’s overall readability and presentation. To keep your content fresh and engaging, we’ve compiled a list of standard action verbs to convey your customer service supervisor achievements.
| Action Verbs | |
|---|---|
| Analyzed | Built |
| Collaborated | Communicated |
| Conducted | Coordinated |
| Created | Delivered |
| Developed | Drove |
| Enhanced | Evaluated |
| Executed | Identified |
| Implemented | Improved |
| Led | Managed |
| Negotiated | Oversaw |
| Performed | Planned |
| Provided | Resolved |
| Supervised | Supported |
How do you align your resume with a customer service supervisor job description?+
Aligning your resume with the job description is essential for generating interviews during your job search. As you build your content, cross-reference your document with the positions you’re applying for. Showcase how your background and expertise as a customer service supervisor meets the needs of individual organizations.
For example, if a company places a specific emphasis on driving customer success, feature achievements that speak to your knowledge and experience in this area. If the job posting mentions cross-functional leadership, highlight examples of you interfacing with various departments to achieve corporate goals. By tailoring your resume to the job description, hiring managers will notice you customized your document for the application, showing you’re genuinely engaged and interested in the position.
What is the best customer service supervisor resume format?+
Reverse chronological is the ideal format for customer service supervisors. This allows you to present your most recent and relevant work experience first, while still featuring your career progression. In a management role, you likely have a robust professional history to convey, so avoid combination and functional resume formats in most instances. Skill-based resumes are generally considered outdated by most hiring managers and recruiters because they don’t provide detailed bullet points for your work experience.
Expert advice: include a cover letter with your resume
Include a matching cover letter to increase your chances of landing the interview. Tailor your cover letter towards each individual company you apply for. Mention something specific about the organization’s reputation, culture, or mission statement and why this draws you to apply for the opportunity. For more insights, visit our customer success cover letter guide.
