Collections Team Lead Resume Examples in 2023

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Downloadable Resume Examples

Example #1
Collections-Team-Lead_Example-1.pdf

Example #1

Example #2
Collections-Team-Lead_Example-2.pdf

Example #2

Example #3
Collections-Team-Lead_Example-3.pdf

Example #3

Collections Team Lead Text-Only Resume Examples

Years of Experience
  • Example #1 #1
  • Example #2 #2
  • Example #3 #3

Sarah Johnson
123 Carpenter Street, Philadelphia, PA 12345 | (123) 456-7890 | [email protected]

Profile

Service-oriented Collections Team Lead with 5+ years of experience. Recent highlights include motivating a 6-person team to rank #3 out of 11 for overall account conversion. Focused on helping customers, debtors, and creditors achieve successful outcomes. Committed to continually gaining and applying new finance and business expertise.

Professional Experience

Collections Team Lead, TZO Billing Solutions, Philadelphia, PA | September 2019 to Present
[Third-party collection agency.]

  • Motivate and guide staff to clarify each debtor’s position and reason for nonpayment, and set an agreed-upon plan forward
  • Oversee follow-up efforts with debtors to help proactively address and avoid further repayment challenges
  • Promote a courteous communication style treating each individual with respect, dignity, and professionalism across phone and email correspondence
  • Address and resolve escalated bill disputes from consumers
  • Led team to rank #3 out of 11 for overall success rate converting accounts from “delinquent” to “in repayment” status

Bill & Account Collector, TFO Agency, Philadelphia, PA | July 2017 to August 2019

  • Maintained high efficiency in a fast-paced call center setting
  • Demonstrated early leadership ability as a mentor for new hires

Education

Bachelor’s Degree – Finance
Temple University, Philadelphia, PA

Key Skills

  • Coaching & Mentoring
  • Complex Problem-Solving
  • Cost Reduction & Elimination
  • Efficiency Improvement
  • Internal & External Audits
  • Operational Streamlining
  • Regulatory Compliance
  • Staff Training & Development
  • Talent Acquisition & Retention
  • Team Leadership & Motivation

Selena Ramirez
123 Bridge Street, Boston, MA 12345 | (123) 456-7890 | [email protected]

Profile

Collections Team Lead with 5+ years of experience. Focused on finding ways to continually improve organization policies and procedures. Thorough and organized in managing multiple databases and computer systems. Skilled communicator who puts complex financial topics in clear terms for both employees and consumers. Bilingual: Fluent in English and Spanish.

Professional Experience

Team Lead – Account Collections, TEO Inc., Boston, MA | September 2019 to Present
[Third-party collection agency.]

  • Train and guide 15 collections representatives on contacting debtors to recover balances and discuss payment solutions
  • Handle escalated bill disputes, turning initially hostile or negative debtor interactions into productive collaboration on a plan for repayment
  • Introduced phone call management techniques that improved team efficiency by 11%

Collections Assistant, DRP Billing Solutions, Boston, MA | July 2017 to August 2019

  • Entered and updated available data on debtors’ contact information
  • Reviewed and summarized creditor-provided data on debtor payment history

Education

Bachelor’s Degree – Business Administration
Boston College, Boston, MA 

Language

  • Fluency in Spanish | Basic proficiency in Italian

Key Skills

  • Coaching & Mentoring
  • Complex Problem-Solving
  • Cost Reduction & Elimination
  • Cross-Functional Collaboration
  • Efficiency Improvement
  • Internal & External Audits
  • Operational Streamlining
  • Process Redesign & Improvement
  • Regulatory Compliance
  • Staff Training & Development
  • Talent Acquisition & Retention
  • Team Leadership & Motivation

Yaling Zhang
123 Santa Maria, San Francisco, CA 12345 | (123) 456-7890 | [email protected]

Profile

Strategic Collections Team Lead with 5+ years of experience. Extensive background training representatives on new collections software, databases, and negotiation methods. Adapt readily to unforeseen work challenges and industry conditions.

Professional Experience

Collections Team Lead, TTY Agency, San Francisco, CA | September 2019 to Present
[Third-party collection agency.]

  • Motivate team to manage high volumes of daily email and phone correspondence effectively
  • Monitor and ensure close adherence to federal and state debt collection laws
  • Developed new standard past-due notices and email messages that boosted efficiency by 10% and better-aligned team’s communications strategy

Collections Representative, KCL Business Services Inc., San Francisco, CA | July 2017 to August 2019

  • Praised for high professionalism engaging with (sometimes hostile or evasive) debtors on payment options and solutions to past-due balances

Education

Associate Degree – Economics
City College of San Francisco, CA  

Key Skills

  • Coaching & Mentoring
  • Complex Problem-Solving
  • Cost Reduction & Elimination
  • Efficiency Improvement
  • Internal & External Audits
  • Operational Streamlining
  • Regulatory Compliance
  • Staff Training & Development
  • Strategic Business Planning
  • Talent Acquisition & Retention
  • Team Leadership & Motivation

Tips for Writing a Better Collections Team Lead Resume

1. Show staff motivation in your Profile

How have you motivated team members to apply their strengths and achieve goals? This is an excellent theme to develop in your resume’s Profile section. To do so, consider simply repeating a related highlight from your Experience section. Choose a highlight that includes specific performance data on your team’s success.

Example:

Service-oriented Collections Team Lead with 5+ years of experience. Recent highlights include motivating a 6-person team to rank #3 out of 11 for overall account conversion. Focused on helping customers, debtors, and creditors achieve successful outcomes. Committed to continually gaining and applying new finance and business expertise.

2. Spell out your results

Each of your duties has some positive impact or influence on your organization. Speak to that broader impact, and you’ll strengthen your resume significantly.

You may not remember examples or performance data for every work area. Don’t worry. You can always state the general, intended result or value of the duty in question. Here’s how: First, add the phrase “in order to” at the end of the duty statement. Then jot down whatever general purpose or outcome you think of (and then delete “in order” for brevity). You may be surprised how much stronger the revised statement is. Just as important, it’s a much more accurate account of your work’s depth and influence.

Example:

  • Oversee follow-up efforts with debtors [in order] to help proactively address and avoid further repayment challenges

 

3. Set a clear focus

Management is about getting a team to move efficiently and cost-effectively. Leadership is about making sure the team is moving in the right direction. Both roles are essential. Which are you more interested in at this point in your career? By answering this question now, you can set a clear focus for your resume and know which area of your background to emphasize more.

Key Skills Hiring Managers Look for on Collections Team Lead Resumes

Most collections team leads’ #1 skill is employee motivation. But you may have various other relevant strengths to show on your resume. You can do so by including a “Key Skills” section (as in the above resume examples). Consider including any of these terms:

Key Skills and Proficiencies
Coaching & Mentoring Complex Problem-Solving
Cost Reduction & Elimination Cross-Functional Collaboration
Efficiency Improvement Employee Motivation
Internal & External Audits Operational Streamlining
Process Redesign & Improvement Regulatory Compliance
Staff Training & Development Strategic Business Planning
Talent Acquisition & Retention Team Leadership

Common Action Verbs for Collections Team Lead Resumes

It’s easy to get stuck when writing the Experience section of your resume. You may find yourself running out of action verbs to describe your work. To help you over the hump, we put together this list of strong resume verbs for a collections team lead:

Action Verbs
Achieve Align
Coach Course-Correct
Create Develop
Enhance Establish
Improve Inspire
Institute Manage
Mentor Motivate
Oversee Renew
Revitalize Raise
Supervise Turn around

How to Align Your Collections Team Lead Resume With the Job Description

For each job in your Experience section, consider adding a company description. You can place this description in brackets next to or below the company name. It also helps to match formatting – for instance, if you’ve italicized the company name, italicize the company description too. (See the above resume examples for an idea of how this looks).

Company descriptions let you show any similarities between your past employers and the employer you’re now pursuing. For instance, maybe you’ve worked for companies of a similar size or in the same industry. By working these details into your descriptions, you can make your resume more relevant to the job at hand.

The Bureau of Labor Statistics forecasts that jobs in finance and business will increase by about seven percent between 2021 and 2031. For more insight on pursuing opportunities in this growing sector, check out the links below: