Collections Team Lead Text-Only Resume Examples
Years of Experience
- #1
- #2
- #3
Sarah Johnson
123 Carpenter Street, Philadelphia, PA 12345 | (123) 456-7890 | [email protected]
Profile
Service-oriented Collections Team Lead with 5+ years of experience. Recent highlights include motivating a 6-person team to rank #3 out of 11 for overall account conversion. Focused on helping customers, debtors, and creditors achieve successful outcomes. Committed to continually gaining and applying new finance and business expertise.
Professional Experience
Collections Team Lead, TZO Billing Solutions, Philadelphia, PA | September 2019 to Present
[Third-party collection agency.]
- Motivate and guide staff to clarify each debtor’s position and reason for nonpayment, and set an agreed-upon plan forward
- Oversee follow-up efforts with debtors to help proactively address and avoid further repayment challenges
- Promote a courteous communication style treating each individual with respect, dignity, and professionalism across phone and email correspondence
- Address and resolve escalated bill disputes from consumers
- Led team to rank #3 out of 11 for overall success rate converting accounts from “delinquent” to “in repayment” status
Bill & Account Collector, TFO Agency, Philadelphia, PA | July 2017 to August 2019
- Maintained high efficiency in a fast-paced call center setting
- Demonstrated early leadership ability as a mentor for new hires
Education
Bachelor’s Degree – Finance
Temple University, Philadelphia, PA
Key Skills
- Coaching & Mentoring
- Complex Problem-Solving
- Cost Reduction & Elimination
- Efficiency Improvement
- Internal & External Audits
- Operational Streamlining
- Regulatory Compliance
- Staff Training & Development
- Talent Acquisition & Retention
- Team Leadership & Motivation
Selena Ramirez
123 Bridge Street, Boston, MA 12345 | (123) 456-7890 | [email protected]
Profile
Collections Team Lead with 5+ years of experience. Focused on finding ways to continually improve organization policies and procedures. Thorough and organized in managing multiple databases and computer systems. Skilled communicator who puts complex financial topics in clear terms for both employees and consumers. Bilingual: Fluent in English and Spanish.
Professional Experience
Team Lead – Account Collections, TEO Inc., Boston, MA | September 2019 to Present
[Third-party collection agency.]
- Train and guide 15 collections representatives on contacting debtors to recover balances and discuss payment solutions
- Handle escalated bill disputes, turning initially hostile or negative debtor interactions into productive collaboration on a plan for repayment
- Introduced phone call management techniques that improved team efficiency by 11%
Collections Assistant, DRP Billing Solutions, Boston, MA | July 2017 to August 2019
- Entered and updated available data on debtors’ contact information
- Reviewed and summarized creditor-provided data on debtor payment history
Education
Bachelor’s Degree – Business Administration
Boston College, Boston, MA
Language
- Fluency in Spanish | Basic proficiency in Italian
Key Skills
- Coaching & Mentoring
- Complex Problem-Solving
- Cost Reduction & Elimination
- Cross-Functional Collaboration
- Efficiency Improvement
- Internal & External Audits
- Operational Streamlining
- Process Redesign & Improvement
- Regulatory Compliance
- Staff Training & Development
- Talent Acquisition & Retention
- Team Leadership & Motivation
Yaling Zhang
123 Santa Maria, San Francisco, CA 12345 | (123) 456-7890 | [email protected]
Profile
Strategic Collections Team Lead with 5+ years of experience. Extensive background training representatives on new collections software, databases, and negotiation methods. Adapt readily to unforeseen work challenges and industry conditions.
Professional Experience
Collections Team Lead, TTY Agency, San Francisco, CA | September 2019 to Present
[Third-party collection agency.]
- Motivate team to manage high volumes of daily email and phone correspondence effectively
- Monitor and ensure close adherence to federal and state debt collection laws
- Developed new standard past-due notices and email messages that boosted efficiency by 10% and better-aligned team’s communications strategy
Collections Representative, KCL Business Services Inc., San Francisco, CA | July 2017 to August 2019
- Praised for high professionalism engaging with (sometimes hostile or evasive) debtors on payment options and solutions to past-due balances
Education
Associate Degree – Economics
City College of San Francisco, CA
Key Skills
- Coaching & Mentoring
- Complex Problem-Solving
- Cost Reduction & Elimination
- Efficiency Improvement
- Internal & External Audits
- Operational Streamlining
- Regulatory Compliance
- Staff Training & Development
- Strategic Business Planning
- Talent Acquisition & Retention
- Team Leadership & Motivation
Tips for Writing a Better Collections Team Lead Resume
1. Show staff motivation in your Profile
How have you motivated team members to apply their strengths and achieve goals? This is an excellent theme to develop in your resume’s Profile section. To do so, consider simply repeating a related highlight from your Experience section. Choose a highlight that includes specific performance data on your team’s success.
Example
Service-oriented Collections Team Lead with 5+ years of experience. Recent highlights include motivating a 6-person team to rank #3 out of 11 for overall account conversion. Focused on helping customers, debtors, and creditors achieve successful outcomes. Committed to continually gaining and applying new finance and business expertise.
2. Spell out your results
Each of your duties has some positive impact or influence on your organization. Speak to that broader impact, and you’ll strengthen your resume significantly.
You may not remember examples or performance data for every work area. Don’t worry. You can always state the general, intended result or value of the duty in question. Here’s how: First, add the phrase “in order to” at the end of the duty statement. Then jot down whatever general purpose or outcome you think of (and then delete “in order” for brevity). You may be surprised how much stronger the revised statement is. Just as important, it’s a much more accurate account of your work’s depth and influence.
Example
- Oversee follow-up efforts with debtors [in order] to help proactively address and avoid further repayment challenges
3. Set a clear focus
Management is about getting a team to move efficiently and cost-effectively. Leadership is about making sure the team is moving in the right direction. Both roles are essential. Which are you more interested in at this point in your career? By answering this question now, you can set a clear focus for your resume and know which area of your background to emphasize more.
Key Skills Hiring Managers Look for on Collections Team Lead Resumes
Most collections team leads’ #1 skill is employee motivation. But you may have various other relevant strengths to show on your resume. You can do so by including a “Key Skills” section (as in the above resume examples). Consider including any of these terms:
| Key Skills and Proficiencies | |
|---|---|
| Coaching & Mentoring | Complex Problem-Solving |
| Cost Reduction & Elimination | Cross-Functional Collaboration |
| Efficiency Improvement | Employee Motivation |
| Internal & External Audits | Operational Streamlining |
| Process Redesign & Improvement | Regulatory Compliance |
| Staff Training & Development | Strategic Business Planning |
| Talent Acquisition & Retention | Team Leadership |
Common Action Verbs for Collections Team Lead Resumes
It’s easy to get stuck when writing the Experience section of your resume. You may find yourself running out of action verbs to describe your work. To help you over the hump, we put together this list of strong resume verbs for a collections team lead:
| Action Verbs | |
|---|---|
| Achieve | Align |
| Coach | Course-Correct |
| Create | Develop |
| Enhance | Establish |
| Improve | Inspire |
| Institute | Manage |
| Mentor | Motivate |
| Oversee | Renew |
| Revitalize | Raise |
| Supervise | Turn around |
How to Align Your Collections Team Lead Resume With the Job Description
For each job in your Experience section, consider adding a company description. You can place this description in brackets next to or below the company name. It also helps to match formatting – for instance, if you’ve italicized the company name, italicize the company description too. (See the above resume examples for an idea of how this looks).
Company descriptions let you show any similarities between your past employers and the employer you’re now pursuing. For instance, maybe you’ve worked for companies of a similar size or in the same industry. By working these details into your descriptions, you can make your resume more relevant to the job at hand.
The Bureau of Labor Statistics forecasts that jobs in finance and business will increase by about seven percent between 2021 and 2031. For more insight on pursuing opportunities in this growing sector, check out the links below: