Case Manager Resume Examples
Years of Experience
- Entry-level
- Mid-career
- Senior-level
Jason Maddison
(123) 456-7890
[email protected]
123 Your Street, Boston, MA 12345
Profile
A Social Services Assistant with entry-level experience, specializing in case management, conflict resolution, communication, and relationship building. A strong background in assisting families in obtaining mental health services and community resources.
Professional Experience
Social Services Assistant, Boston Relief Nonprofit, Boston, MA
May 2020 – Present
- Build long-term relationships with families, provide social services for 25+ cases, and coordinate with nonprofit agencies to ensure child welfare
- Create documentation on child neglect, domestic violence, abuse allegations, and living conditions and serve as an advocate during child custody proceedings
- Identify resources and create support structures for families to obtain counseling services, including rehabilitation for substance abuse issues
- Coordinate with the case manager to evaluate family dynamics, assess risk factors, and manage crisis situations
Volunteerism Experience
Volunteer, New England Support Center, Boston, MA
May 2019 – May 2020
- Served as a volunteer for a support center providing mental health resources and shelter to victims of domestic abuse
- Communicated with clients to obtain information for case-workers and provided empathy and emotional support
Education
Bachelor of Science (B.S.) Social Work
Boston University, Boston, MA September 2017 – May 2021
GPA: 3.7
Key Skills
- Psychology
- Social Services
- Case Management
- Relationship Building
- Child Welfare
- Family Dynamics
Certifications
- Academy of Certified Social Workers Credential (ACSW), Expected 2022
Sarah Morrison
(123) 456-7890
[email protected]
123 Your Street, New York, NY 12345
Profile
A Case Manager with five years of experience within the nonprofit industry, specializing in child welfare, crisis intervention, behavioral analysis, and social services. A proven track record of delivering resources and support to children and families within the foster care system. Adept at managing complex cases with cultural awareness and empathy.
Professional Experience
Case Manager, Children’s Light Association, New York, NY
May 2018 – Present
- Oversee 100+ cases of children in foster care, establish ongoing relationships with foster families, deliver support during crisis situations, and conduct at-home visits to evaluate family dynamics and ensure child welfare
- Provide training to 30+ foster parents, ensure healthy living environments, and develop strategies for parents to aid children with mental health and behavioral issues
- Collaborate with social services managers to analyze case documentation and client history, ensure compliance with state regulations, and identify ideal foster homes for children based on emotional and cultural needs
Case Manager, Brooklyn Foster Care Center, New York, NY
May 2016 – May 2018
- Managed 35 foster care cases involving at-risk youths, identified mental health resources, and created individual service plans to aid personal, emotional, and behavioral growth
- Conducted crisis interventions and resolved conflicts during critical situations, which included delivering continuous support to foster parents and youths
Education
Bachelor of Science (B.S.) Social Work
Columbia University, New York, NY September 2012 – May 2016
Key Skills
- Crisis Intervention
- Mental Health
- Case Management
- Individual Service Plans (ISP)
- Behavioral Analysis
Certifications
- Certified Social Work Case Manager (C-SWCM), Awarded 2019
- Academy of Certified Social Workers Credential (ACSW), Awarded 2018
Alicia Jones
(123) 456-7890
[email protected]
123 Your Street, Los Angeles, CA 12345
Profile
A Case Manager with 10+ years of professional experience, specializing in treatment planning, mental health services, substance abuse issues, and community outreach. A strong history of providing essential resources to clients to facilitate recovery from addiction. Adept at interfacing with diverse populations and building long-term relationships with clients.
Professional Experience
Case Manager, Los Angeles Rehabilitation, Los Angeles, CA
May 2014 – Present
- Oversee 150+ cases related to substance abuse and alcoholism and partner with multidisciplinary teams to identify appropriate treatments based on mental health assessments, background, and addiction
- Serve as a client advocate during treatment and court hearings, interface with state agencies and law enforcement, coordinate treatment plans and patient stays
- Improve positive patient outcomes by 30% in coordination with program management teams by implementing new clinical approaches to substance abuse treatment
Case Manager, San Jose Rehab Facility, San Jose, CA
May 2011 – May 2014
- Managed 60+ cases of substance addiction involving narcotics and alcohol, created documentation of patient history and medical records, and identified community resources for treatment and rehabilitation
- Enhanced case management procedures and improved communication across the facility by leading the development and implementation of standardized case review processes
Education
Master of Science (M.S.) Social Work
University of Los Angeles, Los Angeles September 2014 – May 2016
Bachelor of Science (B.S.) Social Work
University of Santa Cruz, Santa Cruz, CA September 2007 – May 2011
Key Skills
- Case Management
- Substance Abuse
- Treatment Planning
- Organizational Leadership
- Client Relations
Certifications
- Certified Advanced Social Work Case Manager (C-ASWCM), Awarded 2015
- Certified Social Work Case Manager (C-SWCM), Awarded 2013
Common Key Skills and Action Verbs for Case Manager Resumes
You’ll need to integrate key skills and action verbs into your resume to generate traction on the job market. Companies use Applicant Tracking System (ATS) software to scan resumes for specific key terms that align with their organizational needs. If your resume fails to meet specific benchmarks, the software algorithm will automatically reject your document. To mitigate this risk, you need to feature as many relevant keywords as possible in your professional profile, skills section, and work experience. Below, you’ll find a list of potential key terms you may encounter during your job search.
| Key Skills and Proficiencies | |
|---|---|
| Adoption Services | Behavioral Analysis |
| Case Management | Clinical Services |
| Communication | Community Outreach |
| Community Resources | Conflict Resolution |
| Child Welfare | Crisis Intervention |
| Diversity, Equity, and Inclusion (DEI) | Electronic Medical Records (EHR) |
| Evidence-based Treatment | Family Dynamics |
| Foster Care | Individualized Service Plans (ISP) |
| Mental Health Services | Nonprofit |
| Program Development | Program Management |
| Psychology | Substance Abuse |
| Social Services | Social Work |
| Team Leadership | Treatment Planning |
| Action Verbs | |
|---|---|
| Analyzed | Collaborated |
| Communicated | Conducted |
| Coordinated | Created |
| Developed | Enhanced |
| Evaluated | Executed |
| Facilitated | Identified |
| Interfaced | Implemented |
| Improved | Increased |
| Led | Maintained |
| Managed | Oversaw |
| Partnered | Performed |
| Provided | Supported |
Tips for Writing a Better Case Manager Resume
Quantify your social work experience
Providing numbers and metrics to substantiate your accomplishments will help to grab the hiring manager’s eye. For example, including the number of cases you managed will establish a sense of scope for the reader. If you identified opportunities to improve a process or enhance operational effectiveness, you should provide metrics to demonstrate your impact on the organization. Although you cannot quantify all of your accomplishments within the social work field, place a focus on your positive contributions rather than simply including generic job duties. Below, you’ll find some examples to help you quantify experience on your resume.
Example #1
Good
Identified optimal treatment plans for substance abuse patients based on clinical history and mental health disorders and provided community resources to prevent relapse, resulting in a 25% reduction in patient stays
Bad
Provided appropriate treatment plans to clients based on needs and delivered ongoing resources from the community to help patients
Example #2
Good
Oversaw 130+ active cases of clients within the juvenile justice system, built relationships with at-risk youths and parents to provide appropriate resources and prevent future offenses, and improved positive outcomes by 20% by developing individualized service plans
Bad
Managed a large volume of client cases related to juvenile offenders, provided support and resources, and helped to drive positive outcomes
Feature your leadership abilities
Leadership skills are essential for case managers. In a social work position, you’ll be interfacing with both multidisciplinary teams and diverse clients. Employers want candidates who can provide essential resources and support with empathy and cultural awareness. Showcasing your ability to communicate and collaborate effectively with patients, law enforcement, and clinical teams will go a long way in securing your next interview. Below, you’ll find examples to help you highlight your leadership abilities on your resume.
Example #1
Good
Spearheaded initiatives to build partnerships with local nonprofit agencies, health care organizations, and community groups to improve access to essential resources to a caseload of 150+ adults, families, and children
Bad
Created partnerships with various groups to provide resources to a large client base and helped them obtain the resources they need
Example #2
Good
Coordinated with multidisciplinary teams and case managers to enhance communication protocols and improve clinical outcomes for patients
Bad
Maintained positive working relationships with coworkers and communicated effectively to help patients achieve goals
How to Align Your Resume With the Job Description
Aligning your resume with the job description is essential for making a positive impression on hiring managers. Employers want candidates that align with their organization’s work culture and needs, so you’ll want to tactically integrate keywords from the posting directly into your profile, bullet points, and skills section. This strategy will also ensure that your document meets the ATS benchmarks during the initial application phase.
When determining what skills to feature on your resume, you should refer to the job description as you craft your bullet points. Pay close attention to the order in which the keywords appear. Qualifications mentioned in the opening paragraph or specified as a requirement need to be featured closer to the top of your document. If you notice that a skill is repeated more than once, you’ll want to prioritize embedding the keywords into your professional profile to maximize visibility.
Case Manager Job Description Example
XYZ, Inc. is a leading nonprofit organization named one of the best places to work in Syracuse. We’re seeking a case manager who excels in providing mental health services and leading community outreach initiatives for homeless clients. Our organization takes pride in our commitment to diversity, equity, and inclusion (DEI), and we value candidates who share our passion for social justice.
Responsibilities:
- Oversee all aspects of case management and support clients in obtaining housing, employment, and mental health services
- Coordinate with local nonprofit agencies to develop joint programs to provide financial relief, organize job fairs, and deliver affordable healthcare services
- Develop individualized service plans and evidence-based treatment plans for clients struggling with substance abuse and mental health issues
Qualifications:
- Bachelor of Science degree in social work required
- 4-5 years of experience working as a case manager within the nonprofit sector
- Expertise in behavioral analysis and crisis intervention
- Strong communication and program management skills
According to the job description, the ideal job applicant should have the following qualities and/or experience:
- Case Manager
- Case Management
- Mental Health Services
- Community Outreach
- Diversity, Equity, and Inclusion (DEI)
- Social Justice
- Nonprofit
- Individualized Service Plans
- Evidence-based Treatment
- Behavioral Analysis
- Crisis Intervention
- Communication
- Program Management
- Substance Abuse
Next, take what you highlighted from the job description and include your experience and skills that match. Below is an example of how to incorporate them in your resume to your advantage:
Case Manager Work Experience Example
Profile
A results-driven Case Manager with four years of experience within the nonprofit sector, specializing in program management, evidence-based treatment, behavioral analysis, and crisis intervention. A proven track record of leading community outreach initiatives to improve the quality of life for the homeless population and underprivileged groups.
Case Manager
Syracuse Nonprofit, October 2017 – Present
- Manage 60+ active cases and coordinate with multidisciplinary teams to deliver mental health services and develop individualized treatment plans for clients
- Partner with community groups to improve access to rehab centers for patients suffering from substance abuse issues and raise awareness of social justice issues impacting the homeless community
Key Skills
- Case Management
- Diversity, Equity, and Inclusion (DEI)
- Communication
- Mental Health Services
- Community Outreach